1. Nagabhusan Pannalkar
#125, 5th
Main, JP Nagar 7th
Phase, Puttenahalli, RBI Layout, Bangalore-560076.
Mobile No: +919886975321 E-mail id: nagabhushan_1988@yahoo.co.in
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Career Objective:
To work in a fast paced team oriented environment where I could commit and contribute
significantly with the help of my strong Quantitative ability and Communication skills.
Professional Overview:
I am a Banking professional with a Total work experience spanning nearing 4 years. Extremely self
motivated individual who enjoys the challenges of a busy, demanding work environment. I am a
team player used to prioritizing workloads under pressure and capable of making significant
contributions to the efficiency of the organization.
Major Responsibilities include Customer Service Operations, Internal Branch Audit and compliance
with adherence to KYC/AML regulations. Coordinating with Sales Team and generating MIS
Reports using Advanced Excel and Complex data analytic tools like SAS. Other Responsibilities
include Service Product Marketing and Cross Selling.
o Key Qualifications and Skills include:
Team Player Strong Interpersonal Skills Customer Service Operations
KYC/AML Customer Query Resolution Compliance
Internal Audit Risk Management Advanced Excel
MIS Reporting Base SAS Credit Analysis
Sales Co-ordination Service Product Marketing Cross-Selling
Education:
• Masters in Business Administration (Finance) from RNS Institute of Technology,
Bangalore in the year 2009-11.
• Bachelor of Engineering (Electronics and Communication) from Atria Institute of
Technology, Bangalore in the year 2005-09.

2. Work Experience:
Axis Bank Ltd.-Assistant Manager, Bangalore-May 2014 till date.
Customer Service-Operations:
o Review & monitoring of Account Opening Form Rejection cases, Account closures,
overdue Fixed Deposits & Fixed Deposit maturity data and renewals thereof.
o Scrutinize and verify Customer requests, Account Opening form as per prescribed
checklist before dispatching for processing. Informing customers in case of rejections,
if any.
o Closure of complaints within the applicable TAT and handling of irate customers.
o Ensuring quality creation, assignment and timely resolution of complaints.
Compliance & Risk Management:
o Ensure Operations, Risk control and process adherence at branches.
o Branch Audit scores.
o Fraud prevention.
o Operations risk monitoring.
o RBI audits, inspections.
o Proper authorization of KYC documents.
o Authorization of various types of vouchers and verification of transactions in Finacle
Software.
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Major Project Initiatives:
• Savings/Current Account Attrition Model: Model to predict which Customers will deplete their
Balance in Account over the next 6 Months.
• Next Best Digital Service: Models and the strategy to predict the propensity of a customer to use
Net Banking, Mobile Banking and Debit Card channels.
• Agriculture Loans Behaviour Model: Model to predict the likelihood of an existing customer to
default on Axis Bank’s Loan Products.
Indusind Bank Ltd.-Assistant Manager, Bangalore-September 2013 to April 2014.
RBL Bank– Personal Banker-Operations, Bangalore - April 2012 to September 2013.
Sreecharan Co-op. Bank-Management Trainee, Bangalore- August 2011 to February 2012.

3. M.B.A Finance Project:
Project Title:
Study of Lean Thinking in Retail Depository and Investment Operations at ING Vysya Bank Ltd.
Results of the Study:
o Improved Process efficiency.
o Efficient handling of Customer queries and complaints.
Other Details:
Certifications:
Data Science with SAS, from Jigsaw Academy, Bangalore
C++ Programming, from NIIT, Bangalore.
Junior Associates of the Institute of Bankers (JAIIB) from IIBF.
Other Language Proficiency: Spoken – English, Hindi, Marathi, Kannada, Tamil
Written – English, Hindi, Kannada