Ebony Chipfumbu is a Zimbabwean banker seeking a suitable position. She has over 15 years of experience in banking, including roles as a personal banker, branch supervisor, cash officer, and head teller. She possesses skills in marketing, credit assessment, team building, and customer service. Chipfumbu holds a Bachelor of Commerce in Marketing Management and various banking qualifications.

1. CURRICULUM VITAE
Name: Ebony Chipfumbu
Marital Status: Single
Contact number: +971567695529/+971561255796
Email: ebonychipfumbu@gmail.com
OBJECTIVE
I possess leadership skills and dynamism necessary to provide a quality service of the highest order and the
efficiency to drive our products to give them competitive advantage. I have comprehensive knowledge of the
banking industry procedures, customer services, public relations, marketing skills as well as having the ability to
aim high, think smart and act smart. I am currently looking for a suitable position with a progressive, ambitious and
reputable company.
WORK EXPERIENCE
1 )Personal Banker, ZB Bank Avondale Branch (January 2015 - May 2016)
Roles and responsibility:
Provide point of contact and link between the bank and its customers, for all personal banking activities and
responsibility for first line risk and compliance management, marketing and sales of banks products, building and
maintaining individual professional business relationships, to achieve the Retail Banking approved and
communicated deposit mobilization and income generation targets
Achievements:
 In the absence of a Credit Reference bureau, I still managed to obtain the correct Credit rating of
individuals to the extent that no eligible clients of mine defaulted;
 Created new markets for the Bank products;
 Assisted in the Training and Development of staff in the talent pool.
2)Branch Supervisor, ZB Bank Avondale branch (December 2013 – December 2014)
Roles and responsibility:
Ensure that bank procedures are followed and check accuracy in the day to day work of tellers and back office
clerks
Achievements:
 Successfully rationalized staff compliment from 15 to 11 without compromising on service delivery;
 Successfully reduced branch cost by 20%;
 Successfully trained employees and improved the quality of service.
3) Cash Officer, ZB Building Society Chambers (July 2011 – November 2013)
Roles and responsibility:
Management of cash and foreign transactions processing in the branch

2. Achievements:
 Significantly improved turn-around time for serving customers;
 Improved Audit ratings from 1 (poor) to 4 (extremely good);
 Improved the Branch team-based working culture.
4) Executive Customer Services Officer, ZB Bank 1st street branch(December 2009 – June 2011)
Roles and responsibility:
Receive client's correspondence and action,open new accounts for both individual and corporate clients and
authorise client transactions, negotiate deposits interest rate and informs treasury department of new
investments and roll over’s.
Achievements:
 Provided high quality service to executive customers without any known complaints from these clients to
management;
 Increased credit turnover by 20%.
5) Head Teller, ZB Bank Borrowdale Branch, (June 2004 –November 2008)
Roles and responsibility:
Provide account services to customers by receiving deposits and loan payments; cashing checks; issuing savings
withdrawals; recording night and mail deposits; selling traveller’s cheques, and answering clients questions in
person and referring clients to other bank services.
Achievements:
 Effectively managed branch cash vault with zero shortfalls throughout the period I assumed
responsibility.
6) Clerk 1, FBC Bank (September 2003 – May 2004)
Roles and responsibility:
Inputting and coding transfers of clients and banks instructions and filling.
Achievements:
 Assumed full clerical duties in less than 3 months with minimum supervision
SKILLS AND COMPETENCES:
 Strong marketing, selling and listening skills
 Strong credit and risk assessment skills
 Flexible team building skills and a team player;
 Perform very well under pressure;
 Exceptional time management and organizational skills;
 Strong analytical and negotiation skills;
 Numerical and budgeting skills
 Computer Literate
 Experience working with a diverse workforce

3. TRAINING WORKSHOPS/COURSES ATTENDED
 Transaction Controller
 Credit management
 Business writing skills
 Customer care
 Supervisory management skill
 Tellers
 Ledgers
EDUCATIONAL QUALIFICATIONS
 Bachelor Of Commerce Marketing Management, University Of South Africa (UNISA) (2012-2015)
 Diploma in Banking, Institute of Bankers of Zimbabwe (I.O.B.Z.) (2009 – 2012);
 Certificate of Proficiency of the Insurance Institute of Zimbabwe Short term business (2010);
 Certificate of Proficiency of the Insurance Institute of Zimbabwe Long term business (2011);
 GCE advanced level (2002);
 7 O-level passes including English (1999);
INTERESTS AND HOBBIES
 Community service;
 Reading;
 Swimming;
 Travelling;
 Learning new languages.
REFERENCES
Mr. R. Mazungunye (Senior Personal Banker)
ZB Bank
Tel: 002638677002001
Cell:00263772380932
Email: rmazungunye@zb.co.zw
Ms. Portia Machengo (Transaction Controller)
ZB Bank
Tel: 002638677002001
Cell:00263772426727
Email: pmachengo@zb.co.zw
Mr. O. Mafumbate (Personal Banker)
ZB Bank
Tel: +263 4 3342814/ 002638677002001
Cell:00263772426727
Email: omafumbate@zb.co.zw