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2. The key objective of stakeholder management is:
A. Communication
B. Coordination
C. Satisfaction
D. Relationships
As project manager, you are unable to allocate as much time as you would like to interact with your
stakeholders. Which of the following stakeholders will you make it a priority to get to know?
A. The stakeholder who is an expert on the product of the project, but is not interested in
implementing it in his department
B. The manager of the department that will use the project of the project, who is known to be
resistant to change
C. The department employee who is unfamiliar with the product of the project, but open to the
positive impacts he believes the project will have on his work environment
A stakeholder’s belief about or mental picture of the future is a(n:
A. Requirement
B. Heuristic
C. Expectation
D. Constraint
13. Project Stakeholder Management
3. Answer C
Explanation While communication, coordination, and development of relationships are parts of
stakeholder management, collectively they contribute to the main objective of this process
Stakeholder satisfaction.
Answer B
Explanation As the department manager, this person is a key stakeholder, and wields a lot of
influence over other stakeholders in her department. The fact that she is resistant to change indicates
she will need some personal reassurance from the project manager, or she may exert her influence
to derail the project.
Answer C
Explanation Expectations are not as direct or straightforward as requirements. Nonetheless, they
are important to recognize and address to ensure stakeholder satisfaction with the project.
Therefore, the project manager must do additional work to uncover the expectations of stakeholders.
13. Project Stakeholder Management
4. The degree to which a particular stakeholder may be able to positively or negatively affect a project is their:
A. Level of engagement
B. Level of interest
C. Level of commitment
D. Level of influence
In an effort to identify stakeholders who may be affected by your project, you’re looking over the organizational structure of your
client’s company. As you identify stakeholders on the organizational chart, you request meetings with each stakeholder. You’ll
document the information you learn about each stakeholder in the stakeholder register. This register can then be used as an input to
which of the following processes?
A. Plan Risk Management and Collect Requirements
B. Perform Integrated Change Control and Plan Communication Management
C. Plan Quality Management and Manage Quality
D. Identify Risks and Develop Project Charter
A Project manager on a multinational website implementation project is at a party and talks to friends who will be heavy users of
this new website when the project is complete and the site is rolled out. They describe some annoying aspects of the current
website. The project manager takes this feedback to the sponsor, and encourages design and scope changes. Which of the following
best describes what the project manager has done?
A. Scope validation
B. Integrated change control
C. Stakeholder analysis
D. Scope planning
13. Project Stakeholder Management
5. Answer D
Explanation This question is referring to levels of influence. Each stakeholder’s level of influence may be
based on status within the organization, seniority, or other factors. The level of influence of each stakeholder
should be identified and managed throughout the project.
Answer A
Explanation Of the choices listed, the stakeholder register is an input to Collect Requirements, Plan Quality
Management, Plan Communications Management, Plan Risk Management, and Identify Risks. Be sure you
understand why it is important in each of these processes.
Answer C
Explanation The project manager has performed stakeholder analysis by learning stakeholder requirements,
and making recommendations to fulfil those requirements. Scope validation is a control function related to
gaining customer acceptance of deliverables. Integrated change control relates to looking for multiple impacts
of changes. Scope planning creates a scope management plan.
13. Project Stakeholder Management
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