1) Reliance Communications was founded with the goal of providing affordable communication tools to all Indians. 2) The survey found that customers had average or good opinions of Reliance's prepaid and postpaid services and GPRS, but were more critical of customer service and feeling they got full value for money. 3) While some customers preferred Reliance, many said they would switch to Vodafone or Airtel due to issues with Reliance like unstable service, unresolved problems, and poor network connectivity.