A dialogue with CEO and Engineering, Legal, Compliance, HSE, Quality, HR, Finance, Administration to demonstrate "visible" change and true transformation is possible and that too rapidly

1. A conversation is an act of listening and responding without the arrogance of wanting to control the ideas
Air Works
Information & TechnologyDigitization
Automation
?

2. Where are we going?
What we have achieved (and we haven't)?
Questions & Expectations …
Value
No diff. bet. biz. and tech.
Global world class IT infrastructure
Business information - produce & consume
Integration - employee, functions, companies, customers
Business Efficiency &
Non-linear Growth
Employee Harmony
& Motivation
Why we are here?
How we want to think?
What is our intent ... challenges
How we want to execute?
What is IT in Air Works today?
Lets listen & talk … what others (world-class) are thinking & doing?

3. Friends of past are thinking … already doing
Why we say we are not there ... we are not ‘world class’ yet?
(re-)Defining things
(re-)Creating value
Change: its already happening, and it s pace will only increase
Content is animation – hence cant be depicted in static-2D

4. Does IT matters?
Virtually everything in business today is
an undifferentiated commodity, except
how a company manages its information.
How you manage information determines
whether you win or lose.
– Bill Gates
… is it even worth CEO’s agenda!
Content is animation – hence cant be depicted in static-2D

6. Air Works (global) Information & Technology?

7. Dedication
Tech. - Knowledge
Domain - Knowledge
Delivery management
Biz relationship
Vendor mgmt.Enterprise architecture
IT spend mgmt.
Teamwork
Progression
Leadership
Desired
Today
Yesterday (June 201 2)
6normal doers …extraordinary dedication
... XX000+ IT assets
All (50+) locations across India
Multifold (X000+ %age) increase in usage of IT
Average X000+/month calls and/or tickets
X00+%age increase in BW across 20 locations
X0 (new) facilities provisioned (IT) recently ; now working on XX small and X large
Introduced Cloud - IaaS and PaaS (moved seamless existing app portfolio); automated bkup on Cloud
Server and services infrastructure uptime > 98%
Network now X00+ times faster (<50 ms)
X00+ ERP alerts, reports & tools developed
500 ms or less UI response time
X000+ product defects closed
X0000+ configurations data points
450+ ERP users 1st training and 2nd training; created user champions (WIP)
0 downtime (July’12- March’13); 2 major downtime in Mumbai due to base-hangar-infra failure
Crossed X150,000+ ERP logins in last 250 days
440+/day user usage
Community of 50+ comes (used to now) together every week to improve, sustain and co-create
No extra budget, shoe-string (do more with less) … all above + in 9 months … constraint of cash & culture
Youngest Oldest

8. 8
But family is little bigger …
… When everyone inAir Works comes together magic happens, I have seen it!
114
· Master data preparation/ cleansing
Process setting
Adoption
Religious usage
Involving & encouraging other users
Suggestions for improvements
CAMOPlanningEngineeringMaterialsCustLiaison
Quality&
Others..
Amit , Vobala, Shailesh
Anant
Jagdeep

9. 9
… Pray that we sustain this to create a meaningful business – ITalignment
… and replicate it in “technology infrastructure” too.

10. 10
Few folks from outside also exchange ideas and collaborate (co-create?)
Curtesy Turkish Technic

11. 11
… and community continues to solve wicked problems
21,787
consumable & expendable parts
Poor nomenclature (UOM …)
Engineering, CAMO, Stores, Planning
20on their own beyond their regular allocated
16,635
verified & corrected
5,152
under verification
15th October 2013

12. 12
But there is ugly side too …
@#$%^^&*
… no picture can reflect the persona based conflicts, which are getting fewer
@#$%^

13. Preparing (tiny contribution) Air Works (not only IT) for New Paradigm
Observe and Understand Create and Run
Actual depiction is via animation – For 100% story contact author - ravinps@gmail.com

14. ERP (example) …
• 3 X 90 days
• Absolute clarity
• 4 digit %age (2333) increase - usage
• 3 digit %age (688) increase - adoption (483)
• 4 digit %age improvement - platform (… 350ms, 0t - June,12)
…Zero new investment (x% of the allocated budget) or FTE (but
not sustainable)
 IT Infra transformation proposition
 Air Works app market framework
 Application portfolio
… all in clearance pipeline with Finance and Legal
Intent and its realization
14
2012 (ambiguous zone … attaint minimum maturity to Transform)
• Understand business goals (IT structure)
• Evaluate IT & Business adoption maturity (People; Technology; Partners)
• Stabilize or Retire? IT elements ( … initial point for successful kick-start of transformation)
2013 (Execution)
• Infrastructure as a service (IT & Finance aligned)
• People aligned applications (Air Works – Search; its App Market skeleton … its Employee Portal)
• 25% process digitization ( as-is ERP as enterprise data layer with smart apps/tech. framework OR a new ERP?)
2014 (Establish change)
• Continuous improvement on IT Infrastructure running (Optimize)
• 100% digitization of content (internal & allowed – Compliance & IT aligned)
• Business led further process automation (Functions – few OEMs & IT aligned)
- Digitization of customer relationship & pre-sales (Pitch to customer satisfaction)
2015
• My cannibalization & succession
• 50% self-serviced IT
• Internationalized – Global IT
- Visible integration of customers + assets
“The road to success is always under construction …
hence change … thus transformation are constants”
Command & control Laissez faire
Absolute defined roles
Initiation of business – IT alignment
Infra – Legacy to be boxed
Infra – New features set to be commoditized
Content is animation – hence cant be depicted in static-2D … contact Author @ ravinps@gmail.com

15. To realize the thinking and structure the execution ,
open and flexible IT(Iwouldliketocallitbusinesstechnologypost2015-16),
organization template is necessary (withkeyportfoliostocolleagueswhodrinkfromfirehose&stillcandreambiggerthanme)
CISO
Chief
Architect
Head App.
Portfolio
Head Infra.
Head
Projects
Head Rel. &
Req.
Head Service
Desk
Head IT
Spend
? CI²O
(Info. & Innovation)
CT²O
(Tech. & Transformation)
Content is animation – hence cant be depicted in static-2D

16. … so that Air Works technology community delivers …
Content is animation – hence cant be depicted in static-2D

17. Partners and Vendors
…co-creating with like-minded but complementary partners …
…so that my successor will get “something” better than what I inherited.
And I try to live with both hopes and nightmares of Air Works (everyday).
Content is animation – hence cant be depicted in static-2D

18. What the heck “it” was talking about !

19. ?ravinps@live.com
rp.singh@airworks.in
Thinking and content are intellectual property of Air Works and Ravinder Pal Singh and should not be used without prior permission and without categorical mention of author and Air Works