Every company is unique and so are its customers and internal processes. But what if you want to really extract the maximum benefit from your Plunet BusinessManager? Biraj Rath from Braahmam Net Solutions will give you an exclusive insight into how his company works with Plunet. He will show you some advanced Plunet features and workarounds to get the most out of your translation management system.

1. Extending Plunet Features & Workarounds
Biraj Rath
Braahmam

2. 5 Years Ago…
60+ customers – All LSPs
More than 2500 files a month
More than 50 Vendor POs per day
More than 500 customer POs per month
Vendor POs issued after 3-6 months
Missing customer invoicing
Missing billing - consolidation every 6 months
or in lean times

3. I got to do something!

4. Why We Adopted Plunet
1
• Early exploration started in 2009
• Briefly tested 2 other systems
2
• Detailed RFP and negotiations after 2
failures in 2011
3
• Three other alternate candidate systems
also under review

5. Why We Adopted Plunet
4
• Two candidate systems rejected in technical
feasibility phase
5
• Plunet and another candidate system passed
our technical RFP
6
• Plunet qualified and found to have more
flexible licensing options and economical

6. Why We Adopted Plunet
System that handles Translation
projects & related projects that did not
fit typical translation workflows
Security and On-premise installation
Shorter Navigation and UI self-
personalization
Easy to understand UI, low Learning
Curve
WorkFlow customization & better
business reporting
Main Tech Feasibility Points

8. Re-engineered Job Automation (JA)
Problem Statement: How do you automate the whole process when there is
a resource group in the job chain?
Current Situation:
Process Options: single resource Vs. resource group
JA is best for single resource per task in sequential workflows
Resource groups has limitations for job related notifications: Accepting Jobs is mandatory,
as without this no notification will be received.
Internal QA team picks up job based on availability - should have the flexibility to ‘Accept’

9. Re-engineered Job Automation (JA)
Problem Statement: How do you automate the whole process when there is
a resource group in the job chain?
Proposed Solution:
Separate job-automation mail sent through configured template to resource group
Approach multiple resources per task
Create parallel jobs - Achieve Resource Group flexibility through parallel jobs
No need to ‘Accept’ before proceeding. Notification will be received
Drawback: Completion % will show completion on after redundant parallel jobs are cancelled

10. Re-engineered Job Automation (JA)

11. Re-engineered Job Automation (JA)

12. Re-engineered Job Automation (JA)

13. Re-engineered Job Automation (JA)

14. Re-engineered Job Automation (JA)

15. Non-Localization Projects
Problem Statement: How do we handle non-localization projects,
such as e-learning development?
Client Order Type: Several combinations and complex rate structures
Rates & Quotes: Only hourly rates but calculations are case dependent
Workflow: Fixed only after project sign-up but typical to individual case
Language: Language independent projects

16. Non-Localization Projects
Problem Statement: How do we handle non-localization projects,
such as e-learning development?
Proposed Solution:
Only basic structure created in Plunet – freedom to PMs
JIT: Quick response admin – separate layer admin profiles

17. Non-Localization Projects

18. Non-Localization Projects

19. Legal & Compliance
Problem Statement: How do you handle multiple locations with
multiple customer billing/vendor payments, multiple bank accounts,
taxes with the complexity of “cess” on top of taxes and multiple
currencies
Geographically distributed locations
Countries with different legal/tax/statutory requirements
Mostly affects vendor POs, Invoicing and Payment settlements and must conform to
various types of Audits

20. Legal & Compliance
Problem Statement: How do you handle multiple locations with
multiple customer billing/vendor payments, multiple bank accounts,
taxes with the complexity of “cess” on top of taxes and multiple
currencies
Proposed Solution:
Separate Company codes
For Audit, configured ‘Properties’ & ‘Text-modules’
Specifically configured Templates to cater to legal aspects

21. Legal & Compliance

22. Legal & Compliance

23. Legal & Compliance

24. Custom Security
Problem Statement: How do you restrict your employees from
accessing customer information from an unauthorised location?
Open-Inactive sessions are not good
Blanket IP blocking affects customers access

25. Custom Security
Problem Statement: How do you restrict your employees from
accessing customer information from an unauthorised location?
Proposed Solution:
Configured session time out
Enabled IP blocking feature for on-premises access
For out-of-premises access, we are using VPN dial-up/firewall

26. Custom Security

27. Syncing Standards
Problem Statement: How do you align customer processes with ISO
standards with Plunet Workflows?
Multi-layered ISO standards
Specific requirement of clients process
Projects with very short TAT

28. Syncing Standards
Problem Statement: How do you align customer processes with ISO
standards with Plunet Workflows?
Proposed Solution:
Separate Job types & Instructions
Single Template to cater ISO as well as client specific req.
Single Order to cater projects of agreed time frame i.e. weekly/ monthly

29. Syncing Standards

30. Falcon-Welocalize Integration
Problem Statement: Syncing Customer System with Plunet
Multiple SPOCs catering Falcon Orders
No communication channel through Plunet for peers
Backups/ Secondary contact functional issue

31. Falcon-Welocalize Integration
Problem Statement: Syncing Customer System with Plunet
Proposed Solution:
Configured One-to-One linking in Falcon
Configured routing of Falcon Plugin mails through our mails server to all peers
Established Customer Distribution and it’s backup monitoring/ control system

32. Falcon-Welocalize Integration

33. Thank you
Any Questions? Let’s talk.
Biraj Rath ∙ birajr@braahmam.net