This document outlines key learnings from a creative design process and reflects on their application. The three key takeaways are: 1) Empathizing with stakeholders is important at all stages of design. 2) Seeking feedback broadens perspectives. 3) Generating multiple, even outrageous, ideas can lead to good realistic solutions. The process map shows iterating from problem definition to prototyping through ideation and testing. Reflection notes the process applies broadly and can help an engineering role design appreciated customer solutions.