Managing Diversity in the Workplace

1. Managing Multicultural Workplace
Presented by
Nicole King
August 10, 2016

2. What is “Diversity” in the
workplace?
Diversity is viewed more as the way a company
responds to its workforce
It’s the differences that make
each person unique!

3. Multicultural Diversity
Multicultural diversity is considered a trait of workplace
diversity and understanding the cultural competency of
the organization

4. What is Cultural
Competence?
Culture- The shared values,
traditions, norms, customs,
art, history, folklore, and
institutions of a group of
people that are unified by
race ethnicity, language,
nationality, or religion .
Competence- The
ability to do something
well or to a required
standard.

5. Cultural Competence
Cultural Competence is the ability to
interact effectively with people from
different cultures beyond the boundaries
of their own cultural interpretations and
biases.
Source: JWB, Pinellas County 2012

6. How to Overcome Cultural
Barriers
Determine whether a specific behavior or
attribute is a requirement of the job.
Identify whether or not you can reasonably
accommodate the cultural difference.
Determine how best to accommodate the
cultural difference.
Learn about other cultures.
Ask your employees for insight.

7. 9 Ways to Manage Multicultural
Teams
1. One size does not fit all
2. Seek to understand and listen for the opportunity to build
bridges
3. Embrace diversity as an asset, and get curious
4. Stop focusing on treating everyone the same
5. Connect, don’t correct
6. Resist gravitating toward members of similar
backgrounds
7. Be open to discussing diversity
8. Choose people who demonstrate a capacity to adapt their
behavior to people different from them
9. Stop focusing on diversity and start focusing on inclusion

8. Ask Yourself …
Does my behavior contribute to
work output and mission
accomplishment?
Could my behavior offend or hurt
others?
Could my behavior be
misinterpreted as intentionally
harmful or harassing?
Could my behavior be sending out
signals that invite harassing
behavior?

9. Resources
http://www.diversityresources.com/cultur
al-diversity-workplace/
http://www.forbes.com/sites/forbescoach
escouncil/2016/06/03/nine-ways-
managers-can-best-support-multicultural-
teams/#f5076c568b7b
http://smallbusiness.chron.com/definition
-multicultural-workplace-15469.html