The document proposes a new help desk system for Forsyth Area Memorial Hospital to support the hospital's expansion plans. The current help desk system can no longer handle the increased traffic and needs to be upgraded to improve security, support new systems being implemented, and allow technicians to work more efficiently. The proposed new system includes help desk software, an improved network, security controls that comply with HIPAA, and additional staffing. It will provide capabilities like a trouble ticket database, reporting, employee forums, and scheduling. The feasibility study found the upgrade to be operationally, technically, and economically feasible. Implementation will involve building the new system, testing it, training staff, and moving to the new location.
Its a documentation for an online help desk system. It includes almost every contents of a software development life cycle (SDLC) phase that is required to design a help desk system. It mainly includes Feasibility Report (Technical Feasibility, Operational Feasibility, Operational Feasibility, Schedule Feasibility), Software Methodology, Requirement Analysis and Specification, Investigation Technique, Process Modeling(Context diagram, Data Flow Diagram), Data Modeling (Entity Relationship Diagrams) and the screen designs (storyboards and actual system snapshots).
Thank u :)
Here is a report for final year B.Tech students of computer science branch for their summer internship and for certificate of the same contact me on ukartikeya@gmail.com
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
Its a documentation for an online help desk system. It includes almost every contents of a software development life cycle (SDLC) phase that is required to design a help desk system. It mainly includes Feasibility Report (Technical Feasibility, Operational Feasibility, Operational Feasibility, Schedule Feasibility), Software Methodology, Requirement Analysis and Specification, Investigation Technique, Process Modeling(Context diagram, Data Flow Diagram), Data Modeling (Entity Relationship Diagrams) and the screen designs (storyboards and actual system snapshots).
Thank u :)
Here is a report for final year B.Tech students of computer science branch for their summer internship and for certificate of the same contact me on ukartikeya@gmail.com
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
IT technical support/helpdesk ismonitoring and maintaining the computer systems and networks within an organisation in a it it
it technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you'll be the first person employees will come to.
Service Desk or Helpdesk is nowdays have become an Important part of any Organization.
BPO/KPO s have maintained their own Heldesk if there is ny Technical DIfficulty.
The Project will guide you to how an Techincal officer works.
Top 3 Help Desk Challenges & What You Can Do About ThemSolarWinds
Learn more about the Top 3 Help Desk Challenges and how you can best tackle them.
-- Difficulty of Handling Growing Ticket Volume
-- Complexity of Managing the Ticketing Process
-- Lack of Proper Reporting & Metrics
A dispensary is a place, a career, and in some cases, a company's business. A dispensary is a place, where the licensed pharmacists of medicines, based on a prescription issued by a legitimate doctor. A pharmacy is a pharmacy. Some of the companies do not have pharmacies, but they will sell medicines bought without a prescription. In a pharmacy, it can be a stand-alone building, or it can be to be found in other locations as well, such as a pharmacy, a medical office or a hospital. Pharmacists are registered with the Pharmaceutical Council and have been designated as registered pharmacists. However, this is a title that is only awarded after the passing of a truly national and practical and legal studies. Pharmacists must always be vigilant against fake prescriptions ordered due to the addicts who are trying to illegally obtain drugs and other controlled substances. The pharmacy also means that it is in the practice of pharmacy as a profession. Pharmacy has a rich appeal. With the availability of computers and the development of the advances in information technology have led to the fact that we have the ability to quickly and efficiently, to receive or collect to analyze, transfer, and storage of large amounts of information related to patient care.
The service desk as a strategic functionHigherEdITMgt
Service Desks are traditionally thought of as a cost center–something to outsource or to minimize.
This presentation will review why Service Desks are thought of as cost centers, and argue for thinking about your Service Desk as a potential area for investment.
Why invest in the Service Desk? The Service Desk triggers expensive IT processes. The Service Desk is the face of IT–and customer stories affect perception more than service level reviews. Many internal IT areas lack the voice of the customer; the Service Desk is one of the few areas that can speak credibly on behalf of the customer. The information collected by the Service Desk can identify potential opportunities for continual service improvement, grounded in the user experience.
Hospital Management System Project Report Sarfaraj Alam
Looking for Hospital Management System Project Report. Here I am putting my report of Hospital Management system.
We are making different type of project report.
Contact us
http://www.lovelycoding.org/p/contact.html
This is my College Project Documentation on Hospital Management System. Which includes mainly Problem Definition, Existing System, Proposed System, Requirement Analysis, Scope of the System, Feasibility Study, Hardware & Software Requirement, ER Diagram, DFD Diagram, Data Dictionary for Project, Sample Output Screenshots, Conclusion
IT technical support/helpdesk ismonitoring and maintaining the computer systems and networks within an organisation in a it it
it technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you'll be the first person employees will come to.
Service Desk or Helpdesk is nowdays have become an Important part of any Organization.
BPO/KPO s have maintained their own Heldesk if there is ny Technical DIfficulty.
The Project will guide you to how an Techincal officer works.
Top 3 Help Desk Challenges & What You Can Do About ThemSolarWinds
Learn more about the Top 3 Help Desk Challenges and how you can best tackle them.
-- Difficulty of Handling Growing Ticket Volume
-- Complexity of Managing the Ticketing Process
-- Lack of Proper Reporting & Metrics
A dispensary is a place, a career, and in some cases, a company's business. A dispensary is a place, where the licensed pharmacists of medicines, based on a prescription issued by a legitimate doctor. A pharmacy is a pharmacy. Some of the companies do not have pharmacies, but they will sell medicines bought without a prescription. In a pharmacy, it can be a stand-alone building, or it can be to be found in other locations as well, such as a pharmacy, a medical office or a hospital. Pharmacists are registered with the Pharmaceutical Council and have been designated as registered pharmacists. However, this is a title that is only awarded after the passing of a truly national and practical and legal studies. Pharmacists must always be vigilant against fake prescriptions ordered due to the addicts who are trying to illegally obtain drugs and other controlled substances. The pharmacy also means that it is in the practice of pharmacy as a profession. Pharmacy has a rich appeal. With the availability of computers and the development of the advances in information technology have led to the fact that we have the ability to quickly and efficiently, to receive or collect to analyze, transfer, and storage of large amounts of information related to patient care.
The service desk as a strategic functionHigherEdITMgt
Service Desks are traditionally thought of as a cost center–something to outsource or to minimize.
This presentation will review why Service Desks are thought of as cost centers, and argue for thinking about your Service Desk as a potential area for investment.
Why invest in the Service Desk? The Service Desk triggers expensive IT processes. The Service Desk is the face of IT–and customer stories affect perception more than service level reviews. Many internal IT areas lack the voice of the customer; the Service Desk is one of the few areas that can speak credibly on behalf of the customer. The information collected by the Service Desk can identify potential opportunities for continual service improvement, grounded in the user experience.
Hospital Management System Project Report Sarfaraj Alam
Looking for Hospital Management System Project Report. Here I am putting my report of Hospital Management system.
We are making different type of project report.
Contact us
http://www.lovelycoding.org/p/contact.html
This is my College Project Documentation on Hospital Management System. Which includes mainly Problem Definition, Existing System, Proposed System, Requirement Analysis, Scope of the System, Feasibility Study, Hardware & Software Requirement, ER Diagram, DFD Diagram, Data Dictionary for Project, Sample Output Screenshots, Conclusion
DocID HelpDesk SLA, Employees (10-SP08).doc Page 1 of 5 R.docxjacksnathalie
DocID: HelpDesk SLA, Employees (10-SP08).doc Page 1 of 5
Ratified: February 2003 Revised: May 2008
Policy & Procedures
Help Desk Service Level Agreement (SLA)
Department of Information Technology, Rossey Hall, Room 058, Ext. 4357
TABLE OF CONTENTS
Scope............................................................................................................1
Customer Service Statement........................................................................1
Help Desk Services......................................................................................2
Hours of Operation ......................................................................................2
Methods for Requesting Assistance/Service................................................2
Setting Priority Levels for Requests ............................................................3
Remote Desktop Access & Management ....................................................3
Hardware & Software Standards .................................................................4
Technology Inventory..................................................................................4
Customer Responsibilities ...........................................................................4
Feedback ......................................................................................................5
SCOPE
Technology support services are provided through the Department of Information
Technology Help Desk unit. This support unit is committed to delivering quality customer
service and technical solutions in support of campus wide technology. To ensure the best
possible support, the Help Desk provides NJCU Faculty and Staff with this Service Level
Agreement outlining specific services, priorities, and responsibilities related to the support of
technology.
This document represents a service agreement between the Department of Information
Technology (IT) and all New Jersey City University (NJCU) employees who use technology
and computing resources managed by IT.
Note: This service level agreement is subject to modifications in response to changes in
technology services and support needs.
CUSTOMER SERVICE STATEMENT
The Help Desk unit of IT is committed to delivering quality customer service by:
• Striving to ensure customer satisfaction
• Responding to requests for support within published time frames
• Interacting with faculty and staff in a respectful and courteous manner
• Requesting feedback for opportunities for improvement
New Jersey City University Department of Information Technology
DocID: HelpDesk SLA, Employees (10-SP08).doc Page 2 of 5
• Continuously working to improve the quality of service
• Regularly reviewing and monitoring established performance indicators
HELP DESK SERVICES
The Help Desk provides support to all University faculty, staff, and administrative personnel
who require assistance in ...
Medical Software PPT Slideshare | https://vvfit.com/medical-softwarevvfitcom
Medical software, which is the Hospital Information System (HIS), is a kind of marginal science integrating medicine, information, management, computer and other disciplines. It has been widely used in developed countries and created. https://vvfit.com/medical-software/ explains Good social and economic benefits. Medical software is the necessary technical support and infrastructure for the operation of modern hospitals. The purpose of realizing medical software is to strengthen the management of hospitals with more modern, scientific and standardized means, improve the efficiency of hospitals, improve the quality of medical care, and establish a modern. The new image of the hospital is also the inevitable direction for the future development of the hospital field.
This project was a culmination of two years of study at ITT-Technical Institutes\'s Bessemer, AL campus for an Associates degree in ITCNS (Information Technology Computer Network Systems). It was a team project of 7 members with the goal of designing a network solution for a fictional medical practice consolidation of 5 doctors in a company named Radiant Medical Services.
Scenario:
Midwest Regional Health is one of Wisconsin's largest and most sophisticated hospitals, is Implementing a new EHR system that will better their services to their internal and external customers. They are asking ITMC (I-Tech Medical Consortium) to help them navigate through this long term project, thereby improving their commitment to their surrounding community.
Joan McFaul, Senior Vice President/CIO, Southcoast Health and Jim Feen, Executive Director, Associate Chief Information Officer, Southcoast Health - Speakers at the marcus evans National Healthcare CIO Summit 2016 held in Las Vegas, NV
Hospital Management System (HMS) is a complete hospital suite serving all functional areas of the hospital.
Each of the department's work processes are in together with the system's business process.
It is user friendly software.
It covers complete cycle from Appointment, Patient Registration, Patient History, Patient Case, and Doctor.
This presentation by Morris Kleiner (University of Minnesota), was made during the discussion “Competition and Regulation in Professions and Occupations” held at the Working Party No. 2 on Competition and Regulation on 10 June 2024. More papers and presentations on the topic can be found out at oe.cd/crps.
This presentation was uploaded with the author’s consent.
Sharpen existing tools or get a new toolbox? Contemporary cluster initiatives...Orkestra
UIIN Conference, Madrid, 27-29 May 2024
James Wilson, Orkestra and Deusto Business School
Emily Wise, Lund University
Madeline Smith, The Glasgow School of Art
Acorn Recovery: Restore IT infra within minutesIP ServerOne
Introducing Acorn Recovery as a Service, a simple, fast, and secure managed disaster recovery (DRaaS) by IP ServerOne. A DR solution that helps restore your IT infra within minutes.
Have you ever wondered how search works while visiting an e-commerce site, internal website, or searching through other types of online resources? Look no further than this informative session on the ways that taxonomies help end-users navigate the internet! Hear from taxonomists and other information professionals who have first-hand experience creating and working with taxonomies that aid in navigation, search, and discovery across a range of disciplines.
0x01 - Newton's Third Law: Static vs. Dynamic AbusersOWASP Beja
f you offer a service on the web, odds are that someone will abuse it. Be it an API, a SaaS, a PaaS, or even a static website, someone somewhere will try to figure out a way to use it to their own needs. In this talk we'll compare measures that are effective against static attackers and how to battle a dynamic attacker who adapts to your counter-measures.
About the Speaker
===============
Diogo Sousa, Engineering Manager @ Canonical
An opinionated individual with an interest in cryptography and its intersection with secure software development.
2. System Scope
Current Problem
Forsyth Area Medical Hospital is a 19,000 square foot facility which has 200
beds. As they continue to add more services and departments they need
more space. The hospital systems are being upgraded to support the
expansion of the hospital. They are adding a new on-site building and an
off-site location over the next year for the help desk. The outdated system
can no longer handle the traffic of a fully operational help desk system.
FAMH needs a new help desk system to handle the heavier traffic, to
increase the security of patients’ information and records, and to improve
help desk technicians job performance.
4. New System
► Database: Tickets, Reports,
Scheduling
► Website: FAQ’s, E-mail support,
employee forum
► HIPPA Compliant
5. System Scope (cont’d)
Expected Occupational Benefits
The main work-related benefits of an updated help desk system will be improving employee,
management, and visitors’ satisfaction. There will be better technical support, more efficient help
desk operations, quicker software installation and improved overall general support. This will be
accomplished through the following upgrades.
Upgrade the network to handle the heavier traffic
New help desk software
New Operating System for network and personal computers
Security controls within the new system that meet HIPAA regulations
Improved database to store fixes, statistics, and reports
Improved security policy for all employees
Secure Wi-Fi for staff and visitors
6. System Scope (cont’d)
System Abilities
To fulfill the occupational benefits previously listed, FAMH’s help desk system will have the following capabilities:
Trouble ticket database that will help the user collect information needed to help assign the correct priority level to the call or email
Guidelines for user to follow when deciding on the priority level of the call and/or email
Reporting database that stores the date and time of problem, the resolution, how long it took to fix and which tech worked on the call and/or
email to be used for different types of reports for management
Guidelines for user to follow on what information needs to be kept for each item
Help desk website that includes the ability to search FAQ’s, an email listed to ask less important questions, and an employee forum to post
issues where employees can help each other
Knowledge base database that will be used on the help desk website for FAQs and for issues documentation
Scheduling database with technicians shifts, job functions, help desk operations upkeep, technical support phone assignments, hardware
maintenance, and to assign maintenance work to a technician
Security policy for all users with 90-day password resets and vacation password locks
Help desk hardware and software includes security controls that comply with HIPAA regulations
Strict security controls that prevents users from accessing or seeing unnecessary patient records and personal information; they see only
enough information to do their job
Employee database that keeps track of what information they access
7. Solution
► Upgrade the network to handle
heavier traffic
► New help desk software
► New Operating System for network
and personal computers
► Security controls within the new system
that meet HIPAA regulations
► Improved database to store fixes,
statistics, and reports
► Improved security policy for all
employees
8. Feasibility Study
1. Operational Feasibility
Forsyth Area Memorial Hospital is upgrading and expanding hospital systems since the hospital has grown and expanded over the years. The current systems can
no longer support the hospitals growing infrastructure and therefore upgrading the help desk is not only operationally feasible but absolutely necessary. The help
desk will be upgraded in order to support the new systems installed throughout the hospitals departments. The new help desk system will support the employees
learning new systems and the growth towards electronic health records. Keeping records secure through HIPPA compliance will be supported through the new
systems configuration, hardware and software layers of security and training of employees in proper procedures to maintain security for those documents.
2. Technical Feasibility
Updating the help desk is technically feasible. The resources needed should be available since the upgrade of the hospital systems will be underway. It’s a high
priority for the hospital to have good support for its new systems so the technical staff to install the new help desk should made available to accomplish this task. If
more resources are needed to complete the project of upgrading the help desk and additional staff are needed to fill needed positions to support the new
systems now being installed, employees should be added since costs are not a top priority.
3. Economic Feasibility
The biggest priority for installing the new help desk system is that it supports the new hospital systems. Economics are deemed a low priority since the hospital
system is being upgraded. The cost of putting in a new help desk system is very small as compared to the necessity of the system and the cost of the total new
hospital system. It would be completely unfeasible to not upgrade the help desk and provide the support needed for the hospital transition.
4. Schedule Feasibility
The hospital systems upgrade will take well under a year. The help desk will be upgraded at the original site to begin the transition. Once implemented at the
current location, it will be tested and employees trained before moving the system into the new location.
13. Security Policy
1. Internet Access at Help Desk facilities
Internet access should be completely separate from the Help Desk system. Hospitals provide a guest connection and any internet access for doctors or
visitors should be provided by that hospital guest system. The help desk system should be totally separate from the access provided. Doctors or guests would
not be allowed on any part of the Help Desk system so that the system is less likely to be compromised. Whatever policies the hospital chooses for their guests
would be in place for that connection. A security program such as air-watch should be run to protect the security of the network. Anyone who connects
using this network would first have to sign off that the help desk or hospital will not be held responsible if their device is compromised or damaged by the use
of said network.
2. Data Base
The data base should be written in house as was the previous version of the data base. Then the old scheduling system that assigned help desk staff would
be easily incorporated into that system. Data base layout will be described in the diagrams provided. The database will be isolated on a separate PC from
the technicians PC’s and behind a firewall. All data will be encrypted. Information on the data base will available to management to run reports and help
desk personnel only as needed and completely unavailable to anyone else to comply with HIPPA requirements.
3. General System
We recommend using Microsoft Server 2012 as the operating system. It has incorporated into its operating system HIPPA compliant security. That includes
encryption on network connections and use of TCP/IP protocols. All PC’s in the Help Desk Area should have case locks and access to the Help Desk area
should be locked and monitored.
4. Employee Training
All hospital employees should be trained in proper procedures to keep data secure and should sign a statement that they agree to keep patient data
secure. A hardware firewall should also be placed between the Help Desk network and the other systems and any network access. All employees should
have only the least amount of permissions as needed to complete their work. There should be vacation lock out when employees are out. Passwords must be
changed every 90 days.
15. Implementation and Testing
► Build system
► Test side by side with old system in
current location
► Train Technicians
► Move to new location, retest
► Dismantle old system after new system
tests out in new location
17. Staffing Help Desk
► Recommend approx. 13 – 15 HD staff
post-expansion
► Floater to handle vacations, sick days
and projects
► Supervisor for each shift
► Call taker each shift
18. Questions??
At this time, we would like to answer any questions the panel has about our proposed
new system for your hospital.