Michael Williams has extensive experience in higher education administration and student support services. He has over 10 years of experience advising and mentoring students at Arkansas State University through roles in Student Support Services and as an adjunct instructor of First Year Studies courses. Williams is pursuing his Doctorate of Education in Educational Leadership from ASU and holds advanced degrees in Community College Administration and Business Education.

1. Michael Williams
P.O. Box 2051 – State University, AR 72467
Mobile (870) 819-5002 – mwilliams@astate.edu
Education
Doctor of Education – Educational Leadership – Arkansas State University – (Completed
Coursework) Projected graduation 2016
Educational Specialist Degree - Community College Administration – Arkansas State University –
August 2013
Masters of Science and Education – Business Technology - Arkansas State University – May 2011
Bachelors of Science and Education – Business Technology – Arkansas State University –
December 2009
Associate of Arts – East Arkansas Community College – Forrest City, AR – May 2007
Professional Experience
Arkansas State University Jonesboro, AR May 2014 - Present
Academic Advisor – Student Support Services
 Academic advising of SSS program participants
 Organized and presented study skills workshops for participants
 Meeting with active SSS participants to discuss academic progress during the beginning,
midterm, and end of each semester
 Responsible for researching tools and techniques for student retention
 Mentoring of program participants
 Instrumental in gathering data for SSS grant writing
 Regional and national presentations on student retention and academic success
 Data mining and analysis for institutional reports
Arkansas State University Jonesboro, AR May 2009 – May 2014
Program Specialist – Student Support Services
 Responsible for coordinating academic workshops
 Academic advising of SSS program participants
 Maintain $267,000 budget
 Personal, career, and financial aid counseling of SSS program participants
 Meeting with active SSS participants to discuss academic progress during the beginning,
midterm, and end of each semester
 Mentoring of program participants
 Tutor coordinator for the ASU/SSS tutoring program
 Monitor and approve time of tutors and clerical staff in the ASU Self Service database
 Provide adequate and efficient training of office staff, peer tutors, Supplemental Instruction
tutor and documentation thereof in the Student Access database
 Entry of Annual Performance Report data into Student Access for annual report to
Department of Education
 Communication with faculty as an advocate for SSS students
 Communication with faculty when implementing Supplemental Instruction
 Hiring of and coordination of part-time and Federal Work Study office staff
 Assist the Director with project and student evaluation

2. Michael Williams
P.O. Box 2051 – State University, AR 72467
Mobile (870) 819-5002 – mwilliams@astate.edu
 Purchasing, invoicing, payment of SSS program essentials, and documentation through
the ASU Internet Native Banner system
 Participation in student Intake Interviews to identify and select disadvantaged students for
SSS
 Supervision, training, and evaluation of part-time office personnel
 Coordination and communication with Financial Aid, Disability Services, Career
Management Center, ASU faculty, and other department and resources that lend
academic and other support to participants
 Assisting in the SSS New Student Orientation
 Assisting with the SSS Summer Bridge Program
 Solicitation of donations for Operation Move-In and other programs when necessary
 Maintain, monitor, and document student contacts in the Student Access database
 Assess student learning skills using Noel-Levitz Student Retention software and other
assessment instruments
 Referral of participants to resources at ASU and/or community resources as necessary
 Issuance of SSS program laptops, calculators, and other academic support devices to
participants and documentation in the Student Access Database
Arkansas State University Jonesboro, AR September 2010 – Present
Adjunct Instructor – First Year Studies
 Serve as primary instructor for a mandatory college transition course for first year students
 Instruction of both International and Domestic students
 Provide academic advising and course selection instruction
 Mentor first year students as they adjust to college life
 Help students explore college success through a careful review of self-reflection, study
skills development, career exploration, and campus awareness
 Monitor student’s academic progress through individualized meeting
 Participate in activities sponsored by First Year Studies and University College
Pertinent Skills and Abilities
 Knowledge of Student Access Database, SQL, Microsoft Office products, Jenzabar Course
Management System software, BlackBoard Course Management software, Survey
Monkey, Google Docs
 Independent worker
 Multi-tasker
 Data analysis
 Excellent oral and written communication skills
 Outstanding program facilitator
 Excellent intrapersonal and interpersonal communication skills
 Outstanding work ethic
 Research and survey design
 Knowledge of using social media as a research tool
 Member of the design team for the iPad Initiative at University College/First Year Studies
at Arkansas State University (2012-13)