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Business process automaton Training.pdf
- 1. Business Process Automation Training Eng. Omar Arabyat Jan 2023
- 2. عربيات عمر المهندس الحديثة التكنولجيا و االتصاالت قطاع في الرقمي التحول و المبتكرة المنتجات تطوير في متخصص 13 التكنولجية المنتجات و االعمال تطوير و التقني المجال في خبرة سنة من أكثر 5 ع بجامعة الهندسة كلية في استشاري عضو و األشياء انترنت مجال في االردنين المهندسين نقابة من معتمد متحدث و التدريب مجال في سنوات ما اال ن هلية , عضو و كورونا لجائحة حلول وضع في للمساعدة التقنيين المستشاريين في الحاسوب هندسة في البكالوريوس شهادة االعمال ادارة في الماجستير شهادة اللكتروني التسويق في دبلوم شهادة الشبكات أنظمة في معتمدة جهات من شهادات األشياء انترنت مجال في متخصص شهادة خبراء شبكة في الرقمي التحول منتدى في مشارك GSMA الرقمية البيانات استثمار مشاريع عن مسؤول و المتكرة للخدمات االعمال تطوير كخبير لالتصاالت أورنج شركة في حاليا أعمل السعودية في االتصاالت شركات الحدى السعودية و االردن في دورات لتقديم تدريب مركز لدى معتمد
- 3. • Digital Transformation (4th industrial revolution) • Digital transformation business Impact • Digital transformation Example . • Digital technologies • Business Process Automation • Fundamentals of automation • Process automation steps • OCR technologies • Agile Organizations 3
- 4. Learning Outcomes Having completed this module, you will be able to: • Define automation and state some of the areas it encompasses. • Identify the key people you need for your project team. • List prerequisites that need to be met by a process before automation. • Outline the steps taken before initiating a project. • List the key benefits of automation. • Identify the importance of automation.
- 5. ❑ Class scheduled to start at 10:00AM and ends at 2:00PM ❑ Feel free to ask anytime ❑ Focus and Keep away from your mobiles ❑ 10:00 – 11:30 (break for 15 min) ❑ 11:45 – 12:30 (break for 15 min) ❑ 12:45 – 14:00
- 6. 6 Steam Engineering 1760- 1840 Assembly Line 1830 -1915 Computing / Internet and Nuclear Energy 196 – 2010s • Digitization of Process and Value chain • Digital business model • Digitization of Products and Services 1.0 2.0 3.0 4.0 The industrial revolution
- 9. What was there before newspapers?
- 11. What was invented before the radio?
- 19. Digitization Digitalization Digital Transformation Conversion of Analogue to Digital (data) Adoption (Process) Creation (Business) Understanding Digitalization & Digital Transformation
- 20. What is Digitization? DIGITIZATION refers to creating a digital representation of physical objects. For instance, we scan a paper document save it as a digital document (e.g., PDF). In other words, digitization is about converting something non-digital into a digital representation or artifact. Computer systems can then use it for various use cases.
- 21. DIGITALIZATION refers to enabling, improving or transforming business process by leveraging digital technologies (e.g., APIs) and digitized data. That means that digitalization presumes digitization What is Digitalization? What if we digitalize the onboarding of a new employee? When HR employs a person, an HR process gets triggered that will automatically order an employee ID, subscription, and PC . The order triggers the order fulfillment process automatically
- 22. What is Digital Transformation? DIGITAL TRANSFORMATION is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. It's also a cultural change that requires organizations to continually challenge the status quo, experiment, and get comfortable with failure.
- 25. Digital Transformation overview Digital Business Transformation The Process of exploiting digital technologies and supporting capabilities to create a robust new digital business model. How ? Radical Rethinking of the use of: ▪ Technology ▪ People ▪ Governance (Processes) Why ? Fundamental Change in the Business Performance People Governance Technologies Digital Transformation
- 26. Digital Business Transformation Use your imagination to build unmatched experience and innovative products/services. Deliver personalized rich, connected experience in journeys your customers choose Keep up with your fast-moving customers, efficiently collaborating to anticipate and meet customer demands Increase the flow of information across your entire business operations, better manage your resources, and keep your business processes synchronized across all boundaries Expand the reach of your business using digital channels, anticipate customer needs understand how your products are used, and quickly develop and improve products and services. Engage your customers Empower Your employee Optimize your operation Transform your product Digital Transformation Areas
- 27. Digital Transformation Strategy Digital Business Transformation Business Drivers and Objectives: Increase Revenue Decreasing Cost Optimizing the Operation Business Drivers Focus Areas for key Exclusives Business Benefits *Cost , Business impact and Time to Deliver
- 40. DM-Stage •Initiating: Discussions are early stage and beginning to be incorporated into some of our business operations •Emerging: Discussions are advanced and beginning to be incorporated into all daily operations •Performing: Our organization has set clear objectives and formulated a plan that is being followed throughout the company •Advancing: Our organization is expanding on our plan and objectives to come up with new and innovative ideas to advance our capabilities in this area •Leading: Our organization is considered a thought leader in this area, regularly leads industry discussions on the topic and has mastered this subject matter area
- 41. 01 Internet of Things 03 Augmented Reality 02 Cloud Based technology 08 Blockchain 10 Digital Twin 09 Artificial Intelligence And Machine Learning 05 Big Data and Real- Time Analytics 06 3D printing 07 Robotics 04 Robotic Process Automation (RPA) Top 10 Digital Transformation Technologies
- 43. Emerging Digital Technologies Artificial Intelligence (AI) Artificial Intelligence (AI): develops machines that can substitute for humans and replicate human actions which accelerate work.
- 44. Emerging Digital Technologies Artificial Intelligence (AI) What is Machine learning (ML) and Deep Learning (DL)? ▪ Machine Learning (ML) is commonly used along with AI but it is a subset of AI. ▪ ML refers to an AI system that can self-learn based on the algorithm. ▪ Systems that get smarter and smarter over time without human intervention is ML. ▪ Deep Learning (DL) is a machine learning (ML) applied to large data sets. ▪ ML Example : Virtual Personal Assistants: Siri, Alexa, Google ▪ DL Example : Sentiment based news aggregation, Image analysis and caption generation OCR TECHNOLOGY DEEP FAKE TECHNOLOGY
- 45. Data BI VS. Data Science Descriptive What happened? Diagnostic Why did it happen? Predictive What will happen? Prescriptive What should I do? Traditional BI
- 55. TRUE OR FALSE? The best processes to automate are those which will have a minor impact? FALSE?
- 56. What is a digital worker?
- 57. Which statement defines process automation? Choose one.
- 58. Which of the following is not a reason why organizations shift to automation? Choose one
- 59. A Digital worker can also be referred to as?
- 60. Which of the following statements is not true? Choose one.
- 61. Which ones are the main purposes of automation? Choose three.
- 62. Choose the two key steps for process automation.
- 63. TRUE OR FALSE? Automation, AI and RPA have been, continue to be, and will be even more so going forward the chosen solution to solve many issues in organizations.
- 64. Which key prerequisites must be met by a process before automation? Choose one.
- 65. The 8 Process Steps The process of delivering automation Assessment Development Planning UAT User Acceptance Testing PDD Process Definition Documents Production & maintenance Solution Next
- 96. OCR Technology
- 102. Real-World Business Process Automation Examples That Sparked Success Approval requests Audi Japan KK’s finance department deals with requests for approvals worth millions of dollars. We helped them make their complex process streamlined, secure and paperless, leading to a 75% reduction in processing time, equating to a saving of 60 hours per week.
- 103. Real-World Business Process Automation Examples That Sparked Success Employee onboarding OCS Group, a facilities management company, have lots of people employed on short-term contracts. They needed to automate their onboarding process to make it quicker and more user-friendly for their employees. Their in-house developer team used Bizagi Automation Services to reduce the time it took to create a new employee ID from two-weeks to just 24 hours, as well as enabling immediate payment, giving OCS an advantage over their competitors.
- 104. Real-World Business Process Automation Examples That Sparked Success Customer onboarding Citizens Bank wanted to deliver on their customer- centric culture by automating their commercial lending process. We helped them standardize and digitize their data formats so we could design workflows that will help their CX teams respond to customers in real time. The process aims to accelerate customer onboarding from 59 days to just nine.
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- 121. How to Support Process Automation inside the Organization? 121
- 122. Design Thinking Design thinking is a methodology to generate ideas from creative problem solving. Thinking in new ways to design product/service Structured approach including: • Bias for understanding • Focus on people and needs • Embracing complexity • Filtering to true value
- 123. AGILE MINDSET Able to move quickly and easily; able to think and understand quickly. Agile is a new way of working that enables an organization to be more nimble, more focused on business value, more attractive to talent, drive better outcomes and achieve faster time to market when delivering products/propositions. Agility is the ability to create and respond to change in order to succeed in an uncertain and turbulent environment.
- 124. Customer Focus Output Oriented Adaptability in Uncertain Context Empowering Teams over over over over Customer Collaboration Working Products Responding to Change Individuals and Interactions Contract Negotiation Comprehensive Documentation Following a Plan Processes and Tools CORE AGILE VALUES
- 125. The Mindset Growth Mindset Fixed Mindset I believe that my intelligence, personality, character can be continuously developed, my true potential is unknown and unknowable Desire continuous learning Confront uncertainties Embracing challenges Not afraid to fail Put lots of effort to learn Feedback is about current capabilities I believe that my intelligence, personality, character is inherent and static. Locked down or fixed, my true potential is determined at birth. It does not change Avoid failure Desire to look smart Avoids challenges Stick to what they know Feedback and criticism is personal They don’t change or improve