Presto is a digital enterprise solution designed to enhance operational excellence and performance by cataloguing processes, client journeys, and IT systems for efficient knowledge retention and collaboration. It emphasizes reducing waste, increasing accountability, and empowering employees through structured governance, lean methodologies, and continuous improvement practices. The case study of m.a.h.y. khoory & co. demonstrates significant savings in administration time and improvements in innovation within the first 90 days of implementation.

1. PRESTO Digital Enterprise
Operational Excellence performance enhancer
Innovate, foster loyalty, perform

3. Stop losing know-how
(Enhanced knowledge retention with PRESTO)
• All your information, structured effectively
and conveniently available (easy-to-use)
• Map your current state ONCE! And keep it
updated for less than 60-minutes a week
• Processes & improvement opportunities
captured and catalogued with ease
• Subject matter experts and their talent
profiles readily available and flagged ‘for life’
“PRESTO is a precursor to ANY Digital
Transformation work so that the company first
catalogues their processes, client journeys,
employee journeys and then their IT systems in
conjunction to the same AND then takes the
time to scrub the processes first before starting
to spend time in building a Digital frontier”.
- Rumi Contractor, President & COO of
Quinnox, Inc.

4. Stop wasting paper
(and all that time dedicated to administration activities to keep files updated)
Optimise laptop usage
to transform
workshops into
‘connect and
collaborate’ problem
solving session
Real-time accessibility into:
• Company organisational chart
• Catalogue of processes
• Touch points (SIPOC)
• Value Stream Maps
• Projects, tasks & milestones
• IT application improvement opportunities
(bugs & enhancements)
• Risk and control self assessments
….. And much more

5. Invest in discipline
sense of
ownership
5
PRESTO is a business performance enhancement solution offering a fresh
perspective on operational discipline to many aspects of business management
that are often missed using traditional approaches
sense of urgency
sense of corporate
citizenship
(sense of purpose)
PLAN
DO
CHECK
ACT

6. Matrix Reporting
lines
Assignment
Vs
Allocation
Manage
Title (Position)
Vs
Role (Function)
Break down silos by supporting cross-
functional, cross-business groups and
other work models that do not
maintain strict vertical business units
grouped by function and
geography.

7. Teach team leaders to use basic
analytics when making decisions
Mean (average), median & mode
Linear regression forecasting
Root cause analysis

8. Responsible
The person who is assigned to
do the work
Accountable
The process owner who makes the final
decision.
(the responsible party is accountable to
this person)
Consulted
The person who should be consulted
before a decision or action is taken. This
could be a stakeholder or subject matter
expert.
Informed
Those who receive output from the
process or task or who need to stay
informed.
the RACI matrix
Take
1 step closer
to your
AGILE ORGANISATION
with
With your organisational hierarchy in a state of
constant change, PRESTO ensures that roles and
responsibilities are well defined so that the
operational know-how which has been matured
over the course of time does not get ‘lost in the
hierarchical shuffle’

9. excessive controls
Teach Lean methodologies to reduce waste
upstream
errors
overproduction
excessive manual work
overproduction
defects &
rework
role &
responsibility
confusion
downtime
& waiting
substandard
services

10. As your team leads validate the
opportunities which arrive on
PRESTO’s dashboard, your
leadership team will have more
confidence in accelerating
tactical decision making to
‘cultivate’ low hanging fruits and
a broader vision into the long-
term investments required to
achieve corporate breakthrough
goals
Top-down Governance,
bottom-up support
Give 360° visibility into your portfolio of opportunities

11. “Authority should be vested in the
people doing the work to improve
their own processes to teach them
how to measure them and to
understand them. They should not
have to ask for permission to improve
their processes”
- Steve Jobs
Empower your staff to improve

12. Continuous Improvement starts with a

13. ‘With PRESTO we became a more flexible organisation offering our
staff and their leaders a structured means to capture know-how,
share best practices and collaborate to solve daily challenges’
-Faiyaz Ahmad, Head of IT, M.A.H.Y. Khoory & Co
UAE water
pump and
recycled paper
pioneer
M.A.H.Y. Khoory
& Co. L.L.C.
chooses PRESTO
Digital Enterprise
to jump start
their innovation
program
... in the first 90 daysCASE STUDY
158
Improvement ideas identified
actions
taken
921
582
opened
closed
100 logins
(average per day)
Key information
entered into PRESTO
• 10 business areas
• 642 employees
• 84 teams
• 200+ processes
catalogued
25 hours / week
$aved on
administration
activities (data retrieval,
report compilation, etc.)

14. Launch date: May 2018
Locations: 15+ (Dubai & Abu Dhabi)
Users: 2,400
Projects managed to date: 1000+
Estimated spreadsheets eliminated: 100+
Systems decommissioned: 2
Logins per day: 150+
The MAHY Khoory Case Study
• Change / PMO
• Documents
• Issues
• Ideas
• Skills
• Waste
‘'PRESTO is a source of inspiration for our staff and their leaders in the
way it puts structure into the roles and responsibilities that are essential
to our business.’
-Shabbir Haideri,
Group General Manager at the M.A.H.Y. Khoory Group, Dubai

15. Strategy Design and Execution through integrated and
aligned business management PRESTO modules
1. Hoshin planning / Balance scorecard
2. Key performance indicators (KPIs)
3. Change management
Strategy
deployment
Process
optimisation
Talent
enrichment
4. Organisational & functional touch point
mapping
5. Paperless office (document management)
6. Operational readiness
7. Issues & change requests
8. Waste reduction
9. Continuous improvement
10. Ideation
11. Best practice management
12. Audit, quality and maturity assessment
13. Operational risk management
14. Process supply & demand analytics
15. IT application management
16. Process competency management
17. Skill endorsement
18. Productivity skill assessment
19. Roles, responsibilities, and workload
profiling
Develop and cascade the
business strategy, track
and manage performance
levels through effective
initiative management
Capture and catalogue your
taxonomy of business processes,
eliminate wastes,
continuously improve and
innovate your operating model
Unlock the potential
through people capability
assessment and
recognition, while aligning
to strategy and processes
1
1. PRESTO comprises 19 core modules which could be deployed individually or on consolidated basis in alignment with organisational context and aspirations

16. TOPP Tactical Intelligence, Ltd.
27 Old Gloucester Street, London
WC1N 3AX
+39 351 221 4087
www.toppti.com
info@toppti.com
About PRESTO
PRESTO's original prototype was first launched as a stand-alone tool
by a group of Italian business professionals in collaboration with a
local university within a multinational financial organisation who had
acquired the complete back-office depository bank servicing arm of
an Italian industry leader. The opportunity to build PRESTO presented
itself during the restructuring phase of the two organisations when the
vast differences between their managerial cultures, operational
know-how, language barriers and their business operating models
indicated a strong need to implement Lean methodologies into the
DNA of the new organisation.
While using PRESTO, the integration team together with Human
Resources, Risk and IT were able to successfully map customer and
client journeys, catalogue, measure and benchmark business
processes, standardise best practices and its terminology, become
more transparent and communicate change more effectively to
their supporting global shared service centres of excellence.
Since its launch, PRESTO has been further developed to include
additional idea cultivation features offered at a corporate-wide level
and has become a true instrument of organic innovation

17. About us
Prior to being software solution
providers and IT consultants, we
were operational leaders, business
analysts, problem solvers, and
change managers.
Bringing our proof-of-concept tool
sets which we used in the field and
partnering with our innovative &
creative product development
team, we have since become
solution designers and have
articulated our business know-how
into high-powered business
automation. Our team of
consultants will impress you with their
problem solving skill sets and
ingenuity when transforming your
requirements into effective, user-
friendly business management
solutions to help you achieve all
your digital transformation goals
and making sure you have the
support you need every step of the
way.