Here are the key steps Rafie would need to follow to clean an occupied or DND guest room:
1. Knock on the door and announce that housekeeping is present.
2. Wait for a response from the guest. If there is no response after knocking a second time, leave a door hanger notifying the guest that housekeeping attempted entry.
3. If granted access, proceed to clean the room following the standard cleaning checklist for that area/room type. This would include tasks like stripping and making the bed, cleaning the bathroom, dusting, vacuuming, restocking amenities.
4. Upon completion, check the room once more before securing and moving to the next assigned room.
These hospitality soft skills involve not only direct interaction with clients, but also the management of teams whose goal is to satisfy customers in what is most decidedly a labor-intensive industry.
These hospitality soft skills involve not only direct interaction with clients, but also the management of teams whose goal is to satisfy customers in what is most decidedly a labor-intensive industry.
Lesson 6- The Servicescape.pptx QUALITY SERVICEMylaCambri
At the end of this chapter, the students should be able to:
understand the importance of service settings or environments:
determine how the service environment affects guests and employees: and
identify the reasons why providing a safe and secure service environment ' important for the guests.
A famous Chinese restaurant in the metro is known for its dim sum and noodles. This restaurant was built in the 1950s and it is still operated by the same family, still utilizing the same ingredients. Upon eating. a person can see the steam equipment where there are fresh buns in the dining room. The entryway has no doors, but a curtain made of beads serves as its opening. The scent of eggs and oil cooked together emanates within the restaurant's premises. That is why when dining. a person can get a rustic feeling while eating the sumptuous dim sum.
Do you think the atmosphere of the dining room affects the dining experience of the guest here?
The service escape is the actual, physical environment where the act of service is performed, delivered, and consumed. It is very important because it is the area where the service team and the guest interact with each other.
11. Man Pemeliharaan Sarana & Prasarana Resort - Basic Duties of Housekeeping...Irwan Haribudiman
Housekeeping is an operational department in a lodging properties, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas and the surrounding.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
1. All rights Reserved by IIMAT
CHAPTER 4
PLANNING
AND ORGANIZING
ACCOMMODATION SERVICE
2. All rights Reserved by IIMAT
OBJECTIVE
• Identify typical cleaning responsibilities of the
housekeeping department.
• Describe the tools of housekeeping department
uses to plain it’s work.
• Explain the executive housekeeper’s role in
organizing the housekeeping department.
• Identify basic management function of the
executive housekeeper.
3. All rights Reserved by IIMAT
INTRODUCTION
• Like all other managers in a hotel, the executive
housekeeper uses available resources to attain
objectives set by top management executives.
Resources include people, money, time, work
methods, materials, energy, and equipment.
• These resources are usually limited in supply and
thus the most important part of the executive
housekeeper’s job is planning how to use the
limited resources available to attain the hotel’s
objectives.
4. All rights Reserved by IIMAT
Typical Cleaning Responsibilities of the Housekeeping
Department
Basic responsibilities
1. Guestrooms
2. Corridors
3. Public areas (e.g. Lobby)
4. Pools and patio areas
5. Management offices
6. Storage areas
7. Linen and sewing rooms
8. Laundry room
9. Back-of-the-house areas
6. All rights Reserved by IIMAT
Two of the most common documents which are absolutely
vital in the housekeeping planning process are:
Area Inventory Lists: a list of all items within each area
that will need housekeeping’s attention. It is regarded as
the first step of the planning process, because it ensures
that all cleaning activities are addressed.
Frequency Schedule: indicate how often items on area
inventory lists are to be cleaned or maintained. These
schedules often run on a daily, weekly, biweekly, monthly
or bimonthly schedule – depending on the activity.
THE PLANNING PROCESS
7. All rights Reserved by IIMAT
These two sets of standards are commonplace in any
the
hospitality environment, but are once again vital to
planning processes of the Housekeeping Department.
Performance Standard: is a required level of performance
that establishes the quality of work that must be done.
Productivity Standard: is an acceptable amount of work
that must be done within a specific time frame according to
an established performance standard.
PERFORMANCE AND PRODUCTIVITY STANDARDS
9. All rights Reserved by IIMAT
Instandard housekeeping operations, an executive
housekeeper will often refer to pars and par numbers –
which are another vital part to the planning processes.
Par Number: refers to the number of items that must be
on hand to support daily, routine housekeeping
operations.
Minimum Quantity:
refers to the fewest number of
purchase units that should be in stock at any given time.
Maximum Quantity: refers to the greatest number of
purchase units that should be in stock at any given time.
INVENTORY PAR LEVELS
10. All rights Reserved by IIMAT
ORGANIZING THE HOUSEKEEPING DEPARTMENT
Organizing refers to the executive housekeeper’s responsibility to
structure the department’s staff and to divide the work so that everyone
gets a fair assignment and all the work can be finished on time.
Structuring the department’s staff means establishing the lines of
authority and the flow of communication within the department. The two
principles that should guide the organization of the department are:
Each employee should have only one supervisor
Supervisors should have the authority and information necessary
to guide the efforts of employees under their direction.
11. All rights Reserved by IIMAT
These relatively simple charts provide a clear picture of
the lines of authority and the channels of communication
within the department. These charts, depending on the
size of the hotel, can either be very simple or quite
complex in nature.
The organization chart of the department not only
provides for a systematic direction of orders, but also
protects employees from being over-directed.
A copy of the chart should be placed in an area that is
well accessed by the housekeeping staff.
ORGANIZATIONAL CHARTS
12. All rights Reserved by IIMAT
A Task List identifies the tasks that must be performed by
an individual occupying a specific position within the
department. The tasks on the list should reflect the total
job responsibilities of the employee.
A Job Description is a detailed list identifying all the key
duties of a job as well as reporting relationships,
additional responsibilities, working conditions and any
necessary equipment and materials.
TASK LISTS AND JOB DESCRIPTIONS
14. All rights Reserved by IIMAT
Replenishes guestroom
Cleans the bathroom.
Cleans the closet.
Vacuums and rakes the
and bath supplies.
4.
5.
6.
7.
8.
carpet.
Checks and secures the room.
Relationships
Reports directly to the inspector.
SAMPLE JOB DESCRIPTION FOR ROOM ATTENDANT
15. All rights Reserved by IIMAT
MANAGEMENT PROCESS
1. Planning: Using the limited resources available to attain the
hotel’s objectives.
2. Organizing: structuring staff and dividing the work for fair
assignment and timeous completion.
3. Coordinating: implementing the results of the planning and
organizing stages.
4. Staffing: the recruitment of applicants, selecting the best
qualified and scheduling thereof.
5. Directing: focusing employee activity on the goals
established, using strategies and motivation.
6. Controlling: devising and implementing procedures that
protect the hotel’s assets.
7. Evaluating: assessing the extent to which goals have been
attained.
16. All rights Reserved by IIMAT
CASE STUDY
• Mr Rafie is a staff of Housekeeping, his Manager
ask him to prepare all of the inventory to clean
the GUEST ROOM. Can you identify what are the
inventory list need to be prepare? (15 Marks)
• After prepare all of the item or inventory,
Manager of housekeeping ask Rafie to clean the
OCCUPIED guest room or DND room. What are
the step or SOP (Standard Operation Procedure)
Rafie need to follow? Explain. (15 Marks)
