PPT for the subject of International Business prepared as per the syllabus of Osmania University-Hyderabad INDIA
This is very much useful for the students of the MBA program across all universities throughout the world
2. Stages Influence
Social and Cultural
Technological
Economic
Political
• Domestic
• International
• Multinational
• Global
• Transnational
Domestic
Business
International
Business
Approaches
• Ethnocentric
• Polycentric
• Regiocentric
• Geocentric
Influence
Export
Direct Investment
Licensing
Franchising
Turnkey Projects
Joint Venture
Mergers and Acquisition
Goals
• Market Share
• High Profit
• Risk Avoidance
• Resource Acquisition
• Expand Business Capacities
Advantages
• Low Price
• Variety of Goods
• High Living Standards
• Economic Growth
• Competitive Advantages
Problems
• Political risk
• Foreign Debt
• Exchange Instability
• High Cost
INTERNATIONAL BUSINESS MODEL
3. INFLUENCES
Accurate Information e.g. Bata
Timely Information e.g. Coca Cola
Size of the Business
Market Segmentation
Potentiality of Markets
Inter-Country comparative study
Host Country’s Monetary System
National Security Policies e.g.: USA
Cultural Factors e.g. : Fiji
Language
Nationalism and Business Policy e.g.: USA ‘s Be American, Buy
American Made
4. STAGES OF INTERNATIONALIZATION
Domestic Company
Limits operation, Vision, Mission to National political boundaries
International Company
Focus on domestic practices but extend wings to foreign countries (Mere
export-import)
MultinationalCompany
Different strategy for different market
GlobalCompany
Either produce in one country and market globally or produce globally and
market domestically
TransnationalCompany
Produces, markets, invests and operates across the world
5. APPROACHES TO INTL. BUSINESS
Ethnocentric
Domestic companies
view foreign markets as
an extension to
domestic markets
Polycentric
Companies establish
foreign subsidiaries and
empowers its
executives
Regiocentric
Subsidiaries consider
regional environment
for policy/strategy
formulation
Geocentric
Companies view the
entire world as a single
unit
6. MODES OF ENTRY
Indirect
Exporting Joint Ventures
DirectExporting
TurnKey
Projects
Mergers and Acquisition
Direct
Investment
Licensing
arrangements
with foreign
companies
Franchising
arrangements
with foreign
companies
Management
Contracts
Contract
Manufacturing
7. GOALS OF INTERNATIONAL BUSINESS
Toachieve higher rates of profits
Expanding production capacity
Severe competition in home country
Limited home market
Political stability vs. instability
Availability of technology and human resources
High cost of transportation
Nearness to raw material
Liberalization and Globalization
Toincrease market share
Higher rate of economic growth
Tariffs and import quotas
8. ADVANTAGES OF INTL BUSINESS
High living standards
Increased socio-economic welfare
Wider market
Reduced effects of business cycles
Reduced risks
Large-scale economies
Potential Untapped markets
9. ADVANTAGES OF INTL BUSINESS
Opportunity for challenge to domestic business
Division of labour and specialization
Economic growth of the world
Optimum and proper utilization of world resources
Cultural transformation
Knitting the world into a traditional village
10. PROBLEMS OF INTL BUSINESS
Political factors
Huge foreign indebtedness
Exchange instability
Entry requirements
Tariffs, quotas and trade barriers
Corruption
Bureaucratic practices of Govt
Technological pirating
Quality Maintenance
13. Multinational corporation/company
Multinational corporation/company is an organization doing business
in more than one country.
It is integrated global enterprise which links global resources with
global markets at profit
These companies have sales offices or manufacturing facilities in many
countries
Mnc’s have worldwide involvement and a global perspective in its
management and decision making
14. Features of MNC’s
• MNC,s consider opportunities throughout the globe though they do the business
in the countries
• MNC,s invest considerable portion of their assets internationally
• MNC,s engage in international production and operate plants in a number of
countries
• MNC,s take managerial decisions based on a global perspective.
• The international operations are integrated into the cooperation’s overall business
15. WHY COMPANIES BECOME MNCS
Protection
Tap global
Increase market share
Reduce cost
Overcome tariffs
Technological advantages
17. Advantages and Disadvantages of MNC
Creates the demand for the home country
products
Boost up the industrial activity of the home
country
Create unemployment for home country people
Earns foreign exchange for the home country and
contributes for the balance of payment
Get the benefits of foreign culture
Produces the product required by the domestic
consumer in foreign countries with foreign
resources
Saves the domestic country from environmental
pollution
Get the customer for the country’s out dated
technology
countries ad cause
Transfer capital to other
unfavorable balance of payment
May not create employment opportunities to domestic
people by following geocentric approaches or
outsourcing business operations in various counties
like USA software companies outsourcing business
operation in India
May neglect the industrial development of the home
country as the transnational companies follow the
secular approaches
May cause erosion of the domestic culture
May exploit the natural resources resulting in excessive
exploitation of naturalresources
19. GLOBALIZATION
interdependence of countries worldwide
IMF defines globalization as, “the growing
through
economic
increasing
volume and variety of cross border transactions in goods and
services and of international capital flows and also through the
more rapid and widespread diffusion of technology”
21. REASONS FOR GLOBALIZATION OF
MARKETS
Large scale industrialization enabled massproduction
Risk reduction bydiversification
Increase profits and achievegoals
Adverse business environment in homecountry
Demand for their products in foreignmarkets
Failure of domestic companies to cater the needs of customers
22. GLOBALIZATION
ADVANTAGES
Free flow of capital, technology
Industrialization
Production facilities throughout the
world
Increase in productionand
consumption
Lower prices and highquality
Jobs and Incomes
Higher standard of living
Balanced Human development
Welfare and prosperity
DISADVANTAGES
Kills domestic business
Exploits human resource
Unemployment and
underemployment
Widening gap between rich andpoor
Transfer of naturalresources
National sovereignty at stake
Commercial and political
colonialism
23. DRIVERS OF GLOBALIZATION
OF PRODUCTION
Availability of high quality raw materials and components in other
countries
Availability of skilled human resources at low cost
Availability of inputs at low cost in foreign countries
Liberal lab our laws in the foreign countries
To reduce the cost of transportation and easy logistics management
T
o design and produce the product as per the varying tastes of
customers in foreign countries
24. GATT
The General Agreement on Tariffs and Trade (GATT) was
originally created by the Bretton Woods Conference as
part of a larger plan for economic recovery after World
War II.
The GATT’s main purpose was to reduce barriers to
international trade.
This was achieved through the reduction of tariff
barriers, quantitative restrictions and subsidies on trade
through a series of different agreements.
The GATT was an agreement, not an organization.
Originally, the GATT was supposed to become a full
international organization like the World Bank or IMF
called the International Trade Organization
The agreement was not ratified, so the GATT remained
simply an agreement.
The functions of the GATT have been replaced by the
World Trade Organization.
25. GATT trade rounds
Geneva Round – 1947 The first round’s duration was 7 months. 23
countries took part in the round. The main focus was Tariffs Signing
of GATT, 45,000 tariff concessions affecting $10 billion of trade.
Annecy Round – 1949 The second round took place in 1949 in
Annecy, France. 13 countries took part in the round. The main focus
of the talks was more tariff reductions.
Torquay Round – 1951 The third round occurred in Torquay,
England in 1950. 38 countries took part in the round. 8,700 tariff
concessions were made totaling the remaining amount of tariffs to
¾ of the tariffs which were in effect in 1948.
26. Geneva Round - 1955-1956 The fourth round returned to Geneva
in 1955 and lasted until May 1956. Twenty-six countries took part in
the round. $2.5 billion in tariffs were eliminated or reduced.
Dillon Round - 1960-1962 The fifth round occurred once more in
Geneva and lasted from 1960-1962. The talks were named after
U.S. Treasury Secretary and former Under Secretary of State,
Douglas Dillion, who first proposed the talks. 26 countries took part
in the round. Along with reducing over $4.9 billion in tariffs, it also
yielded discussion relating to the creation of the European Economic
Community (EEC).
27. Kennedy - 1964 The sixth round’s duration was 37 months. 62
countries took part in the round and the main focus was Tariffs,
Anti-dumping. Its achievement was Tariff concessions worth $40
billion of world trade
Tokyo Round - 1973-1979 Reduced tariffs and established new
regulations aimed at controlling the proliferation of non-tariff
barriers and voluntary export restrictions. 102 countries took part in
the round. Concessions were made on $190 billion worth.
28. Uruguay Round - 1986-1994 The Uruguay Round began in 1986.
It was the most ambitious round to date, hoping to expand the
competence of the GATT to important new areas such as service,
capital, intellectual property, textiles, and agriculture. 123 countries
took part in the round. The Uruguay Round was also the first set of
multilateral trade negotiations in which developing countries had
played an active role
29. OBJECTIVES OF GATT
To raise standard of living
To ensure full employment and a large and steadily growing volume
of real income and effective demand
To develop the full use of the resource of the world
To expand production and international trade
30. ACTIVITIES OF GATT
Tariff bargaining
Bargaining on non- tariff trade barriers
Elimination of quantum restriction
Settlement of disputes between contracting parties
31. WORLD TRADE ORGANIZATION
WTO was established on January 1, 1995
WTO is the embodiment of the Uruguay Round results and the
successor to GATT
Government became member of the WTO on its first day
As of December 2000 there are 142 members of the WTO and 34
countries have an observer status
28 members are there in waiting list
32. Functions of WTO
Administering and implementing the multilateral and plurilateral
trade agreements which together make up WTO
Acting as a forum for multilateral trade negotiation
Seeking to resolve trade disputes
Overseeing national trade policies
Cooperating with other international institution involved in global
policy making
33. Ministerial
conference
General council
Disputes
settlement body
council
Director
general
trade policy review
body committees
Council
For
Trade
In
goods
Council
For
Trade
In
services
Council
For trade
Related
Aspects of
Intellectua
l
rights
Secretaria
t
Of the
WTO
Committee
On trade
And
developme
nt
Committe
e
On
Balance
Of
Payment
restrcitio
n
Committe
e
On‘
Budget
Finance
And
admin
Structure of WTO
34. Ministerial conference: ministerial conference is the highest
hierarchical level in the organizational structure.
All the member countries of WTO are the representative of the ministerial
conference
The ministerial conference has the authority to make decision on all
matters relating to multilateral trade agreements
General council: General council is the executives body of the WTO
General council reports its decision and activities to the ministerial
conference
There are forms of general council
Dispute settlement body
Trade policy review body
35. Council: The third level in the hierarchy is council
Council for trade in goods: This council supervise the implementation and
functioning of all agreement relating to trade in goods
Council for trade in service: This council overseas the implementation of all the
agreement relating to trade in services
Council for trade related aspects of intellectual property rights: This council
overseas the implementation
Committees: Various councils specified earlier, constitute committee
for administering the arrangement
Committees on trade and development: This committee is concerned with the
issues concerning developing countries and particularly least developed countries
Committee on balance of payments: some WTO members countries resort to trade
restrictive measures with a view to cope with their balance of paymentsproblems
Committee on budget, finance and admin: this committee deals with the issues
relating to the budget, finance and administration of WTO
36. Management bodies: plurilateral agreement of the WTO have their
management bodies. These management bodies report to the
general council
WTO provides a more powerful mechanism to solve disputes over trade
among the members countries
37. Difference between GATT and WTO
It is a set of rules and multilateral
agreement
It was designed with an attempt to
establish International Trade
Organization
It was applied on a provisional basis
Its rules are applicable to trade in
merchandise goods
GATT was originally a multilateral
instrument, but plurilateral agreement
were added at a later stage
Its disputes settlement system was
not faster and automatic
its own
It is a permanent institution
It is established to serve
purpose
Its activities are full and permanent
Its rules are applicable to trade in
merchandise and trade in services and
trade in related aspects of intellectual
property
Its agreements are almost multilateral
Its disputes settlement systems is fast
and automatic
39. KINDS OF ECONOMIC INTEGRATION
Free Trade Area: Group of countries agreeing to abolish all trade restrictions
Customs Union: (i) Member countries abolish all restrictions (ii) They adopt a
uniform commercial policy of barriers and restrictions
Common Market: (i) Member countries abolish all restrictions (ii) They adopt a
uniform commercial policy of barriers and restrictions (iii) They allow free
movement of human resource and capital
Economic Union: i) Member countries abolish all restrictions (ii) They adopt a
uniform commercial policy of barriers and restrictions (iii) They allow free
movement of human resource and capital (iv)Achieve uniformity in monetary and
fiscal policy
40. EUROPEAN UNION
Evolutionary stages
European coal and steel community
European common market/European economic community
European economic union
41. Activities of EU
• Establishment/formulation of a common custom tariff and common commercial policy
with regard to non-member countries
Abolition of all obstacles for movement of persons, services and capital among member
countries.
Common policy in agriculture and transport
Programmes to coordinate the economic policies and disequilibrium in balance of
payments of member countries.
Establishment of European Social fund
Establishment of European Investment Bank.
42. ORGANISATION OF EU
European council is the administrative body of the EU.
Each member country is represented by a minister in this council
Each member country holds presidency for 6 months on rotation basis.
The committee of permanent representatives called ‘Corper’ acts as secretariat of
the council.
43. ORGANISATION OF EU
Court of Justice
(Adjudicates
Disputes)
•Agriculture
•Social Security
•Completion of
Policy
Court of
Auditors
•EEC Budget
•Monitoring
expenditure
European
Commission
(Commissioners
andAssistants)
European Parliament
•Consultants
•Approvals
Advisory Committees
•Economic and social
•Monetary
•Coal & Steel Industry
44. NORTH AMERICAN FREE TRADE
AGREEMENT-NAFTA
NAFTA came into being on January 1,1994.
USA, Canada and Mexico together formed NAFTA
Initial agreement was between USA and Canada in 1989which
was later extended to Mexico.
45. OBJECTIVES OF NAFTA
To create new business opportunities particularly in Mexico
Enhance competitive advantage of companies operating in USA, Canada and
Mexico.
Reduce price of products and services
Enhance industrial development
To provide stable and predictable environment for investors
To develop industries in Mexico, thereby reducing migration from Mexico to USA
Improve and consolidate political relationship among member countries
46. MEASURES AS PER AGREEMENTOF
NAFTA
Opening up of government procurement markets in member
countries
Protection of IP rights of NAFTAmembers
Simplification and harmonization of product standards in
member countries
Free flow of employees and business people among member
countries
Pollution control among USA-Mexico border
47. ASEAN-ASSOCIATION OF SOUTH EAST ASIAN
A group of 6 membe
N
rsAT
viI
zOs
N
in
S
gapore, Brunei, Malaysia,
Philippines, Thailand and Indonesia in 1992 to establish a
Common Effective Preferential Tariffs(CEPT) plan which
resulted in creation of ASEAN.
Organisation structure includes ASEAN economic ministers,
ASEAN foreign ministers, ASEAN secretariat, Fixed
committees and rotating committees.
48. INDIA ANDASEAN
India became a sectoral dialogue partner of ASEAN in 1992. The
sectors were trade, investment, tourism and science and technology
India became a full dialogue partner of ASEAN during fifth ASEAN
summit in Bangkok in 1995
49. AFTA-Asian Free TradeArea
AFTAwas formed in September 1994.
AFTAwas formed to develop ASEANtrade
OBJECTIVES
To encourage inflow of foreign investment into this region
To establish free trade area in the member countries
To reduce tariff of the products produced in ASEAN countries
50. SAARC
SAARC stands for South Asian Association for Regional Co-operation
India, Bangladesh, Bhutan, Pakistan, the Maldives, Nepal and Sri
Lanka established SAARC on Dec 8, 1985.
Afghanistan joined SAARC in April 2007.
51. OBJECTIVES OF SAARC
To improve the quality of life and welfare of people
To develop region economically, socially, culturally
To provide opportunity for the people to live in dignity
To enhance self-reliance of members
To extend co-operation to other trade blocks
To enhance co-operation with developing countries
To have unity among member countries
52. ORGANIZATION STRUCTURE
The council of SAARC is the highest policy making body
The council is represented by the heads of the Government of the member
countries
The Council meets once in two years
This council is assisted by council of ministers
The council of ministers is represented by foreign ministers of member
countries
The council of ministers are assisted by standing committee which consists
of foreign secretaries of member countries
53. STANDING COMMITTEE
Monitoring and co-ordinating the programmes
Determining inter-sectoral priorities
Mobilizing co-operation within and outside the region
Standing committee is assisted by Programming
committee
54. PROGRAMMING COMMITTEE
This includes the senior officials of the member countries. The
functions are
Scrutinising budget of the secretariat
Finalising annual schedule of the secretariat
Carrying out the activities assigned by the standing committee
Analysing reports of technical committees and SAARC
regional centres and submitting them to the standing committee.
55. TECHNICAL COMMITTEE
This consists of representative of all member countries
FUNCTIONS
Formulating projects and programmes in their respective
areas
Monitoring and implementingprojects
Submitting the reports to the standing committee through
the program committee
56. TECHNICAL COMMITTEE
The technical committees of SAARC includes
Agriculture
Environment
Rural Development
Tourism and transport
Communications
Health and population activity
Science and technology
57. The Secretarial work is done by SAARC secretariat
located in Nepal.
The secretary-General is the chief of the secretariat
Ahmed Salim of Maldives is the oresent Secretary
General of SAARC
58. EXPORT PROCEDURES
Preliminaries
Offer and
Receipt of
confirmed
orders
Production
and clearance
of the
products for
exports
Shipment
Negotiation
of Documents
and
realization of
export
proceeds
Obtaining
various
export
incentives
59. PROFORMA INVOICE
Proforma Invoice includes the following:
Name of the buyer: Complete details ofbuyer/importer
Description of goods: Technical, chemical and physical features of
goods.
Price: Unit wise and total price of the goods in internationally
accepted currencies or mutually agreed currencies.
The forms used should be f.o.b., c and c.i.f ., f (Cost, Insurance and
Freight (CIF) vs. Free On Board (FOB)) or internationally accepted
form.
60. PROFORMA INVOICE
Payment Terms: Letter of credit, bill of exchange should be included.
Other obligations:
Post sales service to be provided
Providing spare parts
Warranty/guarantee for equipment/technology
Confirmed Order: The buyer sends the confirmed order to the exporter by signing
the duplicate copy of the invoice which becomes the confirmed order
61. PROFORMA INVOICE
Export License: The exporter has to obtain the export license
from the authorities concerned if the items to be exported
requires license.
Procuring Finance: If the exporter does not have the required
finance then he should arrange it from various sources.
62. CUSTOMS CLEARANCE
The exporter has to get custom clearance of the goods before they are
loaded on the ship. The list of documents to be furnished includes the
following:
Proforma Invoice
GR-I Form (Duplicate)
AR-4 Form (Duplicate)
Export License
Letter of credit covering export order, export contract or order in
original
Certificate of Inspection
63. CUSTOMS CLEARANCE
Form of Declaration (in duplicate)
Shipping bill (Five copies)
Quality control Inspection certificate(If required)
Original contract wherever available
Packing list
Letter of registration certificate (If applicable)
64. CUSTOMS CLEARANCE
Export License: The exporter has to obtain the export license
from the authorities concerned if the items to be exported
requires license.
Letter of Credit:A letter from a bank guaranteeing that a
buyer's payment to a seller will be received on time and for the
correct amount. In the event that the buyer is unable to make
payment on the purchase, the bank will be required to cover
the full or remaining amount of the purchase.
65. CUSTOMS CLEARANCE
Certificate of Inspection: Certifying or non certifying about the
fulfillment of National export standards
Form of Declaration:
Customs form completed and submitted by an exporter at the port
of export
(1) to
and
provide
value
information
of
on
exports
amount,
to
nature,
the
statistical office for compilation of foreign trade data,
66. CUSTOMS CLEARANCE
Shipping bill: The bill contains thefollowing
Name of theexporter
Description and Quantity of goods
Value of goods
Number of packages and markings onthem
Amount of drawbackclaimed
Port ofDestination
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ile B
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67. NEGOTIATION OF DOCUMENTS AND
REALIZATION OF EXPORT PROCEEDS
Government of India appointed a committee to recommend on the documentation in
export. Standardized documents suggested are as follows and the system is called as
‘Aligned Documentation System’
Invoice
Exchange control Declaration (GR Form)
Shipping Bill
Bill of Lading
68. Electronic business, or e-business, is the application of
information and communication technologies ICT in support of all
the activities of business. Commerce constitutes the exchange of
products and services between businesses, groups and individuals
and can be seen as one of the essential activities of any business.
Electronic commerce focuses on the use of ICT to enable the
external activities and relationships of the business with
individuals, groups and other businesses. The term "e-business"
was coined by IBM's marketing and Internet teams in 1996
E-business categories:
business-to-business (B2B) , business-to-consumer (B2C)
business-to-employee (B2E), business-to-government (B2G)
government-to-business(G2B) , government-to-government (G2G)
government-to-citizen (G2C) , consumer-to-consumer (C2C)
consumer-to-business (C2B)
69. E-business models
E-shops, E-commerce, E-procurement, E-malls
E-collaboration, E-auctions, Virtual Communities
Benefits of e- business
Increase revenue; Expand Client case, Reach niche market segments;
Lower operating costs; Better customer service, Enhancing Company image.
Alternative E-Business strategies
Basically the E- Business strategies are for growing the business, improving the
profits, in order to obtain the extended objective of e-business, the alternative
strategies shell be adopted which are as follows
70. E-Advertising - revenue generated from web site hits
E-retailing -revenue derived from direct Internet sales
E-Channel - revenue produced from maintenance of current
channel integrity
E-Affiliate - revenue made from paid marketing alliances
E-Franchise - revenue created from authorized agents
E-Subscription - revenue derived from payment for content
access
71. Other- Alternative e-business
strategies
Enterprise resource planning (ERP)
Electronic data interchange (EDI
e CRM or electronic customer relationship management
Automated online
Business relationship management
Customer intelligence (CI
Business intelligence (BI)
Database marketing
Partner relationship management (PRM)
Sales intelligence (SI
72. Documents for International
trade
Official Documents :Official documents are documents required for
the purpose of official (regulatory) authorization to export
Customs or Export
A certificate of origin
A health certificate
Commercial Documents
Commercial invoice , Packing list , Beneficiary certificate , Verification
documents
Transport Documents : Bill of lading, Waybill , Consignment note
Insurance Documents :Insurance certificate, and Insurance-policy
73. Global E-Marketing
:Global e -Marketing is the use of internet as a media to market and
promote your business globally. In today's world the most cost effective
method of global business promotion is e Marketing.
Advantages
Global Reach, Easy Marketing , economical, keep updated information,
more appealing to the customers
Challenges in E-Marketing
Understanding customer evolution
Charting changing technology
Weathering the storm that is understand the market environment
Integrating offline & online activities
Identifying key levers of competitive advantage
74. V-Unit
Global strategic planning is a process adopted by organizations that operate
internationally in order to formulate an effective global strategy. Global
Strategic Planning is a process of evaluating the internal and external
environment by multinational organizations, and make decisions about how
they will achieve their long-term and short-term objectives.
Global strategic planning process involves these steps:
Analyzing external environment
Analyzing internal environment
Defining the business and its mission statements
Setting corporate objectives
Quantifying goals
Formulating strategies
Making tactical plans
75. Methods of taking strategy
in Global strategic planning
Top Down planning
In this the decision will be taken at the top management level and the same
decision will moves on to all the levels of authorities in the organization
Bottom up planning
In this strategy the decision would start from the bottom or from the lower
management of the company and this will be communicated upward in the
organization
Iterative planning
Adopting either top down or bottom up method continuously until any
issue in the department is finalized or recon ciliated, this means in case
there is a conflict on any issue prevailing in the organization then until the
issue is settled down the method of planning will not be changed
76. Implementing Global
strategy
Build an Organization
Marshal resources (resources used),
Institute policies,
Pursue best practices and continuous improvement ,
Information and operating systems
Tying rewards to strategy and goals
78. Improving Intercultural
Communication
Avoid using slang and idioms, choosing words that will convey only the
most specific denotative meaning;
listen carefully and, if in doubt, ask for confirmation of understanding
(particularly important if local accents and pronunciation are a problem)
Recognize that accenting and intonation can cause meaning to vary
significantly; and
Respect the local communication formalities and styles, and watch for any
changes in body language.
Investigate their culture's perception of your culture by reading literature
about your culture through their eyes before entering into communication
with them.
79. Inter cultural Human
resource management
The human resources management in global perspective involves many
functions and the responsibility of HR becomes more prominent in global
scenario, the intercultural human resources management that is international
human resources management is supposed to perform these activities,
mentioned below.
Developing international market based staffing plans, Dealing with
employees in different parts of the world
Planning a global strategy which is acceptable implementable throughout the
world
Developing international leadership , Merging or integrating with other
companies across borders
80. Developing multicultural teams , Creating a global
vision/mission for international integration
Implementing transnational management matrices , Dealing
with cross-cultural conflict
Conducting major international negotiations , Implementing
major cultural change