This document summarizes a seminar on counter terrorism. It discusses the reality of terrorism threats, how facilities management can help manage those threats, and ways to motivate a guard force to be effective in deterring terrorism. Specific topics covered include identifying terrorism risks, establishing security measures and plans, the role of manned guarding, characteristics of low and high guard force motivation, and how keeping motivation levels high provides an effective deterrent against terrorism threats.

1. Key Learning:
Counter Terrorism
Seminar
Mark Whittaker
BIFM North

2. 2 | 2016 Key Learning Event – Counter Terrorism Event
Welcome & Thanks

3. 3 | 2016 Key Learning Event – Counter Terrorism Event
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 ‘ThinkFM: Think Productivity’, building
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Future Events

8. Today’s Event

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The reality - Frédéric Boisseau

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The Practice

11. 11 | 2016 Key Learning Event – Counter Terrorism Event
The Practice

12. 12 | 2016 Key Learning Event – Counter Terrorism Event
Counter Terrorism & FM
“We have to face the reality that locations such as primary schools, shopping malls, and
leisure centres are all potential targets for terrorist attack today. They should all develop
and rehearse an emergency response plan just as they do with fire drills.”
Chris Phillips
• What is the potential threat?
• How do we manage the threat?

13. 13 | 2016 Key Learning Event – Counter Terrorism Event
Introduction to today’s speakers

14. Trusted to protect you, your
business and your future.
Managing the
Motivation of a
Guard Force

15. The Terror Threat
Trusted to protect you, your business and your future
The bomb attacks in London in July 2005 demonstrated that
the threat from terrorism is real and serious. Although actual
attacks have so far been infrequent , it is possible that you
may find yourself or your organisation caught up in a
terrorist incident.
There are three strong business cases for why businesses
should plan to deter, or at least minimise, the impact of this
threat :

16. The Terror Threat :
Three reasons to be prepared
Trusted to protect you, your business and your future
• Legal Obligations
• Business Continuity
• Loss of Reputation

17. The Terror Threat :
The Risk Management Cycle
Trusted to protect you, your business and your future
1. Identify the
threats.
2. Establish what
you want to protect
and your
vulnerabilities.
3. Identify
measures to reduce
risk (security
improvements /
plans).
Review your
security measures
and rehearse /
review your
security plans.

18. The Terror Threat :
Manned Guarding
Trusted to protect you, your business and your future
Security Officers provide a highly effective first line of defence against
the terror threat across multiple industries including the critical national
infrastructure. Security officers can undertake various tasks from
physical guard duties, perimeter patrols, CCTV monitoring, searching,
operating X-ray equipment etc. The tasks carried out by security officers
are undertaken with the knowledge that the threat of a terrorist attack or
of espionage is persistent and potentially imminent. The environment in
which guard forces operate is typically one where the probability of a
threat occurrence is low but the failure to detect a threat can have
potentially catastrophic consequences.

19. The Terror Threat :
Characteristics of low motivation
Trusted to protect you, your business and your future
• Increased staff turnover
• Reduced productivity and task effectiveness
• Negative workforce perceptions about organisational practice
• Increased number of security officers exhibiting low morale and
enthusiasm for the job
• Communication issues
• Evidence of ineffective team-working behaviours
• Increased reactive training costs
• Poor punctuality and frequent absenteeism

20. The Terror Threat :
How can you motivate a guard force?
Trusted to protect you, your business and your future
• Positive feedback and recognition of good work
• High standard of working conditions and welfare
• Incentives
• Understanding of needs
• Evidence of a positive impact from work undertaken
• Treating all members of the workforce fairly

21. The Terror Threat :
Characteristics of high motivation
Trusted to protect you, your business and your future
• High security performance
• Workforce is proactive and continuously seeks improvements
• Good punctuality and low absenteeism
• Good staff turnover rates
• Organisational processes are run well
• Good internal communication
• Positive security culture throughout the organisation

22. The Terror Threat :
A highly motivated guard force
Trusted to protect you, your business and your future
By keeping the motivation levels of the guard force to a high level the
organisation provides an effective deterrent against the terror threat.
• People are greeted as they enter premises and checked to ensure
they have the adequate permissions to be on site.
• Searches are undertaken thoroughly and in a professional manner,
mitigating the risk of weapons or explosives coming onto a site.
• Vigilance and observation during patrols and routine duties is high, so
any persons who may be undertaking hostile reconnaissance can be
identified and challenged.

23. Any Questions?