This document analyzes customer satisfaction with Reliance Jio's mobile network in India. It discusses Jio's launch of multimedia apps in 2016 and provides an abstract on a study that analyzed customer satisfaction with Jio's network using a survey of 50 respondents. The introduction provides background on Jio, including that it is India's only 100% VoLTE operator and covers all 22 telecom circles. It also discusses Jio's investments and plans. The objectives of the study are listed as understanding customer awareness and preferences regarding Jio versus other networks and analyzing customer satisfaction with Jio.
The launch of Jio is likely to transform the Indian telecom sector but at the same time put pressure on multiple fronts on the current telecom operator such as Bharti Airtel, Idea & Vodafone. The entrance of the jio has brought a stormy revolution in the Telecom market and Jio has emerged into a brand new world of innovations and up gradation. This article discusses the features of the jio and the edge it would have over its rivals once operational. The objective of this research paper is to find whether the company will become a Star or will remain a question mark.
The launch of Jio is likely to transform the Indian telecom sector but at the same time put pressure on multiple fronts on the current telecom operator such as Bharti Airtel, Idea & Vodafone. The entrance of the jio has brought a stormy revolution in the Telecom market and Jio has emerged into a brand new world of innovations and up gradation. This article discusses the features of the jio and the edge it would have over its rivals once operational. The objective of this research paper is to find whether the company will become a Star or will remain a question mark.
This project was conducted within six months of the launch of R-JIO to know the satisfaction level of customers towards R-JIO. It also includes a study of the response of major market players towards R-JIO.
Seminar presentation on Indian telecom Industry. Covers all the latest data in FY16 and all important issues and theories in brief. Further details in depth have to get derived from several sources.
2016
Rashmi Ranjan Moharana
M. Sc. (Agri.)
University of Agricultural Sciences, Bengaluru.
The Effect on the Telecom Industry and Consumers after the Introduction of Re...Dr. Amarjeet Singh
In the world of intense competition amongst all the
industries, the telecom industry also does not fail to stay
behind. With the belief that the customer is the king, each and
every company in India is willing to go to depths and cross
lines every day so that they can be that one brand that
customers look for. While choosing a Network, one looks for
various factors such as Network coverage, the call rates, the
internet plan offered and not to forget but the value-added
services as well. Satisfying the consumers in each of this aspect
is not an easy task. Based on the literature review and after
considering the questions we want to answer; the research
problem of the research paper is “The Effect on The
Consumers and Telecom Industry after the Introduction of
Reliance Jio.” The problem mainly focuses on how the telecom
industry was before and after Jio, what people believe and
perceive about Reliance Jio and what challenges the
competitors faced with the introduction of Jio. Based on the
research problem, these are some of the objectives of our
study,
1. To study the impact of Reliance Jio on the telecom
industry, the change in composition of industry,
change in market share and the reforms that were
undertaken
2. To identify the effect of Jio on common people and
consumer behavior
3. To identify the business strategy followed by Jio and
its Competitors
The methodology used in the research paper was s Single
Cross-Sectional Descriptive Design. With the objective and
design, the tool used for analysis were Mean, Standard
Deviation to compare and analyze the data, also test like the Ztest and Chi-Square Test were done to test the hypothesis.
Finally, the findings of the research paper concluded
that Jio disrupted the market to such a level forcing
competitors to exit or merge, amongst the consumers, the
respondents were eager to test the new competitor in the
market and thus the research witnessed a significant shift in
the network from other networks to Jio.
Through our research we recommend that
Consumers should try to shift to Jio, with their very low
monthly plans and Huge value-added services offered, which
the competitors are still not able to achieve, adds to the success
of Jio in India.
This project was conducted within six months of the launch of R-JIO to know the satisfaction level of customers towards R-JIO. It also includes a study of the response of major market players towards R-JIO.
Seminar presentation on Indian telecom Industry. Covers all the latest data in FY16 and all important issues and theories in brief. Further details in depth have to get derived from several sources.
2016
Rashmi Ranjan Moharana
M. Sc. (Agri.)
University of Agricultural Sciences, Bengaluru.
The Effect on the Telecom Industry and Consumers after the Introduction of Re...Dr. Amarjeet Singh
In the world of intense competition amongst all the
industries, the telecom industry also does not fail to stay
behind. With the belief that the customer is the king, each and
every company in India is willing to go to depths and cross
lines every day so that they can be that one brand that
customers look for. While choosing a Network, one looks for
various factors such as Network coverage, the call rates, the
internet plan offered and not to forget but the value-added
services as well. Satisfying the consumers in each of this aspect
is not an easy task. Based on the literature review and after
considering the questions we want to answer; the research
problem of the research paper is “The Effect on The
Consumers and Telecom Industry after the Introduction of
Reliance Jio.” The problem mainly focuses on how the telecom
industry was before and after Jio, what people believe and
perceive about Reliance Jio and what challenges the
competitors faced with the introduction of Jio. Based on the
research problem, these are some of the objectives of our
study,
1. To study the impact of Reliance Jio on the telecom
industry, the change in composition of industry,
change in market share and the reforms that were
undertaken
2. To identify the effect of Jio on common people and
consumer behavior
3. To identify the business strategy followed by Jio and
its Competitors
The methodology used in the research paper was s Single
Cross-Sectional Descriptive Design. With the objective and
design, the tool used for analysis were Mean, Standard
Deviation to compare and analyze the data, also test like the Ztest and Chi-Square Test were done to test the hypothesis.
Finally, the findings of the research paper concluded
that Jio disrupted the market to such a level forcing
competitors to exit or merge, amongst the consumers, the
respondents were eager to test the new competitor in the
market and thus the research witnessed a significant shift in
the network from other networks to Jio.
Through our research we recommend that
Consumers should try to shift to Jio, with their very low
monthly plans and Huge value-added services offered, which
the competitors are still not able to achieve, adds to the success
of Jio in India.
This is a brief report of Summer Internship project titled “Reliance Jio Infocomm Ltd.,” a subsidiary of Reliance Industries Limited. Jio will bring transformational changes in the Indian digital services space to enable the vision of Digital India for 1.2 billion Indians and propel India into global leadership in the digital economy. It has created an ecosystem comprising of network, devices, applications and content, service experience and affordable tariffs for everyone to live the Jio Digital Life
Reliance JIO, Presentation on market analysis and how Reliance JIO is aiming to digitalise India. Aiming to provide opportunities to develop skills and get knowledge.
Advertisement Acceptance of Idea, Airtel and Vodafone Telecom services in Gha...Dr Vishal Srivastava
The advertisements are meant for spreading information about the product and motivating the customer to buy them. Every moment, telecom industry is updating itself. Advancement in information technology & its applications are positively affecting the life of telecom users. This paper is an effort to understood, the perception of different demographical segments, of Ghaziabad city, towards the promotional efforts of leading three telecom companies - Airtel, Idea & Vodafone. The study dentified that different segment have different views about their promotion programs, therefore, the companies need to promote its telecom services, as per the characteristics of target market. The research paper proves that un-segmented marketing effort can’t produce the desire outcomes.
Our MILE student Mr.Ravikiran Reddy (Batch 2012-14) has been an integral part of this Project Report
The Report says...
We have seen the rapid adoption of mobile technology in India over the last 15
years or so. In the second wave, starting from 2010, we are witnessing the next
generation of disruption driven largely by the mobile platform. For example, in
August 2012, more people in India accessed internet through mobile than
through landline connections. While this is not entirely unexpected, the rate of
change is truly phenomenal and throws some very interesting opportunities for
brands and organizations in India.
It was in this context that we thought of a research project to understand and
analyze the changing demographics, needs and expectations of a mobile user
in India. What you see in the following pages are some patterns and insights
that you may "nd useful in your understanding of the Indian mobile user.
We at Octane hope you "nd this report useful in your connecting with mobile
user community in India and building new services, programs and engagement through a deeper understanding of these trends.
The Report is all about “STUDY OF MARKET POTENTIAL FOR 4G
BUSINESS IN PUNE” and also to know about the customer
perceptions and attitudes towards their current service provider.
Satisfaction level of the customers was also judged. The customer
expectations were analyzed thoroughly. Major factors considered in
research are: what are the needs of the companies based on the data
services usage, major player in internet services, and support to
customers.
The research was conducted on companies mainly from Industries like
IT, Education, Manufacturing and others which are located in Pune
city.
It is clear from the survey done that Reliance & Tata are Leading
Internet service Provider; they are providing products like Data Card,
Broadband etc to the corporate end users. Most of the companies are
getting internet speed form 1MBPS-4MBPS. Most of the companies
are having good perception about 4 G and are willing to switch to it
from their current service provider. Speed of 4G is around than 30 to
35 MBPS, is going too boom the Market. Because majority of the
companies are facing Speed problem with their current ISP.
Jio as a game changer in Indian Telecom Service Industry_Manosij RahaManosij Raha
Jio Infocomm Limited as a game changer in Indian Telecom Service Industry-
Topics-
Introduction
Services and products
Brand Strategies
Potter’s Five Forces Model
STP
Competitor Analysis
Marketing Mix (4 P’s)
Gaps Model
Flower of Services
SWOT Analysis
Similar to Customer satisfaction towards reliance jio network (20)
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
2. Sean Rodrigues (2015), concludes his study as the
customers do not prefer reliance network therefore it will be
a hard task to get a good customer base for the 4G network.
So, it is very crucial to improve the image of the 2G and 3G
services available. And also mentioned in the study that
deployment of 4G network in India is certainly not going to
be easy as the telecom operators face the challenge to
launch a new network along with improving the existing 2G
and 3G networks in the country. Since Airtel will be the
first to launch 4G services in India whereas Reliance Jio
plans to enter the market after a month, Airtel will already
acquire a good customer base. “Since Reliance Jio in a pre-
launch phase it is very early to specify the drawbacks”.
TABLE 1 SOCIO-ECONOMIC PROFILE OF RESPONDENTS
S.No. Particulars No.Of Respondents Percentage(%)
Age wise classification
1 Below 25 33 66.0
2 26-35 7 14.0
3 36-45 8 16.0
4 46 Above 2 4.0
Total 50 100.0
Gender wise classification
1 Male 25 50.0
2 Female 25 50.0
Total 50 100.0
Educational qualification of Respondents
1 Illiterate 9 18.0
2 Primary education 1 2.0
3 Secondary education 2 4.0
4
Higher Secondary
education
5 10.0
5 Undergraduate 14 28.0
6 Postgraduate 19 38.0
Total 50 100.0
Occupation
1 Business 9 18.0
2 Profession 3 6.0
3 Government employee 6 12.0
4 Private employee 9 18.0
5 Hired servant 5 10.0
6 Housewife 4 8.0
7 Unemployed 14 28.0
Total 50 100.0
Monthly income
1 Below 10000 11 22.0
2 10001-20000 28 56.0
3 20001-30000 4 8.0
4 Above 30000 7 14.0
50 100.0
Abhishek Kumar singh and Malhar pangrikar(2013), they
conclude their study that 4G revolution is started in Pune by
Airtel. Drastic changes and improvements from 3G
technology need to be a priority. But ifdone intelligently
and thoroughly, 4G holds enormous potential for Pune and
can really create a boom in the IT industry, key to the Indian
22AJMS Vol.6 No.1 January-June 2017
R. Sorna priya and M. Sathiya
3. economy. Hence the evolution from 3G to 4G will be
stimulated by services offering enhanced quality, requires
increased band with, needs elevated sophistication of large-
scale information provisions and must have improved
customization capabilities to support user demands.
IV. OBJECTIVES OF THE STUDY
1.To know the awareness of customers about Jio network
2.To study the preference of customers towards other
networks with jio
3.To analyze the customer’s satisfaction towards Jio
network
4.To give findings and suggestions.
V. HYPOTHESIS
1. There is no relationship between age of the
respondents and satisfaction level of the respondents.
2. There is no relationship between monthly income of
the respondents and their monthly expenditure on
mobile phone with the usage of other networks.
3. There is no relationship between gender of the
respondents and satisfaction level of the respondents.
Table 1 shows that out of 50 respondents, 33 respondents
are below 25 years of age,25 respondents are male and 25
respondents are female, 19 respondents have studied up to
post graduate, 14 respondents are unemployed and 28
respondents are having the income between 10001-20000
TABLE 2 DETAILS OF RESPONDENTS WITH THE USAGE OF OTHER OPERATOR SERVICES ALONG WITH JIO
Airtel
Sl.No. Particulars No of Respondents Percentage(%)
1 Yes 28 56.0
2 No 22 54.0
Total 100 100.0
Vodafone
1 Yes 14 28.0
2 No 36 72.0
Total 50 100.0
Idea
1 Yes 10 20.0
2 No 40 80.0
Total 50 100.0
Table2 represents that while taking Airtel into account, out of 50 respondents, 28 respondents are using this service, while
considering Vodafone into account, out of 50 respondents 14 respondents are using this service and while taking Idea into
consideration, out of 50 respondents 10 respondents are only using this service along with availing Jio services.
TABLE 3 DETAILS OF RESPONDENTS WITH THE USAGE OF JIO SERVICES
Monthly Expenditure
1 100-200 28 56.0
2 201-300 9 18.0
3 301-400 11 22.0
4 Above 400 2 4.0
Total 50 100.0
Sources of Jio
1 News paper 4 8.0
2 Advertisements 22 44.0
3 Mouth publicity 23 46.0
4 Hoarding 1 2
Total 50 100.0
23 AJMS Vol.6 No.1 January-June 2017
Customer Satisfaction towards Reliance Jio Network
4. Usage period of Jio
1 Less than 1 month 6 12.0
2 2-3 months 28 56.0
3 4-5 months 16 32.0
Total 50 100.0
Feature of Jio
1 Connectivity 17 34.0
2 Advertisement 11 24.0
3 Applications 11 22.0
4 Goodwill 10 20.0
Total 50 100.0
Service like
1 Data service 19 38.0
2 Network coverage 2 4.0
3 Cost free services 28 56.0
4 Value Added services 1 2.0
Total 50 100.0
Table3 depicts the usage details of jio services by the
respondents, out of 50 respondents, 28 respondents are
making expenditure on mobile phone of Rs. 100-Rs.200 per
month,23 respondents are aware of jio network through
mouth publicity, 28 respondents are using jio network for 2-
3 months, 17 respondents are convinced by the feature of
connectivity of Jio and 28 respondents are liking the cost
free services of Jio.
TABLE 4 DETAILS OF CUSTOMER SATISFACTION
Satisfaction
1 Highly satisfied 15 30.0
2 Satisfied 26 52.0
3 No opinion 3 6.0
4 Dis agree 4 8.0
5 Highly dissatisfied 2 4.0
Total 50 100.0
Improvement
1
Improvement in network
coverage
32 64.0
2 Remove calling congestion 17 34.0
3 Upgrade android version 1 2.0
Total 50 100.0
Table 4 exposes that out of 50 respondents, 26 respondents
are satisfied with Jio services and32 respondents are
suggesting to improve the network coverage.
Table5 portrays that out of 50 respondents, 15 respondents
are saying network coverage is fairly good, 19 respondents
are saying data service is very good, 22 respondents are
saying calling service is fairly good, 20 respondents are
saying value added service takes place at average level , 24
respondents are saying customer care service also occupies
place at average level, 17 respondents are saying that new
schemes and offer is very good.
24AJMS Vol.6 No.1 January-June 2017
R. Sorna priya and M. Sathiya
5. TABLE 5 INDICATION OF CUSTOMER SATISFACTION
Sl.No Services Excellent Very good Fairly good Average Poor Total
No % No % No % No % No %
1 Network
coverage
4 8.0 13 26.0 15 30.0 15 30.0 3 6.0 50
2 Data service 10 20.0 19 38.0 13 26.0 7 14.0 1 2.0 50
3 Calling service 1 2.0 16 32.0 22 44.0 7 14.0 4 8.0 50
4 Value Added
Service
2 4.0 9 18.0 17 34.0 20 40.0 2 4.0 50
5 Customer care 1 2.0 4 8.0 11 22.0 24 48.0 10 20.0 50
6 New Schemes
and offer
5 10.0 17 34.0 16 32.0 9 18.0 3 6.0 50
VI. SATISFACTION LEVEL
Five levels of satisfaction(Highly satisfied, Satisfied, No
opinion, Dissatisfied and Highly dissatisfied) are converted
into three levels of satisfaction(High(Highly Satisfied,
Satisfied),Low(Highly Dissatisfied and Dissatisfied) and
Medium(No opinion).
Mean +Standard Deviation=High
Mean-Standard Deviation=Low
(Mean+ Standard Deviation) –(Mean-Standard
Deviation)=Medium
3.96+1.02=4.98 --------------------------------- High
3.96-1.02=2.94--------------------------------- -Low
(3.96-1.02) to (3.96+1.02)--------------------Medium
SL.No Particulars No. of Respondents Percentage
1 High 41 82.00
2 Low 6 12.00
3 Medium 3 6.00
Total 50 100.00
It is inferred that 41 respondents(82.00%) are having high
satisfaction, 6 respondents(12.00%) are having low
satisfaction and the remaining 3 respondents(6.00%) are
having medium satisfaction.
In order to test the relationship between age of the
respondents and their level of satisfaction, the researcher
has applied the chi-square test with the help of SPSS. The
researcher has framed the hypothesis that there is “ no
relationship between age of the respondents and their level
of satisfaction” .The result is presented in the following
table.
Table 6 infers that the calculated value is less than the
table value(.000<0.05). The hypothesis is rejected. Hence
there is relationship between age of the respondents and
their level of satisfaction.
In order to test the relationship between Monthly income of
the respondents and their Monthly expenditure on mobile
phone, the researcher has applied the chi-square test with
the help of SPSS. The researcher has framed the hypothesis
that there is “ no relationship between Monthly income of
the respondents and their Monthly expenditure on mobile
phone with the usage of other operator services” .The result
is presented in the following table.
TABLE 6 CHI SQUARE TESTS FOR AGE OF THE RESPONDENTS AND THEIR LEVEL OF SATISFACTION
Observed N Expected N Residual
Age
Below 25 33 12.5 20.5
26-35 7 12.5 -5.5
36-45 8 12.5 -4.5
46 Above 2 12.5 -10.5
Total 50
Satisfaction
High 41 16.7 24.3
Low 6 16.7 -10.7
Medium 3 16.7 -13.7
25 AJMS Vol.6 No.1 January-June 2017
Customer Satisfaction towards Reliance Jio Network
6. Test statistics
Age Satisfaction
Chi square 46.480α
53.560β
Df 3 2
Asymp.sig .000 .000
TABLE 7 CHI SQUARE TEST FOR MONTHLY INCOME OF THE RESPONDENTS AND
THEIR MONTHLY EXPENDITURE ON MOBILE PHONE WITH THE USAGE OF OTHER OPERATOR SERVICES
Monthly Income
Observed N Expected N Residual
Below 10000 11 12.5 -1.5
10001-20000 28 12.5 15.5
20001-30000 4 12.5 -8.5
Above 30000 7 12.5 -5.5
Total 50
Monthly Expenses
Observed N Expected N Residual
100-200 28 12.5 15.5
201-300 9 12.5 -3.5
301-400 11 12.5 -1.5
Above 400 2 12.5 -10.5
Total 50
Test statistics
Monthly Income Monthly Expenditure
Chi-square 27.600α
29.200β
Df 3 3
Asymp.Sig .000 .000
It shows that the calculated value is less than the table
value(.000<0.05). The hypothesis is rejected. Hence there is
relationship between monthly income of the respondents
and their monthly expenditure on mobile phone.
The researcher has applied the anova test with the help of
SPSS. The researcher has framed the hypothesis that there is
“ no relationship between gender of the respondents and
their level of satisfaction” .the result is presented in the
following table.
TABLE- 8 IN ORDER TO TEST THE RELATIONSHIP BETWEEN GENDER OF THE RESPONDENTS
AND THEIR LEVEL OF SATISFACTION,
Gender N Mean Std. Deviation Std. Error
95% Confidence Interval for Mean
Minimum MaximumLower Bound Upper Bound
Male
25 3.8800 .97125 .19425 3.4791 4.2809 1.00 5.00
Female 25 4.0400 1.09848 .21970 3.5866 4.4934 1.00 5.00
Total
50 3.9600 1.02936 .14557 3.6675 4.2525 1.00 5.00
26AJMS Vol.6 No.1 January-June 2017
R. Sorna priya and M. Sathiya
7. ANOVA
Sum of Squares df Mean Square F Sig.
Between Groups (Combined) .320 1 .320 .298 .588
Linear Term Contrast .320 1 .320 .298 .588
Within Groups 51.600 48 1.075
Total 51.920 49
It depicts that the calculated value is greater than the table
value(.588>0.05). The hypothesis is accepted. Hence there
is no relationship between gender of the respondents and
their level of satisfaction.
VII. FINDINGS
1. It is understand from the survey that 25% respondents
are male and 25% respondents are female.
2. It is found that majority of the respondents (66.00%)
are in the age group of 25 years of age.
3. It is exhibited that most of the respondents (38.00%)
are post graduate.
4. It is lucid that majority of the respondents (56.00%)
are having Rs.10001-Rs.20000 as their monthly
income.
5. It is revealed that majority of the respondents
(56.00%) are using the operator service of Airtel along
with Jio services.
6. It is lucid that majority f the respondents (56.00%) are
spending the amount of Rs.100 –Rs.200 on their
mobile phone per month.
7. It is disclosed that most of the respondents (46.00%)
are aware of Jio through mouth publicity.
8. It is clearly mentioned that majority of the respondents
(56%) are using Jio for 2-3 months.
9. It is shown that most of the respondents (34%) are
liking the feature oc connectivity of Jio.
10. It is expressed that majority of the respondents (56%)
are liking the services of cost free services of Jio.
11. It is perceives that majority of the respondents (52%)
are satisfied with Jio services.
12. It is clearly understand that majority of the
respondents (64%) are suggesting to improve the
network coverage of Jio.
VIII. SUGGESTIONS OF THE STUDY
Most of the respondents are suggesting to improve the
network coverage of Jio services and to remove the calling
congestion. It assists Reliance Jio to capture the greatest
market share in the current trend. And it can be survived in
the market with its competitors for a long period and also
create a good image in the minds of customers. If the
company charges for its service in the future, the researcher
suggested it to charge minimum rate on data and calling
services than their rival competitors. Improvement in the
customer care services will enrich their CRM practices and
to retain existing customers and to create new customers.
Through the word of mouth, the customers are aware of Jio
and strive for accessing its services. That is why, it is
recommended to increase the quality of their services. To
remove the network problem and calling congestion, the
present study suggests to install the towers in the place of
unavailability of network and the remote areas.
IX. CONCLUSION
The study is involved in measuring the level of satisfaction
and preference of Jio customer and the researcher
recommends Reliance Jio Company to improve their
network coverage and to wipe out the calling congestion.
And it is assured that the company can achieve the 100
percentage satisfaction of their customer. And also the
customer might not be switch over to other networks. It will
create goodwill for the company and enrich its worthiness.
REFERENCES
[1] Aman Banchhor, Akash dash and Vijay Amkare(2015)
[www.slidehshare.net/vijayamkare/reliance-jio-66729627?next-
slideshow=/]
[2] Rajan Drmlani(2015-2017), “Customer satisfaction towards reliance
jio project”.
[3] Sean Rodrigues(2015), “A study to understand the market potential of
Relince jio 4G services in Dahisar East Area of Mumbai”.
[4] Abhisehk kumar Singh and Malhar Pangrikar(2013), “A study report to
find out market potential for 4G businesses in Pune”
Httep://www.ripublication.com/gimbs.html.
27 AJMS Vol.6 No.1 January-June 2017
Customer Satisfaction towards Reliance Jio Network