Pinnacle Lecture #1 - Initiation of "rapid" Transformation of IT ... Venue: India @ Heritage Village Resort & Spa, Gurgaon

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2012: My first session to Air Works leadership to initiate transformation of IT and enable its business growth ambition while enhancing operation excellence

Technology

Small Steps and Big Dreams (..Intent .. Goals)
Photo By Ravi

2
Today's
Agenda
Where Are We Today?
Where Are We Going?
Questions … for me … for you
Intent ... Challenges
Observations of an outsider
GlobalChiefInformationandTechnologyOfficer
RavinderPalSingh(Ravi)

Goals … easy to say…
… easy to achieve? … as-is maturity, cost and dependency… Air Work’s IT is enabler to business (goals)?
Photo By Ravi

Intent
4
2012 (ambiguous zone … attaint minimum maturity to Transform)
• Understand business goals (IT structure ?)
• Evaluate IT & Business adoption maturity (People? ; Technology? ; Partners?)
• Stabilize or Retire? IT elements ( … initial point for successful kick-start of transformation)
2013 (Execution)
• Infrastructure as a service (IT spend & Finance aligned)
• People aligned applications (Air Works – Search; its App Market skeleton … its Employee Portal)
• 25% process automation ( as-is ERP as enterprise data layer with smart apps/tech. OR a new ERP?)
2014 (Establish change)
• Continuous improvement on IT Infrastructure running (Optimize)
• 100% digitization of content (internal & allowed – Compliance & IT aligned)
• Business led further process automation (Functions – few OEMs & IT aligned)
- Digitization of customer relationship & pre-sales (Pitch to customer satisfaction)
2015
• My cannibalization & succession
• 50% self-serviced IT
• Internationalized – Global IT
- Visible integration of customers + assets
“The road to success is always under
construction … hence change … thus
transformation are constants”

5
WHERE Are We Going?
Foundation
Needs
Desires
Technology disruption towards commoditization?
IT alignment to each business line goal?
Marry future predicted for Air Works (its
Vision) and its industry and its workforce with
future technology and “new world of work”

Cost reduction
Processes
optimization
Agility &
Innovation
Demanding
users
… My dilemma!

Actual depiction is via animation – For 100% story contact author - ravinps@gmail.com

Partners and Vendors
Actual depiction is via animation – For 100% story contact author - ravinps@gmail.com

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1. Small Steps and Big Dreams (..Intent .. Goals) Photo By Ravi

2. 2 Today's Agenda Where Are We Today? Where Are We Going? Questions … for me … for you Intent ... Challenges Observations of an outsider GlobalChiefInformationandTechnologyOfficer RavinderPalSingh(Ravi)

3. Goals … easy to say… … easy to achieve? … as-is maturity, cost and dependency… Air Work’s IT is enabler to business (goals)? Photo By Ravi

4. Intent 4 2012 (ambiguous zone … attaint minimum maturity to Transform) • Understand business goals (IT structure ?) • Evaluate IT & Business adoption maturity (People? ; Technology? ; Partners?) • Stabilize or Retire? IT elements ( … initial point for successful kick-start of transformation) 2013 (Execution) • Infrastructure as a service (IT spend & Finance aligned) • People aligned applications (Air Works – Search; its App Market skeleton … its Employee Portal) • 25% process automation ( as-is ERP as enterprise data layer with smart apps/tech. OR a new ERP?) 2014 (Establish change) • Continuous improvement on IT Infrastructure running (Optimize) • 100% digitization of content (internal & allowed – Compliance & IT aligned) • Business led further process automation (Functions – few OEMs & IT aligned) - Digitization of customer relationship & pre-sales (Pitch to customer satisfaction) 2015 • My cannibalization & succession • 50% self-serviced IT • Internationalized – Global IT - Visible integration of customers + assets “The road to success is always under construction … hence change … thus transformation are constants”

5. 5 WHERE Are We Going? Foundation Needs Desires Technology disruption towards commoditization? IT alignment to each business line goal? Marry future predicted for Air Works (its Vision) and its industry and its workforce with future technology and “new world of work”

6. My Stretch

7. Cost reduction Processes optimization Agility & Innovation Demanding users … My dilemma!

8. Actual depiction is via animation – For 100% story contact author - ravinps@gmail.com

9. Partners and Vendors Actual depiction is via animation – For 100% story contact author - ravinps@gmail.com

10. … hard to do Easy to say… 10 easy

11. Few questions already answered …

12. Does IT Matter? Virtually everything in business today is an undifferentiated commodity, except how a company manages its information. How you manage information determines whether you win or lose. – Bill Gates

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