2. Strategy:
1. To create passion for quality through people involvement &
leveraging technology.
2. Improve Quality & Productivity Index by Competition,
Training & Team Approach
3. Build up the TQM Culture
Measures:
Market Complaints (product & process conformity)
Weight Variation
Visual Control: Color & appearance
3. Establish Internal Supplier-Customer Philosophy & Principle:
“Do not accept defective piece from your supplier & do not
pass on defective piece to your customer”.
Eliminate errors by using Poka-Yoke
Conduct Root Cause Analysis & attack at source of problems.
Adopt TQM philosophy “Everybody is quality inspector”
Sow the seeds of TQM, SPC/SQC & Quality Circle
Adopt Jidoka philosophy “Stop the line when there is major
quality issue” and communicate to machine crews.
4. Sr. #Action Area
1 Quality month w/ Quality competition
2 PQRS with all factory representation
3 Quality protocol post deep maintenance
4 Reduction of NV on moisture & bagging units
5 Quality of compressed air to be ensured
6 Market visit of machine crews for quality issues/ feedback
7 Quality rounds by various people on every shift
8 Educating employee on QMS
5. • Daily monitoring of NV (Natural Variability) & SD (Standard
Deviation) of weight, moisture etc against the targets.
• Analysis of above report & action plan to rectify the same.
• Conduct Training on SPC/SQC, QC Tools, TQM & Six Sigma.
• Display of defective & good packs with focus on defects/
shortcomings.
• Implement the concept of internal supplier-customer and carry
out internal customer satisfaction survey on quarterly basis.
• Implement the concept of not passing on the defective/
incorrect goods to one's customer & not accepting defective/
incorrect goods from one's supplier.
6. • Display Board of Quality Defects phenomenon
• Quality Defect Matrix to be prepared
• Classification of Defects in A,B,C (Major & minor) category
• Training to all Prod., Quality & Maint. People on Poka - Yoke
• Previous Customer Complaints countermeasures & their
controls verification
• Packing material specifications to revisit and squeeze
• Min. 1 training program conducted on Quality awareness/ Qtr
• Target for reducing/eliminating at least 1 defect per quarter
• One Lean Six Sigma projects for quality improvement annually
- to be show cased in annual Kaizen Mela
7. Celebrate Month of as Quality Month. Team-
Building Workshops for SMGs.
Quality Quiz contest, quality slogan competition, quality poster
competition, essay writing on quality
Quality & Productivity competitions among SMGs (Will take into
account Wrapper Waste, M/c Efficiency, Manpower Productivity) to
unleash the potential of resources.
Introduce Visual Display in the shop floor on quality
