In this ppt, the concept of Social Etiquette is taught. The way one should behave in public in taught in this ppt.

1. DISCOVER . LEARN . EMPOWER
SOCIAL ETIQUETTE
University Institute of Engineering
Course Name- Professional Communication Skills LAB
Course Code- 21PCH-102
Faculty Name- Ms. Gagandeep Kaur

2. 2
COURSE OBJECTIVES
1
Prepare students for their careers through proficient use of
English in professional and interpersonal communication in the
globalized context.
2
Inculcate soft skills and a professional attitude in the student.
3
Impart expertise for effective presentation skills.
The Course aims to:

3. • Space for visual (size 24)
3
COURSE
OUTCOMES
On completion, the students are expected to
Shutterstock.com
CO
Number
Title Level
CO1 Display moral values, ethics and sensitivity for
diversity and inclusion.
Apply
CO2 Perform effectively in the placement process. Apply
CO3 Analyse and summarize information, ideas and
opinions on a social issue using grammatically
correct English.
Analyse
CO4 Evaluate facts to write research and short official,
technical or social reports.
Evaluate
CO5 Create communication material for an organization
dedicated to a social cause and use electronic/social
media to share concepts and ideas.
Create

4. Pre Lab Question
Q1. When shaking hands in business ,
Should a man wait for a woman to
extend her hand before offering his?
a. Yes
b. No
4
mexperience.com

5. Pre Lab Question
Q2. Social etiquette are the
conventional requirements as to
social behaviour.
a. Yes
b. No
5
printcopyfactory.com

6. Pre Lab Question
Q3. We can order the most expensive dishes on the menu when
someone is treating us for the dinner as we are the guest and it
is our wish to order anything.
a. Yes
b. No
6

7. What is Etiquette?
• Also known as decorum, is the code or rule that governs the
expectations of social behavior, the conventional norm.
• It is an unwritten code, but it may evolve into a written code of
conduct.
• Good behavior which distinguishes human being from animals.
7

8. Types of Etiquette
• Social Etiquette
• Business Etiquette
• Handshake Etiquette
• Business card etiquette
• Meeting Etiquette
• Dining Etiquette
• E-mail Etiquette
• Telephone etiquette
8
Shutterstock.com

9. Social Etiquette
• Shows your respect to superiors, parents, friends, coworkers,
event, community, place or people involved.
• It also is a demonstration of your character and shows that
you are a person to be respected.
• Guidelines which control the way a responsible individual
should behave in the society.
9

10. • Dress Well !
• Be Punctual !
• Active participation in the
lectures!
• Switch off cell phones!
• No chewing gums!
10
Studyforth.com

11. Social Etiquette- Rules
• Be on time – No one likes to wait for others who are chronically
late.
• Personal space – When you see someone squirming as you
step closer, back off a bit.
• Conversation – Learn how to hold a decent conversation, with
back-and-forth dialogue. Never monopolize a discussion. Never
gossip.
11

12. Social Etiquette- Rules
• People’s names – learn their names. Never keep another
name for any person.
• Email – Think before you hit “send ” as electronic mail can
never be taken back.
• Social media – Face book, Twitter, and other social media are
part of most people’s lives. Not only can your friends see what
you post, others can repost, share, or re-tweet anything you put
out there.
12

13. Manners for Men and Women
• Use Gentlemanly Language: Refrain from using abusive
words while speaking.
• Grooming: Brush your teeth, take a shower, comb your hair,
and trim your nails for a good start.
• Have Money: Never go anywhere without enough cash to pay
your own way or for your food.
• Dress Appropriately: Take care to dress for the occasion.
13

14. Dealing with Ladies
14
Traditional etiquette:
• Pull chair for a lady
• Hold the door
• Give seat immediately to
elderly and ladies.
• Do not speak when someone
else is speaking.
BeaumontEtiquette.com

15. Poll question
When you are upset and angry with your boss or company then
the best way of taking the revenge is to post the comments
about that person on face book or some other social platform.
Choose the correct option:-
a. Strongly agree
b. Partially agree
c. Disagree
d. Never
15
shutterstock.com

16. Corporate Etiquette
CASPER CHAN
16

17. Business Etiquette
• Business etiquette is remembering to be respectful to
managers, co-workers, and internal customers.
• It involves using self control, and carrying yourself in a manner
that won't later embarrass you.
17
slideshare.net

18. Advantages
Avoid Personal Involvement
Customers Remember Kindness
Creates Confidence
Organizational Quality
Business Growth
Improved Workplace Relations
Rapport
18
slideserve.com

19. Handshake Etiquette
• Rise from a seated position
to shake hands.
• Extend your right hand to the
person with whom you wish to
shake hands.
• Hold 3-4 second.
• Maintain eye contact.
19
etiquettescholar.com

20. Business Cards Etiquette
• Always have a supply of
cards.
• Ask someone’s card before
offering your own.
• Take time to look at received
card.
• Never turn down the received
card.
20
protocolww.com

21. Eating Etiquette
21
m.theepochtimes.com

22. Eating Etiquette
• Napkins should be placed on the lap. When you get up from the
table, leave the napkin, unfolded on the table, to the left of the
plate setting.
• Do not begin eating until everyone has been served.
• Don’t make noise while eating. Don’t talk with food in your
mouth.
• Individuals must follow certain decorum while eating in public.
22

23. Eating Etiquette contd.
• Don’t put your elbows on the table.
• Ask for whatever you want instead of reaching out directly or
pointing at dishes.
• When you have finished eating, place the cutlery side by side in
the center of the plate.
• Always make a point of thanking the host and hostess for their
hospitality before leaving.
23

24. Poll question
Q. Which is the correct option?
a. At the dining table, as a guest you
should first start eating your meal
b. You should only start when everyone
else has been served
c. It doesn’t matter as anybody can start
eating first when he/she has already
been served before others
24
dining etiquette.com

25. Poll question
Q. Which is the correct option?
a. At the dining table, as a guest you
should first start eating your meal
b. You should only start when
everyone else has been served
c. It doesn’t matter as anybody can start
eating first when he/she has already
been served before others
25
dining etiquette.com

26. Work Etiquette
26
• Use a firm Handshake while greeting.
• Maintain good eye contact and smile.
• Introduce yourself, while introducing others
use appropriate titles.
• Be a good listener and soft spoken.
• Exhibit a positive attitude.
• Good grooming is essential.
www.etiquetteany.com

27. Telephone Etiquette
• Identify yourself when making call.
• Address the caller by his name.
• Keep conversation brief and never be
impatient.
• Listen carefully and don’t interrupt.
• Do not chew anything while speaking on
phone.
• If you wish to put the caller on hold,
request his permission to do so.
27
Linkedin.com

28. Cubical Etiquette
• Never enter someone’s cubical
without their permission.
• Never read someone’s computer
screen or comment on it.
• Keep your hands off others desk.
• Avoid eating meal inside the cube.
28
shutterstock.com

29. Poll question
Q. If you meet someone for the first time, which is the best way of
addressing?
a. Call by the first name
b. No need to address
c. Call him/ her by words like uncle, aunty etc.
d. Call by the last name with prefixes like Miss/ Mr.
29

30. Poll question
Q. If you meet someone for the first time, which is the best way of
addressing?
a. Call by the first name
b. No need to address
c. Call him/ her by words like uncle, aunty etc.
d. Call by the last name with prefixes like Miss/ Mr.
30

31. Manners for Asking
Ask for permission to do
something
Please…
• May I enter the room?
• May I use your mobile to
make an urgent call?
• Would it be ok, if I use your
phone charger?
Theetiquettefactory.com 31

32. Asking at the help desk
• Hello! Can/ Could I book a
double room please?
• I would like to order a pan
pizza with extra cheese.
32
emilypost.com

33. Ask someone a favor
•May I ask you a favor?
•Could you do me a favor?
•Could you possibly do me a favor?
•I was wondering, if I could ask you
to do me a favor?
•Could you lend me your red
dress/silk tie for the party tonight
The spruce.com
33

34. Interrupting people to ask them
for something
34
Excuse me…
- Do you know if…?
- Do you have…?
- Do you accept …. (credit
cards)?
- Could you tell me if ….
(there's a Post Office near
here)?
forbes.com

35. Response to a favor
Manners Mentor.com
•Don't forget to thank your friend for
offering to do you a favor!
•Add emphasis by showing how important
the favor is:
• You're an absolute life-saver! Or You've
saved my life.
•After thanking, you can say that you owe
back a favor...
•I really owe you one or I'll buy you a lunch
sometime.
35

36. Activity
Frame the dialogues of both the sides and speak:
Situation- 1
• Your friend has failed in the 1st year of college and now you feel
awkward. So awkward, in fact, that you’re tempted to do
nothing. But that’s the last thing you should do. What would you
say and do?
Situation- 2
• How would you tell your CEO that he has spinach stuck in his
teeth?
36

37. Activity
Situation 3:-
An angry customer comes to the hotel manager with a
complaint and starts using abusive language. He shouts at the
manager and even breaks the flower vase kept at the desk. The
manager also gives the tight slap on his face and instructs his
the guards to throw that person out of the hotel.
What is wrong with their manners and how should they deal
each other? Frame the dialogues of both the persons showing
good etiquette.
37

38. Activity
Speak on :-
What does the picture show
about etiquette?
What are the workplace
etiquette?
38
archive.boston.com

39. Activity
Speak on :-
What does the picture show
about dining etiquette?
What are the dining etiquette?
39
archive.boston.com

40. Activity
Speak on :-
What does the picture
show about etiquette?
What are the workplace
etiquette?
40
mothermaymanners.com

41. Activity
Speak on :-
What does the picture
show about etiquette?
What are the classroom
etiquette?
41
alamy.com

42. Applications
• Knowing and exhibiting proper etiquette.
• Help us to be correct with mannerism, communication and our
behaviour in general.
• Developing appropriate social and business etiquette is key to
the all- important goal of fitting in and being accepted.
42

43. Assessment Pattern
Students are assessed on the basis of the following
parameters:
43
Content Assessment (7) Fluency of Speech (5) Confidence (3) Quiz (5)
•Relevance of the content
•Exemplifying the content
•Adequate length of the
content
•Coherence and logic
•Consistent flow of thought
•Creative and original ideas
•Syntax to be appropriate
•Sentences should be grammatically
accurate
•Paralinguistic aspects to be taken
into consideration such as tone,
rhythm, pitch etc
•Pauses to be used appropriately
•Monotone to be marked down
•Intelligible and comprehensible
pronunciation
•Fluency in language- voice clarity
and audibility
•Confidence level of
students
•Positive body language-
smile, eye-contact,
enthusiasm, gestures,
posture, etc.
•Speaking without the help
of any written material
•Comprehension of the
concepts
•Quiz will be based on the
points discussed in the
presentation

44. References
• www.etiquette.about.com
• www.wisebread.com
• https://www.quora.com/What-are-some-social-etiquette-rules-
everyone-should-know
• www.a-to-z-of-manners-and-etiquette.com/indian-etiquette
• www.livestrong.com
• Mehra, Shital Kakkar, Business Etiquette, Harper Collins 2012.
44

45. THANK YOU
For queries
Email: communicationskills.uilah@gmail.com