This document provides an overview of Reliance Jio Infocomm Limited (RJIL), a subsidiary of Reliance Industries focused on providing 4G wireless services across India. Some key points:
- RJIL was formerly known as Infotel Broadband Services Limited and aims to provide high-speed internet connectivity and digital services nationwide.
- It holds spectrum to provide 4G services using LTE technology across 22 telecom circles in India.
- RJIL began beta testing its services in late 2015 and plans to provide services including 4G, mobile apps, and TV content over its fiber network.
- It faces challenges in gaining market share from major competitors and recovering its $
customer satisfaction on Reliance jio, company profile, need & scope, objecti...DevadattaSai Cheedella
The document discusses a study on customer satisfaction with Reliance Jio mobile network in India. It outlines the objectives of studying customer satisfaction levels in areas like network connectivity, internet quality, monthly expenses, and preferred services. A survey was conducted of 101 Jio customers through Google forms to collect primary data on these metrics. The analysis found that over half of respondents use Jio, spend over Rs. 500 monthly on recharges, and have been using Jio for over a year. It also provides suggestions such as expanding rural network coverage and improving call quality and customer service.
Here we have prepared a short survey for Reliance JIO for consumers in order to understand various aspects of the telecom companies and its usage amongst customers
This document provides a literature review on studies related to 4G networks and services like Jio. It summarizes research on market potential for 4G in Pune that found customers were dissatisfied with current speeds and willing to switch to 4G. Another study compared technologies like WiFi, 3G and 4G on factors like cost, bandwidth and security. A third study discussed how LTE was developed to address growing mobile broadband demand and transform the mobile industry with ultra-fast speeds and low latency.
This document provides an overview of Bharti Airtel Ltd and the telecommunications industry. It discusses how Airtel is India's largest telecom company and one of the world's top five, offering mobile, wireless, broadband and other services. It then provides context on the growth of the global telecom industry, innovations in technology, and industry trends like consolidation. Finally, it outlines the growth of the Indian telecom market to over 200 million phone lines, making it one of the fastest growing in the world due to reforms and an independent regulatory body.
This document appears to be a minor project report submitted by a student to fulfill requirements for a Bachelor of Business Administration degree. It provides an executive summary of the report which evaluates the character ethics of Bharti Airtel, India's largest mobile operator. The report includes sections on the company profile, literature review on ethics and Airtel's strategies, a case study, SWOT analysis, and research methodology.
The document provides an overview of a market analysis project conducted on Airtel in India. It examines Airtel's revenue streams like Airtel Money and 3G projects. The project was undertaken to analyze Airtel's market share in assigned areas of Pune city and steps taken to promote products to retailers and increase sales/awareness. The report includes an acknowledgements section, executive summary, literature review, objectives, methodology, data analysis and findings, conclusions, limitations and recommendations.
mba project in jio comunication in pratap collegeSatyendra SinghS
The document discusses the Indian telecom industry which has experienced rapid growth in recent years with the addition of over 200 million subscribers annually and a total of over 1 billion subscribers as of 2016. It outlines the major players in the industry such as Airtel, Reliance, and Idea Cellular who provide GSM and CDMA networks, and licensing frameworks used by the government to regulate the industry. The declining costs of mobile phones is a key driver of growth in India's telecom subscriber base.
The launch of Jio is likely to transform the Indian telecom sector but at the same time put pressure on multiple fronts on the current telecom operator such as Bharti Airtel, Idea & Vodafone. The entrance of the jio has brought a stormy revolution in the Telecom market and Jio has emerged into a brand new world of innovations and up gradation. This article discusses the features of the jio and the edge it would have over its rivals once operational. The objective of this research paper is to find whether the company will become a Star or will remain a question mark.
customer satisfaction on Reliance jio, company profile, need & scope, objecti...DevadattaSai Cheedella
The document discusses a study on customer satisfaction with Reliance Jio mobile network in India. It outlines the objectives of studying customer satisfaction levels in areas like network connectivity, internet quality, monthly expenses, and preferred services. A survey was conducted of 101 Jio customers through Google forms to collect primary data on these metrics. The analysis found that over half of respondents use Jio, spend over Rs. 500 monthly on recharges, and have been using Jio for over a year. It also provides suggestions such as expanding rural network coverage and improving call quality and customer service.
Here we have prepared a short survey for Reliance JIO for consumers in order to understand various aspects of the telecom companies and its usage amongst customers
This document provides a literature review on studies related to 4G networks and services like Jio. It summarizes research on market potential for 4G in Pune that found customers were dissatisfied with current speeds and willing to switch to 4G. Another study compared technologies like WiFi, 3G and 4G on factors like cost, bandwidth and security. A third study discussed how LTE was developed to address growing mobile broadband demand and transform the mobile industry with ultra-fast speeds and low latency.
This document provides an overview of Bharti Airtel Ltd and the telecommunications industry. It discusses how Airtel is India's largest telecom company and one of the world's top five, offering mobile, wireless, broadband and other services. It then provides context on the growth of the global telecom industry, innovations in technology, and industry trends like consolidation. Finally, it outlines the growth of the Indian telecom market to over 200 million phone lines, making it one of the fastest growing in the world due to reforms and an independent regulatory body.
This document appears to be a minor project report submitted by a student to fulfill requirements for a Bachelor of Business Administration degree. It provides an executive summary of the report which evaluates the character ethics of Bharti Airtel, India's largest mobile operator. The report includes sections on the company profile, literature review on ethics and Airtel's strategies, a case study, SWOT analysis, and research methodology.
The document provides an overview of a market analysis project conducted on Airtel in India. It examines Airtel's revenue streams like Airtel Money and 3G projects. The project was undertaken to analyze Airtel's market share in assigned areas of Pune city and steps taken to promote products to retailers and increase sales/awareness. The report includes an acknowledgements section, executive summary, literature review, objectives, methodology, data analysis and findings, conclusions, limitations and recommendations.
mba project in jio comunication in pratap collegeSatyendra SinghS
The document discusses the Indian telecom industry which has experienced rapid growth in recent years with the addition of over 200 million subscribers annually and a total of over 1 billion subscribers as of 2016. It outlines the major players in the industry such as Airtel, Reliance, and Idea Cellular who provide GSM and CDMA networks, and licensing frameworks used by the government to regulate the industry. The declining costs of mobile phones is a key driver of growth in India's telecom subscriber base.
The launch of Jio is likely to transform the Indian telecom sector but at the same time put pressure on multiple fronts on the current telecom operator such as Bharti Airtel, Idea & Vodafone. The entrance of the jio has brought a stormy revolution in the Telecom market and Jio has emerged into a brand new world of innovations and up gradation. This article discusses the features of the jio and the edge it would have over its rivals once operational. The objective of this research paper is to find whether the company will become a Star or will remain a question mark.
This document provides an introduction and project report on the marketing strategy of Reliance Jio. It includes sections on the declaration, acknowledgements, preface, executive summary, table of contents, and an introduction to marketing strategy and how strategies are developed. The introduction discusses categorizing marketing strategies based on market dominance and outlines early concepts in marketing strategy such as Borden's marketing mix and Smith's differentiation and segmentation strategies.
This document contains two questionnaires about Jio mobile network and Colgate toothpaste. The Jio questionnaire contains 10 multiple choice questions regarding the respondent's awareness and usage of Jio network, their spending on current network plans, problems with current network, rating of Jio network performance, and which Jio plan they use. The Colgate toothpaste questionnaire contains 10 similar multiple choice questions regarding the respondent's current and previous usage of Colgate toothpaste, purchase frequency, future purchase plans, triggers for purchase, and brushing habits. The questionnaires gather demographic details of respondents like name, occupation, income, education level and place of living.
This document provides an overview of Reliance Jio, including its organizational profile and products. Reliance Jio is a subsidiary of Reliance Industries focused on providing 4G mobile and broadband services in India. It holds pan-India licenses and spectrum and aims to provide high-speed internet connectivity and digital services. Reliance Jio offers various apps and services and is building out a next-generation network to handle increasing demand for data and voice.
Marketing Activities & Customer Response for HyperCity, Pune.
To find out Customer Buying Behavior.
To find out Customer Satisfaction with HyperCity.
To find out product availability in store by customers response.
To find out shopping experience in store.
The document is a major project report submitted by a student named Narender Singh Bhandari to fulfill requirements for a BBA program. The report examines customer satisfaction towards Airtel. It includes an executive summary that outlines Airtel's business operations and growth factors in India. It also provides details about Airtel's network infrastructure, services, and SWOT analysis. The report aims to understand customer psychology and buying behavior to help Airtel develop marketing strategies.
This document provides an overview of a student project on customer satisfaction of Airtel mobile services in India. It includes an acknowledgment section thanking the student's guide. The document then outlines the contents which will cover an introduction to customer satisfaction, Airtel's company profile, products and services, SWOT analysis, distribution and sales, targeting, data analysis, findings and conclusions. It describes the research methodology as using a survey method with a sample size of 100 customers and data collection through questionnaires. The need for the study is to understand customer service importance and marketing/management skills for organizational growth by assessing Airtel customer satisfaction levels.
This document is a study on customer satisfaction towards products and services of Axis Bank in Chennai, India. It was submitted by Vijendra Kumar in partial fulfillment of the requirements for a Master's degree in Business Administration at Sathyabama University under the guidance of Krishna Priya. The study examines customer satisfaction with Axis Bank's products and services and provides a comparison with other banks. It includes chapters on the company profile, literature review, research methodology, data analysis, findings, suggestions, and conclusions.
The Indian telecommunications network is the second largest in the world with over 904 million connections. It has low call rates and a large internet user base of over 137 million users. Major sectors include telephone, internet, and television. Bharti Airtel is India's largest mobile operator and second largest fixed line provider, operating in 20 countries across Asia and Africa. It has over 287 million subscribers and a 13% increase in connections, making it one of the top 5 mobile operators worldwide. Airtel has received numerous awards for quality of service, innovation, and brand recognition.
This document provides a profile of Bharti Airtel Limited, one of the largest telecommunications companies in the world. It operates mobile and fixed line services across 19 countries in Asia and Africa. In India, Airtel is the largest mobile service provider with over 164 million subscribers. The company provides 2G and 3G mobile services as well as fixed line, broadband, and DTH television services. Airtel's strategy focuses on maximizing revenue and market share by offering multiple telecommunication services and satisfying customers.
Marketing Strategies of Airtel - Project ReportSumit Goyal
LINKEDIN: https://www.linkedin.com/in/sumit-goyal11/
The objective behind this research project is to study the Different Marketing strategies which are used by Bharti Airtel to Survive in the highly competitive Telecommunications market and different products and services which are offered by Bharti Airtel.
This project is aimed at understanding the “Marketing strategies of Airtel” and its impact on the perception of Airtel Customers.
I hope that the research Project made by me will be of great help to get comprehensive knowledge about Airtel.
The document discusses a project report submitted by Harleen Kaur on customer service at Big Bazaar, a hypermarket chain in India. It includes an introduction outlining the purpose and scope of the project report, as well as sections on the company profile of Big Bazaar, its marketing mix, customer services provided, SWOT analysis, research methodology, data analysis, findings, conclusions, and recommendations. The project was conducted under the guidance of Prof. Dr. Seema Girdhar at Guru Nanak Institute of Management.
This document is a project report submitted by Janvhi Sahni to fulfill the requirements for a BBA degree. The report examines the consumer perception and buying behavior of products from Apple Art Press Pvt. Ltd. It includes an acknowledgement, certificate, executive summary, and table of contents. The objectives are to analyze customer satisfaction, determine Apple Art's market share, identify strengths and weaknesses, and understand customer expectations. The literature review covers topics like consumer perception, purchase behavior, brand preference, and factors influencing choices.
Comparative analysis of various companies of telecom industryisha
This document is a research report submitted to Kurukshetra University by Versha for their MBA program. It provides an introduction and overview of the telecom industry in India. Key points include:
- The rapid growth of the Indian telecom sector following liberalization policies in the 1990s and 2000s.
- Important milestones in the evolution of the industry including the establishment of regulatory authorities DOT and TRAI.
- Targets set by the government to expand telecom infrastructure and connectivity across India.
- Statistics on the growth in tele-density, rural connectivity programs, and market shares of different providers in recent years.
Hr recruitment and selection process in reliance communicationsaranya mano
This document provides an overview of recruitment and selection processes. It defines recruitment as the process of finding and attracting qualified job applicants. The purposes of recruitment are to increase the candidate pool at low cost, improve selection success rates, and reduce new hire turnover. Sources of recruitment discussed include internal methods like promotions, transfers, and referrals, as well as external sources like outsourcing agencies. Advantages of internal recruitment are lower costs and training needs, while disadvantages include unfilled vacated positions and lack of new perspectives.
This document is a project report submitted by Mitesh Ghiya to the University of Rajasthan in partial fulfillment of a Bachelor of Business Administration degree. The report provides a financial overview of the telecom sector in India, with a focus on Bharat Sanchar Nigam Limited (BSNL). The report includes sections on financial analysis, BSNL's profile, research methodology, a SWOT analysis, conclusions, and suggestions. Mitesh Ghiya conducted the project under the guidance of Dr. Dileep Singh to analyze BSNL's financial performance and strategies in the competitive telecom industry.
The document discusses issues around spectrum allocation in the Indian telecommunication industry. It provides background on the growth of telecom in India and key issues facing the sector currently, including spectrum allocation and pricing. The objectives are to identify problems in Indian telecom related to spectrum and analyze the performance of the industry. Key findings are that spectrum is a scarce resource and efficient allocation and pricing methods are needed to support continued growth of wireless services in India.
This document is a report on customer satisfaction analysis for Reliance Securities Ltd conducted by Shubham Dasgupta. It includes an authorization from the company guide and faculty guide. It also acknowledges those who contributed to the project. The report contains an executive summary, industry analysis using Porter's five forces model, company profile of Reliance Securities, research methodology adopted, data collection details, results and findings of the analysis, gap analysis, additional analysis, conclusions and recommendations. The major findings indicate that relationship managers are key but gaps exist in technology usage and process time which affect customer satisfaction. Recommendations focus on addressing these gaps.
This document lists over 50 potential marketing project topics across various industries including luxury brands, retail, FMCG, financial services, consumer electronics, apparel, real estate, logistics, health and wellness, and agriculture. The topics focus on areas like branding, consumer behavior, distribution networks, promotional strategies, customer relationship management, and more. They provide opportunities to study marketing approaches, evaluate effectiveness, and analyze trends in different sectors.
Dessertation on customer satisfaction from reliance jio servicesAmmy Chohan
The document discusses the telecom industry in India, providing background on the history and development of the sector from the 1990s onwards. It describes key events like the establishment of TRAI in 1997 to regulate the industry, the growth of private sector participation, and expansion of wireless networks and services. The telecom sector in India has grown rapidly over the past decades and now has over 1 billion subscribers, demonstrating the success of government reforms and policies in enabling access and competition in telecommunications.
“A STUDY ONFACTORS REQUIRED TO ENHANCE THE EFFICIENCY AND SATISFACTION OF REL...Janak Secktoo
This Summer Training project report is based on telecom sector as the telecom sector is
growing at a very good pace.
This project titled on “A study on Factors required to Enhance the Efficiency and
Satisfaction of Reliance JIO Retailers and Customers in the region Baddi (H.P)”is being
conducted to identify factors and provide revolutionary 4G LTE coverage and high speed Wi-
Fi services of Reliance JIO at all parts of Baddi city.
The aim of the study is to identify the factors which required enhancing the scope,
productivity, efficiency and satisfaction of distributors, retailers and customers to prefer the
reliance jio products and services in Baddi region. This study is carried out through a pilot
survey from 40 customers, 20 device retailers, and 40 connectivity retailers’ respondents. The
results of the survey are analyzed using pie chart, bar chart and statics. The study makes
efforts to ascertain the satisfaction level of retailers and customers of reliance jio. It helps to
enhance the scope of jio retailers by finding the new retailers in Baddi region it also called
expansion plan. It also help to increase the productivity of jio services and products by
increasing the satisfaction levels of jio distributors, retailers &customers and it also help to
enhance the efficiency of jio distributors, retailers, beat boy(market beat boy/FOS) by
preparing the daily beat plan and road map. Give information to the jio customers and
retailers about the jio plans and schemes. It helps to resolve the quick feedback problem of
retailers by making the whatsaap group. The findings revealed that the maximum distributors,
retailers &customers are satisfied but few are unsatisfied due to bad performance of beat boy,
delay in feedback, and take long time for resolve the problem and networking problem.
This document provides an introduction and project report on the marketing strategy of Reliance Jio. It includes sections on the declaration, acknowledgements, preface, executive summary, table of contents, and an introduction to marketing strategy and how strategies are developed. The introduction discusses categorizing marketing strategies based on market dominance and outlines early concepts in marketing strategy such as Borden's marketing mix and Smith's differentiation and segmentation strategies.
This document contains two questionnaires about Jio mobile network and Colgate toothpaste. The Jio questionnaire contains 10 multiple choice questions regarding the respondent's awareness and usage of Jio network, their spending on current network plans, problems with current network, rating of Jio network performance, and which Jio plan they use. The Colgate toothpaste questionnaire contains 10 similar multiple choice questions regarding the respondent's current and previous usage of Colgate toothpaste, purchase frequency, future purchase plans, triggers for purchase, and brushing habits. The questionnaires gather demographic details of respondents like name, occupation, income, education level and place of living.
This document provides an overview of Reliance Jio, including its organizational profile and products. Reliance Jio is a subsidiary of Reliance Industries focused on providing 4G mobile and broadband services in India. It holds pan-India licenses and spectrum and aims to provide high-speed internet connectivity and digital services. Reliance Jio offers various apps and services and is building out a next-generation network to handle increasing demand for data and voice.
Marketing Activities & Customer Response for HyperCity, Pune.
To find out Customer Buying Behavior.
To find out Customer Satisfaction with HyperCity.
To find out product availability in store by customers response.
To find out shopping experience in store.
The document is a major project report submitted by a student named Narender Singh Bhandari to fulfill requirements for a BBA program. The report examines customer satisfaction towards Airtel. It includes an executive summary that outlines Airtel's business operations and growth factors in India. It also provides details about Airtel's network infrastructure, services, and SWOT analysis. The report aims to understand customer psychology and buying behavior to help Airtel develop marketing strategies.
This document provides an overview of a student project on customer satisfaction of Airtel mobile services in India. It includes an acknowledgment section thanking the student's guide. The document then outlines the contents which will cover an introduction to customer satisfaction, Airtel's company profile, products and services, SWOT analysis, distribution and sales, targeting, data analysis, findings and conclusions. It describes the research methodology as using a survey method with a sample size of 100 customers and data collection through questionnaires. The need for the study is to understand customer service importance and marketing/management skills for organizational growth by assessing Airtel customer satisfaction levels.
This document is a study on customer satisfaction towards products and services of Axis Bank in Chennai, India. It was submitted by Vijendra Kumar in partial fulfillment of the requirements for a Master's degree in Business Administration at Sathyabama University under the guidance of Krishna Priya. The study examines customer satisfaction with Axis Bank's products and services and provides a comparison with other banks. It includes chapters on the company profile, literature review, research methodology, data analysis, findings, suggestions, and conclusions.
The Indian telecommunications network is the second largest in the world with over 904 million connections. It has low call rates and a large internet user base of over 137 million users. Major sectors include telephone, internet, and television. Bharti Airtel is India's largest mobile operator and second largest fixed line provider, operating in 20 countries across Asia and Africa. It has over 287 million subscribers and a 13% increase in connections, making it one of the top 5 mobile operators worldwide. Airtel has received numerous awards for quality of service, innovation, and brand recognition.
This document provides a profile of Bharti Airtel Limited, one of the largest telecommunications companies in the world. It operates mobile and fixed line services across 19 countries in Asia and Africa. In India, Airtel is the largest mobile service provider with over 164 million subscribers. The company provides 2G and 3G mobile services as well as fixed line, broadband, and DTH television services. Airtel's strategy focuses on maximizing revenue and market share by offering multiple telecommunication services and satisfying customers.
Marketing Strategies of Airtel - Project ReportSumit Goyal
LINKEDIN: https://www.linkedin.com/in/sumit-goyal11/
The objective behind this research project is to study the Different Marketing strategies which are used by Bharti Airtel to Survive in the highly competitive Telecommunications market and different products and services which are offered by Bharti Airtel.
This project is aimed at understanding the “Marketing strategies of Airtel” and its impact on the perception of Airtel Customers.
I hope that the research Project made by me will be of great help to get comprehensive knowledge about Airtel.
The document discusses a project report submitted by Harleen Kaur on customer service at Big Bazaar, a hypermarket chain in India. It includes an introduction outlining the purpose and scope of the project report, as well as sections on the company profile of Big Bazaar, its marketing mix, customer services provided, SWOT analysis, research methodology, data analysis, findings, conclusions, and recommendations. The project was conducted under the guidance of Prof. Dr. Seema Girdhar at Guru Nanak Institute of Management.
This document is a project report submitted by Janvhi Sahni to fulfill the requirements for a BBA degree. The report examines the consumer perception and buying behavior of products from Apple Art Press Pvt. Ltd. It includes an acknowledgement, certificate, executive summary, and table of contents. The objectives are to analyze customer satisfaction, determine Apple Art's market share, identify strengths and weaknesses, and understand customer expectations. The literature review covers topics like consumer perception, purchase behavior, brand preference, and factors influencing choices.
Comparative analysis of various companies of telecom industryisha
This document is a research report submitted to Kurukshetra University by Versha for their MBA program. It provides an introduction and overview of the telecom industry in India. Key points include:
- The rapid growth of the Indian telecom sector following liberalization policies in the 1990s and 2000s.
- Important milestones in the evolution of the industry including the establishment of regulatory authorities DOT and TRAI.
- Targets set by the government to expand telecom infrastructure and connectivity across India.
- Statistics on the growth in tele-density, rural connectivity programs, and market shares of different providers in recent years.
Hr recruitment and selection process in reliance communicationsaranya mano
This document provides an overview of recruitment and selection processes. It defines recruitment as the process of finding and attracting qualified job applicants. The purposes of recruitment are to increase the candidate pool at low cost, improve selection success rates, and reduce new hire turnover. Sources of recruitment discussed include internal methods like promotions, transfers, and referrals, as well as external sources like outsourcing agencies. Advantages of internal recruitment are lower costs and training needs, while disadvantages include unfilled vacated positions and lack of new perspectives.
This document is a project report submitted by Mitesh Ghiya to the University of Rajasthan in partial fulfillment of a Bachelor of Business Administration degree. The report provides a financial overview of the telecom sector in India, with a focus on Bharat Sanchar Nigam Limited (BSNL). The report includes sections on financial analysis, BSNL's profile, research methodology, a SWOT analysis, conclusions, and suggestions. Mitesh Ghiya conducted the project under the guidance of Dr. Dileep Singh to analyze BSNL's financial performance and strategies in the competitive telecom industry.
The document discusses issues around spectrum allocation in the Indian telecommunication industry. It provides background on the growth of telecom in India and key issues facing the sector currently, including spectrum allocation and pricing. The objectives are to identify problems in Indian telecom related to spectrum and analyze the performance of the industry. Key findings are that spectrum is a scarce resource and efficient allocation and pricing methods are needed to support continued growth of wireless services in India.
This document is a report on customer satisfaction analysis for Reliance Securities Ltd conducted by Shubham Dasgupta. It includes an authorization from the company guide and faculty guide. It also acknowledges those who contributed to the project. The report contains an executive summary, industry analysis using Porter's five forces model, company profile of Reliance Securities, research methodology adopted, data collection details, results and findings of the analysis, gap analysis, additional analysis, conclusions and recommendations. The major findings indicate that relationship managers are key but gaps exist in technology usage and process time which affect customer satisfaction. Recommendations focus on addressing these gaps.
This document lists over 50 potential marketing project topics across various industries including luxury brands, retail, FMCG, financial services, consumer electronics, apparel, real estate, logistics, health and wellness, and agriculture. The topics focus on areas like branding, consumer behavior, distribution networks, promotional strategies, customer relationship management, and more. They provide opportunities to study marketing approaches, evaluate effectiveness, and analyze trends in different sectors.
Dessertation on customer satisfaction from reliance jio servicesAmmy Chohan
The document discusses the telecom industry in India, providing background on the history and development of the sector from the 1990s onwards. It describes key events like the establishment of TRAI in 1997 to regulate the industry, the growth of private sector participation, and expansion of wireless networks and services. The telecom sector in India has grown rapidly over the past decades and now has over 1 billion subscribers, demonstrating the success of government reforms and policies in enabling access and competition in telecommunications.
“A STUDY ONFACTORS REQUIRED TO ENHANCE THE EFFICIENCY AND SATISFACTION OF REL...Janak Secktoo
This Summer Training project report is based on telecom sector as the telecom sector is
growing at a very good pace.
This project titled on “A study on Factors required to Enhance the Efficiency and
Satisfaction of Reliance JIO Retailers and Customers in the region Baddi (H.P)”is being
conducted to identify factors and provide revolutionary 4G LTE coverage and high speed Wi-
Fi services of Reliance JIO at all parts of Baddi city.
The aim of the study is to identify the factors which required enhancing the scope,
productivity, efficiency and satisfaction of distributors, retailers and customers to prefer the
reliance jio products and services in Baddi region. This study is carried out through a pilot
survey from 40 customers, 20 device retailers, and 40 connectivity retailers’ respondents. The
results of the survey are analyzed using pie chart, bar chart and statics. The study makes
efforts to ascertain the satisfaction level of retailers and customers of reliance jio. It helps to
enhance the scope of jio retailers by finding the new retailers in Baddi region it also called
expansion plan. It also help to increase the productivity of jio services and products by
increasing the satisfaction levels of jio distributors, retailers &customers and it also help to
enhance the efficiency of jio distributors, retailers, beat boy(market beat boy/FOS) by
preparing the daily beat plan and road map. Give information to the jio customers and
retailers about the jio plans and schemes. It helps to resolve the quick feedback problem of
retailers by making the whatsaap group. The findings revealed that the maximum distributors,
retailers &customers are satisfied but few are unsatisfied due to bad performance of beat boy,
delay in feedback, and take long time for resolve the problem and networking problem.
A STUDY ON CUSTOMER SATISFACTION IN RAMESH ELECTRICALS AND CONTRACTORSHimanshu Sikarwar
This document provides information about a study conducted on customer satisfaction at Ramesh Electricals and Contractors. It includes details about the company profile, the services offered by the company, a literature review on customer satisfaction, and the objectives and scope of the study. The study aims to understand customer purchase behavior and the factors considered before purchasing selected products and services from Ramesh Electricals. Data was collected through a survey of 200 customers and analyzed using various statistical tools to understand customer satisfaction levels. Key findings and suggestions are provided along with a conclusion.
This document is a project report submitted by Khandagale Devram Rishabh to VIVA Institute of Management & Research in partial fulfillment of the degree of Master of Management Studies. The project report analyzes the fundamental analysis of the banking sector of SBI and HDFC Bank through studying their history, products/services, market share, balance sheets, and profit and loss statements over two years. It also performs ratio analysis and comparison between the two banks. The objective is to fundamentally analyze the banking sector companies.
1. The document provides details of a student project on the international operations of Nokia India Pvt. Ltd. including the student's name and program details.
2. The objectives and problem statement of the project are outlined, focusing on understanding Nokia's marketing, advertising, and international strategies as well as comparing them to competitors.
3. The methodology discusses using both primary research like interviews and secondary research from sources like reports and websites to analyze Nokia's consumer decision making and brand preferences.
STUDY ON CONSUMER BEHAVIOUR TOWARDS RELIANCE JIO.pdfdaxterlaboratory
This document provides an overview of Reliance Jio, a telecommunications company in India. It discusses Jio's products and services including 4G broadband, pan-India spectrum access, and WiFi services. It also covers Jio's partnerships with other companies, challenges in gaining market share, and upcoming commercial launch. The document examines Jio's role in transforming India's telecom industry through large investments in 4G infrastructure and affordable services.
Factors affecting customer loyalty in telecom sector in indiaNicole Valerio
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The study also surveyed external construction companies on their digital learning initiatives. It found that companies are adapting to technology for future operations and learning. While digital learning is necessary now, a blended model
IRJET- Identification of Crucial Factor Affecting to Sustainable Construc...IRJET Journal
This document discusses a research study that aimed to identify the crucial factors affecting sustainable construction projects. A literature review was conducted to determine potential factors. A questionnaire survey was then distributed to construction stakeholders to gather data on the importance of factors. 41 potential factors were identified and stakeholders rated them on a scale. The Relative Important Index method was used to analyze the results and rank the factors. The top factors for architects/engineers included cost parameters, minimizing use of non-renewable resources, and minimizing environmental harm. For contractors, the top factors were also cost parameters, minimizing use of non-renewable resources, and minimizing environmental harm. The findings will help decision-makers assess sustainable practices for construction projects.
STRATEGIC FINANCIAL MANAGEMENT FOR ENHANCED UI/UX DESIGN IN DIGITAL PLATFORMSShreejit Jadhav
- Specialization: Financial Strategies In Ui/Ux Optimization For Diverse Digital Solutions With A Focus On SaaS, E-Commerce, And IOT Applications.
The quickly changing digital landscape has brought with it a greater emphasis on user interface (UI) and user experience (UX) design. In this sense, UI/UX design plays a crucial role in company operations and has a direct impact on customer pleasure, engagement, and retention. It is not only an artistic endeavour. Nonetheless, the significance of strategic finance management in UI/UX design for digital platforms is sometimes disregarded.
The idea for this project was inspired by the observation that, although the technical and creative components of UI/UX design receive a lot of attention, little is known about how best to maximize financial strategies to support these efforts. This disparity is especially noticeable in the quickly expanding fields of Internet of Things (IoT) applications, e-commerce, and Software as a Service (SaaS), where user experience is a crucial distinction.
For instance, SaaS platforms’ subscription-based business model necessitates ongoing user happiness and engagement in order to guarantee client retention. In the same way, consumer loyalty and conversion rates in e-commerce are directly impacted by the user experience. Because the Internet of Things is still relatively new, there is a lot of room for creative UI/UX design that takes financial investment methods into consideration.
By investigating the strategic financial management techniques that can improve the UI/UX design in various digital platforms, this research aims to close this gap. It looks at how financial choices may affect how well UI/UX design works and, in turn, how successful digital platforms are as a whole.
This study is important because it can provide insights into a comprehensive plan that integrates financial strategy with UI/UX design. Knowing this link may help make smarter decisions, which will ultimately lead to digital platforms that are more aesthetically pleasing, easy to use, and profitable.
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1. Major Project Report
Customer Satisfaction Towards Reliance JIO
(RELIANCE JIO)
Submitted in partial fulfillment of the requirements
for the award of the degree of
Bachelor of Business Administration (BBA)
To
Guru Gobind Singh Indraprastha University, Delhi
Guide: Submitted by:
Dr. Abhiruchi Verma Ayush Solanki
(Associate Director) 09013701714
2. Nurturing Excellence
Institute of Information Technology & Management,
New Delhi – 110058
2014-2017
Certificate
I, Mr. Ayush Solanki, Roll No. 09013701714 certify that the Project Report/Dissertation (BBA-310)
entitled “ustomer Satisfavtion toward Reliance JIO” is done by me and it is an authentic work carried
out by me at IITM College. The matter embodied in this project work has not been submitted earlier for
the award of any degree or diploma to the best of my knowledge and belief.
Signature of the Student
Date:
3. Certified that the Project Report/Dissertation (BBA-310) entitled “Customer Satisfaction towards
Reliance JIO” done by Mr. Ayush Solanki, Roll No. 09013701714, is completed under my
guidance.
Signature of the Guide:
Name of the Guide: Dr. Abhiruchi Verma
Designation: (Associate Professor)
Date:
Countersigned
Director/Project Coordinator
4. ACKNOWLEDGEMENT
It is my proud privilege to release the feelings of my gratitude to several persons who helped me
directly or indirectly to conduct this research project work.
I express my heart full indebtness and owe a deep sense of gratitude to my faculty guide and my
teacher Dr. Abhiruchi Verma for their sincere guidance and inspiration in completing this project.
I am extremely thankful to my parents and faculty members of IITM College for their coordination
and cooperation and for their guidance and encouragement.
I also thank all my friends who have more or less contributed to the preparation of this project
report. I will always indebted to them.
The study has indeed helped me to explore more knowledgeable avenues related to my topic and I
am sure it will help me in my future.
Submitted by:
Name: Ayush Solanki
Course: BBA III YEAR
Enrolment no. : 09013701714
5. Institute of Information Technology & Management, New Delhi
Assignment No: BBA/310/ 09013701714
Major Project (Paper Code: 310): BBA SEMESTER VI
Background: University Scheme
Students of BBA Semester VI are to carry out a project as part of curriculum. At the end of the
semester the students are to submit a written project report. The objective of this Circular is to
standardise the format of submission of the project report and to lay guidelines to conduct the
project including methodology. This project work is the training for applying theoretical
concepts, tools & techniques to a live situation/problem and writing a Technical Report.
Objectives
The academic objectives for major project and report writing are:
(a) Work & gain knowledge of real business environment,
(b) Analyse how theoretical concepts taught are applied/not applied in real situations,
(c) Analyse best practices of a company/industry in different functional areas,
(d) Enhance analytical & application abilities of students, and
(e) Develop skills in technical report writing through data collection, data analysis,
data presentation and draw lessons cogently vis-à-vis a given firm or company.
Scope of Report Writing
6. The topic on which you will be preparing your major project report is
Consumer
The
January 2,
Satisfaction toward Reliance JIO”. The project report is to be compiled under
following chapters as per details given in Academic Circular 4/2008(Revised on
2014):
(a) Introduction
(b) Literature Review
(c) Methodology
(d) Data Analysis & Interpretation
(e) Findings and Conclusion
Each student is to collect material on the aspects as mentioned above and arrange it in
cogent manner. One copy of the report is to be submitted to the respective guide as per
the schedule given in the following paragraph.
Schedule & Evaluation Scheme
To be Completed by Activity Marks Remarks
Date Allotted
12th January, 2017 Briefing about the project guidelines to the
students.
19thJanuary, 2017 Submission of Project Proposal to the 5 Refer Appendix A.
respective guides & finalisation of title,
Objectives, Scope & Methodology.
1st February, 2017 Submission of Questionnaire (after prior 10 -
7. discussion with Project Guides) and Chapter-1
& 2.
20thFebruary, 2017 Submission of Chapter-3, Data analysis & 10
Interpretation (Chapter-4) and Chapter-5.
1st March, 2017 First Draft of the report to the respective Refer Appendix B &
guides. C.
15th March, 2017 Submission of Final Report (one hard copy in 5 .
spiral binding) to the respective guides.
28th,29th , 30th & 31st Internal Presentation (A power point 10 A power point
March, 2017 presentation of 10 minutes) and Viva to the presentation of 10
Internal Board of Examiners. minutes and viva by
each student
7th April, 2017 Submission of 2 copies Final Hard Bound 10 -
Report and CD to the respective guides.
April 4th Week External Viva before the external examiner. 50 Project Viva.
(Tentative date)
Total Marks 100
Format for Compilation
The report is to be compiled and submitted as per the format laid down in Academic
Circular
4/2008 (Revised on 02-01-2014). All students are to strictly adhere to the format.
Submission
Final report completed in all respects is to be submitted to the guide as per the
schedule given above.
8. CAUTION: This report is independent work to be conducted by each student
individually. Any previous work or borrowed work will be summarily
rejected and in all cases of rejection the work is to be repeated afresh.
Assignment Prepared by Project Coordinator (BBA-VI)
(Name of the Guide) (Dr. Sunitha Ravi)
Countersigned
Prof (Dr) Rachita Rana
Director
Note: This Assignment Directive shall form part of the dissertate
9. EXECUTIVE SUMMARY
Reliance Jio Infocomm Limited, doing business as Jio, is a LTE mobile network operator in India.
It is a wholly owned subsidiary of Reliance Industries headquartered in Mumbai, that provides
wireless 4G LTE service network (without 2G/3G based services) and is the only 100% VoLTE
(Voice over LTE) operator in the country, with coverage across all 22 telecom circles in India.
Ever since its launch, Reliance Jio’s services have been completely free; Jio’s head of strategy and
planning said that “it would be unfair to charge customers until the Jio management is fully satisfied
with the quality of service.”
So this study will aim to find the customer satisfaction of Reliance Jio users in Delhi on various
parameters. This will help the company to know what the customers better.
Thus at the end of this study the strong areas and week areas of JIO was identified from the
customers perspective. The sim availability, activation process and customer care being the strong
areas and call connectivity and 4G speed being the weak areas. Customer’s loyalty is moderate and
the customers prefer value for money plans.
10. CONTENTS
S. No. Topic Page No
1. Certificate (s) -
2. Acknowledgements -
3. Assignment Directive
4. Executive Summary -
5. List of Tables -
6. List of Figures -
7. List of Symbols -
8. List of Abbreviations -
9. Chapter-1: Introduction 2-16
10. Chapter-2: Literature Review 18-21
11. Chapter-3: Methodology 23-25
12. Chapter-4: Data Analysis and Interpretation 27-48
13. Chapter-5: Findings and Conclusion 50-56
14. Bibliography 58-59
15. Appendices 60
11. LIST OF TABLES
Table No Title Page No
1 Introduction of JIO 1
2 Gender of Respondents 26
3 Occupation of Respondents 27
4 Age group of Respondents 28
5 Since when respondents are using Reliance JIO 29
6 From which source respondents came to know about
Reliance JIO
30
7 Which feature of Reliance JIO convinced respondents to
use this
31
8 Which service do respondents like most while using the
Reliance jio services?
32
9 Why did respondents choose this service provider? 33
10 Have respondents called anytime at customer care? 34
11 If Yes, how often respondents call at customer care 35
12 For what reason do respondents call customer care 36
13 Rate the following Reliance JIO services on basis of
respondents satisfaction
37
14 What should be improved in Reliance Jio services 40
15 Are respondents satisfied with Reliance JIO services 42
16 Would respondents recommend Reliance JIO to others 43
17 Are respondents using any other service provider than
Reliance JIO
44
18 If yes, which one 45
19 In comparison to Reliance JIO do respondents find
service of any service provider better or not
47
12. LIST OF FIGURES
Figure No Title Page No
1 Gender of Respondents 26
2 Occupation of Respondents 27
3 Age group of Respondents 28
4 Since when respondents are using Reliance JIO 29
5 From which source respondents came to know about Reliance
JIO
30
6 Which feature of Reliance JIO convinced respondents to use
this
31
7 Which service do respondents like most while using the
Reliance jio services?
32
8 Why did respondents choose this service provider? 33
9 Have respondents called anytime at customer care? 34
10 If Yes, how often respondents call at customer care 35
11 For what reason do respondents call customer care 36
12 Rate the following Reliance JIO services on basis of
respondent satisfaction
37
13 What should be improved in Reliance Jio services 40
14 Are respondents satisfied with Reliance JIO services 42
15 Would respondents recommend Reliance JIO to others 43
16 Are respondents using any other service provider than
Reliance JIO
44
17 If yes, which one 45
18 In comparison to Reliance JIO do respondents find service of
any service provider better or not
47
13. LIST OF SYMBOLS
LILIST OF ABBREVIATIONS
S No Abbreviated Name Full Name
1 RJIL Reliance JIO Infocomm Limited
2 RIL Reliance Industries Limited
3 IBSL Infotel Broadband Services Limited
4 MHz Megaheartz
S No Symbol Nomenclature & Meaning
1 % percentage
2 $ US Currency
15. RELIANCE JIO
Jio's headquarters in RCP, Navi Mumbai
Formerly called Infotel Broadband Services Limited (2009 - 2013)
Reliance Jio Infocomm Limited (2013 - 2015)
Type Subsidiary
Industry Telecommunications
Headquarters Navi Mumbai, Maharashtra, India
Key people Sanjay Mashruwalla (Managing Director)
Jyotindra Thacker (Head of IT)
Akash Ambani
Products
Mobile telephony, broadband, Wifi,Router and 4G Data servicesJio
Apps MyJio, JioChat, JioPlay, JioBeats, JioMoney, JioDrive,
JioOnDemand, JioSecurity, JioJoin, JioMags, JioXpressNews, Jionet
WiFi
Parent Reliance Industries
Subsidiaries LYF
Website www.jio.com
Table no. 1
Jio also known as Reliance Jio and officially as Reliance Jio Infocomm Limited (RJIL),[is an
upcoming provider of mobile telephony, broadband services, and digital services in India..
Reliance Jio Infocomm Limited (RJIL), a subsidiary of Reliance Industries Limited (RIL),
India’s largest private sector company, is the first telecom operator to hold pan India Unified
License.Formerly known as Infotel Broadband Services Limited (IBSL), Jio will provide 4G
services on a pan-India level using LTE technology. The telecom leg of Reliance Industries
16. Limited, it was incorporated in 2007 and is based in Mumbai, India.It is headquartered in Navi
Mumbai.
RJIL is setting up a pan India telecom network to provide to the highly underserviced India
market, reliable (4th generation) high speed internet connectivity, rich communication services
and various digital services on pan India basis in key domains such as education, healthcare,
security, financial services, government citizen interfaces and entertainment. RJIL aims to
provide anytime, anywhere access to innovative and empowering digital content, applications
and services, thereby propelling India into global leadership in digital economy.
RJIL is also deploying an enhanced packet core network to create futuristic high capacity
infrastructure to handle huge demand for data and voice. In addition to high speed data, the 4G
network will provide voice services from / to non-RJIL network.
RJIL holds spectrum in 1800 MHz (across 14 circles) and 2300 MHz (across 22 circles) capable
of offering fourth generation (4G) wireless services. RJIL plans to provide seamless 4G services
using FDD-LTE on 1800 MHz and TDD-LTE on 2300 MHz through an integrated ecosystem.
Reliance Jio is part of the “Bay Of Bengal Gateway” Cable System, planned to provide
connectivity between South East Asia, South Asia and the Middle East, and also to Europe,
Africa and to the Far East Asia through interconnections with other existing and newly built
cable systems landing in India, the Middle East and Far East Asia.
RJIL’s subsidiary has been awarded with a Facility Based Operator License (“FBO License”) in
Singapore which will allow it to buy, operate and sell undersea and/or terrestrial fibre
connectivity, setup its internet point of presence, offer internet transit and peering services as
well as data and voice roaming services in Singapore.
R-Jio is also in the process of installing hundreds of monopoles, unlike the regular rooftop-
mounted telecom towers typically used by telcos, said the company executive quoted above.
Monopoles, or ground-based masts (GBMs), are expected to double up as street lights and
surveillance systems, and provide real-time monitoring of traffic and advertising opportunities.
17. The company, which plans to be rolled out commercial telecom service operations from January,
is currently in the testing phase for most of its offerings including 4G services, a host of mobile
phone applications and delivery of television content over its fibre optic network.
R-Jio, meanwhile, faces its share of challenges in terms of return on investment and capturing
market share. The company, according to industry analysts, is expected to spend $8-9 billion for
the 4G roll-out. The company will battle for subscribers with leading telcos such as Bharti Airtel
Ltd, Vodafone India Pvt Ltd and Idea Cellular Ltd.
The Dominant Players
Bharti Airtel --- 23% Market Share
Vodafone India --- 18% Market Share
Idea Cellular --- 15% Market Share
Reliance Communications --- 12% Market Share
BSNL --- 10% Market Share
Aircel --- 8% Market Share
TATA Infocomm --- 7% Market Share
Others --- 7% Market Share
The services were beta launched to Jio's partners and employees on 27 December 2015 on the
eve of 83rd birth anniversary of late Dhirubhai Ambani, founder of Reliance Industries.
Mr. Akash Ambani is being launched in business as a chief of strategy in Reliance JIO,involved
in day to day operations in business or Ms. Isha Ambani is involved in branding and marketing.
And the key people are Sanjay Mashruwalla (Managing Director), Jyotindra Tacker (Head of
IT).
18. Reliance Industries Chairman Mukesh Ambani committed an investment of Rs. 2,50,000 crores
on "Digital India" and said he expected the group's initiatives under it will create over 5,00,000
direct and indirect jobs.
"Digital India as company has seen empowers them to fulfil their aspirations.Reliance JIO has
invested over Rs. 2,50,000 crores across the Digital India pillars," Ambani said, adding: "I
estimate Reliance's 'Digital India' investments will create employment for over 5,00,000 people.
" Ambani said the launch of Digital India initiative was a momentous occasion in an information
age where digitization was changing the way one lives, learns, works and plays. It can transform
the lives of 1.2 billion Indians using the power of digital technology. And as well as "So 80
percent of the 1.3 billion Indians will have high-speed, mobile Internet. And by 2017, company
would cover 90 percent. And by 2018, all of India would be covered by this digital
infrastructure,"
HISTORY
In June 2010, Reliance Industries (RIL) bought a 96% stake in Infotel Broadband Services
Limited (IBSL) for Rs 4,800cr. Although unlisted, IBBL was the only firm to win broadband
19. spectrum in all 22 zones in India in the 4G auction that took place earlier that year. Later
continuing as RIL's telecom subsidiary, Infotel Broadband Services Limited was renamed as
Reliance Jio Infocomm Limited (RJIL) in January 2013.
Acquisition & Subsidiaries:
Acquired Infotel Broadband Services Limited in 2010.
Technology - Rancore Technologies
ILD & NLD - Infotel Telecom.
Agreements:
An agreement with Ascend Telecom for their more than 4,500 towers across India. (June
2014)
An agreement with Tower Vision for their 8,400 towers across India. (May 2014)
An agreement with ATC India for their 11,000 towers across India. (April 2014)
An agreement with Viom Networks for their 42,000 telecom towers. (March 2014)
Agreement with Bharti Airtel for a comprehensive telecom infrastructure sharing
agreement to share infrastructure created by both parties to avoid duplication of
infrastructure wherever possible. (December 2013)
A key agreement for international data connectivity with Bharti to utilise dedicated fiber
pair of Bharti’s i2i submarine cable that connects India and Singapore. (April 2013)
Agreements with Reliance Communications Limited for sharing of RCOM’s extensive
inter-city and intra-city optic fiber infrastructure of nearly 1,20,000 fiber-pair kilometers
of optic fiber and 500,000 fiber pair kilometers respectively (April 2013 / April 2014),
and 45,000 towers (June 2013).
Technology:
Reliance Jio Infocomm is currently laying OFC across the country to offer Fiber to the
home/premises (FTTH). This fiber backbone will also help them to carry huge amount of
data originated from their 4G network as well as public Wi-Fi network.
Reliance Jio is deploying LTE-TDD technology for 2.3 GHz spectrum band, acquired in
2010.
20. Reliance Jio will deploy LTE-FDD for 1.8 GHz spectrum, which will ultimately paved
to roll out of LTE-A network aggregation of both technology and both spectrum band.
At present in different cities of India Reliance Jio offers Wi-Fi services. Most of these
cities are in Gujarat, where Reliance Industries also have one of the largest petro-
refinery.
Once commercially launched, Jio users can have access to Reliance Communications’
2G & 3G network.
21. OPERATIONS
In June 2015, Jio announced that it will start its operations all over the country by the end of
year. However, four months later in October 2015, the company's spokesmen sent out a press
release stating that the launch was postponed to the first quarter of the financial year 2016-2017.
Later in July, a PIL filed in the Supreme Court by an NGO called the Centre for Public Interest
Litigation, through Prashant Bhushan, challenged the grant of pan-India licence to Jio by the
Government of India. The PIL also alleged that Jio was allowed to provide voice telephony along
with its 4G data service, by paying an additional fees of just 165.8 crore (US$25 million) which
was arbitrary and unreasonable, and contributed to a loss of 2,284.2 crore (US$340 million) to
the exchequer.
The Indian Department of Telecom (DoT), however, refuted all of CAG's claims. In its
statement, DoT explained that the rules for 3G and BWA spectrum didn't restrict BWA winners
from providing voice telephony. As a result, the PIL was revoked, and the accusations were
dismissed.
Beta Launch
The 4G services were launched internally to Jio's partners, its staff and their families on 27
December 2015. Bollywood actor Shah Rukh Khan, who is also the brand ambassador of Jio,
kickstarted the launch event which took place in Reliance Corporate Park in Navi Mumbai, along
with celebrities like musician A R Rahman, actors Ranbir Kapoor and Javed Jaffrey, and
filmmaker Rajkumar Hirani.The closed event was witnessed by more than 35000 RIL employees
some of whom were virtually connected from around 1000 locations including Dallas in the US.
22. PRODUCT & SERVICES
RELIANCE JIO 4G BROADBAND
The company has launched its 4G broadband services throughout India in
the first quarter of 2016 financial year.It was slated to release in December
2015 after some reports said that the company was waiting to receive final
permits from the government.Mukesh Ambani, owner of Reliance Industries
Limited (RIL) whose Reliance Jio is the telecom subsidiary, had unveiled
details of Jio's fourth-generation (4G) services on 12 June 2015 at RIL's 41st
annual general meeting. It will offer data and voice services with peripheral
services like instant messaging, live TV, movies on demand, news, streaming
music, and a digital payments platform.
The company has a network of more than 250,000 km of fiber optic cables in the country, over
which it will be partnering with local cable operators to get broader connectivity for its
broadband services. With its multi-service operator (MSO) licence, Jio will also serve as a TV
channel distributor and will offer television-on-demand on its network.
Reliance jio’s vision for India is that broadband and digital services will no longer be a luxury
item ,Rather convert it into a basic necessity that can be consumed in abundance by consumers
and small businesses .The initiatives are truly aligned with the Government of India's ‘Digital
India’ vision for our nation.
• Digital Healthcare
• Affordable Devices
• Jio Drive
• Digital Education
• Digital Currency
• Digital Entertainment and social connectivity
LYF SMARTPHONES
23. In June 2015, Jio tied up with domestic handset maker Intex to supply 4G handsets enabled with
voice over LTE (VoLTE) feature. Through this, it plans to offer 4G voice calling besides rolling
out high-speed Internet services using a fiber network, in addition to the 4G wireless network.[
However, in October 2015, Jio announced that it would be launching its own mobile handset
brand named LYF.
On 25 January 2016, the company launched its LYF smartphone series starting with Water 1,
through its chain of electronic retail outlets, Reliance Retail. Three more handset models have
been released so far, namely Water series, Earth series, and Flame series.
EARTH 1
EARTH 2
F1
WATER 1
WATER 2
WATER 3
WATER 4
WATER 5
WATER 6
WATER 7
WATER 8
WATER 9
WATER 10
WATER 11
WIND 1
WIND 2
24. WIND 3
WIND 4
WIND 4S
WIND 5
WIND 6
WIND 7
WIND 7S
FLAME 1
FLAME 2
FLAME 3
FLAME 4
FLAME 5
FLAME 6
FLAME 7
FLAME 7S
Jionet WiFi
Prior to its pan-India launch of 4G data and telephony services, Jio has started providing free Wi-
Fi hotspot services in cities throughout India including Ahmedabad and Surat in Gujarat, Indore,
Jabalpur, Dewas and Ujjain in Madhya Pradesh, select locations of Mumbai in Maharashtra,
Kolkata in West Bengal, Lucknow in Uttar Pradesh, Bhubaneswar in Odisha, Mussoorie in
Uttarakhand, Collectorate's Office in Meerut, and at MG Road in Vijayawada among
others.title=Reliance Jio rolls out wi-fi service at IP sigra Mall in Varanasi among others.
In March 2016, Jio started providing free Wi-Fi internet to spectators at six cricket stadiums
hosting the 2016 ICC World Twenty20 matches. Jionet was made available in Wankhede
Stadium (Mumbai), Punjab Cricket Association IS Bindra Stadium (Mohali), Himachal Pradesh
Cricket Association Stadium (Dharamshala), Chinnaswamy Stadium (Bengaluru), Feroz Shah
Kotla (Delhi), and Eden Gardens (Kolkata) in India.
25. Jio apps
In May 2016 , Jio launched a bundle of multimedia apps on Google Play as part of its upcoming
4G services. While the apps are available to download for everyone, a user will require a Jio SIM
card to use them. Additionally, most of the apps are in beta phase. Following is a list of the apps:
MyJio - Manage Jio Account and Digital Services associated with it
JioPlay - A live TV channel service
JioOnDemand - An online HD video library
JioChat Messenger - An instant messaging app
JioBeats - A music player
JioJoin - A VoLTE phone simulator
JioMags - E-reader for magazines
JioXpressNews - A news and magazine aggregator
JioSecurity - Security app
JioDrive - Cloud-based backup too
JioMoney Wallet - An online payments/wallet app.
JIO MIFI WIFI ROUTER
26.
27. JIO PREVIEW OFFER FOR HP LAPTOPS:
3 Months Free Unlimited 4G Internet (Connected with 31 Devices)
3 Months Free Unlimited Calling (At any network)
3 Months Free Unlimited SMS
Life time Roaming Free (All India)
Registration in E-mail is compulsory
Available in Reliance store and Digital mini express store.
JIO PREVIEW OFFER (JPO)
3 Months Free Unlimited 4G Internet in LYF smartphones and others all 4G
smarthphones (Samsung,Micromax,Karbon,Lava,HTC,Gioni etc.)
3 Months Free Unlimited Calling (At any network)
3 Months Free Unlimited SMS
Life time Roaming Free (All over India)
2 Years Warranty (LYF handsets only)
Branding and Marketing
On December 24, 2015, Bollywood actor Shah Rukh Khan was appointed as Jio's brand
ambassador.
30. Abhishek Kumar Singh and Malhar Pangrikar (2013) did a study titled “A Study Report, to Find
out Market Potential for 4G Businesses in Pune”. The Report is all about “Study of market
potential for 4G business in pune” and also to know about the customer perceptions and attitudes
towards their current service provider. Satisfaction level of the customers was also judged. The
customer expectations were analyzed thoroughly. Major factors considered in research are: what
are the needs of the companies based on the data services usage, major player in internet
services, and support to customers. The research was conducted on companies mainly from
Industries like IT, Education, Manufacturing and others which are located in Pune city. It is clear
from the survey done that Reliance & Tata are Leading Internet service Provider; they are
providing products like Data Card, Broadband etc to the corporate end users. Most of the
companies are getting internet speed form 1MBPS-4MBPS. Most of the companies are having
good perception about 4 G and are willing to switch to it from their current service provider.
Speed of 4G is around than 30 to 35 MBPS, is going to boom the Market. Because majority of
the companies are facing Speed problem with their current ISP.
4G spectrum is a research item for next-generation wide-area cellular radio,which focuses on 4G
technologies, 4G networks and 4G systems. 4G technologies shall include three basic areas of
connectivity which are personal area networking (such as Bluetooth), local high-speed access
points on the network such as wireless technologies and cellular connectivity.
At the moment, many companies have established projects for 4G systems developmet.
4G can provide services for a wide range of speed facility that support global roaming and each
company will be able to interact with internet-based information and available in every part of
country.
In this literature review. the consumer perceptions about 4G services in Pune. The objectives of
the study was (1) to find the most influencing factor in selection of service provider, and (2) to
measure customer perception and satisfaction as regards the 4G service provided. The study on a
4G indicated that some problems exist that deserve the attention of the company.The company
needs to bridge the gap between the services promised and 4G services offered. And to conclude,
“Delivering service without measuring the impact on the customer is like driving a car without a
windshield”
.
31. At 4G,The Company have always sought to enhance value for you as a customer by providing
you the most relevant and easy to use services through innovation and by harnessing the latest
developments in technology. In line with this strategy, constantly introduced 4G innovative
services to suit customer unique needs and wants. These 4G trends in the market and among
customers generate a demand for high speed and more rapidly changing services and also
expectation for a different approach to technology development.
As well as imposing requirements in terms of 4G technology development, trends such as mass
individualization call for a responsive answer to a sharply increasing market demand. Successful
growth and diffusion of 4G services is focusing customer satisfaction on how mobile relates to
4G networks. Accordingly, it is necessary for company to review current frameworks in those
instances where changes might impede the offering of certain aspects.
Consumer perception about 4G much more volatile, much less predictable and increasingly
concerned with instant gratification. The expectation is that in due course this trend towards
individualization will become a more important factor in the emerging markets too, particularly
in the every areas.In future, 4G services over mobile networks and company need to review
current regulatory frameworks to enhance innovation and competition in the market of these
services.
customer satisfaction is a measure of how 4G services supplied by a company meet customer
expectation. In today’s tough economic climate all companies need to improve efficiency and,
even in midsize firms that usually mean coordinating large quantities of information. However,
technology and thinking has progressed and, many of user nowadays using 4G services.
Customer satisfaction is defined as a customer’s overall evaluation of the performance of an
offering to date. This overall satisfaction has a strong positive effect on customer loyalty
intentions across a wide range of 4G service s.
Many companies have been gaining rising popularity due to the advances in 4G technologies and
the large increase in the number of its users. The companies that expand beyond services and
develop a content distribution platform will win customers’s expectation. Companies couldnot
follow constant rules to be successful in potential markets. There is not a list of actions that lead
32. companies to more profit or more customer satisfaction.Because 4G services are increasingly
spread out all over India.And every customer are preferred these 4G services.
This satisfaction has positive influences on retaining customers among different variety of 4G
services. Satisfaction refers to achieving the things we want. If satisfaction interprets as "not
going wrong" the firm should decrease complaint which by its own is not sufficient. In order to
satisfy customers, company should improve its 4G services. Customers with less expectation are
more satisfied, companies by adding innovative 4G features would easily increase customer
satisfaction. Customer retention is directly influenced by customer satisfaction. Retention is a
major challenge particularly in internet based services, as customers can easily switch from one
service to another at low cost. Customer satisfaction is the key factor determining how
successful the company will be in competitive market,therefore it is very important to measure it.
To better manage customer satisfaction, company spend millions on effectively tracking the
methods that guarantee customer satisfaction, because the quantitative measurement of customer
satisfaction is a great help for comprehensively measuring the effect of 4G on customer
satisfaction.
Customer satisfaction, as we discussed before, has the most important effect on customer
perception and in order to narrowing down we focus on 4G service as one of the customer
satisfaction’s factors. The aim of the company is to find the most important service dimensions
that affect customer satisfaction.
To have a thorough satisfaction firstly the company is needed to bring satisfied customers which
leads to loyal customers and by preparing all this, good services would be followed which
influenced on Customer satisfaction and make them loyal in future.
34. Objective Of The Study
To study of customer satisfaction level on Reliance JIO products & services.
Scope of the study
This study covers the mindsets of customers about Reliance JIO in the areas of Delhi.
The study makes effort to ascertain the satisfaction level of customer of Reliance JIO.Through
survey So that company would be able to come up to the expectation level of its customer.
The company can come up to the expectation only by finding out the problem that customer are
facing during their purchase of Reliance JIO products.
The subject has been taken for the research as it plays key role in the success of Telecom sector.
No company can think of selling their product without having satisfied customer. No company
can survive in long run without coming up to the satisfaction level of customer.
In short it is the level of satisfaction that is link between end-user and company. As long as the
company is able to satisfy its customer, customer would remain in the bracket of loyal customer.
Hence it is very essential to understand the customer satisfaction and to measure the satisfaction
level time to time as there is always scope of improvement.
The research will also be beneficial in analyzing the overall market position of the company and
measures which should be adopted by the Reliance JIO to increase their market share in the
region of Delhi.
35. Sources for Data Collection
The purpose of the methodology is to design the research procedure. This includes the overall
design, the sampling procedure, the data collection method and analysis procedure.
Marketing research is the systematic gathering recoding and analyzing of data about problem
retaining to the marketing of goods and services.
The essential purpose of marketing research is to provide information, which will facilitate the
identification of an opportunity of problem situation and to assist manager in arriving at the best
possible decisions when such situations are encountered.
Basically there are two types of researches, which according to their applicability, strength,
weaknesses, and requirements used before selecting proper type of research, their suitability
must be seen with respect to a specific problem two general types of researches are exploratory
and conclusive.
Sample Size
Sample size refers to the numbers ofrespondents researcher have selected for the survey.
I have selected 50 sample units from market and individual customers.
Sampling Technique
The sample design provides information on the target information and final sample sizes. I used conveyed
convenient sampling surveyed in research.
Sampling Area:
While conducting sample,I went many places of Delhi such as Rajiv chowk, Janakpuri etc.
Data collection tool
I have used Questionnaire, as the research instrument to conduct the market survey. The
questionnaire consisted closed ended questions designed in such a way that it should gather
maximum information possible.
36. The questionnaire was a combination of 15 questions. If choices are given it is easier for the
respondent to respond from the choices rather they think and reply also it takes lesser time.
Because the keep on responding and one has tick mark the right choice accordingly.
Data was collected through two sources:
Primary Source: Primary data was collected directly from the customers through a questionnaire.
Secondary Source: The secondary source was the company website and my colleagues.
Method of sampling
Convenient sampling is used to do sampling as all the customers in the sites are Surveyed..
Data Analysis
Data analysis was done mainly from the data collected through the customers. The data
Collected from secondary sources is also used to analyse on one particular parameter.
Qualitative analysis was done on the data collected from the primary as well as secondary
Sources.
38. PART-1
Gender of respondents
Age % of respondents No. ofrespondents
Male 46 23
Female 54 27
Table 2
Fig 1
INTERPRETATION
54% of the selected respondents is female i.e 27.
46% of the respondent is male i.e 23.
Occupationof the respondents
39. Occupation % of respondents No. ofrespondents
Students 64 32
Business man 14 7
Service Employee 12 6
Housewife 10 5
Table 3
Fig 2
INTERPRETATION
64% of the respondents are Students.
14% of the respondents are Businessmen.
12% of the respondents are from Service employee
10% of the respondents are Housewife
Age group of respondents
Age % of respondents No. ofrespondents
40. Below20 8 4
20-30 64 32
30-40 12 6
Above 40 16 8
Table 4
Fig 3
INTERPRETATION:
8% of the respondents are below the age of 20.
64% of the respondents are between the age group 20 – 30.
12% of the respondents are between the age group 30 – 40.
16% of the respondents are above 40 years of age.
41. PART 2
Since when respondents are using Reliance JIO?
Users % of respondents No. ofrespondents
Less than 3 month 40 20
3-4 months 42 21
More than 4 months 18 9
Non users 0 0
Table 5
Fig 4
INTERPRETATION:
40% of respondents are using jio for less than 3 months
42% of respondents are user of jio for 3-4 months.
18% of respondents are user of jio more than 4 months.
0% of respondents are Non user.
From which source respondents came to know about Reliance JIO?
Sources % of respondents No. of respondents
42. Television 52 26
Internet 34 17
Newspaper 12 6
Radio 2 1
Table 6
Fig 5
INTERPRETATION:
52% of respondents are known by Television
34% of respondents are known by Internet
12% of respondents are Newspaper.
2% of respondents are Radio.
Which feature of Reliance JIO convinced respondents to use this?
Convincing factor % of respondents No. ofrespondents
43. Connectivity 14 7
Scheme 44 22
Advertisement 18 9
Goodwill 24 12
Table 7
Fig 6
INTERPRETATION:
14% of respondents are convinced with connectivity.
44% of respondents are convinced with scheme.
18% of respondents are convinced with Advertisement.
24% of respondents are convinced with goodwill.
Which service do respondents like most while using the Reliance jio
services?
services % of respondents No. ofrespondents
44. Data services 45.1 23
Call rate 45.1 23
Network coverage 3.9 3
Value added services 5.9 2
Table 8
Fig 7
INTERPRETATION:
45.1% of respondents are in favour of Data services.
45.1% of respondents are in favour of Call rates.
3.9% of respondents are in favour of Network coverage.
5.9% of respondents are in favour of Value added services
Why did respondents choose this service provider?
Choose the service % of respondents No. ofrespondents
Unlimited calling services 46 23
Unlimited Data services 38 19
45. Table 9
Fig 8
INTERPRETATION:
46% of respondents are chosen to Unlimited calling services.
38% of respondents are chosen to Unlimited Data services..
14% of respondents are chosen to Unlimited Sms services..
2% of respondents are chosen to All services.
Unlimited sms services 14 7
others 2 1
46. Have respondents called anytime at customer care?
Respondents % Of respondents No. of respondents
Yes 59.2 27
No 40.8 23
Table 10
Fig 9
INTERPRETATIONS
59.2% of respondents calls at customer care
40.8 of respondents don’t call at customer care
47. If Yes, how often respondents call at customer care?
% of respondents No. ofrespondents
Daily 0 0
Once in week 4.3 1
Once in month 43.5 10
Rarely 52.2 12
Table 11
Fig 10
INTERPRETATION:
0% of respondents calls customer care daily.
4.3% of respondents calls customer care weekly.
43.5% of respondents calls customer care monthly.
52.2% of respondents calls customer care rarely.
For what reason do respondents call customer care?
48. % of respondents No. ofrespondents
Value added services 23.8% 5
Schemes 23.8% 5
Complaints 52.4 11
Others 0% 0
Table 12
Fig 11
INTERPRETATION:
23.8% of respondents are made call for value added services.
23.8% of respondents are made call for new schemes.
52.4% of respondents are made call for complaints.
0% of respondents are made call for other queries.
Rate the following Reliance JIO services on basis of respondents
satisfaction?
50. INTERPRETATION
1. Network coverage
7 respondents feel that network coverage of Reliance JIO is excellent.
29 respondents feels network coverage of Reliance JIO is very good.
8 respondents feels network coverage of Reliance JIO is fairly good.
3 respondents feels network coverage of Reliance JIO is average.
3 respondents feels network coverage of Reliance JIO is poor
2. Data Services
4 respondents feel that Data Services of Reliance JIO is excellent.
13 respondents feels Data services of Reliance JIO is very good.
21 respondents feels data services of Reliance JIO is fairly good.
3 respondents feels data services of Reliance JIO is average.
9 respondents feels data services of Reliance JIO is poor
51. 3. Calling Services
3 respondents feel that of Calling services Reliance JIO is excellent.
16 respondents feels calling services of Reliance JIO is very good.
18 respondents feels calling services of Reliance JIO is fairly good.
7 respondents feels calling services of Reliance JIO is average.
6 respondents feels calling services of Reliance JIO is poor
4. Value Added services
3 respondents feel that of value added services Reliance JIO is excellent.
20 respondents feels value added services of Reliance JIO is very good.
22 respondents feels value added services of Reliance JIO is fairly good.
2 respondents feels value added services of Reliance JIO is average.
3 respondents feels value added services of Reliance JIO is poor
5. Customer Care
4 respondents feel that of customer care Reliance JIO is excellent.
8 respondents feels value customer care of Reliance JIO is very good.
29 respondents feels value customer care of Reliance JIO is fairly good.
7 respondents feels customer care of Reliance JIO is average.
2 respondents feels customer care of Reliance JIO is poor
6. New schemes and offers
6 respondents feel that of new schemes and offers Reliance JIO is excellent.
21 respondents feels value new schemes and offers of Reliance JIO is very good.
20 respondents feels new schemes and offers of Reliance JIO is fairly good.
3 respondents feels new schemes and offers of Reliance JIO is average.
52. What should be improved in Reliance Jio services?
% of respondents No. of respondents
Network coverage 22.4 11
Data Services 49 24
Calling services 55.1 27
Value added services 10.2 5
Customer care 18.4 9
New schemes and offers 4.1 2
Table 14
Fig 13
53. INTERPRETATION
11 respondents wants to improve network coverage in Reliance Jio.
24 respondents wants to improve data service in Reliance Jio.
27 respondents wants to improve calling services in Reliance Jio.
9 respondents wants to improve Customer care facility in Reliance Jio.
5 respondents wants to improve value added services in Reliance Jio.
2 respondents wants new schemes and offers in Reliance Jio.
54. Are respondents satisfied with Reliance JIO services?
Satisfaction level % Of respondents No. of respondents
Yes 78 39
No 22 11
Table 15
Fig 14
INTERPRETATION:
78% of respondents are satisfied.
22% of respondents are not satisfied.
55. Would respondents recommend Reliance JIO to others?
% Of respondents No. ofrespondents
Yes 62 31
No 14 7
Maybe 24 12
Table 16
Fig 15
INTERPRETATION:
62% of respondents will reccommed jio to other
14% of respondents are will not recommended jio to others.
24% of respondents are not sure about it.
56. Are respondents using any other service provider than Reliance JIO?
% Of respondents No. of respondents
Yes 88 44
No 12 6
Table 17
Fig 16
INTERPRETATION
88% of respondent are also using other service provider than Reliance JIO
12% of respondents are using Reliance JIO only.
57. If yes, which one.
% of respondents No. ofrespondents
Airtel 33.3 15
Idea 17.8 8
Vodafone 20 9
BSNL 15.6 7
Aircel 13.3 6
Table 18
Fig 17
58. INTERPRETATION
33.3% of respondents uses airtel with Reliance JIO.
17.8 % of respondents uses idea with Reliance JIO.
20% of respondents uses vodafone with Reliance JIO.
15.6% of respondents uses BSNL with Reliance JIO.
13.3% of respondents uses aircel with Reliance JIO.
59. In comparisonto Reliance JIO do respondents find service of any
service provider better or not.
% Of respondents No. of respondents
Yes 61.7 29
No 29.8 14
Maybe 8.5 4
Table 19
Fig 18
INTERPRETATION
61.7% of respondents finds the services of other service provider better than Reliance
JIO.
29.8% of respondents finds the services of Reliance JIO better.
8.5% of respondents are not sure about it,
61. The following are the findings of the study.
1.While conducting the survey,I found that most of 78% respondents are satisfied with Reliance
JIO,and 22% of respondents are not satisfied. Because still they have network problem in some
areas.
2.Reliance JIO has wide market captured in Delhi as LYF handsets are highly demanded in the
market by its customers.
3. Most customers purchased JIO because of its free services
4.Customers are nearly satisfied with the 4G unlimited services as comparison to others services.
5.Reliance JIO is the market leader in Delhi areas, all the customers are preferably happy with its
products & services.
6.Reliance JIO is enhanced the potential market share in Delhi.
7.Wide network coverage is available in Delhi areas according to the customers.
8. JIO services are highly effective in Delhi as the no. of calls made to the customer service
center are low.
At last it can be said that there are a lot of scope of Reliance jio market in near future
62. SUGGESTIONS
1.In today’s era the Reliance JIO must focus on rural areas to get the people attention and gather
the rural people interest.Because most of rural people are not having the knowledge about
Reliance JIO.
2.Spread out the awareness about Reliance JIO in deep rural areas.
3.Replenish the products on Retailer’s shop on right time,where it is lacking.
4.Remove(exterminate) the problem of calling congestion & call drop.
5.Make the advertisement of Reliance JIO by putting hoardings,boards,posters,and neon
(electric) sign boards in every areas.It should be highlighted punch line”LYF DEKHO LYF
JAISI”.
6.Get the feedback from existing customers about Reliance JIO and take the reference for
making new customers.
8.Reliance JIO should try building a good relationship with all retailers,praise,recognition &
honour on several occasion for our retailers would help a lot.
9.The customer care people and also employees in Reliance JIO should try to convey brand
Reliance JIO while talking to people.
10. Enhance the market penetration & shares in every market and give the high competition to
others company.
64. 1. The first problem I faced is in getting the co-operation of the customers. Many of the
respondents I approached did not agree to the need and utility of the project and hence did not
agree to provide me with information.
2. The behavior of the customer is unpredictable which may result in the lacking of accuracy in the
data.
3. As the sample size of the survey was so small and comprise of only 50 customers, the results
may have some prone to errors.
4. Study accuracy totally based upon the respondents response.
5. Stipulated short span of time for survey.
66. Reliance JIO has become a very successful brand in India & providing customer satisfaction is
to be there main motive.It provides unlimited free calling and data services & SMS on the move
as people are more dependent on it in their daily lives like wide network coverage and good 4G
services.Because 3G services was unable to meet out customer needs and wants.That’s why 4G
has been evolved for Indian customers.
Reliance JIO possesses congestion free & wide network coverage, attractive 4G schemes &
customer services as well as lifetime roaming free services.
Providing customer satisfaction is the most crucial step of the company as they are to be satisfied
and provides Internet access on the move such as Wide network coverage and good 4G services
as they are important and technology advanced stuff required by almost everybody in today’s
environment,
Reliance JIO is a home brand company and a very emerging brand in India and will be
successful in overseas market in upcoming years. It possesses congestion free & wide network,
attractive 4G schemes & customer services to cover one of the widest areas.
From the details it can be concluded that 75% of Reliance JIO users preferred to remain with
Reliance JIO and fully stisfied. Also good number of customers who are willing to switch from
their respective subscribers showed interest in Reliance JIO.Reliance JIO is capturing the wide
area of Indian markets increasingly day by day.Hence, these statistics imply a bright future for
the company.It can be said that in near future, the company will be booming in the telecom
industry.
68. Referred Books:
Kothari. C.R (2004): Research Methodology Methods & Techniques‟, New Age International
Publishers, New Delhi, 2nd Edition.
Principles of Marketing –Philip Kotler & Kevin keller edition 12
Market Research – D.D. Sharma
Books & magazine on mobile communication-Kamil Sh. Zigangirov.
Articles:
Mukesh Ambani's son Akash Ambani joins Reliance Industries; begins at telecom
arm Reliance Jio, The Economic Times
Reliance Jio Infocomm launches 4G services for employees, The Economic Times,
December 27, 2015, retrieved December 29, 2015
Reliance Industries buys 95% stake in IBnfotel Broadband for Rs 4,800 cr, The
Economic Times Business Line
Reliance Jio employees to get freebies, discount on 4G service, Gadgets 360 -
NDTV, December 25, 2015, retrieved December 29, 2015
Reliance to launch Jio by Dec, set to kick off pricing war, Business Standard
69. Web Sites:
https://www.mylyf.com/smartphones at 12:30 A.M
http://www.mysmartprice.com/mobile/pricelist/lyf-mobile-price-list-in-
india.html#subcategory=mobile&property=200088-6753566 at 3:20 A.M
https://jiocare.net/preview-offer-compatible-devices/ at 7:20 P.M
https://www.jio.com/preview/jiofi at 9:40 P.M
https://www.jio.com/en-in/apps/my-jio at 9:40 P.M
http://www.news18.com/news/tech/reliance-jio-prime-plans-full-tariff-list-
here-and-all-details-you-need-to-know-1354939.html at 9:50 P.M
72. Questionnaire
1.Since when you are using RELIANCE JIO
Less than three month
3-4 months
more than 4 months
Non users
2.From which source you came to know about Reliance JIO?
Television
Internet
Newspaper
Radio
3. Which feature of Reliance jio convinced you to use this?
Connectivity
Schemes
Advertisements
Goodwill
4.Which service do you like most while using the Reliance jio services?
Data services
Call rate
Network coverage
Value added services
5. Why did you choose this service provider
Unlimited calling services
Unlimited Data services
Unlimited sms services
All services
6. Have you called anytime at customer care?
73. Yes
No
7. If Yes,how often you call at customer care?
Daily
Once in week
Once in month
Rarely
8. For what reason do you call customer care?
Value added services
Information regarding new schemes
Complaints
Other queries
74. 9. Rate the following Reliance JIO services on basis of your satisfaction?
Services Excellent Very
good
Fairly
good
Average Poor
Network
coverage
Data service
Calling service
Value added
services
Customer care
New schemes
and offers
75. 10.What should be improved in Reliance JIO services?
connectivity
data services
calling services
value added services
customer care
New scheme and offers
11. Are you satisfied with Reliance JIO services?
yes
no
12. Would you recommend JIO to others?
a)Yes
b)No
c) maybe
13. Are you using any other service provider then Reliance JIO
yes
no
14. If yes, which one.
Airtel
idea
Vodafone
BSNL
Aircel
15. In comparison to Reliance JIO do you find the service of any other service provider better or
not
yes
no