The Pink Think Tank (PTT) gathers prior to each annual conference to consider some of the toughest questions related to ITSM. They present their results to attendees during the program, as well as contribute their expertise in the form of breakout sessions. For the Pink15 conference, the major topic of discussion for the PTT was IT Governance. This presentation was part of the research and report presented as a breakout session during the event.

1. Pink Elephant – Leading The Way In IT Management Best Practices
Pink Elephant’s
Pink Think Tank
2015

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The Pink Think Tank
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 Topic: IT Governance, Missing in Action
 Objective: pragmatic actionable advice

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Introducing The PTT Members
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Review Of Pink Research Results
For Pink15
60 Responses

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Vertical Information
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Do You Have A Formal IT Governance
Council?
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Business Stakeholders On IT
Governance Council
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Areas Governed By The IT Governance
Council
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Governance Is The Responsibility Of
Senior Leadership & Is A Strategic Practice
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IT Governance Decisions Drive
Priorities & Actions
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IT Governance Expectations Are
Documented
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Business Or Board Level Executive
Evaluating Capability Of IT Resources
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Business Stakeholder Involved In
Strategic IT Investment Decisions
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Integration Of Business & IT Strategies
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Compliance Question
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Use Of Standard Governance Framework
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Problem Statement
“Governance of Enterprise IT is missing in
action in most organizations.
How can IT address this?”
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Why Governance? COBIT® Pain Points
 Business frustration with failed initiatives
 Rising IT costs and perception of low
business value
 Significant incidents related to IT risk
(e.g. data loss)
 Service delivery – failure to meet agreed
service levels
 Failure to meet regulatory or contractual
requirements
 IT limiting business innovation and agility
 Audit findings of poor IT performance or
low service quality
COBIT® is a trademark of ISACA® registered in the United States and other countries.

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Why Governance? COBIT Pain Points
 Hidden and/or rogue IT spending
 Resource waste: duplication/overlap in IT
initiatives
 Insufficient IT resources and skills; staff
burnout or dissatisfaction
 IT-enabled changes failing to meet
business needs
 Complex IT operating models
 Board/Executives/Senior Managers
reluctant to engage IT
 Lack of committed and satisfied business
sponsors for IT
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Definitions Of Governance
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“…regulate proceedings of (corporation etc.)”
Concise Oxford Dictionary (Sixth Edition 1976)
“Ensures that stakeholder needs, conditions and options
are evaluated to determine balanced, agreed-on
enterprise objectives to be achieved; setting direction
through prioritisation and decision making; and monitoring
performance and compliance against agreed-on direction
and objectives.”
COBIT 5
“The system by which organisations are directed and
controlled.”
ISO38500
“Ensures that policies and strategy are actually
implemented, and that required processes are correctly
followed. Governance includes defining roles and
responsibilities, measuring and reporting, and taking
actions to resolve any issues identified.”
ITIL® 2011 Glossary
“The rules, policies and processes and...laws by which
businesses are operated, regulated and controlled...often
defined by a board of directors or shareholders, or the
constitution of the organisation...”
ITIL 2011 Service Strategy 5.1.1
“Governance of IT ensures that stakeholder needs, conditions and
options are evaluated to determine balanced, agreed-on enterprise
objectives to be achieved; setting direction through prioritisation and
decision making; and monitoring performance and compliance against
agreed-on direction and objectives.”
(2012)
“Specifying the decision rights and accountability framework to
encourage desirable behaviour in using IT”
Peter Weill & Jeanne W. Ross (2004)
ITIL® is a Registered Trademark of AXELOS Limited.

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ISO Governance Framework
Evaluate
Direct Monitor
Corporate
Governance of IT
Plans Policies Performance Conformance
Business processes
Business
pressures
Business
needs
ISO 38500
Proposals
ICT Projects ICT Operations
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Key Concepts
 Scope/dependencies
 Level of structure
 Authority
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Tiered
Business
Architecture
Business
Vision & Strategy
Business
Governance
IT
Architecture
IT
Vision & Strategy
IT
Governance
ITSM/PMO/ETC.
Architecture
ITSM/PMO/ETC.
Vision & Strategy
ITSM/PMO/ETC.
Governance
© Crown copyright 2010 Reproduced under license from the OGC. Based on Figure 1.10 ITIL® V3 Planning To Implement IT Service Management 1.8.1
Business
Portfolios
Programs
& Projects
IT
Portfolios
Programs
& Projects
Frameworks
Portfolios
Programs
& Projects
Business
Culture
IT
Culture
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 Scope?
 Who?
Asset
System
(Architecture/configuration of
resources)
Value
Lifecycle
Delegate
Accountable
Owner
Evaluate &
Direct
Monitor
Governance
Body
Plan-Do-
Check-Act
Report
Operation &
Execution
Manage-
ment
The Model
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 Why?
 How?
Asset
Optimize
resources
Maximize return on investment
Optimize
risk
Meet preference
Evaluate
Direct Monitor
The Model
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 What?
 Policies (Boundaries, principles, decision models, etc.)
 Plans (Strategies, etc.)
 Goals (Performance and outcome)
 Controls (Control objectives, requirements, agreements, etc.)
 Maturity (Capability maturity, benchmarks, etc.)
 Resources (Money, etc.)
 When?
Asset value
Complexity of asset
(system/lifecycle)
Need for governance
The Model
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The Model
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UnIntentional Intentional
Competent
InCompetent
Lucky Trusted /
Good
Chaotic Irresponsible
1
2
3 4 5

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Forensics
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 A survey
 The grid
 Possibly others

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The Grid
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Advice

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Triggers for Governance initiatives (From the COBIT 5
Implementation Guide)
 Merger, acquisition or divestiture
 A shift in the market, economy or competitive position
 Change in business operating model or sourcing
arrangements
 New regulatory or compliance requirements
 Significant technology change or paradigm shift
 An enterprise-wide governance focus or project
 A new CIO, Chief Financial Officer (CFO), Chief Executive
Officer (CEO) or board member
 External audit or consultant assessments
 A new business strategy or priority
 Desire to significantly improve the value to be gained from IT
Seize The Moment
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Decision
Archetype
Principles Architecture Customer
facing
services
Supporting
services
Investments
Business
monarchy
IT monarchy  
Feudal
Federal 
IT duopoly  
Anarchy
1. Decision model
2. Organizational
structures
3. Roles
4. Processes
5. Goals and
metrics
6. Risks
7. Portfolio8. Agreements
10. Controls and
maturity
9. Financial
models

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I Got Their Attention – Then What?

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Outputs
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 White papers
 Current state: problem and survey
 Outcomes of the Think Tank
 Analytical tools
 Advice on addressing the issue
 Other media

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Do The Survey
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On the Pink15 App

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Find Out More
 Twitter #PTT15
 Pink Think Tank LinkedIn group
 PinkLINK newsletter
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