A CRITICAL STUDY ON CONSUMER BEHAVIOUR AND CONSUMER LOYALTY POST JIO’s CARPET...Harshit nagar
The purpose of the study is to understand consumer behavior of telecom customers in India and to check the loyalty of the customers post Jio‘s entry into the market. The paper also focuses on various counter actions that are being taken by other telecom providers to sustain in the market. The segment of study is mainly the youth (aging from 18-30). The study is conducted primarily in Punjab and partly in Delhi and Indore. The study also analyses the customer satisfaction of different telecom providers in India. The study involves analyzing these factors from the respondents with the help of Random sampling technique. The paper also discusses the marketing concept of Carpet Bombing and how it is being used by Jio
“A STUDY ONFACTORS REQUIRED TO ENHANCE THE EFFICIENCY AND SATISFACTION OF REL...Janak Secktoo
This Summer Training project report is based on telecom sector as the telecom sector is
growing at a very good pace.
This project titled on “A study on Factors required to Enhance the Efficiency and
Satisfaction of Reliance JIO Retailers and Customers in the region Baddi (H.P)”is being
conducted to identify factors and provide revolutionary 4G LTE coverage and high speed Wi-
Fi services of Reliance JIO at all parts of Baddi city.
The aim of the study is to identify the factors which required enhancing the scope,
productivity, efficiency and satisfaction of distributors, retailers and customers to prefer the
reliance jio products and services in Baddi region. This study is carried out through a pilot
survey from 40 customers, 20 device retailers, and 40 connectivity retailers’ respondents. The
results of the survey are analyzed using pie chart, bar chart and statics. The study makes
efforts to ascertain the satisfaction level of retailers and customers of reliance jio. It helps to
enhance the scope of jio retailers by finding the new retailers in Baddi region it also called
expansion plan. It also help to increase the productivity of jio services and products by
increasing the satisfaction levels of jio distributors, retailers &customers and it also help to
enhance the efficiency of jio distributors, retailers, beat boy(market beat boy/FOS) by
preparing the daily beat plan and road map. Give information to the jio customers and
retailers about the jio plans and schemes. It helps to resolve the quick feedback problem of
retailers by making the whatsaap group. The findings revealed that the maximum distributors,
retailers &customers are satisfied but few are unsatisfied due to bad performance of beat boy,
delay in feedback, and take long time for resolve the problem and networking problem.
Mera Medicare (One of the fastest growing Healthcare start-up) is currently operational in Delhi-NCR and Bangalore and going live in 15 more cities in 2015 (Mumbai, Pune, Hyderabad, Jaipur, Chennai, Coimbatore, Mysore, Raipur, Indore, Ranchi, Bhopal, Nashik, Nagpur etc.)
A CRITICAL STUDY ON CONSUMER BEHAVIOUR AND CONSUMER LOYALTY POST JIO’s CARPET...Harshit nagar
The purpose of the study is to understand consumer behavior of telecom customers in India and to check the loyalty of the customers post Jio‘s entry into the market. The paper also focuses on various counter actions that are being taken by other telecom providers to sustain in the market. The segment of study is mainly the youth (aging from 18-30). The study is conducted primarily in Punjab and partly in Delhi and Indore. The study also analyses the customer satisfaction of different telecom providers in India. The study involves analyzing these factors from the respondents with the help of Random sampling technique. The paper also discusses the marketing concept of Carpet Bombing and how it is being used by Jio
“A STUDY ONFACTORS REQUIRED TO ENHANCE THE EFFICIENCY AND SATISFACTION OF REL...Janak Secktoo
This Summer Training project report is based on telecom sector as the telecom sector is
growing at a very good pace.
This project titled on “A study on Factors required to Enhance the Efficiency and
Satisfaction of Reliance JIO Retailers and Customers in the region Baddi (H.P)”is being
conducted to identify factors and provide revolutionary 4G LTE coverage and high speed Wi-
Fi services of Reliance JIO at all parts of Baddi city.
The aim of the study is to identify the factors which required enhancing the scope,
productivity, efficiency and satisfaction of distributors, retailers and customers to prefer the
reliance jio products and services in Baddi region. This study is carried out through a pilot
survey from 40 customers, 20 device retailers, and 40 connectivity retailers’ respondents. The
results of the survey are analyzed using pie chart, bar chart and statics. The study makes
efforts to ascertain the satisfaction level of retailers and customers of reliance jio. It helps to
enhance the scope of jio retailers by finding the new retailers in Baddi region it also called
expansion plan. It also help to increase the productivity of jio services and products by
increasing the satisfaction levels of jio distributors, retailers &customers and it also help to
enhance the efficiency of jio distributors, retailers, beat boy(market beat boy/FOS) by
preparing the daily beat plan and road map. Give information to the jio customers and
retailers about the jio plans and schemes. It helps to resolve the quick feedback problem of
retailers by making the whatsaap group. The findings revealed that the maximum distributors,
retailers &customers are satisfied but few are unsatisfied due to bad performance of beat boy,
delay in feedback, and take long time for resolve the problem and networking problem.
Mera Medicare (One of the fastest growing Healthcare start-up) is currently operational in Delhi-NCR and Bangalore and going live in 15 more cities in 2015 (Mumbai, Pune, Hyderabad, Jaipur, Chennai, Coimbatore, Mysore, Raipur, Indore, Ranchi, Bhopal, Nashik, Nagpur etc.)
Money Market and Capital Market participation for industrialization in Bangla...Ariful Saimon
Premier University[B.B.A]
Money and Capital Market
Presentation Subject
Money Market and Capital Market participation for industrialization in Bangladesh
Submitted to
Assistant Professor: Mrs.Tanbina Tabassum
Department of Finance
Faculty of Business Administration
Premier University, Chittagong.
Semester: 8th Section: “A” Batch :22nd
Department : Finance
Group Name: D
Beware, never use golden or yellow color in your slide cause it flashes in projector. By the way, it isn't the best work I have done but it is among my first slides so I just love it. Hope you too...
Airtel highest gainer, Tata Docomo biggest loser of MNPSimplify360
With 2.03 Million requests for mobile number porting in June alone, companies like Tata Docomo are getting the hardest hit of the newly introduced mobile number portability (MNP) as per the study by Simplify360.
Out of all the people expressing or who have switched to other networks, 26% of customers belong to Tata Docomo. However only 4% of people are willing to switch to Tata Docomo. As a result Tata Docomo has a net loss of 22% of those switching networks using MNP.
For the course Business research, we the student of Uttara University from BBA batch 34th conducted a survey on Robi Axiata LTD on customer satisfaction level.
India is the booming market for telecom sector. It is ranked second in telecom network provider all around the world. This industry has witnessed significant growth in subscriber base over the last decade, with better network coverage and competition induced decline in tariffs. This attracted various foreign companies to invest in this sector.
International Journal of Business and Management Invention (IJBMI) inventionjournals
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online
Study of e-commerce market for smartphones in IndiaPartha Bose
This is a subset of a market assessment done by IBM in early 2014. The assessment looked at the potential for e-commerce for the smartphone market in India. IBM colleagues, Sanjay Panikkar and Murali Tirupati, worked with me on this study.
1. Name Registration No.
Md. Jayed Husain 2012731011
Abida Sultana 2012731012
Soikot Sharma Jone 2012731028
Nabila Ahmed 2012731042
Neehal Hasnain 2012731060
A seminar report presentation
on
Factors affecting customers’ satisfaction
and loyalty of mobile phone operators of
Bangladesh: A study in Sylhet
2. Mobile Phone Operator
A mobile phone operator (MNO) is a telecommunication
service provider organization that provides wireless voice
and data communication for its subscribed mobile users.
They are also known as wireless service provider, cellular
company or mobile network carrier.
The Mobile Phone Operators in Bangladesh
Grameen Phone
Banglalink Limited
Airtel Bangladesh Limited
Teletalk Bangladesh Limited
Citycell Bangladesh
Robi Axiata Limited
3. Objectives of the study
To find out . . .
• Factors determining customer satisfaction
• Nature of different mobile phone operators
• Current situations of mobile phone operators
• Contrast between services.
4. Methodology of the study
Research Design
1. Exploratory
2. Descriptive
Types of data
1. Qualitative
2. Quantitative
Sources of data
1. Primary sources
2. Secondary
sources
5. Sampling techniques
Convenience sample.
Data collected from 100 subscribers of Sylhet region.
Questionnaire design
Likert Scale method was followed.
Three types of information was collected:
Identification Information ( Name, address etc.)
Classification Information ( Age, Gender, Profession etc)
Basic Information ( Main factors determining customer satisfact
6. 41%
20%
19%
15%
5% GP
Airtel
Robi
Banglalink
Others ( citycell
and teletalk)
Findings based on classification information
Customers’ percentages of using different
operators:
41% of the total users are using GP. Second majority
of people are using Airtel (20%).
7. Percentages of users of operators according to gender:
52%
21%
15%
8% 4%
Male 59%
21%
19%
9%
49%
2%
Female 41%
GP
Airtel
Robi
Banglalin
k
Others
Most of the male users are using GP and most of
female users are using Banglalink.
8. Percentage of customers of different operators according
to different age groups:
0%
10%
20%
30%
40%
50%
60%
20-30 year 30-40 year 40-50 year 50 year and
above
21%
45%
47%
52%
35%
13% 10%
5%
30%
15%
19%
11%10%
20%
14%
17%
4%
7%
10%
15%
GP
Airtel
Robi
Banglalink
Others
People aged 20-30 years are using mostly Airtel . People of 30-40
years, 40-50 years and 50 years and above are using GP the most.
9. Percentage of customers of different operators according
to profession:
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
18%
34%
27%
42%
37%
9%
5%
19%
23%
20%
15%
21%
17%
17%
33%
10%
5%
20% 20%
8%
GP
Airtel
Robi
Banglalink
Others
Large percentage of students is using Airtel. Housewives prefer
the Banglalink.
10. Findings based on basic information
35%
30%
12%
15%
8%
Customer's choosing factors
Network
Call rate
Internet facilities
Packages
Others
Majority of subscribers choose operators mainly for Network
facility and Call rate facility.
11. Customer’s opinion on network satisfaction:
0%
10%
20%
30%
40%
50%
60%
GP Airtel Robi Banglalink Others
5%
15%
10%
14%
0
12%
50%
22%
20%
40%
8%
5%
10%
6%
0
51%
20%
48%
54%
50%
24%
10% 10%
6%
1%
Strongly
disagree
Disagree
Neutral
Most of the Airtel users are dissatisfied about their network
facility.
12. Customer’s opinion on low call rate:
0%
10%
20%
30%
40%
50%
60%
70%
39%
10% 10%
6%
0
25%
20%
27%
15%
20%
13%
5%
10%
6%
20%
17%
55%
52%
60% 60%
10% 10%
9%
13%
0%
Strongly
disagree
Disagree
Neutral
Most of the GP users are dissatisfied about their operator’s call
rate.
13. Customers’ opinion on package attractiveness:
0%
10%
20%
30%
40%
50%
60%
5% 6%
11%
4%
15%
40%
18%
34%
9%
40%
13%
10%
16%
10%
28%
23%
45%
29%
57%
19%
21%
10%
20%
2%
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Banglalink and Airtel users find their operators packages more
attractive than GP, Robi and other operators.
14. Customer opinion on fast internet speed:
0%
10%
20%
30%
40%
50%
60%
70%
29%
10%
5% 7%
0
15%
35%
42%
6%
0
10%
25%
26%
13%
20%
41%
15%
21%
47%
60%
5%
15%
6%
27%
20%
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Most of the Airtel and Robi users are dissatisfied about their
operators’ internet speed.
15. Customers’ opinion on good FNF facility of their operator:
Airtel and Banglalink users think they receive good FNF facility
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Gp Airtel Robi Banglalink Others
2%
3%
28%
2%
11%
37%
8%
36%
9%
43%
11%
13%
19%
15%
26%
20%
46%
13%
43%
18%
30% 30%
4%
31%
2%
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
16. Recommendation
GP should focus on lower call rate to attract
students.
Airtel should enhance their network facility and
all the operators can give importance on their
network coverage.
All the operators can focus on internet speed.
49% of female users prefer Banglalink. Other
operators can launch attracting features to attract
female.
Consistency should be maintained in between
operators’ service and subscribers demand.
17. To begin with customer satisfaction is such a term that
customers avail from a product or service and if it is
positive then it adds value to a company or a brand. No
doubt, to achieve strong position mobile phone operators of
our country should provide their service in such way which
meets customers’ needs and satisfy them.
CONCLUSION