1. The document discusses topics related to IT, including the impact of the global financial crisis, virtualization, and what organizations are planning to buy. 2. It explores user perceptions of IT and virtualization adoption across different company sizes. Significant drivers for implementing virtualization include scale, geography, and compliance. 3. Challenges and barriers to desktop virtualization adoption are discussed, along with the effect of virtualization on hardware acquisition strategies and operating system selection. The need for improved virtualization management and licensing models is also examined.

1. Positioning and Understanding Virtualisation Servers, Storage and Everything Tony Lock Freeform Dynamics Ltd +44 7711 719113 [email_address] www.freeformdynamics.com

2. Discussion IT in business today Global Financial Crisis Impacts? Virtualisation What are organisations planning to buy? Summary

3. How well aligned would you say the activities of the IT department are with business priorities and objectives? (UK)

4. How do you think users generally feel about IT in your organisation? (UK)

5. When it comes to spending money, how much does the head of IT control the purse strings? (UK)

6. How do you feel generally at the moment about the way in which IT is being used within your organisation? (UK)

7. Discussion IT in business today Global Financial Crisis Impacts? Virtualisation What are organisations planning to buy? Summary

8. Is the funding of IT in your organisation generally on the way up or down? (UK)

9. Has the ‘credit crunch’ had a specific impact on IT investment in your company or do you expect it to? (UK)

10. If you are expecting an impact in 2009, how great do you think it will be? (UK)

11. Capitalisation v Technology Change Technology develops quickly Customers cannot keep up / Understanding scarce IT equipment still “capitalised” over 3 to 5 years Technology “refresh” languishes technology advances “ How can I buy today and still use tomorrow?” “ I can’t afford to throw away tomorrow what I buy today!”

12. Discussion IT in business today Global Financial Crisis Impacts? Virtualisation What are organisations planning to buy? Summary

13. How does your organisation generally feel about Virtualization? (Company size) Virtualization has a feel good factor for most, if not all

14. In your own mind, how clear is the rationale for adopting Virtualization? (250-4999 employees) The arguments for Storage and Desktop virtualization are less well developed or understood

15. What is your current level of knowledge and experience of Virtualisation? Still a lot of people interested in Virtualisation, but with little knowledge or experience

16. How much has your organisation adopted Virtualization in the following areas? (>5000 employees) No real differences across scale of organization except that theAdoption ofS torage virtualization is significantly lower in SMBs

17. Which of the following do you regard as significant drivers for implementing Virtualization - For broad deployment on x86 servers? (250-4999 employees) Perhaps the only area of IT today where compliance is not a leading driver. Scale and geography did not factor in replies

18. Which of the following do you regard as significant drivers for implementing Virtualization - For Virtualized storage? (250-4999 employees) And storage follows a similar storyline to servers

19. To what degree are the following areas a burden to your IT department? The Data Centre touches nearly all facets of the business Information management burden

20. Which of the following do you regard as significant drivers for implementing Virtualization - For desktop or notebook PC deployment? (>5000 employees) No real lead business driver! Either every one is valid or this area is too new to have registered yet

21. Which of the following would you regard as significant challenges or barriers to the adoption of Desktop Virtualization in your organization? (<250 employees) SMBs are more license cost sensitive than larger organizations Main barriers are where to use, uncertain business case and “more pressing priorites”

22. Has virtualization had an effect on your hardware acquisition strategy? Virtualization is changing spending plans

23. Will OS tweaks to optimise for virtualization affect your future operating system selection? No one buys an OS because they want to buy an OS. Virtualization has yet to really change this.

24. Are you happy with existing licensing models as applied to virtual systems? Middleware, DBMS, etc

25. How much impact do you see virtualization having on management and support processes? Support and Management need to change

26. “ Want Affordable tools to manage both the virtualization hosts and the VMs themselves” Better Management “ Affordable tools to manage both the virtualization hosts and the VMs themselves” “ Better ability to manage guest OSs. The Guests require nearly as much management time as a physical server.” “ Better coordination of hardware allocation and software licensing” Backup integration could be improved Better Documentation / Better security Common Virtual machine format / Make virtual machines portable between different vendors’hypervisors Being able to simulate performance on virtual as opposed to physical systems / Ability to compare performance stats with physicals Better Microsoft support of VMware / Better support from ISVs Business cases that work Wishes

27. Discussion IT in business today Global Financial Crisis Impacts? Virtualisation What are organisations planning to buy? Summary

28. Do you have or are you planning to begin initiatives over the next 6 months in any of the following areas? (UK) Overall

29. Does your organisation use any of the following SaaS (software as a service) types or providers? (UK) Overall

30. Discussion IT in business today Global Financial Crisis Impacts? Virtualisation What are organisations planning to buy? Summary

31. Virtualised Computing – Back to Future? Media Servers Information Access – At All Times, and Fast with little / no IT intervention Information Access – At All Times, and Fast with little / no IT intervention Mainly “Thin” or “Thinnish” Presentation Layer Processing Layer Data Management Layer Web Servers Portal Server Msging Servers Security Server Dir. Servers ID Server Proxy Server App Servers Integr’n Servers Trans’n Servers File Servers Database Servers Access Devices Access Devices Access Devices Security & Access Management Application & System Management Data Management Web Servers Portal Server Msging Servers Security Server Dir. Servers ID Server Proxy Server App Servers Integr’n Servers Trans’n Servers File Servers Database Servers Access Devices Access Devices Access Devices Security & Access Management Application & System Management Data Management

32. 2008 – Priorities are Changing Consolidation and infrastructure virtualisation are still taking place Service Management / Charge Back is the future Challenges such as compliance, regulation and “governance” are major drivers Power usage / management and conservation now initiating investments “ Green” initiatives appearing But Virtualisation is a management and process challenge All costs will become highly visible Power, People, Media, Access Tiered Service will become the norm True virtualisation flexibility needs new budget models