1. PRASANTA KUMAR BEHERA
Gopinathpur, Pakhar, Anantapur, Soro, Balasore - 756046
Contact: +91-9564103590,8584874845;Email: prasanta104@gmail.com
29-12-2015
PRASANTA KUMAR BEHERA
SENIOR OFFICER
ICICI BANK LTD
MOHANBATI, N S ROAD
RAIGANJ, WESTBENGAL-733134
Dear Sir/Madam
I am submitting herewith my resume for your perusal and consideration to join in your organization.
To describe myself in a nutshell, I am systematic, organized and hardworking; ready to take up any challenge of life abreast
with the latest trends and a team player with excellent communication skills.
Review of my credentials will indicate that I am a Banking Professional having experience across General Banking Operations,
Branch Administration, Operations Management, Customer Relationship Management and Team Management ; currently
spearheading as Senior Officer with ICICI Bank Ltd. and possess knowledge of ECS (Electronic Clearing Service), Credit
Administration involving Credit Appraisals, Verification of Documents, Transaction Processing, Process Management, MIS
Reporting and Statutory Compliances.
I am seeking a challenging job that would synergize my skills and knowledge with the objectives of the organization. Being a
dedicated and focused individual, I am determined to add value to the organization I work for, through my exceptional
knowledge and learning ability.
My basic objective is to hone in my skills for comprehensive personality development and be an epitome of trust and rel iability
in the corporate world. My prime goal is to understand professional environment and capitalize on opportunities.
I am confident of making visible contribution for the growth of the organization. I'd appreciate the chance to meet with
you in person to discuss as to how I could be a vital part of your organization.
Thanking you,
Yours sincerely,
Prasanta Kumar Behera

2. PRASHANT KUMAR BEHERA
Gopinathpur, Pakhar, Anantapur, Soro, Balasore - 756046
Contact: +91-9564103590,8584874845;Email: prasanta104@gmail.com
BANKING PROFESSIONAL
Seeking challenging assignments in a highly competitive environment with an organization of repute across the industry
SUMMARY OF SKILLS
 Competent and diligent professional with experience across General Banking Operations, Branch Administration,
Operations Management, Customer Relationship Management and Team Management ; currently spearheading as
Customer Service Officer with ICICI Bank Ltd.
 Well versed in ECS (Electronic Clearing Service), Credit Administration involving Credit Appraisals, Verification of
Documents, Transaction Processing, Process Management, MIS Reporting and Statutory Compliances.
 Proficiency in retail banking operations, reconciliations, insurance products, assessing need based credit facilities and
sound understanding of banking practices and procedures.
 Possess keen business acumen in understanding financial requirements and analyzing the Credit / Risk involved in
compliance with the rules laid down by various governing bodies and RBI.
 Exceptional analytical, troubleshooting organizational, communication, prioritization, problem solving and leadership
skills. Demonstrated ability in developing and ensuring customer satisfaction by maintaining excellent Turn around Time
(TAT) for delivery & service quality norms.
Technical Skills
SAP R/3, MS Office and Internet Applications
PROFESSIONAL EXPERIENCE
ICICI BANK LTD. Mar’14 - Till Date
Senior Officer
 Handling entire spectrum of branch operations of Front Office, Cash, & Customer Service comprising consumers of East
region. Managing reconciliation of consumer & Banking Activities on daily / monthly basis.
 Responsible for cross selling of products like Fixed/Recurring Deposits, Govt. Securities Bonds and other products.
 Managing an out source-operating agency against the entire operations of Banking.
 Ensuring effective control in 5 S, SOX Audit, Business Continuity Plan, and Service Request.
 Handling general administrative activities entailing overall office administration, maintaining records of sales,
distributions as well as other documentation. Accountable for monitoring the overall branch operations & managing profit
center operations with profitability excellence.
 Responsible for managing all the administrative & official activities while maintaining the healthy work environment &
discipline. Working closely with internal teams for ensuring smooth completion of all activ ities with respect to issuance of
policies.
 Analyzing customer needs, accordingly providing customized banking solutions and beneficial suggestions to them to
ensure maximum customer satisfaction for referral and repeat business.
 Addressing various issues, queries, complaints raised by customers and resolving them to the best of their satisfaction
 Appraising the targeted customers on various products & services of the bank, such as Savings & Current Accounts, Fixed
Deposits and Insurance products.
 Establishing credibility in creating relationships with major Client and Customers coupled with proven capability in
managing customer centric banking operations ensuring customer satisfaction by achieving delivery and service quality
norms.
 Executing cash handling functions in an accurate and secure manner for receiving and processing of payments
 Coordinating with branches & other banks for clearing operations and other transactions.
 Implementing process improvement initiatives to ensure smooth flow of transactions in accordance with the procedures
and agreed standards
 Consolidating MIS reports with key data and submitted to management for review, on a regular basis.
SHYAMGODAVARI STEELS PVT LIMITED Feb’12-Mar’13
Accountant
BASIL INTERNATIONAL LIMITED Mar’10-Feb’12
Developer

3. EDUCATIONAL CREDENTIALS
B.A. (Hons)
Saraswata Mahavidyalaya, Anantapur, Odisha
Intermediate
Saraswata Mahavidyalaya, Anantapur, Odisha
P.G.D.B.O., 2011
I.F.B.I., NIIT, Kolkata
Foundation of Banking Certificate Programme.
IFBI-NIIT, Bhubaneswar
Technical Education
 Post Graduate Diploma in Computer Application (PGDCA) from Tagore Institute of Information Technology, New Delhi
 Mobile Phone Software & Hardware Course from Regional technical Training Institute, Dhenkanal, Odisha.
 Computer Hardware & Networking Course from Regional Technical Training Institute in Dhenkanal, Odisha.
Date of Birth: 07-04-1989
References:
ANURAG VERMA
Cluster Branch Manager,
ICICI Bank Ltd, English Bazar, Malda-732101
Mob- 09674747123
AJAYA KUMAR BHAUWALA
CEO & MD
Shyamgodavari Steel Pvt Ltd, Lagbagh Road, Bangalore- 560027
Ph- 080-22223709