This document provides a summary of Robert Quayle's professional experience and qualifications. It outlines his career history working in operations, logistics, and warehouse management roles since 2007. His most recent role was as a Logistics Site Manager from 2014 to 2016 where he oversaw warehouse operations and achieved improved daily KPIs and cost efficiencies. Prior to that he held roles as a Shift Manager and Supervisor where he led teams and improved processes. He has extensive experience managing teams, budgets, health and safety, and achieving targets. His qualifications include diplomas in management and people management as well as training in health and safety, forklift operation, and computer programs.

1. Robert Quayle
CORBY, Northants NN18 8LJ
Mobile: 07827 811 934
Email: robertquayle64@gmail.com
LinkedIn: https://uk.linkedin.com/in/rob-quayle-62635288
Professional Profile
A dedicated, dynamic and highly motivated professional with extensive experience in Operations, Logistics,
Warehousing, Manufacturing and Distribution Management. A proven track record of achieving demanding
operational KPI’s and financial objectives whilst consistently improving process efficiency and reducing
costs. A natural leader, who manages, motivates and develops personnel and possesses the interpersonal
and communication skills to build positive relationships with colleagues, clients and stakeholders at all levels.
Focused on exceptional service delivery, maintains exemplary safety and environmental standards, and
adopts a highly analytical approach to problem solving. Financially astute with strong business and
commercial acumen, shrewd negotiation skills and flourishes in challenging working environments.
Career Summary
Aug 07 – Date AKTRION, WALTHAM CROSS
Jul 14 – Apr 16 Logistics Site Manager
• Reporting directly to the Logistics Director with responsibility for two direct reports, 30 staff and 200
service providers as part of a 24/7 operation
• Overseeing all aspects of warehouse and site management, ensuring their smooth day to day running
and the achievement of all operational objectives
• Implementing health & safety and site security measures and ensuring their compliance by personnel
• Managing both the Direct to Retail and Direct to Consumer operations through the implementation of
effective strategies designed to meet all operational and wider organisational goals
• Coordinating the transhipment of goods and ensuring them on time and in full arrival
• Controlling budgets and maximising cost efficiency by maintaining suitable staffing levels for all projects
• Planning staff rotas based on availability and business requirements, dealing with issues around
lateness, absenteeism and holidays, and ensuring correct resource levels to minimise waste
• Managing the recruitment and selection of staff based on skills, experience and perceived ability to
positively contribute to organisational goals
• Delivering effective training and mentoring to personnel, monitoring performance and providing
constructive and useful feedback to facilitate development
• Performance managing staff to aid continuous professional development through conducting valuable
annual appraisals to set targets and resolve any performance issues
• Dealing with any disciplinary issues with optimal efficiency
• Continually identifying opportunities for process and procedure improvement
• Conducting comprehensive risk assessments and taking relevant corrective action as required
• Seconded from Aktrion Print as the Shift Manager of four months from February 2014 to May 2014
Key Achievements:
• Significantly improved daily KPI’s from 89% to 99.5% thus creating a world class delivery system
• Introduced an effective new rota system for three teams over a rolling 24/7 period
• Boosted staff morale and motivation through the introduction of annual appraisals and overall
improvements to performance management resulting in increased efficiency and productivity
• Implemented Late, Absence and Return to Work logs and forms
• Substantially improved service quality and efficiency through the implementation of one point lessons
• Implemented effective training courses for transhipment teams and forklift truck operator assessments
• Revamped and rewrote all technical operating instructions, upgraded risk assessments
• Cut costs, saved time and improved customer service by planning routes for multi-drop delivery drivers
• Significantly reduced customer complaints to under 10 from over 1500 deliveries across 90 routes
• Implemented new title deliveries on five new titles in order to increase route sizes
• Achieved considerable cost savings in salary and resources following the completion of a strategic
review of staff, which identified opportunities to downscale whilst maintaining high levels of production
• Reduced expenditure by signing with the most cost effective and high quality vendor
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2. Career Summary Continued
Aug 10 – Jul 14 Shift Manager
• Reporting directly to the Site Manager with responsibility for leading a team of 19 direct reports and 125
staff, creating a culture of engagement and providing support to ensure optimal performance
• Managing the recruitment and probation of staff, delivering effective training, monitoring performance
and conducting annual appraisals as part of a wider commitment to ensuring continuous development
• Delivering effective mentoring to supervisors and team leaders to facilitate improved team engagement
• Coordinating disciplinary processes and chairing disciplinary hearings, managed holiday and sick leave,
absenteeism and ensuring sufficient staffing levels for a 24/7 staff rota
• Overseeing smooth day to day operations of all pre and post prints including distribution and ensuring
the consistent achievement of all operational objectives and KPI’s
• Reviewing and continually refining processes and procedures
• Conducting in depth risk assessment reviews and efficiently putting relevant changes into practice
• Managing Workplace Organisation including 5S and ISO 9001, 14401 and BS18001 implementation
• Ensuring the application of all relevant health and safety procedures by staff at all times
• Controlling budgets and maximising cost efficiency by maintaining suitable staffing levels for all projects,
dealing with lateness, absenteeism, holidays and ensuring correct resource levels to minimise waste
Key Achievements:
• Improved existing appraisal system by introducing scoring and a performance related bonus for all staff
• Instrumental in the implementation of an Operating Equipment Efficiency review and subsequent
improvements identified via root cause analysis resulting in a higher quality of product
• Restructured several departments, including reviewing redundancies, staff hours and shift manning
• Played a key role in the restructure of the Post Press manning methodology, reduced manning levels
and equipment engagement leading to a learner production whilst minimising waste and adding value
Aug 07 – Aug 10 Aurosys Supervisor
• Reporting directly to the Shift Manager and leading, managing and motivating a team of 30 operatives,
engendering an environment of high performance and delivering effective support as required
• Responsible for overseeing the day to day preparation of the pre-print and ensuring the highest
standards of quality and accuracy in alignment with all Standard Operating Procedures
• Carrying out thorough risk assessments and ensuring compliance with all health & safety guidelines
• Delivering effective training to staff in the operation of all machinery within the department, managing
and improving performance through appraisals and constructive feedback
• Establishing, developing and maintaining robust relationships throughout the internal and external chain
Key Achievements:
• Consistently achieving KPI’s and targets set by the client (News Printers)
• Created operating procedures from scratch for all elements of the pre-print production
• Wrote the risk assessments associated with all process regarding all departmental activities
• Significantly reduced running costs by recommending interactive lighting systems
• Cut waste costs by implementing waste saving schemes aimed at the recovery of unused white paper
• Created an annual appraisal system for all staff, which was subsequently used nationwide for 250 staff
Earlier Career
Aug 05 – Aug 07 VETSPEED, ROYSTON
Procurement Manager and Stock Controller
Jul 04 – Aug 05 FLYERS, HERTFORD
Warehouse Manager
Education and Qualifications
 NVQ Level 5 Diploma in People Management
 NVQ Level 4 in Management
 National Educational Board Certificate in Management
 Practical Management, Organisational and Team Leader Skills
 IOSH Health & Safety and Risk Assessments
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3.  Materials Handling Instructor (Forklift Trucks)
 Fire Warden & First Aider
 Nominated for a Formal Award (MBE) – Received a Commendation
 ECDL: European Computer Driving Licence (Microsoft Excel, PowerPoint, Access and Word)
 City & Guilds in Literacy and Numeracy
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