Presentations from the inaugural BIFM North Wales Branch event at Moneypenny, Wrexham on 11 November 2014

1. BIFM Membership
Mark WhittakerBIFM North RegionDeputy Chair

2. BIFM Membership Benefits
To promote excellence in facilities management for the benefit of practitioners, the economy and society> Professional Recognition > Access to Knowledge and Information> Professional Development Tools> Networking Opportunitieswww.bifm.org.uk/bifm/membership

3. Professional Membership

4. Knowledge and Information

5. Events
> Networking Opportunities > Regions and Special Interest Groups> Think FM> Awards Dinnerwww.bifm.org.uk/bifm/events

6. Your Regions Needs You
Can you help us with:
Hosting an Event?
Speaking at An Event?
Letting us know what topics we should cover? https://www.surveymonkey.com/s/8R896YL

7. Membership Team
E: north@bifm.org.uk
@BIFM_North

8. Good afternoon. Rachel Clacher

9. 1999.

10. 1999.

11. We look after telephone calls.
That’s all we do.
We do it superbly.

12. Mantra 1: Wear your client’s shoes.

13. So we have to be/have: → Committed→ The best receptionists in the world→ Great IT & scalability→ Indispensable→ Here 24/7→ Clear team structure & pricing→ Clear financial benefitOur clients’ want: A relationshipGreat people to look after their callsEvery call handled brilliantlyGood contract termsFlexibilityTransparencyValue for moneyMantra 1: Wear your client’s shoes.

14. So we have dedicated teams:
Small businesses
Larger businesses
Legal
Property
Canal & River Trust
Retail
Healthcare
Motor industry?
Our clients’ also want: Someone who understands their businessMantra 1: Wear your client’s shoes.

15. Mantra 2:
Treat others as you would want to
be treated yourself.

16. Recruit for attitudeEmploy. Engage. Retain. Be environmentally aware Mantra 2: Treat others as you would want to be treated yourself.

17. Mantra 3:
Think big. Act small.

18. Mantra 3: Think big. Act small.

19. Mantra 3:
Think big. Act small.

20. Mantra 3: Think big. Act small.

21. Thank you.

22. What’s Happening In The FM Jobs Market?

23. Nicola Lathbury
Managing Director -Hexagon FM &
BIFM Midlands Committee Member

24. Get Connected……..
@hexagonfm
@bifmmidlands
uk.linkedin.com/in/nicolalathbury
www.hexagonfm.co.uk

25. •10 years recruitment experience
•7 years experience in facilities management industry
•3 years operational facilities management experience

26. Great News!
FM Market is Buoyant!
60% Increase in new roles this month

27. Who do we recruit for?
End Users
FM Service Providers
Waste Providers
Consultancies
Specialist Contractors to the FM & Waste Management Industry

28. THEN (2000)
•Candidate Rich
•Existing specifications
•Worked off PSLs with large agencies
•First come –first served
•Focus on numbers
NOW (2014)
•Shortage of good quality candidates on the open market
•Open minded to test specifications
•Working with smaller agencies, personal touch, relationship driven
•Structured approach to invest wisely
•Focus on quality

29. Think differently!

30. How can I find my dream job?
•Understand yourself
•Goals
•Strengths & Weaknesses
•Key Achievements
•W.I.F.T
•References
•Key Partners
•Preparation

31. How can I source my dream team?
•Strategy
•Communication
•Current skill base
•USP’s
•Market Image
•W.I.F.T
•Recruitment Process
•Managing expectations
•Key Partners
•Retention

32. Any Questions?
www.hexagonfm.co.uk
0121 240 2131
Nicola@hexagonfm.co.uk

34. The Living Wage
Caroline Reilly
Living Wage Foundation
@LivingWageUK

35. What is a Living Wage?
•The minimum wage is a negotiated settlement.
•The Living Wage is an hourly figure according to the real & most basic cost of living in the UK.
•A basket of essential goods and services and the Joseph Rowntree MIS research.

37. What is a minimum income standard?
•The income people need to have a minimum acceptable standard of living.
•Based on social consensus.
•Calculated from a “basket” of goods and services.
•“Needs”, not “wants”: not an “aspirational” living standard.

38. What is in the basket of goods and services?
In
Computer
Mobile phone
1 week UK holiday
Occasional takeaway, modest meal out
Birthday presents
Washing machine
Out
Smart phones
Foreign holidays
Satellite/cable TV
Dishwasher
Designer trainers

39. People in need of a Living Wage
•22% of employed people live in poverty despite working either one, two or even three jobs to make ends meet
•That’s 5.26 million people in the UK and it’s growing every year
•5.26 million people have to choose between life's basic essentials
•The lowest wage isn’t calculated for people to live comfortably on
•It is not enough to support a person’s or family’s basic needs in life

40. Living Wage by Sector
By proportion*
By number*
Bar staff –85%
Sales and retail assistants – 810,000
Waiters and waitresses –85%
Cleaners and domestics –450,000
Kitchen and catering assistants –80%
Kitchen and catering assistants – 370,000
Vehicle valeters and cleaners –75%
Care workers and home carers – 270,000
Launderers and dry cleaners –70%
Storage/warehouse occupations – 170,000

42. History
•Launched in 2001 by Citizens UK, families in East London.
•Early success with Hospitals, Canary Wharf & the City.
•March 2005 GLA publishes first Living Wage figure £5.80 per hour.
•KPMG identify risks and opportunities for LW.
•Momentum builds and in 2011 launched the Living Wage Foundation to accredit employers nationally.

45. Living Wage Foundation
The Living Wage Foundation recognises and celebrates the leadership shown by Living Wage Employers across the UK.
•Accreditation –
•Intelligence –
•Influence –

49. Business Benefits
•80% of employers believe that the Living Wage had improved the quality of the work of their staff, reporting improved loyalty and customer service.
•Absenteeism and sickness rates are down by 25%
•It encourages staff to stay at their job longer and saves businesses money in the long term.
•PwC found turnover of contractors fell from 4% to 1%. When turnover of contractor staff halved KPMG saved £170,000 on one contract alone!
•70% of employers feel that the Living Wage has increased consumer awareness of their organisation’s commitment to be an ethical employer.
•Over 6 years cost of KPMG’s facilities operation has reduced.

50. Number of Accredited Organisations

51. The Licence Details
•A large employer can be ready to be accredited once they can confirm that all direct staff are paid the Living Wage as a minimum
•Employer then needs advice in planning how to apply the Living Wage to all contractors and subcontractors in addition
•Phased implementation allows large organisations to implement the Living Wage over time through agreed milestones

52. Contractors
•The test for whether a contracted worker falls within the ambit of the living wage depends on the regularity of service and the location of their work.
•The test: the worker is on the employer’s premises for two or more hours per week, for eight or more consecutive weeks in the year.

53. The Accreditation Process
•Employer decides that they want to be a Living Wage employer & contacts us
•We consult them and offer them options and send them the licence agreement to sign
•The employer completes & returns the agreement
•Foundation sends them an accreditation pack & invoice for the licence and renew this each year

54. •A National celebration of Living Wage Employers.
•November 2nd–8th2014.
•Events in towns and cities around the UK.
•New Living Wage rates announced for London and UK.
Living Wage Week -November

56. 1000 Employers

57. A little difference goes a long way

58. A little difference goes a long way

59. Living Wage Employers
Our challenges
•Persuading our most successful and most celebrated organisations to adopt the Living Wage, for example:
•Care Sector
•High Street Food and Clothes Retailers
•Places we go for Entertainment