1. Michael Williams
P.O. Box 2051 – State University, AR 72467
Mobile (870) 819-5002 – mwilliams@astate.edu
Education
Doctor of Education – Educational Leadership – Arkansas State University – (Completed
Coursework) Projected graduation 2016
Educational Specialist Degree - Community College Administration – Arkansas State University –
August 2013
Masters of Science and Education – Business Technology - Arkansas State University – May 2011
Bachelors of Science and Education – Business Technology – Arkansas State University –
December 2009
Associate of Arts – East Arkansas Community College – Forrest City, AR – May 2007
Professional Experience
Arkansas State University Jonesboro, AR May 2014 - Present
Academic Advisor – Student Support Services
 Academic advising of SSS program participants
 Organized and presented study skills workshops for participants
 Meeting with active SSS participants to discuss academic progress during the beginning,
midterm, and end of each semester
 Responsible for researching tools and techniques for student retention
 Mentoring of program participants
 Instrumental in gathering data for SSS grant writing
 Regional and national presentations on student retention and academic success
 Data mining and analysis for institutional reports
Arkansas State University Jonesboro, AR May 2009 – May 2014
Program Specialist – Student Support Services
 Responsible for coordinating academic workshops
 Academic advising of SSS program participants
 Maintain $267,000 budget
 Personal, career, and financial aid counseling of SSS program participants
 Meeting with active SSS participants to discuss academic progress during the beginning,
midterm, and end of each semester
 Mentoring of program participants
 Tutor coordinator for the ASU/SSS tutoring program
 Monitor and approve time of tutors and clerical staff in the ASU Self Service database
 Provide adequate and efficient training of office staff, peer tutors, Supplemental Instruction
tutor and documentation thereof in the Student Access database
 Entry of Annual Performance Report data into Student Access for annual report to
Department of Education
 Communication with faculty as an advocate for SSS students
 Communication with faculty when implementing Supplemental Instruction
 Hiring of and coordination of part-time and Federal Work Study office staff
 Assist the Director with project and student evaluation

2. Michael Williams
P.O. Box 2051 – State University, AR 72467
Mobile (870) 819-5002 – mwilliams@astate.edu
 Purchasing, invoicing, payment of SSS program essentials, and documentation through
the ASU Internet Native Banner system
 Participation in student Intake Interviews to identify and select disadvantaged students for
SSS
 Supervision, training, and evaluation of part-time office personnel
 Coordination and communication with Financial Aid, Disability Services, Career
Management Center, ASU faculty, and other department and resources that lend
academic and other support to participants
 Assisting in the SSS New Student Orientation
 Assisting with the SSS Summer Bridge Program
 Solicitation of donations for Operation Move-In and other programs when necessary
 Maintain, monitor, and document student contacts in the Student Access database
 Assess student learning skills using Noel-Levitz Student Retention software and other
assessment instruments
 Referral of participants to resources at ASU and/or community resources as necessary
 Issuance of SSS program laptops, calculators, and other academic support devices to
participants and documentation in the Student Access Database
Arkansas State University Jonesboro, AR September 2010 – Present
Adjunct Instructor – First Year Studies
 Serve as primary instructor for a mandatory college transition course for first year students
 Instruction of both International and Domestic students
 Provide academic advising and course selection instruction
 Mentor first year students as they adjust to college life
 Help students explore college success through a careful review of self-reflection, study
skills development, career exploration, and campus awareness
 Monitor student’s academic progress through individualized meeting
 Participate in activities sponsored by First Year Studies and University College
Pertinent Skills and Abilities
 Knowledge of Student Access Database, SQL, Microsoft Office products, Jenzabar Course
Management System software, BlackBoard Course Management software, Survey
Monkey, Google Docs
 Independent worker
 Multi-tasker
 Data analysis
 Excellent oral and written communication skills
 Outstanding program facilitator
 Excellent intrapersonal and interpersonal communication skills
 Outstanding work ethic
 Research and survey design
 Knowledge of using social media as a research tool
 Member of the design team for the iPad Initiative at University College/First Year Studies
at Arkansas State University (2012-13)