This document contains the resume of Princy Mariam. It summarizes her work experience in administrative and secretarial roles over the past 15 years. She has experience in customer service, coordination, correspondence, and office administration. Her most recent role was in administration at B&M Riviera since 2016 where she coordinated meetings, travel, training, and interdepartmental tasks. She is looking for a dynamic opportunity to utilize her skills and contribute to an organization's growth.

1. PRINCY MARIAMPRINCY MARIAMPRINCY MARIAMPRINCY MARIAM
MOBILE: 055 1959036MOBILE: 055 1959036MOBILE: 055 1959036MOBILE: 055 1959036
EMAIL:PRINCEE.PRIYA@GMAIL.COMEMAIL:PRINCEE.PRIYA@GMAIL.COMEMAIL:PRINCEE.PRIYA@GMAIL.COMEMAIL:PRINCEE.PRIYA@GMAIL.COM
Competencies
Posse’s multi tasks experience and ability to cope with the busy environment of controlling a variety of
documents related to the concerned divisions within the Group.
Coordinate with different levels of employees and outside parties with courtesy.
Evaluating nature and importance of visitors to maintain smooth and harmonious functioning
Of the tasks.
Maintained high level of confidentiality and regularly monitor and follow up the daily activities within the
office.
Able to deal with contacts from high level Company, clients and other personnel for Coordination, follow up
and other necessary arrangements.
Excellent admin skills.
Ability to interface with all level of personnel.
Good organizational skills.
Excellent Communication and Convincing skills.
Have more than 7 years of working experience in admin and secretarial jobs.
B&M Riviera (April 2016 till date)
(Administration)
General Correspondence which include preparing of letters ,LPO and MOM
Email Correspondence which include handling the company email along with other supporting email id and
doing the needful
Creating and maintaining filing systems.
Scheduling and attending meetings, creating agendas.
Travel Organizer
Liaising with external contacts for company work.
Training and supervising junior staff and delegating work as required
Prepare employment agreements
Maintain the Staff attendance system.
Manage the repair and maintenance of computer and office equipment
Maintain staff and Company Vehicle insurance coverage’s
Interdepartmental coordination and assisting them in case of need.
All other coordination work as and when requested by different departments
UAE Exchange LLC (Country Head Quarters) July 2012-March 2014)
Senior officer Coordination/Admin, Invoice & Contracts
Act as a first point of contact between the department and stakeholders (Internal and external both)
Responsible for organizational function and general meeting support including arranging meeting schedules,
Minutes of meeting, booking meeting halls.
Responsible for keeping office equipment maintained.
Responsible for development and implementation of efficient office system
Responsible for making Local purchase orders and invoice clearing
Responsible for DGS(Department grading system) and Appraisal procedure within the department
Objective: Willing to work in a dynamic, challenging and growth oriented Company that
allows me to utilize my knowledge and experience to contribute for the growth of the
organization.

2. PRINCY MARIAMPRINCY MARIAMPRINCY MARIAMPRINCY MARIAM
MOBILE: 055 1959036MOBILE: 055 1959036MOBILE: 055 1959036MOBILE: 055 1959036
EMAIL:PRINCEE.PRIYA@GMAIL.COMEMAIL:PRINCEE.PRIYA@GMAIL.COMEMAIL:PRINCEE.PRIYA@GMAIL.COMEMAIL:PRINCEE.PRIYA@GMAIL.COM
Stallion Properties/Diamonds Village DMCC/Dubai (November 2008 till June 2012)
Secretary/Admin In charge
Serve as secretary to the Director of the company.
Provided information to the clients, Keyboard correspondence and related matters; prepare and maintain files
and records.
Monitoring the company inbox and taking actions as per the requirement.
Updating & reporting of the daily jobs.
Maintaining appointment calendar, schedule appointments, conferences, and meetings.
Bookings (ticket & hotel)
Preparing the minutes of the meeting.
Prepare general correspondences, memorandums, reports, schedules, purchase orders invoice
Assistance to other department within the organization based on requirement.
ABN AMRO, Dubai / RBS, Dubai (September 2007 – September 2008)
Customer Relationship Officer
Handled customer queries related to credit cards, bank accounts, loans and deposits.
Handled customer complaints and provided them with resolution.
Achieved targets in cross-selling of various credit card schemes like Smart Cash, Balance Transfer etc.
Conducted follow ups with different departments to provide customers with satisfactory resolution for
achieving C-Sat.
Convergys (July 2005 – August 2007)
Senior Customer care officer
Handled customer query related to, customer mobile account, payment details etc.
Handled customer complaints & resolving the issues by repeated follow ups with the concerned
Department
Maintained records of the account holders and updating them with their account’s information.
Coordinated with the team managers to conduct weekly review sessions and meetings.
Coordinated between all impacted departments to ensure proper communications and reporting practices.
Education
B.A From Delhi University in 2005.
HSC from C.B.S.E in 2002.
SSC from C.B.S.E in 2000.
Additional Qualification
“O” Level from Doeacc Society
Software knowledge
Operating Platform: Windows 98, Windows 2000, Windows XP, Windows Vista Programs Known: MS Office, Adobe
Acrobat.
PERSONAL DETAILS
Husband’s Name - Dennis Babu
Marital Status - Married
Date of Birth - 15 September 1984
Nationality - Indian
Language Known - English,Hindi& Malayalam