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This document discusses the importance of cross-cultural skills in management. It covers topics such as understanding cultural differences, improving intercultural communication, and why cross-cultural skills are needed when trading overseas or placing orders internationally. Specific cultural differences that can impact business include attitudes towards eye contact, decision making processes, and conventions around accepting offered items. Developing cross-cultural skills involves gaining knowledge of other cultures, understanding one's own cultural biases, and improving intercultural communication strategies.
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This document discusses the hospitality and catering industry. It begins by outlining the objectives of understanding the industry and career opportunities. Some key points made include that the industry employs over 2 million people in the UK, with half a million working in restaurants. The industry can be split into the commercial sector including hotels and restaurants, and the catering sector providing food services to other businesses. National chains operate standardized services while local businesses offer variety. The document also defines hospitality, catering, and different types of catering services.
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Oral expression strategies
This document provides guidance on verbal communication strategies for academic presentations and public speeches. It discusses the importance of audience analysis, setting goals, organizing content logically using a three-step method, and designing effective visuals that are simple, clearly labeled and help convey complex ideas. Engaging the audience through a conversational style, humor, stories and vocal variety is also emphasized. Intercultural communication skills like respecting differences, building trust and understanding body language across cultures are highlighted.
Cross cultural communication.pptx
The document discusses cross-cultural communication challenges faced by trainees from other countries undergoing training in India. It describes how the foreign trainees did not adapt to the Indian workplace culture by not following the dress code and expecting alcohol at the office canteen. During training, the foreign trainees asked many basic questions and complained about lack of manuals. This highlighted the need for companies to sensitize foreign trainees to the Indian work culture.
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TIPS ON HOW TO ADAPT TO A FOREIGN CULTURE.pdf
The document provides tips for adapting to a foreign culture. It recommends getting social support from others in the local community, such as expat groups or colleagues. Exploring and immersing oneself in the local culture allows one to understand the traditions, customs and values of the people. Learning the local language facilitates smoother communication and integration. Maintaining a sense of humor can help navigate cultural differences and foster connections with locals. Participating in local activities and making new friends further aids in cultural understanding and adjustment.
Culture and language
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Cross cluture commuction
Culture is the lens through which people view and make sense of the world. It influences communication styles, approaches to conflicts, decision making, and ways of knowing. Communication involves both verbal and non-verbal codes like words, gestures, eye contact and appearance that can be interpreted differently across cultures. Effective cross-cultural communication is important for business, jobs, diversity, and understanding global markets. To improve cross-cultural communication, one should slow down, separate questions, avoid negatives, take turns, clarify meanings, and be mindful of etiquette and humor.
interculturalcommunicationpresentation-110421101620-phpapp01.pdf
This document discusses culture and intercultural communication. It begins by listing factors that can cause cultural differences, such as history, education, social backgrounds, ethnicity, religion, ecology and technology. It then defines intercultural communication as effective communication between people from different cultural backgrounds, and discusses the importance of intercultural communication skills for international business and a multicultural workforce. Examples of cultural differences in communication styles, such as different greeting behaviors, are provided. The document concludes that diversity can present both challenges and opportunities, and that acknowledging, understanding and valuing cultural differences is important.
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Ppt sai
- 2. CROSS CULTURAL SKILLS IN MANAGEMENT
- 3. Index Culture Cross Culture Culture Shock Cross Cultural Skills in Management Why do we need Cross Cultural Skills Knowledge of Other Cultures Understanding our Own Attitudes Examples of Cultural Differences Improving intercultural Communication Conclusion
- 7. CROSS CULTURAL SKILLS IN MANAGEMENT Managing Diversity Interpersonal Communication Motivational Leadership Credibility Patience
- 8. WHY DO WE NEED CROSS CULTURAL SKILLS Trading Overseas Placing Orders
- 9. KNOWLEDGE OF OTHER CULTURES Company policy Decision Making Process Time Management Body Language and Eye Contact Meetings
- 10. UNDERSTANDING OUR OWN ATTITUDES Understand your own cultural attitudes and develop your intellectual skills. Take sometime to make a personal visit.
- 11. EXAMPLES OF CULTURE DIFFERENCES In the America’s as well as in Arabic countries the pauses between words are usually not too long. In many cultures all over the world, avoiding eye contact or looking at the ground when talking to one of higher social status is a sign of respect. In Persian and Pakistani cultures, if a person offers an item, it is customary to not instantly accept it.
- 12. IMPROVING INTERCULTURAL COMMUNICATION It is essential that people research the cultures and communication conventions of those whom they propose to meet. Avoid using slang and idioms. Listen carefully and if in doubt ask for confirmation of understanding.