1. Enabling EfficiencyInformation Management for XoCPresenterAndreas HaftmannDresden, Germany Net Economy 2009 Research and Development Consulting Group UmitYilmazGunes (PM) David Somheil (RS) Andreas Haftmann (RS) MikaelLaakso (RS) Marc Hempelmann (E)

2. Index Problem Description Possible Solutions The Basics Realizing the Solution via IT Practical Relevance 2

3. 1. Problem Description hardly any contact to logistic centers in Ghana and Brazil employees of R&D have own demands for cocoa contact to customers non-existent employees unwilling to exchange ideas and experience procedures and Best Practices are being kept secret 3

4. 2. Possible Solutions Knowledge integration among the different stakeholders building an educational center integration of internal and external stakeholders low initial cost, high travel costs Hiring local business professionals continuous exchange with headquarters long term relationships to farmers Knowledge and information integration using IT set up of a worldwide knowledge network enabling online collaboration and social identity 4

5. 3. The Basics Having people from headquarters living abroad at the logistic center for 3-5 years before returning back, is not an optimal situation from a long-term information integration perspective. XoC is not retaining its gained competence 5

6. 3. The Basics XoC’s R&D department would benefit from having a more permanent workforce to communicate and collaborate with. A common IT platform would also strenghten integration with all headquarter activities Boehe (2007): having tightly integrated subsidiaries with strong local outsourcing linkages (cocoa farmers) increase innovative potential strengthened R&D enables development of new chocolate products differentiate itself from other chocolate producers on the market 6

7. 3. The Basics Local workforce should be utilized for more than just growing the cocoa and other manual labour. XoC strengthens its already prevalent brand profiling, initiated by the success of XoC Verde, as a “fair-trade” company 7

8. 4. Realizing the Solution via IT set up of a secure and an efficient technical structure including a network to connect all departments worldwide Virtual Private Network development of a Business Process Model for the whole company should be done by external consultants analyzing the company’s situation defining structure of processes solution: map of all activities in the company common standard: event-driven process chain in the ARIS-framework 8

9. 4. Realizing the Solution via IT What features a software should provide knowledge should be shareable efficiently two-way exchange of information enabling of worldwide collaboration providing process management should run with low bandwidth Best Practice: Microsoft SharePoint and Duet realizing an efficient integration between MS Office, SharePoint, Active Directory and SAP Business-One Final step: implementation of hard- and software installation and customization education of employees Estimated cost for 500 licenses: $175,000 including $100,000 fixed costs not including hardware 9

10. 5. Practical Relevance Microsoft SharePoint worldwide 85 million end-user-licenses majority of companies seeking collaboration software uses SharePoint fully-developed integration with MS Office, Exchange, Active Directory Cost saving knowledge management software enables up to 30 % savings of a company’s total budget Duet will cut down costs for SAP consulting and SAP training Cost saving through interaction between Microsoft tools and SAP 10