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3.  - Greeting and engaging with customers
 - Understanding customer needs and requirements
 - Matching customer needs to product lineup
 - Sharing product knowledge and product options
 - Closing sales based on a consultative approach
 - Suggestive selling
 - Assisting with inventory, including receiving, unpacking,
stocking and display
 - Using company software to input inventory, create sales orders,
delivery notes etc
 - Assist with after sales customer service and satisfaction
 - Effectively use social media platforms to promote our products

4.  The processes used in the manufacture of furniture include
the cutting, bending, molding, laminating, and assembly of
such materials as wood, metal, glass, plastics, and rattan.
However, the production process for furniture is not solely
bending metal, cutting and shaping wood, or extruding and
molding plastics.
 Furniture designers develop and prepare furniture for
manufacture. They are particularly concerned with those
aspects of furniture that relate to human usage and
behaviour, product appeal and fashion. Furniture design
can be considered to be a specialist area of industrial
design (product design).

6.  Purchase departments help keep organizations financially healthy.
They procure goods and services designed to meet operational needs
while providing the highest possible value. They established
procurement policies and procedures to ensure their organization
operates with integrity and the marketplace
 Purchase department duties :
- Competitive duties
- Non- competitive duties

7.  Competitive duties :
In the competitive bidding process, the procurement department opens
the purchasing process to any eligible vendors and generally selects the
bid based on the lowest cost. However, at times, an organization will
restrict the bidding pool in a non-competitive bidding process. A
television station may open and non-competitive building process
purchase new cameras and include only vendors who sell only a
particular brand of equipment.
 Non competitive duties :
Purchasing departments often buy certain types of goods and services
directly from the vendor. This type of sole-source or non-competitive
purchasing requires purchasing agents to carefully research and evaluate
vendors and products before making their purchase. Buyers have to
assess the quality of goods or services, prices, and the vendor’s ability to
deliver those goods or services on time.

8.  Logistics encompasses the activities of inventory
management, order processing, warehouse and materials
handling and physical distribution. SCM is the design and
operation of the physical and managerial systems needed to
transfer goods and services from vendor to customer in an
effective and efficient manner.
 Information makes the entire supply chain visible to supply
chain managers. The manner in which the information flows
from one collaborator to the other and the impact it has on
others is used by the managers in making strategic decisions

9.  Warehousing is the process of storing physical inventory for
sale or distribution. Warehouses are used by all different types
of businesses that need to temporarily store products in bulk
before either shipping them to other locations or individually
to end consumers
There are 6 very different types of warehouses in use today.
 DISTRIBUTION CENTER
 PICK, PACK
 SHIP WAREHOUSE
 SMART WAREHOUSE
 COLD STORAGE
 ON-DEMAND STORAGE
 BONDED WARE

10. Imaage of a sofa warehouse

11.  Order management refers to the process of receiving, tracking, and
fulfilling customer orders. The order management process begins when
an order is placed, and ends when the customer receives their package.
Why do we need OMS ?
 Order management specialists are responsible for all aspects of order
processing. This includes everything from entering new orders to
inspecting shipments to managing customer satisfaction and more. They
must also work with other departments as needed and direct warehouse
personnel to get shipments out.

12.  Service planning may define other more specific measurements and
operational targets. These are typically related to ramping up or down the
service usage or making transition from one supplier to another or from
one agreement to another.
Planning and management services (PMS)
 Coordinates and monitors implementation of DTI operating plans and
programs, and assesses performance versus targets set and cost
effectiveness

13.  Sales planning is the process of defining sales targets and
creating a strategy that meets goals and achieves sales and
marketing results. The sales plan works in collaboration with
the marketing plan and the business plan
 Sales planning is important because it helps your foresee
potential risks so that you can try and mitigate them
beforehand.
 It not only helps you formulate a battle plan but also puts
you in control by helping you determine your product's
current status, where you want to take it, and how you will
take there.