Non-revenue water refers to water lost before reaching customers, including leaks and theft. In Karachi, non-revenue water accounts for 35% of supply. The city receives water from various sources, including the Keenjhar Lake and Hub Dam, but demand often exceeds supply. Reasons for water shortages include illegal pumping from canals by farmers and tankers, a lack of investment in infrastructure, and mismanagement. The Supreme Court criticized the water board for failing to address issues like unmetered hydrants controlled by influential figures that artificially create water shortages. Judges called for reforming the system to ensure all citizens receive their fair share of water.