This document provides guidance on professional etiquette for interactions in work settings. It discusses etiquette for telephone calls, including identifying yourself and asking if it is a good time to speak. When attending meetings, one should arrive on time, be prepared, and turn off cell phones. Proper physical appearance is also important, such as dressing appropriately and keeping jewelry simple. Good communication skills like active listening and avoiding controversial topics are emphasized. The document also introduces the concept of emotional intelligence and its components like self-awareness, empathy and managing relationships.

1. PROFESSIONAL
ETIQUETTE
SHAMIMA AKTER
BOT, MRS
ASSISTANT PROFESSOR,
DEPARTMENT OF OCCUPATIONAL THERAPY
BANGLADESH HEALTH PROFESSIONS INSTITUTE
CENTRE FOR THE REHABILITATION OF THE
PARALYSED
CHAPAIN, SAVAR

2. Professional etiquette
 Etiquette is a code of behavior that delineates
expectations for social behavior according to
contemporary conventional norms within a society,
social class, or group.
 Professional etiquette is an unwritten code of
conduct regarding the interactions among the
members in a professional setting.
 When proper professional etiquette is used, all
involved are able to feel more comfortable, and
things tend to flow more smoothly.

3. Telephone Etiquette
 Oftentimes telephone calls precede face-to-
face meetings with important professional
contacts.
 When you use proper telephone etiquette you
help to ensure that the person you are talking
to will want a face-to-face meeting to take
place

4. Continue…
 When placing telephone calls
 Be polite to everyone with whom you speak.
 Identify yourself.
 Ask if this is a good time to talk.
 When leaving messages.

5. When answering calls
 Use a friendly tone and greetings
 Speak clearly
 Always ask permission before placing
someone on speaker phone

6. Cell phones
 Do not allow cell phone interruption
 Remember your surroundings

7. Meeting Etiquette
 Confirm your attendance as soon as possible
 Arrive on time
 Be prepared
 Knock before entering
 Have cell phone turn off or set to silent mode
 Actively participate in the meeting
 Thanks other for the opportunity to meet them

8. Physical Appearance
 When attending a professional function or
meeting with a professional contact:
 Dress appropriately for the situation
 Jewelry should be kept simple and mindful
 Visible tattoos should be covered
 Grooming is important
 Use perfume or colonge with caution

9. Continue…
Introductions
 State our first or last name
 Keep your right hand free for shaking hands
 Maintain eye contact
 Make a closing statement
Conversing
 Use proper grammar and vocabulary
 Show interest and respect by using good listening
skills
 Avoid topics that could be controversial
 Stick to safe topics when making small talk with
professional contacts
 Don’t forget your body language.

10. Emotional intelligence (EI)
 Emotional intelligence (EI) is the capability of
individuals to recognize their own, and other
people's emotions, to discern between
different feelings and label them appropriately,
to use emotional information to guide thinking
and behavior, and to manage and/or adjust
emotions to adapt environments or achieve
one's goal(s).

11. Component
 Self awareness
 Managing emotions
 Self-motivation
 Empathy
 Handling relationship