1. Phylicia Rios Rivera
https://www.linkedin.com/in/phyliciariosrivera
PHONE- (414) 331-7681EMAIL- PHALYRIVERA@GMAIL.COM
Summary
I carry 7 years of experience in administrativeroles.The last4 years of experience within the healthcareindustry.This
included aidingin themanagement and development of critical governmental programs in various vision and dental
markets across theU.S. I am successful in improvingclientand provider satisfaction through product outcome
generation, efficiency improvement, and complex issueresolution.
Experience
2015–2016 Scion Dental,LLC, Menomonee Falls, WI  Provider Service Representative
Aided in the upkeep and reconciliation of enterprisesystem data between state, client, and
internal files for Medicaid/Medicare dental and ocular programs.Responsiblefor retention of
provider networks, management and analysis,efficiency improvement and productoutcome
generation. Primary contactfor escalated and complex issues requiringresearch and prompt
resolution.
2013–2015 Scion Dental,LLC, Menomonee Falls, WI  Dental Review Support Specialist
Managed Pend Process development and implementation. Responsiblefor training,
development, audits,reviews,and quality trackingof Pend Process Team. Ensured
compliancewith MCO and governmental regulation and engaged in complex issueresolution.
2012–2013 Scion Dental,LLC, Menomonee Falls, WI  Office Services Representative
Responsiblefor administrativedata entry and record keeping. Assisted with the scanningand
processingof x-rays and ADA forms requiringbasic x-ray and dental knowledge.
2008–2012 UW-Milwaukee, Milwaukee, WI  Event Programming Specialist
Responsiblefor program research,data management, and complex programevaluation.
Mediated climateissues regardingstudentinvolvement, UWM Union Policy,available
student resources,diversity relations,staff involvement, and overall studentsatisfaction.
Responsiblefor administrativeduties and knowledge of MicrosoftSuite.
Education
University of Wisconsin-Milwaukee
Degree: Bachelor of Arts, Major:Sociology