10 things all it managers need to know about social media.pptx

933 views

Published on

Published in: Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
933
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
29
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

10 things all it managers need to know about social media.pptx

  1. 1. 10 Things All IT Managers Need To Know About Social Media January 31, 2011 Chris Dancy Director of Digital Engagement Pink Elephant Pink Elephant – Leading The Way In IT Management Best Practices
  2. 2. Welcome & Agenda   Consumerization   Social   Recommendation Engines   Mobility   Appification   Super User v.2   Personal Sourcing   Collaboration   Social Enterprise   The Future10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 2
  3. 3. Things To Remember   Cloud…..   Impact   What – Defined By   How – Driven By   Who – Impacted By10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 3
  4. 4. Consumerization - What   1999   Business Pushing into Home   2010   Home Pushing into Business10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 4
  5. 5. Consumerization - Who   Asset Managers   Tier One Support   Change Managers   Process Managers   HR   Finance10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 5
  6. 6. Consumerization - How   Expectations of The Enterprise   Perception of The Enterprise10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 6
  7. 7. Social - What   1999   Traditional IT Support = Help Desk   Call Center Support = CRM   2010   Log What?10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 7
  8. 8. Social - Who   IT   HR   Legal   Marketing   Human Resources10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 8
  9. 9. Social - How   Word of Mouth = World of Mouth10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 9
  10. 10. Recommendation Engines - What   {Geo + Graph} + Search Term = Recommendation10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 10
  11. 11. Recommendation Engines - Who   Internal Customers   External Customers10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 11
  12. 12. Recommendation Engines - How   Enterprise Knowledge10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 12
  13. 13. Mobility - What10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 13
  14. 14. Mobility - Who   EVERYONE10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 14
  15. 15. Mobility - How   Ratings   Location   Tagging   Phones   Voice   Location   Smart v2.010 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 15
  16. 16. Appification - What10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 16
  17. 17. Appification - Who   Enterprise IT10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 17
  18. 18. Appification - How   App Store   App as a Platform10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 18
  19. 19. Super User v2 - What   Gen Y, Gen Z, and Early Adopters10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 19
  20. 20. Super User v2 - Who   Enterprise IT10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 20
  21. 21. Super User v2 - How   Mobility, Social, Consumerization, Recommendation10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 21
  22. 22. Personal Sourcing - What   Rise of the Cubical Entrepreneur10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 22
  23. 23. Personal Sourcing - Who   Peers and Coworkers10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 23
  24. 24. Personal Sourcing - How   Micro Service / Task Communities10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 24
  25. 25. Collaboration - What   Shared   Ideas   Images   Recommendations   Documents   Feelings10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 25
  26. 26. Collaboration - Who   Knowledge Workers   Project Managers10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 26
  27. 27. Collaboration - How10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 27
  28. 28. Social Enterprise - What10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 28
  29. 29. Social Enterprise - Who   You.10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 29
  30. 30. Social Enterprise - How10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 30
  31. 31. The Future – What – Who - How10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 31
  32. 32. The Future – What – Who - How For More Information…10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 32
  33. 33. Questions? Chris Dancy c.dancy@pinkelephant.com http://servicesphere.com/blog http://twitter.com/servicesphere Thank You PINK ELEPHANT www.pinkelephant.com10 Things All IT Managers Need To Know About © Pink Elephant, 2011. All Rights Reserved.Social Media ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 33

×