- The document outlines the program management and project management office (PMO) experience of an individual from 1993 to 2015. It includes roles managing financial implementations, an SSC set up, CRM blueprints, ERP integrations, and vendor governance programs. - Key experiences include establishing PMOs at DHL EMEA and SPE-Luminus to facilitate major projects using PMI methodology and portfolio management. The individual also managed implementations of SAP, Oracle, MS Project Server and set up a PMO at NMBS Holding focused on governance, portfolio management and an EPM implementation. - Core expertise is listed as a PMP-certified program and PMO manager experienced in SAP CR

1. Program Management Experience
DHL group – between 1993-2000
- Project manager for the implementation of Oracle Financials Belgium& the
Netherlands
- Finance ProgramManager Implementation for the “Vanilla “harmonisation
programin EMEA & global with :
o Standard processes
o Standard organization
o SLA with OPS & Sales
o Definition of skills & competencies
o Training program
- Project manager to set up SSC in Maastricht for all credit control activities
Banksys NV-between 2000 & 2002
- Programmanager for the Euro transition of :
o all Oracle financial applications
o all in house billing applications
o conversion of all terminals
Mobistar NV- 2004
- Project manager for the set up of a CRM blueprint in alignment with business &
CIT
- Project manager for the integration of ERP & DWH activities fromBelgiumto
the FT organization in Paris
Telenet Solutions – 2005
- Project manager for the successful launch of the VODSL product for the B2B
customers
SPE – Luminus – between 2005 & 2008
- Programmanager for the set up of the followingprojects :
o Integration organization B2C & B2B
o Set up new company in Liege ( St lambert)
o Implementation of new SAP CRM , Finance & HR
- Responsible for the management of the Integrator ( CSC)
NMBS ICTRA & Syntigo – 2008 &2009
- Project Manager for the implementation of MS Project Server ( EPM) in
combination with Project portfolio management
o Interface with SAP PS as part of the project.

2. Essent & Brutelé – 2010 & 2011
- Senior PM for the set up an implementation of “ change activities “ needed to
support the CRM implementation being :
o Clear standard processes
o Roles & Responsibilities defined
o Clear communication plan
o Adjusted programgovernance
o Etc...
Tuc rail NV – 2011-2013
- Project manager for the pragmatic implementation of EPM ( project server )
and SAP BI-IP ( manage budgets)
Alpha card – 2014-2015
- Program manager for the set up of a total Outsourcing governanceincluding
the creation of a policy, procedures and processes. Successfully completed
this programin addition to the closure of all outstanding Audit points.
- Set up of vendor management in line with the Outsourcing governance and
completed for the top 20 vendors of Alpha card.

3. PMO experience
DHL EMEA – 1997-2000
Initiation of a Pan- European PMO in order to facilitate all major financial projects
with DHL EMEA – ensuring proper follow up of the PMI methodology and setting up a
unique reporting
SPE – Luminus - 2005-2008
Responsible for setting up and managing a Central Programoffice (Process& data
governance combined with PPM) in SPE / Luminus to manage all projects and
programs, setting up a pragmatic PMBOK based project methodology , ensuring a
proper sourcing process and establishing a proper portfolio management.
Responsible for the migration of the BTB and BTC organizations and the creation and
set up of a new company in Liege
Successful implementation of SAP in the new organization SPE/ Luminus and the new
company in Liege.
NMBS Holding – ICTRA (ICT for RAIL) – 2008-2009
Assisting and managing a PMO with NMBS Holding with focus on:
- Setting up PMO governance based on PMBOK
- Initiating an Internal Portfolio Mgt process
- Implementation of EPM ( project server)
Tuc Rail NV - 2011-2013
Responsible for the unit in Tuc rail NV covering all external programs towards Infrabel
and internal projects.
Main activities including proper budgeting, resourcemanagement, planning and
reporting based on PMBOK methodology.
Responsible for the pragmatic implementation of EPM (project server) and SAP BI-IP
(manage budgets)

4. Key expertise
PMP certified Experienced Program& PMO Manager, Implementation of SAP CRM,
Finance & HR, PS & BI-IP, EPM (project server), significant expertisein implementing
methodology, governance and training related to PPM.