The document describes a keynote presentation for a new IT product called Keynote. It emphasizes that the future of IT is agile and collaborative, with a focus on iterative and customer-centric development. It introduces the concept of an agile service desk to empower every team. The presentation highlights new features for improved visibility, management, and resolution of incidents.
The document describes an employee management system (EMS) presented by Anjali Sharma, Pushpa Yadav, and Maria Shamim under the guidance of Mr. Ankur Srivastava. The EMS is a distributed application that maintains personal and official details of employees. It aims to simplify maintaining employee records through a well-designed database and providing management with comprehensive reports. The system's modules allow administration of employees, allowances, attendance, leave, and users. It provides computerized, efficient, reliable, and less time-consuming management of employee information.
Central User Administration (CUA) allows maintaining user records centrally in one system. Changes are automatically distributed to linked child systems. One system is defined as the central CUA system, linked to all child systems. To set up CUA, logical systems are specified and assigned to clients, communication users and RFC destinations are created, distribution parameters are set, and users are transferred from child systems to the central system for synchronization. Detailed steps are provided for verifying connections, emptying existing CUA settings, connecting training systems, setting up the CUA model, configuring distribution parameters, transferring users, and connecting live systems.
This document provides an overview and outline of an HR Management System project. It includes sections on the current problems with the existing system, the proposed new system, key modules like Time Management and ATS (Apprentice Training), and technologies used like .NET, C#, Oracle 11g, and the Spiral model of software development. Feasibility aspects like technical, economic and operational feasibility are also summarized. The goal of the project is to develop a centralized web-based system to replace manual and decentralized existing systems for better management of employee attendance, leave, payroll and student training functions.
Feasibility report for library management systemArslan Nazim
This document provides details for a proposed library management system project at Abasyn University. It lists 5 group members who will work on the project and their student IDs. The project aims to automate day-to-day library activities such as book management, member entry, book reservations, and tracking suppliers. The document outlines the desired system functionality, including modules for book management, reservations, employee management, suppliers, and a receptionist. It also discusses the project justification, risks and mitigations, and a schedule and cost estimate to complete the project within the proposed timeline and budget.
This document describes a smart attendance android application that helps teachers manage student attendance. It allows teachers to schedule classes, set reminders, take attendance easily, view attendance reports, and export attendance data to Excel. The key benefits are reducing time wasted on attendance tasks, improving accuracy by reducing mistakes, and saving paper. The application aims to make the attendance process smarter and more efficient for teachers.
The document describes an employee management system (EMS) presented by Anjali Sharma, Pushpa Yadav, and Maria Shamim under the guidance of Mr. Ankur Srivastava. The EMS is a distributed application that maintains personal and official details of employees. It aims to simplify maintaining employee records through a well-designed database and providing management with comprehensive reports. The system's modules allow administration of employees, allowances, attendance, leave, and users. It provides computerized, efficient, reliable, and less time-consuming management of employee information.
Central User Administration (CUA) allows maintaining user records centrally in one system. Changes are automatically distributed to linked child systems. One system is defined as the central CUA system, linked to all child systems. To set up CUA, logical systems are specified and assigned to clients, communication users and RFC destinations are created, distribution parameters are set, and users are transferred from child systems to the central system for synchronization. Detailed steps are provided for verifying connections, emptying existing CUA settings, connecting training systems, setting up the CUA model, configuring distribution parameters, transferring users, and connecting live systems.
This document provides an overview and outline of an HR Management System project. It includes sections on the current problems with the existing system, the proposed new system, key modules like Time Management and ATS (Apprentice Training), and technologies used like .NET, C#, Oracle 11g, and the Spiral model of software development. Feasibility aspects like technical, economic and operational feasibility are also summarized. The goal of the project is to develop a centralized web-based system to replace manual and decentralized existing systems for better management of employee attendance, leave, payroll and student training functions.
Feasibility report for library management systemArslan Nazim
This document provides details for a proposed library management system project at Abasyn University. It lists 5 group members who will work on the project and their student IDs. The project aims to automate day-to-day library activities such as book management, member entry, book reservations, and tracking suppliers. The document outlines the desired system functionality, including modules for book management, reservations, employee management, suppliers, and a receptionist. It also discusses the project justification, risks and mitigations, and a schedule and cost estimate to complete the project within the proposed timeline and budget.
This document describes a smart attendance android application that helps teachers manage student attendance. It allows teachers to schedule classes, set reminders, take attendance easily, view attendance reports, and export attendance data to Excel. The key benefits are reducing time wasted on attendance tasks, improving accuracy by reducing mistakes, and saving paper. The application aims to make the attendance process smarter and more efficient for teachers.
The ‘Multi Banking System’ Interface is targeted to the future banking solution for the users who have multiple bank accounts in different banks. This interface integrates all existing banks and provides business solutions for both retail and corporate. System Involves
• This interface integrates all existing banks and provides business solutions for both retailers and corporate.
• This system acts as a standard interface between the clients and the banks
• Users who have accounts in various banks can log in here and can make any kind of transactions.
• In the backend, the system will take care of the entire obligation required in order to carry on transaction smoothly.
The Multi Banking System Interface is targeted to the future banking solution for the users who are having multiple bank accounts in multiple banks. This interface integrates all existing banks and provides business solutions for both retail and corporate. This system acts as a standard interface between the clients and all the banks, By using this portal any client who maintains accounts in various banks can directly log on to Multi Banking System Interface and make any kind of transactions. In the backend, the system will take care of the entire obligation required in order to carry on transaction smoothly.
Explain Hardware and Software technologies used in your project work.
Define the objective and motivation of your mini-project Work in reference to your Project Title.
Present and Explain DFDs of Project (DFD-0, DFD-1, DFD-2 …).
Present and Explain ER Diagram of Project.
Explain Front-End or User Interfaces (One by One) with Purpose and working.
Explain Back-End or Database Tables used in your project.
Explain Usability or Ultimate output of your project work.
Explain the Drawback or limitations of your project work.
Explain how this work can be carried out in future for improvement.
Remunance Systems Pvt. Ltd provides flexible and reliable leave management system that can easily track the leave patterns too with the help of analysis report.
Information of all the types of leaves entered in the system is driven by the rules of leave and human resource policy followed in the organization. Human resource department can even create the required leave policy in the system
For more information visit at:
http://www.remunance.com/leave-management-system.html
The document provides an overview of the Service Desk module and instructions for staff members to quickly start using key features. It includes steps to enroll users, assign users to organizations, manage tickets, maintain a knowledgebase, and manage time sheets. Staff can view and manage tickets, generate reports, add users and organizations, reassign tickets, and more through the staff panel interface. The knowledgebase allows adding solutions to common issues to help users and potentially reduce tickets. Time sheets allow tracking work hours for performance evaluation.
This document is a project proposal submitted by Md. Shahinul Islam Shojan to the Department of Information & Communication Engineering at Islamic University, Kushtia, Bangladesh for their M.Sc. degree. The project proposes developing an employee management system using the CodeIgniter PHP framework under the supervision of Dr. Md. Zahidul Islam. The system aims to design and develop a web-based solution to electronically manage employee information and records.
The course registration system helps the students to gather information about a particular course and then they can easily register themselves in a particular course.
Leave Management System software helps the human resource to introduce leaves policies that work in favor of the employees. With flexibility and reliability, managers can track the leave patterns too with the help of analysis report.
This document outlines the data flow and entity relationship diagrams for an apartment management system. The data flow diagram shows information flowing between users at different levels, with level 1 showing the major system processes and level 2 breaking these down further. The entity relationship diagram models the key entities (e.g. users, apartments, rent details) and their relationships.
This presentation summarizes a student bio-data management system created in Java. The system allows administrators, teachers, and students to access and manage student information and academic results through an automated interface rather than using paper records. Key features of the system include allowing admins to add, edit, and delete user accounts and student records, teachers to view student data and enter academic results, and students to view their own information and results. The presentation outlines the user types, software and hardware requirements, database design, and development tools used to create the management system.
The presentation describes 5 steps you should take to secure your SAP. There are:
1. Pentesting and Audit
2. Compliance
3. Internal security and SOD
4. ABAP Source code review
5. Forensics
this is project report for library management system
this softwere made by himanshu chauhan .
in my project use language C# .net window form application.
this project subbmited to chinmaya degree college haridwar for any problem u can contact me 8650434350
Oracle Fusion HCM vs E-Business Suite HRMSFeras Ahmad
This document compares Oracle EBS and Oracle Fusion, providing an overview of each system and their key differences. It outlines advantages of Fusion such as improved workflow, security, reporting capabilities, and use of newer technologies. Disadvantages of EBS discussed include more limited functionality and customizations needed for requirements like Malaysian tax rules. Oracle Fusion HCM Cloud is then described as incorporating features from other Oracle acquisitions with configurable templates, out of box integration, and centralized benefits administration. Benefits of the Cloud HCM option include no upfront costs, automatic updates, and mobile access.
How do you uncover the secret information, buried in your Salesforce data, without being an expert report analyst? The new world of Natural Language Discovery and Machine Learning holds the key. Salesforce is at the cutting edge of artificial intelligence and has partnered with leading AI companies to deliver solutions. Learn how Salesforce APIs are used, and innovative solutions that will soon be available to you.
This document describes a college management system that was developed to manage student, staff, and library information more efficiently. The system includes modules for admission processes, student and staff information, and library management. It aims to store records electronically and provide better access to knowledge resources. The developers sought to create a platform-independent, user-friendly interface to address issues with previous systems like slow performance and lack of key functionality. Diagrams are included that outline the login process, data flow, entity relationships and sample reports generated by the system.
Bharadwaja Choudhury will discuss robotic process automation. He has 14 years of experience in IT across various industries. The agenda will cover an overview of RPA, use cases and benefits, selecting processes for automation, architecture components, and development, validation, and maintenance. It will also discuss the future of automation. RPA involves automating repetitive rule-based business processes using software robots. Selecting processes should consider factors like resource costs and availability, frequency of process changes, and complexity. Typical RPA implementation setup includes an execution platform, target applications, deployment model, security, governance, and operations and development teams.
This document outlines a sequence diagram for an employee management system. The diagram shows the steps and interactions between different objects as a process is carried out. It provides a visual representation of the flow of operations in managing employee data and information within the system.
This document provides an overview of a proposed fee management system for a college. The system is designed to more efficiently store and manage student fee records and payment information compared to the existing manual system. It will allow searching of student records, generation of due/payment reports, and management of student details, courses, fees, payments, and dues across several modules. The system will be developed using technologies like Java and Oracle database and aims to reduce paperwork and save time for administrators compared to the current process.
This document provides a summary of an eTL project. eTL is an event management system that allows users to register for events online. It automatically generates and emails certificates to participants. The system efficiently stores and retrieves data from its database. It aims to save time by automating manual record keeping and report generation tasks. The system will use Java, JSP, HTML, CSS, JavaScript, jQuery, Ajax, and Hibernate framework. It will have modules for registration, events, certificates, notifications, user accounts, and administration.
Maximo and a roadmap for your IoT journeyHelen Fisher
For IBM customers, the Internet of Things (IoT) enables businesses to improve operations, rapidly connect devices and to lower costs. This is why IBM Maximo Asset Management now sits neatly in the Watson IoT portfolio. There are many business cases out there today for linking IoT and Maximo, IBM are not, however, diverting from their core value statements. Maximo is still about understanding asset availability, preventing failures, maximising resources, increasing reliability, understanding inventory needs and costs, and plant safety. Check out the key investment areas for 2016 and beyond.
The document discusses the benefits of exercise for mental health. It states that regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against developing mental illness and improve symptoms for those who already have a condition.
Case Study: How The Home Depot Built Quality Into Software DevelopmentCA Technologies
This session will cover how The Home Depot built quality into its software development as it migrated from waterfall to agile delivery.
For more information on DevOps: Continuous Delivery, please visit: http://ow.ly/hAXz50g62ZM
The ‘Multi Banking System’ Interface is targeted to the future banking solution for the users who have multiple bank accounts in different banks. This interface integrates all existing banks and provides business solutions for both retail and corporate. System Involves
• This interface integrates all existing banks and provides business solutions for both retailers and corporate.
• This system acts as a standard interface between the clients and the banks
• Users who have accounts in various banks can log in here and can make any kind of transactions.
• In the backend, the system will take care of the entire obligation required in order to carry on transaction smoothly.
The Multi Banking System Interface is targeted to the future banking solution for the users who are having multiple bank accounts in multiple banks. This interface integrates all existing banks and provides business solutions for both retail and corporate. This system acts as a standard interface between the clients and all the banks, By using this portal any client who maintains accounts in various banks can directly log on to Multi Banking System Interface and make any kind of transactions. In the backend, the system will take care of the entire obligation required in order to carry on transaction smoothly.
Explain Hardware and Software technologies used in your project work.
Define the objective and motivation of your mini-project Work in reference to your Project Title.
Present and Explain DFDs of Project (DFD-0, DFD-1, DFD-2 …).
Present and Explain ER Diagram of Project.
Explain Front-End or User Interfaces (One by One) with Purpose and working.
Explain Back-End or Database Tables used in your project.
Explain Usability or Ultimate output of your project work.
Explain the Drawback or limitations of your project work.
Explain how this work can be carried out in future for improvement.
Remunance Systems Pvt. Ltd provides flexible and reliable leave management system that can easily track the leave patterns too with the help of analysis report.
Information of all the types of leaves entered in the system is driven by the rules of leave and human resource policy followed in the organization. Human resource department can even create the required leave policy in the system
For more information visit at:
http://www.remunance.com/leave-management-system.html
The document provides an overview of the Service Desk module and instructions for staff members to quickly start using key features. It includes steps to enroll users, assign users to organizations, manage tickets, maintain a knowledgebase, and manage time sheets. Staff can view and manage tickets, generate reports, add users and organizations, reassign tickets, and more through the staff panel interface. The knowledgebase allows adding solutions to common issues to help users and potentially reduce tickets. Time sheets allow tracking work hours for performance evaluation.
This document is a project proposal submitted by Md. Shahinul Islam Shojan to the Department of Information & Communication Engineering at Islamic University, Kushtia, Bangladesh for their M.Sc. degree. The project proposes developing an employee management system using the CodeIgniter PHP framework under the supervision of Dr. Md. Zahidul Islam. The system aims to design and develop a web-based solution to electronically manage employee information and records.
The course registration system helps the students to gather information about a particular course and then they can easily register themselves in a particular course.
Leave Management System software helps the human resource to introduce leaves policies that work in favor of the employees. With flexibility and reliability, managers can track the leave patterns too with the help of analysis report.
This document outlines the data flow and entity relationship diagrams for an apartment management system. The data flow diagram shows information flowing between users at different levels, with level 1 showing the major system processes and level 2 breaking these down further. The entity relationship diagram models the key entities (e.g. users, apartments, rent details) and their relationships.
This presentation summarizes a student bio-data management system created in Java. The system allows administrators, teachers, and students to access and manage student information and academic results through an automated interface rather than using paper records. Key features of the system include allowing admins to add, edit, and delete user accounts and student records, teachers to view student data and enter academic results, and students to view their own information and results. The presentation outlines the user types, software and hardware requirements, database design, and development tools used to create the management system.
The presentation describes 5 steps you should take to secure your SAP. There are:
1. Pentesting and Audit
2. Compliance
3. Internal security and SOD
4. ABAP Source code review
5. Forensics
this is project report for library management system
this softwere made by himanshu chauhan .
in my project use language C# .net window form application.
this project subbmited to chinmaya degree college haridwar for any problem u can contact me 8650434350
Oracle Fusion HCM vs E-Business Suite HRMSFeras Ahmad
This document compares Oracle EBS and Oracle Fusion, providing an overview of each system and their key differences. It outlines advantages of Fusion such as improved workflow, security, reporting capabilities, and use of newer technologies. Disadvantages of EBS discussed include more limited functionality and customizations needed for requirements like Malaysian tax rules. Oracle Fusion HCM Cloud is then described as incorporating features from other Oracle acquisitions with configurable templates, out of box integration, and centralized benefits administration. Benefits of the Cloud HCM option include no upfront costs, automatic updates, and mobile access.
How do you uncover the secret information, buried in your Salesforce data, without being an expert report analyst? The new world of Natural Language Discovery and Machine Learning holds the key. Salesforce is at the cutting edge of artificial intelligence and has partnered with leading AI companies to deliver solutions. Learn how Salesforce APIs are used, and innovative solutions that will soon be available to you.
This document describes a college management system that was developed to manage student, staff, and library information more efficiently. The system includes modules for admission processes, student and staff information, and library management. It aims to store records electronically and provide better access to knowledge resources. The developers sought to create a platform-independent, user-friendly interface to address issues with previous systems like slow performance and lack of key functionality. Diagrams are included that outline the login process, data flow, entity relationships and sample reports generated by the system.
Bharadwaja Choudhury will discuss robotic process automation. He has 14 years of experience in IT across various industries. The agenda will cover an overview of RPA, use cases and benefits, selecting processes for automation, architecture components, and development, validation, and maintenance. It will also discuss the future of automation. RPA involves automating repetitive rule-based business processes using software robots. Selecting processes should consider factors like resource costs and availability, frequency of process changes, and complexity. Typical RPA implementation setup includes an execution platform, target applications, deployment model, security, governance, and operations and development teams.
This document outlines a sequence diagram for an employee management system. The diagram shows the steps and interactions between different objects as a process is carried out. It provides a visual representation of the flow of operations in managing employee data and information within the system.
This document provides an overview of a proposed fee management system for a college. The system is designed to more efficiently store and manage student fee records and payment information compared to the existing manual system. It will allow searching of student records, generation of due/payment reports, and management of student details, courses, fees, payments, and dues across several modules. The system will be developed using technologies like Java and Oracle database and aims to reduce paperwork and save time for administrators compared to the current process.
This document provides a summary of an eTL project. eTL is an event management system that allows users to register for events online. It automatically generates and emails certificates to participants. The system efficiently stores and retrieves data from its database. It aims to save time by automating manual record keeping and report generation tasks. The system will use Java, JSP, HTML, CSS, JavaScript, jQuery, Ajax, and Hibernate framework. It will have modules for registration, events, certificates, notifications, user accounts, and administration.
Maximo and a roadmap for your IoT journeyHelen Fisher
For IBM customers, the Internet of Things (IoT) enables businesses to improve operations, rapidly connect devices and to lower costs. This is why IBM Maximo Asset Management now sits neatly in the Watson IoT portfolio. There are many business cases out there today for linking IoT and Maximo, IBM are not, however, diverting from their core value statements. Maximo is still about understanding asset availability, preventing failures, maximising resources, increasing reliability, understanding inventory needs and costs, and plant safety. Check out the key investment areas for 2016 and beyond.
The document discusses the benefits of exercise for mental health. It states that regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against developing mental illness and improve symptoms for those who already have a condition.
Case Study: How The Home Depot Built Quality Into Software DevelopmentCA Technologies
This session will cover how The Home Depot built quality into its software development as it migrated from waterfall to agile delivery.
For more information on DevOps: Continuous Delivery, please visit: http://ow.ly/hAXz50g62ZM
Case Study: How The Home Depot Built Quality Into Software DevelopmentCA Technologies
This session will cover how The Home Depot built quality into its software development as it migrated from waterfall to agile delivery.
For more information on DevOps: Continuous Delivery, please visit: http://cainc.to/CAW17-CD
Case Study: Verizon Wireless: Chasing the Yellow Before They Turn RedCA Technologies
In the age of the application economy, Verizon shows one way they strive to earn user loyalty. By correlating network and application metrics and gaining network and application performance insights, Verizon is able to homogenize behaviors across organizations and focus on fault prevention rather than decreasing time to fix after the fault has already occurred.
For more information on DevOps solutions from CA Technologies, please visit: http://bit.ly/1wbjjqX
Microservices in Action: putting microservice-based applications into productionManning Publications
Microservices in Action is a practical book about building and deploying microservice-based applications. Written for developers and architects with a solid grasp of service-oriented development, it tackles the challenge of putting microservices into production.
Save 42% off Microservices in Action with code slbruce at: https://www.manning.com/books/microservices-in-action
The document outlines the Service Level Objective Development Lifecycle (SLODLC) methodology for establishing service level objectives (SLOs) at scale. It provides examples of how three companies - Fortress Bank, Storm Cloud, and Streams R Us - applied the SLODLC methodology to set SLOs for their quick payments processing, low-code development platform, and video streaming services respectively. The SLODLC is presented as a iterative process consisting of discovery, design, implementation, and operation phases to initiate SLOs, define meaningful metrics, establish achievable targets, operate monitoring/alerts, and continuously improve SLOs over time.
Event notification is an important part of most business applications. When something important happens, you sometimes need one or more users to take a specific action. This intermediate- to advanced- level webinar teaches you all about event notification, contrasts the different Salesforce features you can use to implement it, and shows you practical examples of how to use those Salesforce features to suit your specific event notification use case.
Key Takeaways
:: Understand how use case requirements help you determine the appropriate Force.com feature to use for event notification.
:: Implement and contrast event notification with Visualforce pages that poll, Visualforce pages that use the Force.com Streaming API, workflow rules, Chatter feeds and scheduled reports.
Intended Audience
:: This intermediate-level webinar is geared towards Force.com application developers and architects.
Performance Testing Web 2.0 Applications—in an Agile WorldTechWell
Agile methodologies bring new complexities and challenges to traditional performance engineering practices, especially with Web 2.0 technologies that implement more and more functionality on the client side. Mohit Verma presents a Scrum-based performance testing lifecycle for Web 2.0 applications. Mohit explains when performance engineers need to participate in the project, discusses how important it is for the performance engineer to understand the technical architecture, and explores the importance of testing early to identify design issues. Find out how to create the non-functional requirements that are critical for building accurate and robust performance test scenarios. Learn how to implement practices for continuous collaboration between test engineers and developers to help identify performance bottlenecks early. Learn about the tools available today to help you address the testing and tuning of your Web 2.0 applications. Leave with a new appreciation and new approaches to ensure that your Web 2.0-based applications are ready for prime time from day one.
Pre-Con Education: Building Basic ITSM Workflows in CA Service ManagementCA Technologies
Learn how to build basic ITSM process workflows. Examples will use flows relevant to common service management processes.
For more information, please visit http://cainc.to/Nv2VOe
The document provides an agenda for a Lightning Administration User Group (LAUG) meeting. It includes:
- A welcome from 6:30-6:45pm
- A Spring '19 release roundup from 6:45-7:30pm
- An interview with a guest admin from 7:30-7:45pm
- A presentation on changes to Flow Builder from 7:45-8:15pm
- Open discussion and networking from 8:15-9:00pm
- The meeting concludes at 9:00pm or people can continue at the after party pub.
Outage Analysis: March 5th/6th 2024 Meta, Comcast, and LinkedInThousandEyes
The document provides a summary of three outages that occurred on March 5th and 6th, 2024:
1. A Meta outage from 15:00-19:27 UTC on March 5th that affected Facebook, Instagram, Messenger and other services due to backend authentication system failures.
2. A Comcast outage from 19:45-21:40 UTC on March 5th that caused increased latency and connectivity issues within Comcast's Texas backbone network, impacting applications like Webex, Salesforce and AWS.
3. A LinkedIn outage from 20:45-21:50 UTC on March 6th where the application was inaccessible due to backend service errors, though network connectivity was unaffected
Cloud, Microserves, Mobile, IoT... jedes für sich oder gemeinsam, haben dramatische Auswirkungen auf die Art und Weise wie wir Monitoring betreiben. Ein statischer Grenzwert auf CPU oder Memory stammt aus einem früheren Jahrzehnt. In diesem Vortrag erfahren Sie werden wir uns anschauen was es bedeutet, Industrie führendes "richtiges" Monitoring im Einsatz zu haben, wie und warum es in die DevOps-Pipelines integriert werden muss, warum wir künstliche Intelligenz brauchen um die Flut an Digitalen Touchpoints zu überleben und was die Migration vom eigenen Datenzentrum in die Amazon Cloud uns dabei gelehrt hat. https://www.xing.com/events/atb-expertentreff-monitoring-redefined-1872743
Case Study: Appriss Supercharges ITSM Efficiency With Process Automation to...CA Technologies
Learn how Appriss leverages advanced process automation in IT service management to save lives of crime victims across the United States. Time equals lives. Process efficiency saves time. Learn how you can automate CA Service Desk processes for optimal efficiency.
For more information, please visit http://cainc.to/Nv2VOe
In today's businesses, an application going down can mean millions of dollars in lost revenue. Learn how to optimize the performance of your enterprise applications powered by MongoDB with IBM Application Performance Management (APM). IBM APM will give you full visibility into your application stack and infrastructure, track every transaction going through it, and help you diagnose problems in mere minutes. With built-in analytics to predict outages before they occur and integration directly into MMS, IBM APM is a must-have solution to keep your business-critical applications up and your revenue flowing.
This document summarizes a TechCamp Memphis 2013 session on using the Twilio Voice and SMS APIs. The session was presented by Stewart Whaley of Arkansas Children's Hospital and LogiCurrent, LLC. He discussed how non-profits can use Twilio to improve patient engagement by reducing missed appointments through voice and SMS reminders. Examples were provided of building phone trees and SMS workflows with Twilio and TwiML. OpenVBX, an open-source Twilio application, was also introduced as a way to create custom voice and SMS applications without needing to write code.
Gomez / Universal Mind Webinar - Are You Ready? A New Approach for Ensuring Y...Compuware APM
Ensuring great experiences in today’s web 2.0 world requires a new approach to application load testing. Load Testing 2.0 solutions help to find and fix problems you’ve never been able to before, across the entire web application delivery chain. Thanks to their ease of use and on-demand delivery, 2.0 load testing solutions are more accessible than ever.
Join Universal Mind’s Matt Hintze and Gomez’s Colin Mason for this complimentary webinar and learn best practices for:
* Ensuring web applications scale under load
* Identifying web application performance problems prior to launch
* Reducing web application and infrastructure change risk
* Identifying performance problems caused by 3rd party content and services
* Testing on-demand without huge software and hardware investments
* Achieving rapid payback
This presentation discusses how to automate processes using Salesforce Flow (formerly known as Visual Workflow). The presentation covers what Flow is, why it is useful for automation, and common use cases for when to use Flow to automate processes. Several demo Flow solutions are shown that automate tasks like assigning a lead, creating a chatter post, gathering input using screens, and more. Resources for learning more about Flow are provided.
Gresham computing providing control to financial servicesNati Shalom
Gresham Computing provides financial services integration and data cleansing products. Their core products include Clareti Cash Reporting for real-time cash reporting, Clareti Integration for scalable integration across technologies, and Clareti Virtual Accounts for client money management. They are developing a new product called Project Darwin for more powerful reconciliations and controls across financial systems and processes. Gresham is using Gigaspaces as the data platform for Project Darwin due to its scalability, data grid capabilities, and adoption in the financial services industry.
Similar to Product Keynote: Jira Service Desk, Opsgenie, Statuspage (20)
We aim to celebrate women every day, but we’re taking today to give special recognition to womxn at Atlassian continue who inspire and lead.
For #InternationalWomensDay, we asked Atlassians to nominate and recognize amazing womxn at Atlassian who inspire them, challenge them, and truly represent Atlassian values.
Ever wondered what Atlassian engineers do in their 20% time? Join Forge engineering lead Tim Pettersen on a lightning tour of how Forge is being used inside Atlassian. Attendees will get a rare view into some of the apps, tools, and tweaks we’ve built internally on top of Forge in the spirit of dogfooding and innovation. Come along and be inspired with some great ideas for improving and automating your own teams' workflows!
Let's Build an Editor Macro with Forge UIAtlassian
Race out of the gate with Forge UI: a new way of building UI extensions for Atlassian products. In this session, Forge UI Developer Experience lead Peter Gleeson will demonstrate how build an Editor macro from scratch! Attendees will learn about Forge foundational concepts such as the FaaS dev loop, Forge CLI, and how to construct UIs from Forge UI components.
This session provides a great introduction to the Forge platform for any developer looking to get productive with editor apps and Forge UI.
In the words of Jeff Atwood: “JavaScript is the lingua franca of the web”. It’s also the first language we’ve chosen to support in Forge. In this session, Forge engineer Shorya Raj will walk through the Node.js isolate based runtime you’ll be using to write apps for Forge.
Attendees will learn about the unique features of the Forge JavaScript Runtime, such as automatic authentication and tenant context management. Shorya will also cover the differences between the Runtime, conventional browser, and Node.js APIs.
Developers or attendees with some programming experience will get the most out of this session.
Forge UI: A New Way to Customize the Atlassian User ExperienceAtlassian
UI extensibility is an integral part of Atlassian's ecosystem story. In cloud, traditionally this has been accomplished with the humble iframe. In this session you will learn about Forge UI, an additional and innovative way to build visual apps for Atlassian products.
Join Product Manager Simon Kubica and Senior Developer Michael Oates from the Forge team in exploring the underlying concepts and technology powering Forge UI, and learn how it will unlock exciting new opportunities in our ecosystem.
This document discusses using triggers to automate actions in Forge apps. It begins with an overview of triggers and then discusses:
- Product triggers that are triggered by events in Atlassian products like Jira, Confluence etc.
- Web triggers that are triggered by HTTP requests to a Forge function.
- How to authenticate and make requests to external services like Opsgenie from Forge functions in response to triggers.
- Demos of building a Forge app that responds to Jira issue creation by assigning the issue and notifying Opsgenie.
The document provides details on the event payload formats, making authenticated requests, and deploying/managing the Forge app lif
Observability and Troubleshooting in ForgeAtlassian
The document discusses the evolution of software development from bare metal servers to virtualization, containers, and serverless functions. It notes how debugging and observability have become more difficult as software moves to remote "somebody else's computer" environments. The author introduces Forge as Atlassian's solution for providing developers a declarative language and best-in-class experience for building user interfaces on serverless infrastructure, including features for debugging, monitoring, and security.
Trusted by Default: The Forge Security & Privacy ModelAtlassian
Security and trust have become increasingly important requirements for our customers in Cloud. We’re working to make it easier for you to build and maintain secure apps for Atlassian products.
In this session, Engineering Team Lead Dugald Morrow and Principal Product Manager Joël Kalmanowicz will explain how security and trust have been baked into the Forge framework and the benefits the platform can offer you and your users. Learn how much less work it can be to build trusted apps customers will love on Forge by going deep on the safeguards we’re putting in place.
Developers or attendees with some software security experience will get the most out of this session.
Designing Forge UI: A Story of Designing an App UI SystemAtlassian
Creating apps with Forge and its UI frontend components is now easier than ever. Join Senior Designer Allard van Helbergen and Product Manager Josephine Lee as they walk through the story of designing Forge UI.
What is a declarative UI and why did we choose this paradigm? What are all the considerations that go into defining the set of components to build apps with? And how do you make ‘creating apps’ simple? Walk away understanding the foundations of Forge, how all the different components work together, and where Forge UI is headed in the future.
After a day of learning about the exciting features of Forge, get ready for a peek under the hood to discover how it’s all implemented. Join Forge Architect Patrick Streule as he goes deep on topics such as Forge FaaS infrastructure, the internal workings of tenant isolation, and automatic authentication.
Attendees will also get a glimpse of some features we’re looking at building into the future of Forge, such as a serverless data store for apps and more!
Access to User Activities - Activity Platform APIsAtlassian
How do you stay on top of your work when it is scattered across multiple Atlassian products?
"If only there was a single place where I could see all my activity..." - sounds familiar?
We are going to provide you an insight into what lead to the creation of a new Activity API. Following last year’s Atlas Camp announcement from our CTO Sri Viswanath, Atlassian is moving onto GraphQL - new Activity API is one the first pieces of the GraphQL Atlassian Platform and is the technology behind start.atlassian.com.
Join Sergey Meshkov, Senior Developer, who will provide you a sneak peek of the new GraphQL Activity API as it will soon be available to our vendors.
Design Your Next App with the Atlassian Vendor Sketch PluginAtlassian
Our designers work 3x quicker with the Atlassian Vendor Sketch Plugin — and now we’re unleashing these superpowers to the Atlassian Ecosystem. If you mockup screens for code or marketing, we’ll help you drag and drop your way to an Atlaskit design in less than 10 minutes. And if you’re a designer, you’ll want to hear about our pixel-perfect component library and suite of seamless Sketch integrations.
Join Atlassian’s resident Sketch aficionado, Huw Evans, to learn about:
Sketch Components: If it’s in Atlaskit, it’s now in Sketch. And introducing the Symbol Palette, the quickest way to find the right component for the job.
Product Templates: Spark inspiration by building your designs inside realistic screens from Jira & Confluence — or craft hero images for your Marketplace listing!
Color and Text Styles: Heard of N75? H400? If those mean nothing to you, we’ll run through how to make your users feel at home by using Atlassian colors & typography, right inside Sketch.
Data Suppliers: Say goodbye to Lorem Ipsum. Learn how to use Sketch Data Suppliers to generate realistic copy using live data from Jira, Confluence and Bitbucket. Bonus: How we used AI to create people who don’t exist!
♀️ It's All Open Source: How we made it really easy to customise the Atlassian Vendor Sketch Plugin for your team's needs.
Tear Up Your Roadmap and Get Out of the BuildingAtlassian
The document discusses conducting customer research by tearing up existing roadmaps and getting out of the building. It recommends running a research spike with the team to define what needs to be learned. Tips are provided for recruiting participants through support, community, and sales teams. Conducting customer interviews is discussed, including roles for scribes and interviewers. Analyzing interviews by consolidating themes from transcripts is also covered. An example analysis identified themes around customer journeys, collaboration as a team sport, and overwhelming demand for participation. The document encourages being honest about whether a research spike could be run and why or why not.
Nailing Measurement: a Framework for Measuring Metrics that MatterAtlassian
When it comes to designing apps and new features, we just can't get enough of metrics. In an age where we can collect data from almost anything, how can we cut through the noise and focus on the right metrics to measure the success and failures of the apps that we’re building?
Join Atlassian Product Manager Josephine Lee as she delves through what exactly makes a good metric. Throughout the talk, we’ll walk through real Atlassian examples of good and bad metrics. By exploring a framework for measurement, we’ll cover detailed features that showcase how best to measure and choose the right set of success, supportive, and counter metrics.
You'll walk away with tips and learnings from Atlassian’s approach to measuring success, and learn how to use data and metrics to inspire action in your apps.
Building Apps With Color Blind Users in MindAtlassian
Color-blind people are using your apps. 1 in 12 men is color blind. And for women, this is 1 in 200.
Building apps that work well for color blind people is not difficult. Some simple techniques help us with the design of our interface. And some tools help us see what color blind people see.
In this talk, Maarten Arts of Avisi will look at common varieties of color blindness. We will look at apps through the eyes of a color-blind person. And we will discover what color-blind people struggle with.
Regardless of whether you're a designer or developer, this talk will equip you with the skills and the tools you need to make sure that your app works for color-blind people.
Creating Inclusive Experiences: Balancing Personality and Accessibility in UX...Atlassian
The words we choose have the power to include or alienate our users. The reality is that for many, English is spoken as a second language. And unless you're going to localize your product for those major non-English speaking markets, you'll need to thoughtfully create content that is accessible to a larger audience.
But how do we create products that maintain a sense of personality without isolating a wide audience of non-native speakers?
Join Atlassian Content Designer, Roana Bilia, as she walks you through why thoughtful, inclusive content, is key to creating well-designed user experiences. You'll walk away with foundational principles for good UX copy when optimizing your product UI, a few quick wins that you as creators and developers can incorporate into your next products, as well as a set of mistakes to avoid that companies—including Atlassian—have made, which prioritized native speakers but isolated non-native speakers.
Beyond Diversity: A Guide to Building Balanced TeamsAtlassian
We hear it all the time, and we get it. Diversity and inclusion are important! But isn't it an HR problem? HR may be able to help with diversity but inclusion or creating an inclusive environment is everyone's responsibility. So how do we create an inclusive environment that celebrates diversity and engages and supports everyone? Isabel Nyo will be sharing best practices and lessons she has learned along the way. She will also be sharing her experience as a minority, a female technical leader, in the technology industry.
The Road(map) to Las Vegas - The Story of an Emerging Self-Managed TeamAtlassian
In September 2018, K15t took its mission to go self-managed to the next-level when the entire company worked together to decide on the Next Big Thing™ to build for Atlassian users and present it at Summit in Las Vegas.
In this session, Anshuman Dash, an intern turned software engineer, turned product manager, shares his journey of professional self-discovery. In under five months, he joins a freshly assembled, self-managed team in building a new Atlassian Marketplace app.
Dash will give a quick intro to what it means for a team to be self-managed. Then, he'll share his observations and experiences on the team, as well as the best-practices, patterns, and processes K15t has discovered along the way.
Whether you are a new team with a kick-ass product idea or a big company figuring out ways to scale, this talk will provide you with practical tips and ideas your team can try out!
Designing for the enterprise comes with a unique set of challenges; ensuring readability and accessibility at scale, meeting the needs of multi-layered organizations, and building a trust when your software - used by dozens of thousands of employees - is considered mission-critical.
At Atlassian, we've spent countless hours digging deep into our enterprise customer's needs and we've gathered a vast repository of insights.
In this talk, Pawel Wodkowski, a senior designer on Jira Server, will share all that we've learned from our research (while not being shy about busting some of those wild admin myths!). You'll get a crash course in what it means to design for scale the Atlassian way.
Building Production Ready Search Pipelines with Spark and MilvusZilliz
Spark is the widely used ETL tool for processing, indexing and ingesting data to serving stack for search. Milvus is the production-ready open-source vector database. In this talk we will show how to use Spark to process unstructured data to extract vector representations, and push the vectors to Milvus vector database for search serving.
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on integration of Salesforce with Bonterra Impact Management.
Interested in deploying an integration with Salesforce for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Skybuffer SAM4U tool for SAP license adoptionTatiana Kojar
Manage and optimize your license adoption and consumption with SAM4U, an SAP free customer software asset management tool.
SAM4U, an SAP complimentary software asset management tool for customers, delivers a detailed and well-structured overview of license inventory and usage with a user-friendly interface. We offer a hosted, cost-effective, and performance-optimized SAM4U setup in the Skybuffer Cloud environment. You retain ownership of the system and data, while we manage the ABAP 7.58 infrastructure, ensuring fixed Total Cost of Ownership (TCO) and exceptional services through the SAP Fiori interface.
GraphRAG for Life Science to increase LLM accuracyTomaz Bratanic
GraphRAG for life science domain, where you retriever information from biomedical knowledge graphs using LLMs to increase the accuracy and performance of generated answers
HCL Notes and Domino License Cost Reduction in the World of DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-domino-license-cost-reduction-in-the-world-of-dlau/
The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this!
We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model.
Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward.
These topics will be covered
- Reducing license cost by finding and fixing misconfigurations and superfluous accounts
- How do CCB and CCX licenses really work?
- Understanding the DLAU tool and how to best utilize it
- Tips for common problem areas, like team mailboxes, functional/test users, etc
- Practical examples and best practices to implement right away
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdfChart Kalyan
A Mix Chart displays historical data of numbers in a graphical or tabular form. The Kalyan Rajdhani Mix Chart specifically shows the results of a sequence of numbers over different periods.
5th LF Energy Power Grid Model Meet-up SlidesDanBrown980551
5th Power Grid Model Meet-up
It is with great pleasure that we extend to you an invitation to the 5th Power Grid Model Meet-up, scheduled for 6th June 2024. This event will adopt a hybrid format, allowing participants to join us either through an online Mircosoft Teams session or in person at TU/e located at Den Dolech 2, Eindhoven, Netherlands. The meet-up will be hosted by Eindhoven University of Technology (TU/e), a research university specializing in engineering science & technology.
Power Grid Model
The global energy transition is placing new and unprecedented demands on Distribution System Operators (DSOs). Alongside upgrades to grid capacity, processes such as digitization, capacity optimization, and congestion management are becoming vital for delivering reliable services.
Power Grid Model is an open source project from Linux Foundation Energy and provides a calculation engine that is increasingly essential for DSOs. It offers a standards-based foundation enabling real-time power systems analysis, simulations of electrical power grids, and sophisticated what-if analysis. In addition, it enables in-depth studies and analysis of the electrical power grid’s behavior and performance. This comprehensive model incorporates essential factors such as power generation capacity, electrical losses, voltage levels, power flows, and system stability.
Power Grid Model is currently being applied in a wide variety of use cases, including grid planning, expansion, reliability, and congestion studies. It can also help in analyzing the impact of renewable energy integration, assessing the effects of disturbances or faults, and developing strategies for grid control and optimization.
What to expect
For the upcoming meetup we are organizing, we have an exciting lineup of activities planned:
-Insightful presentations covering two practical applications of the Power Grid Model.
-An update on the latest advancements in Power Grid -Model technology during the first and second quarters of 2024.
-An interactive brainstorming session to discuss and propose new feature requests.
-An opportunity to connect with fellow Power Grid Model enthusiasts and users.
OpenID AuthZEN Interop Read Out - AuthorizationDavid Brossard
During Identiverse 2024 and EIC 2024, members of the OpenID AuthZEN WG got together and demoed their authorization endpoints conforming to the AuthZEN API
AI 101: An Introduction to the Basics and Impact of Artificial IntelligenceIndexBug
Imagine a world where machines not only perform tasks but also learn, adapt, and make decisions. This is the promise of Artificial Intelligence (AI), a technology that's not just enhancing our lives but revolutionizing entire industries.
Generating privacy-protected synthetic data using Secludy and MilvusZilliz
During this demo, the founders of Secludy will demonstrate how their system utilizes Milvus to store and manipulate embeddings for generating privacy-protected synthetic data. Their approach not only maintains the confidentiality of the original data but also enhances the utility and scalability of LLMs under privacy constraints. Attendees, including machine learning engineers, data scientists, and data managers, will witness first-hand how Secludy's integration with Milvus empowers organizations to harness the power of LLMs securely and efficiently.
Digital Marketing Trends in 2024 | Guide for Staying AheadWask
https://www.wask.co/ebooks/digital-marketing-trends-in-2024
Feeling lost in the digital marketing whirlwind of 2024? Technology is changing, consumer habits are evolving, and staying ahead of the curve feels like a never-ending pursuit. This e-book is your compass. Dive into actionable insights to handle the complexities of modern marketing. From hyper-personalization to the power of user-generated content, learn how to build long-term relationships with your audience and unlock the secrets to success in the ever-shifting digital landscape.
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdfMalak Abu Hammad
Discover how MongoDB Atlas and vector search technology can revolutionize your application's search capabilities. This comprehensive presentation covers:
* What is Vector Search?
* Importance and benefits of vector search
* Practical use cases across various industries
* Step-by-step implementation guide
* Live demos with code snippets
* Enhancing LLM capabilities with vector search
* Best practices and optimization strategies
Perfect for developers, AI enthusiasts, and tech leaders. Learn how to leverage MongoDB Atlas to deliver highly relevant, context-aware search results, transforming your data retrieval process. Stay ahead in tech innovation and maximize the potential of your applications.
#MongoDB #VectorSearch #AI #SemanticSearch #TechInnovation #DataScience #LLM #MachineLearning #SearchTechnology
34. Creating a call-out
Watch the tutorial in the
Presentation Guidelines at
Atlassian.design to learn how to
create call-outs on screenshots
within this template.
35. Creating a call-out
Watch the tutorial in the
Presentation Guidelines at
Atlassian.design to learn how to
create call-outs on screenshots
within this template.
36. Go to bit.ly/jsd-next-gen
or visit the Jira Service Desk booth to learn more
EARLY ACCESS TO NEXT-GEN
INTRODUCING
55. FBGRMKJM DC
Leave call
Timeline Stakeholder Updates
Banc.ly backend war roomINCIDENT #23 OPEN
11:33 AM | sent from slack
Dana Casey
The event stream data had some invalid records.
We need to fix the error handling and alerting.
11:33 AM
how about the instance? it’s not
working and we need to backup the
old versions
Frances Ball
CHAT
Add responder
Support has verified customers can now access our online banking systems with no problems.
Malenia Kang01:47 ·MK
Josie Michaels01:45 ·
Josie Michaels01:50 · Incident resolved ·
16:45 (UTC +8) · Statuspage updated · Mary Smith
| We have now fully restored service to all of our customers. We will continue to monitor the login
services to ensure no further issues remain.
Resolved
FilterAdd entry
Banc.ly backend
Banc.ly SREs
Banc.ly frontend
Josie Michaels
PARTICIPANTS
Frances Ball
Gussie Romero
Dana Casey
Malenia Kang
Incident Commander
Communications Officer
Scribe
3
0
RESPONDER TEAMS
Assign/Update roles
56.
57.
58.
59.
60. Executive summary
Banc.ly site is down for customers. We’re seeing a large number of 500 errors in the CloudWatch logs due to
errors on /deposit/v2 API.
> Rate limiting has prevented the flux service from receiving stream notifications.
The hydrospanner became stuck in the Google pipeline. Despite heroic efforts to free said spanner this led to a
a blockage 2 weeks ago.
Leadup
The pressure due to this blockage grew until approximately 7pm 21 Feb 2019, when there was an overflow of
possums in the Google pipeline. Obviously, this led to an outage of Google logins.
Fault
This outage was first detected by New Relic. Simo Nalakorn was then alerted and acknowledged the alert at
7:21pm
Detection
Root causes
In appropriate spanner lubrication. The Google login pipeline should be able to withstand this kind of
blockage, but it’s thresholds were exceeded. We ultimately performed inadequate checks of this pipeline.
Mitigation and resolution
Defragging the pipeline cleared the possums, allowing us to restart it. Login service restored at 7:51pm.
Lessons learnt
Banc.ly site down for customers - 500 errors on /deposit/v2 API -
postmortem report
Reports / Postmortems /
Draft
TimelineDetails
Am checking for possums in the Google tracts, as
they have infested us before.
Josie Michaels01:34 ·
The curse has not yet been lifted from the login. I
am continuing to search.
Josie Michaels01:20 ·
The defragulator is checked and is not the source
of the problem. Frag lines are flowing smoothly.
Josie Michaels01:47 ·MK
We have now fully cleared out the Login blockage.
It seems that Google was full of possums again. We
reset our API tokens and drained all cisterns of the
pestilence but we will remain ever vigilant. The
Josie Michaels01:45 ·
Mary Smith01:50 · Incident resolved ·
16:45 (UTC +8) · Statuspage updated · Mary Smith
| We have now fully restored service to all
of our customers. We will continue to monitor the
login services to ensure no further issues remain.
Resolve
d
FilterAdd entry
61. Executive summary
Banc.ly site is down for customers. We’re seeing a large number of 500 errors in the CloudWatch logs due to
errors on /deposit/v2 API.
> Rate limiting has prevented the flux service from receiving stream notifications.
|Describe the circumstances that led to this incident
Leadup
Describe what failed to work as expected
Fault
Describe how the incident was detected
Detection
Root causes
Run a 5-whys analysis to understand the true causes of the incident
Mitigation and resolution
What steps did you take to resolve this incident?
Lessons learnt
What went well? What could have gone better? What else did you learn?
Banc.ly site down for customers - 500 errors on /deposit/v2 API -
postmortem report
Reports / Postmortems /
Draft
TimelineDetails
Am checking for possums in the Google tracts, as
they have infested us before.
Josie Michaels01:34 ·
The curse has not yet been lifted from the login. I
am continuing to search.
Josie Michaels01:20 ·
The defragulator is checked and is not the source
of the problem. Frag lines are flowing smoothly.
Josie Michaels01:47 ·MK
We have now fully cleared out the Login blockage.
It seems that Google was full of possums again. We
reset our API tokens and drained all cisterns of the
pestilence but we will remain ever vigilant. The
Josie Michaels01:45 ·
Mary Smith01:50 · Incident resolved ·
16:45 (UTC +8) · Statuspage updated · Mary Smith
| We have now fully restored service to all
of our customers. We will continue to monitor the
login services to ensure no further issues remain.
Resolve
d
FilterAdd entry
Executive summary
Banc.ly site is down for customers. We’re seeing a large number of 500 errors in the CloudWatch logs due to
errors on /deposit/v2 API.
> Rate limiting has prevented the flux service from receiving stream notifications.
|Describe the circumstances that led to this incident
Leadup
Describe what failed to work as expected
Fault
Describe how the incident was detected
Detection
Root causes
Run a 5-whys analysis to understand the true causes of the incident
Mitigation and resolution
What steps did you take to resolve this incident?
Lessons learnt
What went well? What could have gone better? What else did you learn?
Banc.ly site down for customers - 500 errors on /deposit/v2 API -
postmortem report
Reports / Postmortems /
Draft
62. Global Reports Alert MTTA/R reports
API usage reports
Notification reports
Alert reports
Alert MTTA/R reports
Alert analytics
User productivity analytics
Incomming call routing
Infrastructure health report
Monthly overview
On call reports
Postmortem reports
ICC Past Sessions
63. Global Reports Alert MTTA/R reports
API usage reports
Notification reports
Alert reports
Alert MTTA/R reports
Alert analytics
User productivity analytics
Incomming call routing
Infrastructure health report
Monthly overview
On call reports
Postmortem reports
ICC Past Sessions
70. Hands on Lab: Modern Incident
Management with Opsgenie
Wednesday, 5:00 - 6:00 pm @ the Training Theater
Thursday, 3:45 - 4:45 pm @ the Training Theater
76. API slowness
An issue in a deploy caused a couple minutes of downtime across all status pages.
Upon discovering the issue, we rolled back immediately. This has been resolved and we
apologize for the inconvenience.
77.
78. An issue in a deploy caused a couple minutes of downtime across all
status pages. Upon discovering the issue, we rolled back immediately.
This has been resolved and we apologize for the inconvenience.
INCIDENT IDENTIFIED
Sept 4, 16:06 CDT
SUBSCRIBE TO UPDATES
84. Status@bancly.com
[Banc.ly Status] Issues with the Banc.ly website
Issues with the Banc.ly website
Investigating
The website is still experiencing issues for approximately 15% of Banc.ly’s
consumer banking customers. Our engineers are working with our partners
to restore connectivity.
Components Affected
Oct 25, 11:48 PDT
Time Posted
85. Status@bancly.com
[Banc.ly Status] Issues with the Banc.ly website
Issues with the Banc.ly website
Investigating
The website is still experiencing issues for approximately 15% of Banc.ly’s
consumer banking customers. Our engineers are working with our partners
to restore connectivity.
Components Affected
Oct 25, 11:48 PDT
Time Posted
87. Service desks
Human resources
We can help with new employee
onboarding and general queries.
IT Support
We can help with any questions
regarding your computer.
Give kudos
Say thanks to your colleagues,
send them a kudos here.
Welcome to the Banc.ly Help Center
Find help and services
1 Requests
Status update
Mobile app users having trouble logging in View Status page
Status update
Mobile app users having trouble logging in View in Statuspage
99. Create incident
CRITICAL
ViewUpdate
Incidents
Performing maintenance on our file sync systems for the entire
weekend
BEGINNING 4 OCT 2018 (01:30 PDT)
Update
Maintenance TemplatesIncidentsOpen
Apps
Your page
Upcoming
Components
Subscribers
Incidents
Public site
Banc.ly
View status page
Search
SCHEDULED
CRITICAL
ViewUpdate
Performing maintenance on our file sync systems for the entire
weekend
10 MINS AGO (08:30 UTC)
Component group name - component name long lorem Short name
Update
IN PROGRESS
2
100. Escalations
Banc.ly backend weekday
Banc.ly backend weekend
0 On-call users in Banc.ly backend,if not acknowledgedm
5 Sarah Smith, if not acknowledgedm
10 Ryan Windows, if not acknowledgedm
m15 Evgeny Willows, if not ackno
20 Bancm
On-call
Integrations
Services
Members
Roles
Policies
Conferences
Activity stream
On-call
Routing rules
for any received alert
route the alert to
Friday 18:00 - Monday 06:00
Banc.ly backend weekend
Banc.ly backend weekday
routing time is betweenAND
THEN
IF
route alerts toELSE
/TeamsBanc.ly backend
developers
On-call schedules
Banc.ly backend (+03:00) MSK Moscow
Apps
Your page
Components
Subscribers
Incidents
Public site
Banc.ly
View status page
2
101. DUPLICATED FOR TALK TRACk
Escalations
Banc.ly backend weekday
Banc.ly backend weekend
0 On-call users in Banc.ly backend,if not acknowledgedm
5 Sarah Smith, if not acknowledgedm
10 Ryan Windows, if not acknowledgedm
m15 Evgeny Willows, if not ackno
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103. Incident #10/Incidents
Banc.ly site down for customers - 500 errors on /deposit/v2 API
Mar 9, 2019 9:57 AM
ConnectWise Integration +4
Elapsed time: 4h 4m 38s
P2
FilterTimeline Add entry
Am checking for possums in the Google tracts, as they
have infested us before.
Josie Michaels01:14 ·
The curse has not yet been lifted from the login. I am
continuing to search.
Liam Hens00:34 ·
The defragulator is checked and is not the source of the
problem. Frag lines are flowing smoothly.
Mark Kane01:24 ·MK
We have now fully cleared out the Login blockage. It
seems that Google was full of possums again. We reset
our API tokens and drained all cisterns of the pestilence
but we will remain ever vigilant. The next step will be to
Josie Michaels01:16 ·
Mary Smith01:30 · Incident resolved ·
| We have now fully restored service to all of
our customers. We will continue to monitor the login
services to ensure no further issues remain.
Resolved
16:45 (UTC +8) · Statuspage updated · Mary Smith
Monday 16 February 2018
Mary Smith23:54 · Stakeholders updated ·
| Not having
any toilet paper sucks, but we are woking to resolve this
We are continuing to monitor this outage
Join command center
Open
Associated alerts Responders StakeholdersDetails Service desk tickets
BLY-1227 I can’t login to the site
BLY-1224
WAITING FOR SUPPORT
Banc.ly isn’t working
Link ticket
5 linked service desk tickets
BLY-1219 Can’t access the site
BENTO-1227 WAITING FOR SUPPORTUpdate documentation on developer siteBLY-1218 The site is down
BENTO-1227 WAITING FOR SUPPORTUpdate documentation on developer siteBLY-1216 Website? More like web-shite!
WAITING FOR SUPPORT
PENDING RESPONSE
PENDING RESPONSE
PENDING RESPONSE
Incident #10/Incidents
Banc.ly site down for customers - 500 errors on /deposit/v2 API
Mar 9, 2019 9:57 AM
ConnectWise Integration +4
Elapsed time: 4h 4m 38s
P2
FilterTimeline Add entry
Am checking for possums in the Google tracts, as they
have infested us before.
Josie Michaels01:14 ·
The curse has not yet been lifted from the login. I am
continuing to search.
Liam Hens00:34 ·
The defragulator is checked and is not the source of the
problem. Frag lines are flowing smoothly.
Mark Kane01:24 ·MK
We have now fully cleared out the Login blockage. It
seems that Google was full of possums again. We reset
our API tokens and drained all cisterns of the pestilence
but we will remain ever vigilant. The next step will be to
Josie Michaels01:16 ·
Mary Smith01:30 · Incident resolved ·
| We have now fully restored service to all of
our customers. We will continue to monitor the login
services to ensure no further issues remain.
Resolved
16:45 (UTC +8) · Statuspage updated · Mary Smith
Monday 16 February 2018
Mary Smith23:54 · Stakeholders updated ·
| Not having
any toilet paper sucks, but we are woking to resolve this
We are continuing to monitor this outage
Join command center
Open
Associated alerts Responders StakeholdersDetails Service desk tickets
BLY-1227 I can’t login to the site
BLY-1224
WAITING FOR SUPPORT
Banc.ly isn’t working
Link ticket
5 linked service desk tickets
BLY-1219 Can’t access the site
BENTO-1227 WAITING FOR SUPPORTUpdate documentation on developer siteBLY-1218 The site is down
BENTO-1227 WAITING FOR SUPPORTUpdate documentation on developer siteBLY-1216 Website? More like web-shite!
WAITING FOR SUPPORT
PENDING RESPONSE
PENDING RESPONSE
PENDING RESPONSE
104. Incident #10/Incidents
Banc.ly site down for customers - 500 errors on /deposit/v2 API
Mar 9, 2019 9:57 AM
ConnectWise Integration +4
Elapsed time: 4h 4m 38s
P2
FilterTimeline Add entry
Am checking for possums in the Google tracts, as they
have infested us before.
Josie Michaels01:14 ·
The curse has not yet been lifted from the login. I am
continuing to search.
Liam Hens00:34 ·
The defragulator is checked and is not the source of the
problem. Frag lines are flowing smoothly.
Mark Kane01:24 ·MK
We have now fully cleared out the Login blockage. It
seems that Google was full of possums again. We reset
our API tokens and drained all cisterns of the pestilence
but we will remain ever vigilant. The next step will be to
Josie Michaels01:16 ·
Mary Smith01:30 · Incident resolved ·
| We have now fully restored service to all of
our customers. We will continue to monitor the login
services to ensure no further issues remain.
Resolved
16:45 (UTC +8) · Statuspage updated · Mary Smith
Monday 16 February 2018
Mary Smith23:54 · Stakeholders updated ·
| Not having
any toilet paper sucks, but we are woking to resolve this
We are continuing to monitor this outage
Join command center
Open
Associated alerts Responders StakeholdersDetails Service desk tickets
BLY-1227 I can’t login to the site
BLY-1224
WAITING FOR SUPPORT
Banc.ly isn’t working
Link ticket
5 linked service desk tickets
BLY-1219 Can’t access the site
BENTO-1227 WAITING FOR SUPPORTUpdate documentation on developer siteBLY-1218 The site is down
BENTO-1227 WAITING FOR SUPPORTUpdate documentation on developer siteBLY-1216 Website? More like web-shite!
WAITING FOR SUPPORT
PENDING RESPONSE
PENDING RESPONSE
PENDING RESPONSE
Incident #10/Incidents
Banc.ly site down for customers - 500 errors on /deposit/v2 API
Mar 9, 2019 9:57 AM
ConnectWise Integration +4
Elapsed time: 4h 4m 38s
P2
T
M
Join command center
Open
Associated alerts Responders StakeholdersDetails Service desk tickets
BLY-1227 I can’t login to the site
BLY-1224
WAITING FOR SUPPORT
Banc.ly isn’t working
Link ticket
5 linked service desk tickets
BLY-1219 Can’t access the site
BENTO-1227 WAITING FOR SUPPORTUpdate documentation on developer siteBLY-1218 The site is down
BENTO-1227 WAITING FOR SUPPORTUpdate documentation on developer siteBLY-1216 Website? More like web-shite!
WAITING FOR SUPPORT
PENDING RESPONSE
PENDING RESPONSE
PENDING RESPONSE
105.
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Pricing Subscription
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HAS INCIDENTUser and Authorization Management
111. Components
Third-partyActive
Apps
Your page
Components
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Incidents 2
Adroll
Adzerk
Apigee
Akana
Aircall
Atlassian
Atlassian Bitbucket
Acquia, incView status page
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Edit
Add
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Add
Add
Add
Add
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Banc.ly
Components
Third-partyActive
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Incidents 2
Adroll
Adzerk
Apigee
Akana
Aircall
Atlassian
Atlassian Bitbucket
Acquia, incView status page
Edit
Edit
Add
Add
Add
Add
Add
Add
Public site
Banc.ly
Components
Third-partyActive
Apps
Your page
Components
Subscribers
Incidents
Adroll
Adzerk
Apigee
Akana
Aircall
Atlassian
Atlassian Bitbucket
Acquia, incView status page
Edit
Edit
Add
Add
Add
Add
Add
Add
Public site
Banc.ly
112. Components
Third-partyActive
Apps
Your page
Components
Subscribers
Incidents 2
Adroll
Adzerk
Apigee
Akana
Aircall
Atlassian
Atlassian Bitbucket
Acquia, incView status page
Edit
Edit
Add
Add
Add
Add
Add
Add
Public site
Banc.ly
Components
Third-partyActive
Apps
Your page
Components
Subscribers
Incidents 2
Adroll
Adzerk
Apigee
Akana
Aircall
Atlassian
Atlassian Bitbucket
Acquia, incView status page
Edit
Edit
Add
Add
Add
Add
Add
Add
Public site
Banc.ly
Components
Third-partyActive
Apps
Your page
Components
Subscribers
Incidents
Adroll
Adzerk
Apigee
Akana
Aircall
Atlassian
Atlassian Bitbucket
Acquia, incView status page
Edit
Edit
Add
Add
Add
Add
Add
Add
Public site
Banc.ly
113.
114.
115. Incident #10/Incidents
Banc.ly site down for customers - 500 errors on /deposit/v2 API
Mar 9, 2019 9:57 AM
ConnectWise Integration +4
Elapsed time: 4h 4m 38s
P2
+ Assign role
Associated alerts Responders StakeholdersDetails
Team Banc.ly backend
Service bancly-backend-api
Role User
Description Banc.ly site is down for customers. We’re seeing a large number of 500 errors in the
CloudWatch logs due to errors on /deposit/v2 API.
> Rate limiting has prevented the flux service from receiving stream notifications.
Incident response roles
Incident commander
Please make sure the users added to each response role have the necessary
incident management rights to take actions on the incidents.
P2 - HighPriority
FilterTimeline Add entry
Am checking for possums in the Google tracts, as they
have infested us before.
Josie Michaels01:14 ·
The curse has not yet been lifted from the login. I am
continuing to search.
Liam Hens00:34 ·
The defragulator is checked and is not the source of the
problem. Frag lines are flowing smoothly.
Mark Kane01:24 ·MK
We have now fully cleared out the Login blockage. It
seems that Google was full of possums again. We reset
our API tokens and drained all cisterns of the pestilence
but we will remain ever vigilant. The next step will be to
Josie Michaels01:16 ·
Mary Smith01:30 · Incident resolved ·
| We have now fully restored service to all of
our customers. We will continue to monitor the login
services to ensure no further issues remain.
Resolved
16:45 (UTC +8) · Statuspage updated · Mary Smith
Monday 16 February 2018
Mary Smith23:54 · Stakeholders updated ·
| Not having
any toilet paper sucks, but we are woking to resolve this
We are continuing to monitor this outage
Jira issues
Create new issue Link existing issue
Join command center
Open
116. + Assign role
Role User
Incident response roles
Incident commander
Please make sure the users added to each response role have the necessary
incident management rights to take actions on the incidents.
Jira issues
Create new issue Link existing issue
Create Cancel
Banc.ly backend What needs to be fixed?Add error handling to deposit API for invalid tuple length
Create
117. + Assign role
Role User
Incident response roles
Incident commander
Please make sure the users added to each response role have the necessary
incident management rights to take actions on the incidents.
Jira issues
Create new issue Link existing issue
BBE-1227 TO DOAdd error handling to deposit API for invalid tuple length
BBE-1228 TO DOFix alerting rules to notify devs when rate limits exceeded
Create new issue Link existing issue