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Post Occupancy Evaluation:
A means to an end?

Wednesday 26th February 2014
Outline

1.

An Introduction

2.

CSF – Common Sources of Frustration

3.

The S l ti
Th Solution – P t O
Post Occupancy Evaluations
E l ti

4.

Government Soft Landings Approach to P.O.E.

5.

The Role of the Facilities Management Industry
2. Common Sources of Frustration

“I can never book a meeting room”
“The office is too noisy”
“The glare off my screen gives me a migraine”
“We are maintenance contractors, not (re)designers”
“I have to wait 1½ mins for the lift everyday at lunch”
“It is too hot in summer and too cold in winter
It
winter”
3. Post Occupation: the Challenge?

or
POE – Aims?
Feedback
F db k on Building Performance in Use:
B ildi P f
i U


Has the Project Brief been met?
j



How successful i th workplace d li
H
f l is the
k l
delivered in supporting:
di
ti
 The needs of the occupying organisation
 The end user requirements
POE – How?
Interactive:


Questionnaires



Interviews



Workshops
POE – How?
Analytical:


Environmental Measurements



Space Management



Cost Analysis
The Solution?

Listen

Feedback

Reflect

Learn
7 Key P.O.E. Steps

1.

Strategy – Identify Need
d
f
d

2.

Decide Issues to Address

3.

Define the Why & How

4.

Select Feedback Approach

5.

Collect Feedback

6.

Analyse & Report

7.

Action & Learn key recommendations
4. Government Soft Landings - Policy

1.

Assets = reduce cost & improve performance

2.

GSL Lead & Golden Thread

3.
3

Manage Aftercare

4.

Post Operational Evaluation

5.

BIM= Data Management Tool
Government Soft Landings - Objective

BIM + GSL = Better Outcomes
To champion better outcomes for our built assets during the design &
construction stages through Government Soft Landings (GSL) powered by a
Building Information Model (BIM) to ensure value is achieved in the
operational lif
ti
l lifecycle of an asset.
l f
t
Government Soft Landings

P.O.E. = The Principle:
“Post Occupancy Evaluation to design/construction team and capture
lessons learnt to inform future projects will become part of standard
practice.
POE information will be stored on the asset information model”
Government Soft Landings

P.O.E. = S.E.E. Measures:


Functionality & Effectiveness (Social)



Environment ( Environment)



Cost (Economic)
Government Soft Landings

P.O.E. = The Future:



Standardisation for Methods of Measurement
5. FM Industry – Driving Change
Key BIM Drivers


Allow us to be more proactive & l
All
t b
ti
less reactive i gaining f db k?
ti in i i feedback?



Facilities Management is a “People” not simply buildings business. Regular
feedback critical.



Compares required vs. actual outcomes
p
q



Creates a Standard Framework for measurement



Learning becomes a requirement
Conclusion

“Tell me and I forget, teach me and I may
Tell
remember, involve me and I learn.”
Benjamin Franklin
j i
kli
My details

E: mark.a.whittaker@integral.co.uk
M: 07764 840 694
T: @Whitbags
B: www.whitbagsinfm.wordpress.com

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Post Occupation Evaluation: A Means to an End?

  • 1. Post Occupancy Evaluation: A means to an end? Wednesday 26th February 2014
  • 2. Outline 1. An Introduction 2. CSF – Common Sources of Frustration 3. The S l ti Th Solution – P t O Post Occupancy Evaluations E l ti 4. Government Soft Landings Approach to P.O.E. 5. The Role of the Facilities Management Industry
  • 3. 2. Common Sources of Frustration “I can never book a meeting room” “The office is too noisy” “The glare off my screen gives me a migraine” “We are maintenance contractors, not (re)designers” “I have to wait 1½ mins for the lift everyday at lunch” “It is too hot in summer and too cold in winter It winter”
  • 4. 3. Post Occupation: the Challenge? or
  • 5. POE – Aims? Feedback F db k on Building Performance in Use: B ildi P f i U  Has the Project Brief been met? j  How successful i th workplace d li H f l is the k l delivered in supporting: di ti  The needs of the occupying organisation  The end user requirements
  • 7. POE – How? Analytical:  Environmental Measurements  Space Management  Cost Analysis
  • 9. 7 Key P.O.E. Steps 1. Strategy – Identify Need d f d 2. Decide Issues to Address 3. Define the Why & How 4. Select Feedback Approach 5. Collect Feedback 6. Analyse & Report 7. Action & Learn key recommendations
  • 10. 4. Government Soft Landings - Policy 1. Assets = reduce cost & improve performance 2. GSL Lead & Golden Thread 3. 3 Manage Aftercare 4. Post Operational Evaluation 5. BIM= Data Management Tool
  • 11. Government Soft Landings - Objective BIM + GSL = Better Outcomes To champion better outcomes for our built assets during the design & construction stages through Government Soft Landings (GSL) powered by a Building Information Model (BIM) to ensure value is achieved in the operational lif ti l lifecycle of an asset. l f t
  • 12. Government Soft Landings P.O.E. = The Principle: “Post Occupancy Evaluation to design/construction team and capture lessons learnt to inform future projects will become part of standard practice. POE information will be stored on the asset information model”
  • 13. Government Soft Landings P.O.E. = S.E.E. Measures:  Functionality & Effectiveness (Social)  Environment ( Environment)  Cost (Economic)
  • 14. Government Soft Landings P.O.E. = The Future:  Standardisation for Methods of Measurement
  • 15. 5. FM Industry – Driving Change
  • 16. Key BIM Drivers  Allow us to be more proactive & l All t b ti less reactive i gaining f db k? ti in i i feedback?  Facilities Management is a “People” not simply buildings business. Regular feedback critical.  Compares required vs. actual outcomes p q  Creates a Standard Framework for measurement  Learning becomes a requirement
  • 17. Conclusion “Tell me and I forget, teach me and I may Tell remember, involve me and I learn.” Benjamin Franklin j i kli
  • 18. My details E: mark.a.whittaker@integral.co.uk M: 07764 840 694 T: @Whitbags B: www.whitbagsinfm.wordpress.com