Shannon E. Wakeley has over 5 years of experience in enrollment counseling and admissions. She has worked with several universities, including Southern New Hampshire University and Arizona State University, consulting with prospective students and helping them find the best program of study. Wakeley is skilled in customer service, organization, and leadership. She strives to provide an excellent student experience and has received awards for her work, including Most Improved Quality Assurance scores. Previously, Wakeley worked as a 5th grade teacher, where she improved student test scores and collaborated with colleagues. She holds a Bachelor's degree in Elementary Education and is a candidate for a Master's degree in Curriculum and Instruction.

1. Shannon E. Wakeley
10700 Dartmouth Ave F303 Denver, CO 80014 • 720.951.5378 • shannonewakeley@hotmail.com
PROFILE
 A creative and enthusiastic individual, specializing in providing excellent customer service throughout the entire
enrollment process.
 Self-motivated with strong organizational and leadership skills.
 Dedicated to providing the best student experience to the learning environment.
EXPERIENCE
Enrollment Counselor, September 2012 – Present
Education Sales Management,8740 Lucent Boulevard, Highlands Ranch, CO 80129
 Consulted with prospective undergraduate students via phone, e-mail, and chat in regards to desired area of study,
basic admissions requirements, and tuition options.
 Customized each admissions interview to match appropriate program of study to correlate with students’ needs
and career goals.
 Implemented coaching feedback to allow for continuous improvement and to enhance student interviews
 Managed multiple pipelines of students on a daily basis.
 Utilized Sharepoint, PeopleSoft, Blackboard, EMAS, Datatel/Colleague, and CRM with proficiency to maintain
accurate student records.
 Knowledgeable in FERPA guidelines.
 Demonstrated the highest level of work ethics and integrity with students, colleagues, & staff.
 Cultivated a team culture and foster morale through membership in Positive Pulse and the sending of Friday Fun
Facts.
Southern NewHampshire University account (September 2012 – September 2014)
 Volunteered to process undergraduate and graduate student registrations, withdrawals, etc. using
Datatel/Colleague.
 Surpassed multiple registration goals set by ESM/SNHU Leadership.
 Mentored and trained new admissions counselors with weekly check-ins and discussions.
 Awarded Most Improved Quality Assurance score for the month of December 2012 and for the Most Improved
Quality Assurance score for the first quarter of 2013.
Arizona State University account (September 2014 – Present)
 Ranked 9th
on the Core Team for overall performance for the Spring A term.
 Awarded Rookie of the Start for “Spring A” term for exceeding pipeline expectations and rate of application
conversions.
Admissions Counselor, November 2011 – July 2012
Ashford University,1515 Arapahoe St. Denver, CO 80202
 Counseled and advised prospective students on various Associates and Bachelor degree programs available online
as well as university admission requirements.
 Developed a team culture and fostered morale through sending of daily fun facts and organization of pot lucks
and theme days.
 Volunteered for Bridgepoint Education’s JA in a Day.

2. S. Wakeley (2)
TEACHING EXPERIENCE
5th
Grade, August 2009 – August 2011
Lake County Middle School, Lake County School District R1, Leadville, CO
 Increased student scores by 5% for Math and Science 2011 CSAP.
 Represented 5th
Grade at Child Action Team (CAT) meeting.
 Experienced in disaggregating, analyzing, and evaluating student data.
 Employed assessment data to differentiate daily instruction.
 Active participant in weekly collaboration on best practices, instruction, data,and RTI.
 Developed weekly team lesson plans for science and math (including all warm ups, activities, and assessments).
 Designed the 2010 – 2011 Lake County Middle School Yearbook
 Supervised After School Detention.
EDUCATION
Candidate for M. Ed. Curriculum & Instruction with an emphasis in Technology Integration
Southern New Hampshire University, Manchester,NH
Certificate ofCompletion for Teacher Education Program, May 2009
University of Colorado, Colorado Springs, CO
B.A. in Elementary Education, K-6, May 2007
Shepherd University, Shepherdstown, WV
EMPLOYMENTIncluded working as an elementary substitute teacher for Harrison School District 2 and Falcon School
District 49. Additionally, I was a tutor, resident assistant, office assistant, and customer service representative.
ACTIVITIES
Junior Achievement – Volunteer
American Cancer Society – Relay for Life, Participant
Sigma Sigma Sigma – Alpha Rho Chapter, President, Secretary
Panhellenic Council – Secretary and Recruitment Counselor