Disaster Recovery best practices. We outline the importance of protecting your business and the latest technology that allows you to reduce risk at a more affordable cost. We cover virtualisation, Pre-recovery, reducing recovery time and reducing costs.
What's New in N-Central 9.3 - Security Manager - AV Defender and MoreSolarwinds N-able
Start 2014 with an Award-Winning Remote Monitoring and Management Solution – N-central 9.3 Now Available
Join Bryan Zimmerman, N-central product manager for an introduction, demo, and discussion of N-central 9.3. See the new features including:
Security Manager AV Defender powered by #1 rated BitDefender®
Maintenance Windows
Integrated RSS Feeds
Integrated MSP Runbook®
And more!
Don’t miss this opportunity to get a first look and discuss the new release with N-able product management.
The document outlines a facilities maintenance and service activation process involving multiple steps:
1. A customer submits a service request to the help desk, who captures the data and determines if it is a facilities-related issue.
2. If related to facilities, planning determines the work required, develops job plans, and schedules the work. This involves checking for existing job plans, developing estimates, and coordinating with contractors if needed.
3. The scheduled work is then executed by the appropriate service providers and job representatives. They confirm jobs, perform the work, and ensure the equipment is satisfactory once complete.
4. Upon completion, statuses are updated in the system and customers are notified. Feedback is also communicated
TDX Tech is a 40+ employee company founded in 1981 that provides IT equipment, installation, repair, and project management services. They have a 20,000 square foot warehouse and integration center for inventory, repairs, and staging. Their services include on-site installations, repairs, asset management, and project management for retailers and other clients across the US and Canada. Their goal is to provide high quality, accountable service to value their customers.
VMWorld 2004 - Justifying the transition from Physical to VirtualDavid Kent
The document summarizes a presentation on justifying the transition from a physical to virtual Intel server environment. It outlines CNA's current physical server environment with low utilization. Implementing VMware virtualization could save over $2 million over 5 years by reducing TCO by 66% through server consolidation and faster provisioning. A proof of concept showed 22 applications could run virtually. Future phases would virtualize 350 NT4 servers, standardize images, and potentially move UNIX workloads to a Windows virtual environment for even greater cost savings.
Adityavir Singh has over 10 years of experience in telecom billing. He currently works at Ericsson as a senior engineer supporting their SOA middleware operations for client UMobile in Malaysia. Previously, he worked at Ericsson as an incident manager for Bharti and VNM. He has extensive experience with billing tools like Convergys IRB and Ericsson CBIO. He is skilled in technologies like Oracle, UNIX, SQL, and PL/SQL.
Innovate 2014 - What's New in Reporting and AnalyticsDragos Cojocari
The document discusses rational reporting and analytics products. It provides an overview of new features in RRDI 5.0 and Insight 1.1.4 including improved performance of the data collection component and new agile reports. It outlines the roadmap focus areas including self-serve reporting, DevOps measures, and unlocking engineering data. The reporting architecture is shown including the jazz reporting service, rational publishing engine, and Cognos for custom reports.
This three part series gives Managed Service Providers the tools they need to automate their most common maintenance tasks.
To kick off the series Shawn Zenz demonstrates how you can eliminate hours of manual operating system maintenance through automation. Automating these tasks improves your profits and ensures that customers won’t miss out on their preventative maintenance.
Join Shawn as he discusses and demonstrates:
• Automation best practices for Windows™ workstations & servers
• Demo of creating, saving and assigning policies to managed devices
• Automatically creating PSA tickets to track automation work as billable time
You won’t want to miss this.
Disaster Recovery best practices. We outline the importance of protecting your business and the latest technology that allows you to reduce risk at a more affordable cost. We cover virtualisation, Pre-recovery, reducing recovery time and reducing costs.
What's New in N-Central 9.3 - Security Manager - AV Defender and MoreSolarwinds N-able
Start 2014 with an Award-Winning Remote Monitoring and Management Solution – N-central 9.3 Now Available
Join Bryan Zimmerman, N-central product manager for an introduction, demo, and discussion of N-central 9.3. See the new features including:
Security Manager AV Defender powered by #1 rated BitDefender®
Maintenance Windows
Integrated RSS Feeds
Integrated MSP Runbook®
And more!
Don’t miss this opportunity to get a first look and discuss the new release with N-able product management.
The document outlines a facilities maintenance and service activation process involving multiple steps:
1. A customer submits a service request to the help desk, who captures the data and determines if it is a facilities-related issue.
2. If related to facilities, planning determines the work required, develops job plans, and schedules the work. This involves checking for existing job plans, developing estimates, and coordinating with contractors if needed.
3. The scheduled work is then executed by the appropriate service providers and job representatives. They confirm jobs, perform the work, and ensure the equipment is satisfactory once complete.
4. Upon completion, statuses are updated in the system and customers are notified. Feedback is also communicated
TDX Tech is a 40+ employee company founded in 1981 that provides IT equipment, installation, repair, and project management services. They have a 20,000 square foot warehouse and integration center for inventory, repairs, and staging. Their services include on-site installations, repairs, asset management, and project management for retailers and other clients across the US and Canada. Their goal is to provide high quality, accountable service to value their customers.
VMWorld 2004 - Justifying the transition from Physical to VirtualDavid Kent
The document summarizes a presentation on justifying the transition from a physical to virtual Intel server environment. It outlines CNA's current physical server environment with low utilization. Implementing VMware virtualization could save over $2 million over 5 years by reducing TCO by 66% through server consolidation and faster provisioning. A proof of concept showed 22 applications could run virtually. Future phases would virtualize 350 NT4 servers, standardize images, and potentially move UNIX workloads to a Windows virtual environment for even greater cost savings.
Adityavir Singh has over 10 years of experience in telecom billing. He currently works at Ericsson as a senior engineer supporting their SOA middleware operations for client UMobile in Malaysia. Previously, he worked at Ericsson as an incident manager for Bharti and VNM. He has extensive experience with billing tools like Convergys IRB and Ericsson CBIO. He is skilled in technologies like Oracle, UNIX, SQL, and PL/SQL.
Innovate 2014 - What's New in Reporting and AnalyticsDragos Cojocari
The document discusses rational reporting and analytics products. It provides an overview of new features in RRDI 5.0 and Insight 1.1.4 including improved performance of the data collection component and new agile reports. It outlines the roadmap focus areas including self-serve reporting, DevOps measures, and unlocking engineering data. The reporting architecture is shown including the jazz reporting service, rational publishing engine, and Cognos for custom reports.
This three part series gives Managed Service Providers the tools they need to automate their most common maintenance tasks.
To kick off the series Shawn Zenz demonstrates how you can eliminate hours of manual operating system maintenance through automation. Automating these tasks improves your profits and ensures that customers won’t miss out on their preventative maintenance.
Join Shawn as he discusses and demonstrates:
• Automation best practices for Windows™ workstations & servers
• Demo of creating, saving and assigning policies to managed devices
• Automatically creating PSA tickets to track automation work as billable time
You won’t want to miss this.
ENVECON’S 24X7 IFS GLOBAL SERVICE DESK
https://goo.gl/7839Lz
Let us take care of your day-to-day operational ERP issues while you can focus on the strategic business needs of your organization.
Get access to a team of experienced IFS ERP experts through our 24x7 IFS services desk with packages simplified and tailored to your business needs. Our Service desk is the gateway to all your IFS ERP requirements from a single window. Manage and support your end to end IFS needs from a bouquet of services available from the day you sign up with us.
There is no need to sign up for long term maintenance contracts. Operating models, from product support to end-user assistance, can be designed as per your preferred IT set up.
Envecon provides complete, unhindered accessibility to support with qualified, organized and dedicated workforce 24x7 for 365 days with multiple support packs to choose from
• Hourly Based
• Ticket Based
• Priority Based
• Comprehensive Support
Key Features
• Manage all custemer requests - issues, enhancements, queries
• Adhere to Service Level Agreement
• End-to-end service management
• Quality intiatives
• Cost-effective service delivery model
Learn more at www.n-able.com .
Bryan Zimmerman, N-central product manager, walks you through the new features in N-central 9.3.
See the new features including:
Security Manager AV Defender powered by #1 rated BitDefender®
Maintenance Windows
Integrated RSS Feeds
Integrated MSP Runbook®
And more!
The document outlines the implementation of three management systems - fault, inventory, and performance - on the Cramer platform for a client. It involved collecting logical and physical inventory data, migrating existing inventory data, and developing scripts to load the data into Cramer. This provided network resource information, enabled provisioning and testing support, and delivered benefits like reduced data load times and ensured quality data loads into Cramer. Over 7,500 devices and 25,000 circuits were mapped into the system allowing for automated network provisioning and inventory utilization reporting.
New Vibrations provides managed services to telecommunications operators and equipment vendors, including managed operations, operational assistance, network design and optimization, network deployment, and network operations. Their services are divided into managed operations, which involves taking over network development and maintenance, and operational assistance, which provides temporary personnel to address competence shortfalls. Their portfolio includes network auditing, design, deployment, integration, and daily operations management according to performance goals. New Vibrations aims to help customers focus on their core business by handling their non-core network operations.
Microsoft GP Year-End Close - What You Need to Know for 2015Emtec Inc.
What happens to inactive accounts during year-end close on 2010?
Can you close the general ledger if you do not close all the other modules?
Our web event will focus on year-end processing, best practices as you close out your year, and discuss important details regarding ACA changes and requirements.
Pankaj Singh has over 15 years of experience in the telecom domain working on prepaid top-up systems, revenue assurance, and provisioning mediation projects. He currently works as a technical team leader at IBM India Private Ltd and has experience leading teams and managing projects for clients like Vodafone and Idea. His technical skills include Java/J2EE, Linux, AIX, SQL, and he has experience with technologies like Tomcat, Oracle, and Comptel.
The Field Service Division of ABC Company can improve its service process and performance in the following ways:
1. Streamline the process flow by removing non-value added steps like involving the regional office for dispatching. The call center should be able to identify the right technician and dispatch calls directly.
2. Empower technicians by giving them independence and establishing a technical call center to assist them instead of overly controlling them.
3. Measure performance more comprehensively using metrics like number of calls resolved within SLA, customer feedback, repeat calls, and intangible factors like job responsibility in addition to type of area and customers served.
4. Reengineer the process to make it more effective by
Office 365 Cloud contact center webinarChris Stegh
Waiting on Cloud PBX because it lacks contact center features? Problem solved! Innovative partners have joined forces with Enabling Technologies to provide rich contact center features for Cloud PBX subscribers. See our webinar deck or our nojitter article "Together as One: Skype for Business Cloud PBX, Contact Center"
This document summarizes Beltmann Integrated Logistics (BIL) and the services they provide for furniture, fixtures, and equipment (FFE) projects. BIL specializes in hospitality logistics solutions including transportation, warehousing, delivery, and installation services for hotels, casinos, and restaurants. They utilize a proprietary web-enabled project visibility tool called TotalTrak to manage FFE inventory and provide visibility across projects. BIL is an ideal partner for clients needing single source providers for nationwide FFE logistics and installation services.
Modernizing Field Service Technicians with Mobility Solutions - Whitepaper by...RapidValue
We tend to juggle multiple activities during the day by placing high expectations on ourselves. To complete
all daily tasks, we constantly focus on improving our productivity. The situation is similar with service
organizations. Service organizations are constantly looking for ways to make their staff more efficient,provide better service to their customers and improve profitability.
More recently, service organizations have begun to recognize the importance of integrating mobility solutions
into their corporate strategy. From the head of operations to sales personnel, mobility benefits everyone by
extending productivity beyond the confinement of the office. According to Gartner, by 2018, 70% of mobile
workers will use a tablet or a hybrid device with tablet-like characteristics. Aberdeen Group predicts that
63% of leading service organizations will invest in mobile tools as a key strategy to improve field service
performance.
Mobility helps service organizations resolve issues faster, enabling them to attend to service requests
immediately and fix faulty parts on time for their customers. This prompt response has a high impact across
the ecosystem of the organization - from field service technicians to service managers, business managers,
executives and customers. An effective mobility solution can improve overall productivity by 30-40%, and
profitability by 20-25% for the service organization.
This paper addresses the significance of field service mobility, drawing upon RapidValue’s experience helping
companies succeed in the rapidly evolving mobile landscape. It first examines the life of a service technician
without mobility, including the challenges technicians face on-site and problems customers face due to
delayed service. It then describes the critical features that should be part of your field service mobile
application, and factors to consider when making a decision. The paper also examines a real-life scenario
that puts the concepts described here into practice.
The document describes the services provided by ICC Broadband LLC, including project management, aerial construction, equipment, construction crews, splicing, sweep and certification, headend integration, quality control, and design services. ICC Broadband has experience managing large telecommunications projects and provides full project management including quality control and documentation. They have crews trained for emergency response and restoration projects.
The document discusses the agenda for 2015 scheduling operations, including updating E911 addresses, approving SmartVP installations, sending invitations and managing service requests. It outlines the flow for service requests from submission to approval to scheduling, and notes opportunities to qualify customers for SmartVP during the service request process or from related cases and opportunities.
Solution Manager Technical Monitoring - SAP BOBJ BI 4.0 (Part 3 of 3 - Manage...Linh Nguyen
This document provides instructions for configuring technical monitoring of SAP BusinessObjects Business Intelligence platform 4.0 and related systems. It outlines 8 steps to set up managed systems and assign diagnostics agents. These include defining product assignments, checking prerequisites, entering system parameters, and finalizing the configuration. An additional 7 steps are provided for setting up monitoring, defining the monitoring scope, and configuring reporting. The overall process configures monitoring, alerting and reporting for SAP BusinessObjects.
Case Study: Commercial Real Estate CompanyMarco Essomba
This document discusses an F5 Application Delivery Controller (ADC) technology refresh project for a large commercial real estate company. The key challenges were to review and migrate the existing F5 LTM configuration, upgrade legacy devices to a new software release with no downtime, and provide knowledge transfer and training. AMPS Global was selected to help plan the migration, successfully migrate the configuration with no service disruption by carrying out pre-configuration checks and pre-migration tasks offline, and provide knowledge transfer. The project was delivered on time and on budget with increased platform performance and a seamless migration experiencing no downtime.
Smart Solutions Pvt. Ltd. is an IT consulting and technology services company with 23 years of experience and 39,000 employees across 21 countries. The company provides efficient and future technologies to the public sector. For the Punjab State Electricity Board, Smart Solutions identifies five core modules for improvement: 1) GIS for customer indexing and asset mapping, 2) meter data acquisition and energy audits, 3) billing, collections, connections and disconnections, 4) web self-service and security, and 5) customer care. The proposed solutions aim to automate processes, increase flexibility and reliability, reduce costs and improve customer satisfaction by leveraging sensors, cloud technologies and centralized databases.
This document provides a summary of Victor Holderby's experience as an IT Project Manager, including his background, skills, and representative projects. He has over 15 years of experience managing complex IT projects from initial requirements gathering through implementation and documentation. His areas of strength include project planning, communication with stakeholders, and ensuring projects are delivered on time and within budget.
This document discusses disaster recovery best practices from Plan B Disaster Recovery Ltd. It emphasizes the importance of testing disaster recovery plans regularly, as most failures occur during initial tests. It also recommends automating recovery plans as much as possible and prioritizing a fast recovery time. The document discusses how Plan B's pre-recovery service can provide a tested hot standby system to enable recovery within minutes at a lower cost than traditional disaster recovery methods. It provides two case studies where Plan B's pre-recovery system successfully enabled fast recovery and minimal business disruption following an IT disaster.
More than any other service an MSP provides, a good data backup is priceless. There’s no better feeling than quickly restoring your customer to full operation after they have experienced a major failure.
Protecting customer data is a crucial component of the IT services you provide – and now you can do it
easier and more affordably with Backup Manager from N-able.
Join SolarWinds N-able Sales Engineer Jason Murphy as he highlights how Backup Manager can help you:
• Meet SLA Targets
• Protect critical business data
• Minimize business disruption
Proposal to supply, installation and testing of CCTV Camera Denis kisina
The document is a proposal from The Technology Doctor to supply, install, and commission a CCTV surveillance system. It includes an executive summary, introduction, technical proposal, management proposal, and commercial proposal. The key details are:
- The proposal offers a high performance managed surveillance service with 24/7/365 availability using commercial off-the-shelf equipment in a modular system.
- The technical solution includes CCTV cameras, network equipment, software, and backup power. It will be designed to integrate seamlessly with existing systems.
- Project management will follow PRINCE2 methodology to deliver the solution on time and on budget, with a dedicated project manager and quality assurance processes.
This presentation is a short guide to G-Cloud pan-government accreditation processes. More information on G-Cloud and HMG pan-government Accreditation is available on our website
http://gcloud.civilservice.gov.uk/supplier-zone/accreditation/
eFolder Partner Chat Webinar — How to Manage and Recover Off-Site BackupseFolder
For your SMB clients, days of downtime and lost productivity can result in damaging financial and reputational losses. What options are available to MSPs who need to meet clients' strict RPO and RTO requirements?
In this eFolder Partner Chat webinar, join John Wrynn, Sales and Marketing Manager at Corstar Communications, and Neeraj Periwal, Product Marketing Manager at eFolder, as they discuss how MSPs can leverage cloud-based disaster recovery to offer clients rapid recovery from business downtime.
ENVECON’S 24X7 IFS GLOBAL SERVICE DESK
https://goo.gl/7839Lz
Let us take care of your day-to-day operational ERP issues while you can focus on the strategic business needs of your organization.
Get access to a team of experienced IFS ERP experts through our 24x7 IFS services desk with packages simplified and tailored to your business needs. Our Service desk is the gateway to all your IFS ERP requirements from a single window. Manage and support your end to end IFS needs from a bouquet of services available from the day you sign up with us.
There is no need to sign up for long term maintenance contracts. Operating models, from product support to end-user assistance, can be designed as per your preferred IT set up.
Envecon provides complete, unhindered accessibility to support with qualified, organized and dedicated workforce 24x7 for 365 days with multiple support packs to choose from
• Hourly Based
• Ticket Based
• Priority Based
• Comprehensive Support
Key Features
• Manage all custemer requests - issues, enhancements, queries
• Adhere to Service Level Agreement
• End-to-end service management
• Quality intiatives
• Cost-effective service delivery model
Learn more at www.n-able.com .
Bryan Zimmerman, N-central product manager, walks you through the new features in N-central 9.3.
See the new features including:
Security Manager AV Defender powered by #1 rated BitDefender®
Maintenance Windows
Integrated RSS Feeds
Integrated MSP Runbook®
And more!
The document outlines the implementation of three management systems - fault, inventory, and performance - on the Cramer platform for a client. It involved collecting logical and physical inventory data, migrating existing inventory data, and developing scripts to load the data into Cramer. This provided network resource information, enabled provisioning and testing support, and delivered benefits like reduced data load times and ensured quality data loads into Cramer. Over 7,500 devices and 25,000 circuits were mapped into the system allowing for automated network provisioning and inventory utilization reporting.
New Vibrations provides managed services to telecommunications operators and equipment vendors, including managed operations, operational assistance, network design and optimization, network deployment, and network operations. Their services are divided into managed operations, which involves taking over network development and maintenance, and operational assistance, which provides temporary personnel to address competence shortfalls. Their portfolio includes network auditing, design, deployment, integration, and daily operations management according to performance goals. New Vibrations aims to help customers focus on their core business by handling their non-core network operations.
Microsoft GP Year-End Close - What You Need to Know for 2015Emtec Inc.
What happens to inactive accounts during year-end close on 2010?
Can you close the general ledger if you do not close all the other modules?
Our web event will focus on year-end processing, best practices as you close out your year, and discuss important details regarding ACA changes and requirements.
Pankaj Singh has over 15 years of experience in the telecom domain working on prepaid top-up systems, revenue assurance, and provisioning mediation projects. He currently works as a technical team leader at IBM India Private Ltd and has experience leading teams and managing projects for clients like Vodafone and Idea. His technical skills include Java/J2EE, Linux, AIX, SQL, and he has experience with technologies like Tomcat, Oracle, and Comptel.
The Field Service Division of ABC Company can improve its service process and performance in the following ways:
1. Streamline the process flow by removing non-value added steps like involving the regional office for dispatching. The call center should be able to identify the right technician and dispatch calls directly.
2. Empower technicians by giving them independence and establishing a technical call center to assist them instead of overly controlling them.
3. Measure performance more comprehensively using metrics like number of calls resolved within SLA, customer feedback, repeat calls, and intangible factors like job responsibility in addition to type of area and customers served.
4. Reengineer the process to make it more effective by
Office 365 Cloud contact center webinarChris Stegh
Waiting on Cloud PBX because it lacks contact center features? Problem solved! Innovative partners have joined forces with Enabling Technologies to provide rich contact center features for Cloud PBX subscribers. See our webinar deck or our nojitter article "Together as One: Skype for Business Cloud PBX, Contact Center"
This document summarizes Beltmann Integrated Logistics (BIL) and the services they provide for furniture, fixtures, and equipment (FFE) projects. BIL specializes in hospitality logistics solutions including transportation, warehousing, delivery, and installation services for hotels, casinos, and restaurants. They utilize a proprietary web-enabled project visibility tool called TotalTrak to manage FFE inventory and provide visibility across projects. BIL is an ideal partner for clients needing single source providers for nationwide FFE logistics and installation services.
Modernizing Field Service Technicians with Mobility Solutions - Whitepaper by...RapidValue
We tend to juggle multiple activities during the day by placing high expectations on ourselves. To complete
all daily tasks, we constantly focus on improving our productivity. The situation is similar with service
organizations. Service organizations are constantly looking for ways to make their staff more efficient,provide better service to their customers and improve profitability.
More recently, service organizations have begun to recognize the importance of integrating mobility solutions
into their corporate strategy. From the head of operations to sales personnel, mobility benefits everyone by
extending productivity beyond the confinement of the office. According to Gartner, by 2018, 70% of mobile
workers will use a tablet or a hybrid device with tablet-like characteristics. Aberdeen Group predicts that
63% of leading service organizations will invest in mobile tools as a key strategy to improve field service
performance.
Mobility helps service organizations resolve issues faster, enabling them to attend to service requests
immediately and fix faulty parts on time for their customers. This prompt response has a high impact across
the ecosystem of the organization - from field service technicians to service managers, business managers,
executives and customers. An effective mobility solution can improve overall productivity by 30-40%, and
profitability by 20-25% for the service organization.
This paper addresses the significance of field service mobility, drawing upon RapidValue’s experience helping
companies succeed in the rapidly evolving mobile landscape. It first examines the life of a service technician
without mobility, including the challenges technicians face on-site and problems customers face due to
delayed service. It then describes the critical features that should be part of your field service mobile
application, and factors to consider when making a decision. The paper also examines a real-life scenario
that puts the concepts described here into practice.
The document describes the services provided by ICC Broadband LLC, including project management, aerial construction, equipment, construction crews, splicing, sweep and certification, headend integration, quality control, and design services. ICC Broadband has experience managing large telecommunications projects and provides full project management including quality control and documentation. They have crews trained for emergency response and restoration projects.
The document discusses the agenda for 2015 scheduling operations, including updating E911 addresses, approving SmartVP installations, sending invitations and managing service requests. It outlines the flow for service requests from submission to approval to scheduling, and notes opportunities to qualify customers for SmartVP during the service request process or from related cases and opportunities.
Solution Manager Technical Monitoring - SAP BOBJ BI 4.0 (Part 3 of 3 - Manage...Linh Nguyen
This document provides instructions for configuring technical monitoring of SAP BusinessObjects Business Intelligence platform 4.0 and related systems. It outlines 8 steps to set up managed systems and assign diagnostics agents. These include defining product assignments, checking prerequisites, entering system parameters, and finalizing the configuration. An additional 7 steps are provided for setting up monitoring, defining the monitoring scope, and configuring reporting. The overall process configures monitoring, alerting and reporting for SAP BusinessObjects.
Case Study: Commercial Real Estate CompanyMarco Essomba
This document discusses an F5 Application Delivery Controller (ADC) technology refresh project for a large commercial real estate company. The key challenges were to review and migrate the existing F5 LTM configuration, upgrade legacy devices to a new software release with no downtime, and provide knowledge transfer and training. AMPS Global was selected to help plan the migration, successfully migrate the configuration with no service disruption by carrying out pre-configuration checks and pre-migration tasks offline, and provide knowledge transfer. The project was delivered on time and on budget with increased platform performance and a seamless migration experiencing no downtime.
Smart Solutions Pvt. Ltd. is an IT consulting and technology services company with 23 years of experience and 39,000 employees across 21 countries. The company provides efficient and future technologies to the public sector. For the Punjab State Electricity Board, Smart Solutions identifies five core modules for improvement: 1) GIS for customer indexing and asset mapping, 2) meter data acquisition and energy audits, 3) billing, collections, connections and disconnections, 4) web self-service and security, and 5) customer care. The proposed solutions aim to automate processes, increase flexibility and reliability, reduce costs and improve customer satisfaction by leveraging sensors, cloud technologies and centralized databases.
This document provides a summary of Victor Holderby's experience as an IT Project Manager, including his background, skills, and representative projects. He has over 15 years of experience managing complex IT projects from initial requirements gathering through implementation and documentation. His areas of strength include project planning, communication with stakeholders, and ensuring projects are delivered on time and within budget.
This document discusses disaster recovery best practices from Plan B Disaster Recovery Ltd. It emphasizes the importance of testing disaster recovery plans regularly, as most failures occur during initial tests. It also recommends automating recovery plans as much as possible and prioritizing a fast recovery time. The document discusses how Plan B's pre-recovery service can provide a tested hot standby system to enable recovery within minutes at a lower cost than traditional disaster recovery methods. It provides two case studies where Plan B's pre-recovery system successfully enabled fast recovery and minimal business disruption following an IT disaster.
More than any other service an MSP provides, a good data backup is priceless. There’s no better feeling than quickly restoring your customer to full operation after they have experienced a major failure.
Protecting customer data is a crucial component of the IT services you provide – and now you can do it
easier and more affordably with Backup Manager from N-able.
Join SolarWinds N-able Sales Engineer Jason Murphy as he highlights how Backup Manager can help you:
• Meet SLA Targets
• Protect critical business data
• Minimize business disruption
Proposal to supply, installation and testing of CCTV Camera Denis kisina
The document is a proposal from The Technology Doctor to supply, install, and commission a CCTV surveillance system. It includes an executive summary, introduction, technical proposal, management proposal, and commercial proposal. The key details are:
- The proposal offers a high performance managed surveillance service with 24/7/365 availability using commercial off-the-shelf equipment in a modular system.
- The technical solution includes CCTV cameras, network equipment, software, and backup power. It will be designed to integrate seamlessly with existing systems.
- Project management will follow PRINCE2 methodology to deliver the solution on time and on budget, with a dedicated project manager and quality assurance processes.
This presentation is a short guide to G-Cloud pan-government accreditation processes. More information on G-Cloud and HMG pan-government Accreditation is available on our website
http://gcloud.civilservice.gov.uk/supplier-zone/accreditation/
eFolder Partner Chat Webinar — How to Manage and Recover Off-Site BackupseFolder
For your SMB clients, days of downtime and lost productivity can result in damaging financial and reputational losses. What options are available to MSPs who need to meet clients' strict RPO and RTO requirements?
In this eFolder Partner Chat webinar, join John Wrynn, Sales and Marketing Manager at Corstar Communications, and Neeraj Periwal, Product Marketing Manager at eFolder, as they discuss how MSPs can leverage cloud-based disaster recovery to offer clients rapid recovery from business downtime.
Qnect provides an innovative digital insurance platform for brokers, agents, and customers. They recently launched their Qnect IRP product in 2021, which allows for instant issuance of certificates of insurance online for interior renovation projects. This provides efficiency and convenience over traditional paper-based processes. The Qnect IRP product has seen high digital adoption rates and increased policy volumes since its launch. It provides a user-friendly, end-to-end digital solution for obtaining quotes and managing renovation insurance.
MIP Webinar: Working Remotely with the Impact of COVID-19 & Planning for FFCRANet at Work
This webinar discussed automated and paperless processes in MIP Fund Accounting like electronic payments and emailing forms. It also covered planning for the Families First Coronavirus Response Act and tracking paid leave. The presenters explained options for cloud hosting MIP for security, backups, and disaster recovery. Time was allotted at the end for questions.
Cloud financials benefits the ROI business case Charles Bedard
The document discusses the benefits of cloud financials and business process outsourcing for finance and accounting. It outlines how cloud computing enables cost sharing and collaboration for business process outsourcers working with multiple clients. Outsourcing allows companies to focus on their core business while gaining expertise, process excellence, timely reporting, and a better overall cost structure from outsourcers.
The document discusses the benefits of cloud financials and business process outsourcing to finance and accounting. It outlines how cloud computing enables cost sharing and collaboration for business process outsourcers working with multiple clients. Outsourcing allows companies to focus on their core competencies and avoid distractions while gaining process excellence, expertise, and more timely and accurate reporting.
Cloudsmartz Case Study: Managed ServicesCloudSmartz
CloudSmartz case study based on annual savings and team morale boost with Cloud and managed services. Based on a global services group headquartered in Charlotte, NC with operations through 26 countries.
This document discusses disaster recovery and the use of cloud computing for disaster recovery. It begins by outlining the need for effective disaster recovery, noting that downtime from disasters cost over $41 billion in 2009 and that improving disaster recovery capabilities is a high priority for most enterprises. It then provides an overview of cloud computing characteristics like scalability, elasticity, and multi-tenancy. The document proposes that virtualizing disaster recovery can bridge the gap between traditional backup approaches that are slow, and duplicating all infrastructure which is costly. It presents the NetGains disaster recovery offerings that use virtualization and replication to enable workloads to be recovered in the cloud quickly and easily during a disaster.
Eplexity Managed Service for Health Care using Private and Public Cloudseplexity
A review of our Managed Services for HealthCare with a focus on Radilogy Imaging Applications in a Private Eplexity Cloud using acceleration of SD-WAN, VMware Cloud Foundations with 24*7 support from our Managed Services team . IAAS and PAAS. Complete with SLA.
Managed Services: Yielding Excellent Results at VideoconComverse, Inc.
The document discusses Videocon Telecommunications Ltd.'s managed services partnership with Comverse. Videocon is the telecom division of Indian conglomerate Videocon Group. Through the multi-year managed services engagement, Comverse provides onsite support and manages Videocon's BSS platform. This has helped Videocon rapidly launch new products and services, reduce costs, improve system availability, and foster innovation through Comverse's product expertise. The partnership focuses on achieving business objectives through operational efficiencies and problem solving.
This document discusses an insurer innovation award submission for automating the claims process. It outlines how the insurer integrated with glass repair providers to allow claims to be initiated, repairs completed, and payments processed automatically without agent involvement. This freed up claims resources and improved the customer experience. The success led to integrating additional repair networks. The automated process validates coverage, logs claims, and makes timely payments, having a positive impact on the insurance industry through enhanced customer journeys and reduced delays.
Cyber Futuristics performed a detailed analysis of Systweak processes and tools. The Group lacked a scalable VPN solution, eliminating employees to access any application, server, and resources available on the networkvirtually.
This document outlines an agenda and presentation for an Acronis partner program meeting. The agenda includes an introduction to Acronis, the opportunity around data protection transformation, the Acronis solution and benefits, their data protection approach, the partner program details including incentives and rebates, and exclusive Interwork promotions. The presentation discusses Acronis' corporate overview, trends in data protection, how their solution addresses customer needs, partner benefits, and next steps for partners to get involved.
The document summarizes IBM's Rational Development and Test Environment as a Managed Service (RD&T aaMS) offering. Some key points:
- IBM will oversee configuration and implementation of IBM software products in their data centers, monitor them for 24/7 availability, and provide infrastructure support.
- Customers can access the software through the internet or their internal networks. IBM assigns a Client Success Manager to ensure successful deployment.
- The service reduces upfront IT costs, alleviates day-to-day maintenance responsibilities, and provides ongoing expertise from IBM to help customers maximize value.
Optimizing Global Application Delivery WebinarGinny Au
This webinar presented by Coevolve discusses optimizing global application delivery. It introduces Coevolve and their approach, which leverages DNS redirection and Aryaka's private core network to provide an optimized path for enterprise applications. This improves performance by redirecting traffic onto a private overlay network with points of presence around the world and TCP optimization. The presentation discusses challenges with delivering applications over the public internet, demonstrates how their solution works, and provides examples of use cases it can address like virtual desktops and SSL VPNs. It encourages attendees to test the solution for themselves.
"$10 thousand per minute of downtime: architecture, queues, streaming and fin...Fwdays
Direct losses from downtime in 1 minute = $5-$10 thousand dollars. Reputation is priceless.
As part of the talk, we will consider the architectural strategies necessary for the development of highly loaded fintech solutions. We will focus on using queues and streaming to efficiently work and manage large amounts of data in real-time and to minimize latency.
We will focus special attention on the architectural patterns used in the design of the fintech system, microservices and event-driven architecture, which ensure scalability, fault tolerance, and consistency of the entire system.
Northern Engraving | Nameplate Manufacturing Process - 2024Northern Engraving
Manufacturing custom quality metal nameplates and badges involves several standard operations. Processes include sheet prep, lithography, screening, coating, punch press and inspection. All decoration is completed in the flat sheet with adhesive and tooling operations following. The possibilities for creating unique durable nameplates are endless. How will you create your brand identity? We can help!
Freshworks Rethinks NoSQL for Rapid Scaling & Cost-EfficiencyScyllaDB
Freshworks creates AI-boosted business software that helps employees work more efficiently and effectively. Managing data across multiple RDBMS and NoSQL databases was already a challenge at their current scale. To prepare for 10X growth, they knew it was time to rethink their database strategy. Learn how they architected a solution that would simplify scaling while keeping costs under control.
"Choosing proper type of scaling", Olena SyrotaFwdays
Imagine an IoT processing system that is already quite mature and production-ready and for which client coverage is growing and scaling and performance aspects are life and death questions. The system has Redis, MongoDB, and stream processing based on ksqldb. In this talk, firstly, we will analyze scaling approaches and then select the proper ones for our system.
Session 1 - Intro to Robotic Process Automation.pdfUiPathCommunity
👉 Check out our full 'Africa Series - Automation Student Developers (EN)' page to register for the full program:
https://bit.ly/Automation_Student_Kickstart
In this session, we shall introduce you to the world of automation, the UiPath Platform, and guide you on how to install and setup UiPath Studio on your Windows PC.
📕 Detailed agenda:
What is RPA? Benefits of RPA?
RPA Applications
The UiPath End-to-End Automation Platform
UiPath Studio CE Installation and Setup
💻 Extra training through UiPath Academy:
Introduction to Automation
UiPath Business Automation Platform
Explore automation development with UiPath Studio
👉 Register here for our upcoming Session 2 on June 20: Introduction to UiPath Studio Fundamentals: https://community.uipath.com/events/details/uipath-lagos-presents-session-2-introduction-to-uipath-studio-fundamentals/
From Natural Language to Structured Solr Queries using LLMsSease
This talk draws on experimentation to enable AI applications with Solr. One important use case is to use AI for better accessibility and discoverability of the data: while User eXperience techniques, lexical search improvements, and data harmonization can take organizations to a good level of accessibility, a structural (or “cognitive” gap) remains between the data user needs and the data producer constraints.
That is where AI – and most importantly, Natural Language Processing and Large Language Model techniques – could make a difference. This natural language, conversational engine could facilitate access and usage of the data leveraging the semantics of any data source.
The objective of the presentation is to propose a technical approach and a way forward to achieve this goal.
The key concept is to enable users to express their search queries in natural language, which the LLM then enriches, interprets, and translates into structured queries based on the Solr index’s metadata.
This approach leverages the LLM’s ability to understand the nuances of natural language and the structure of documents within Apache Solr.
The LLM acts as an intermediary agent, offering a transparent experience to users automatically and potentially uncovering relevant documents that conventional search methods might overlook. The presentation will include the results of this experimental work, lessons learned, best practices, and the scope of future work that should improve the approach and make it production-ready.
Discover top-tier mobile app development services, offering innovative solutions for iOS and Android. Enhance your business with custom, user-friendly mobile applications.
Conversational agents, or chatbots, are increasingly used to access all sorts of services using natural language. While open-domain chatbots - like ChatGPT - can converse on any topic, task-oriented chatbots - the focus of this paper - are designed for specific tasks, like booking a flight, obtaining customer support, or setting an appointment. Like any other software, task-oriented chatbots need to be properly tested, usually by defining and executing test scenarios (i.e., sequences of user-chatbot interactions). However, there is currently a lack of methods to quantify the completeness and strength of such test scenarios, which can lead to low-quality tests, and hence to buggy chatbots.
To fill this gap, we propose adapting mutation testing (MuT) for task-oriented chatbots. To this end, we introduce a set of mutation operators that emulate faults in chatbot designs, an architecture that enables MuT on chatbots built using heterogeneous technologies, and a practical realisation as an Eclipse plugin. Moreover, we evaluate the applicability, effectiveness and efficiency of our approach on open-source chatbots, with promising results.
This talk will cover ScyllaDB Architecture from the cluster-level view and zoom in on data distribution and internal node architecture. In the process, we will learn the secret sauce used to get ScyllaDB's high availability and superior performance. We will also touch on the upcoming changes to ScyllaDB architecture, moving to strongly consistent metadata and tablets.
In the realm of cybersecurity, offensive security practices act as a critical shield. By simulating real-world attacks in a controlled environment, these techniques expose vulnerabilities before malicious actors can exploit them. This proactive approach allows manufacturers to identify and fix weaknesses, significantly enhancing system security.
This presentation delves into the development of a system designed to mimic Galileo's Open Service signal using software-defined radio (SDR) technology. We'll begin with a foundational overview of both Global Navigation Satellite Systems (GNSS) and the intricacies of digital signal processing.
The presentation culminates in a live demonstration. We'll showcase the manipulation of Galileo's Open Service pilot signal, simulating an attack on various software and hardware systems. This practical demonstration serves to highlight the potential consequences of unaddressed vulnerabilities, emphasizing the importance of offensive security practices in safeguarding critical infrastructure.
What is an RPA CoE? Session 2 – CoE RolesDianaGray10
In this session, we will review the players involved in the CoE and how each role impacts opportunities.
Topics covered:
• What roles are essential?
• What place in the automation journey does each role play?
Speaker:
Chris Bolin, Senior Intelligent Automation Architect Anika Systems
Connector Corner: Seamlessly power UiPath Apps, GenAI with prebuilt connectorsDianaGray10
Join us to learn how UiPath Apps can directly and easily interact with prebuilt connectors via Integration Service--including Salesforce, ServiceNow, Open GenAI, and more.
The best part is you can achieve this without building a custom workflow! Say goodbye to the hassle of using separate automations to call APIs. By seamlessly integrating within App Studio, you can now easily streamline your workflow, while gaining direct access to our Connector Catalog of popular applications.
We’ll discuss and demo the benefits of UiPath Apps and connectors including:
Creating a compelling user experience for any software, without the limitations of APIs.
Accelerating the app creation process, saving time and effort
Enjoying high-performance CRUD (create, read, update, delete) operations, for
seamless data management.
Speakers:
Russell Alfeche, Technology Leader, RPA at qBotic and UiPath MVP
Charlie Greenberg, host
The Microsoft 365 Migration Tutorial For Beginner.pptxoperationspcvita
This presentation will help you understand the power of Microsoft 365. However, we have mentioned every productivity app included in Office 365. Additionally, we have suggested the migration situation related to Office 365 and how we can help you.
You can also read: https://www.systoolsgroup.com/updates/office-365-tenant-to-tenant-migration-step-by-step-complete-guide/
The Department of Veteran Affairs (VA) invited Taylor Paschal, Knowledge & Information Management Consultant at Enterprise Knowledge, to speak at a Knowledge Management Lunch and Learn hosted on June 12, 2024. All Office of Administration staff were invited to attend and received professional development credit for participating in the voluntary event.
The objectives of the Lunch and Learn presentation were to:
- Review what KM ‘is’ and ‘isn’t’
- Understand the value of KM and the benefits of engaging
- Define and reflect on your “what’s in it for me?”
- Share actionable ways you can participate in Knowledge - - Capture & Transfer
"What does it really mean for your system to be available, or how to define w...Fwdays
We will talk about system monitoring from a few different angles. We will start by covering the basics, then discuss SLOs, how to define them, and why understanding the business well is crucial for success in this exercise.
In our second session, we shall learn all about the main features and fundamentals of UiPath Studio that enable us to use the building blocks for any automation project.
📕 Detailed agenda:
Variables and Datatypes
Workflow Layouts
Arguments
Control Flows and Loops
Conditional Statements
💻 Extra training through UiPath Academy:
Variables, Constants, and Arguments in Studio
Control Flow in Studio
"Scaling RAG Applications to serve millions of users", Kevin GoedeckeFwdays
How we managed to grow and scale a RAG application from zero to thousands of users in 7 months. Lessons from technical challenges around managing high load for LLMs, RAGs and Vector databases.
"NATO Hackathon Winner: AI-Powered Drug Search", Taras KlobaFwdays
This is a session that details how PostgreSQL's features and Azure AI Services can be effectively used to significantly enhance the search functionality in any application.
In this session, we'll share insights on how we used PostgreSQL to facilitate precise searches across multiple fields in our mobile application. The techniques include using LIKE and ILIKE operators and integrating a trigram-based search to handle potential misspellings, thereby increasing the search accuracy.
We'll also discuss how the azure_ai extension on PostgreSQL databases in Azure and Azure AI Services were utilized to create vectors from user input, a feature beneficial when users wish to find specific items based on text prompts. While our application's case study involves a drug search, the techniques and principles shared in this session can be adapted to improve search functionality in a wide range of applications. Join us to learn how PostgreSQL and Azure AI can be harnessed to enhance your application's search capability.