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UX Toolkit: Phase Two - Structure
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- 2. Table of contents STRATEGYINFORMATION ARCHITECTURE USER FLOW Affinity Map Card Sorting Task Analysis MOSCOW Method Site Map Task Flow Mind Map User Flow User Journey Job Story Goals and Actions Montenashi Approach
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- 4. MIND MAPPINGIMPLEMENTING astrategy A method to organise your thoughts for later review.
- 5. AFFINITY DIAGRAM 1. Presentthe topic or define the problem clearly. IMPLEMENTING a strategy 2. Write an idea or issue per card. 3. As a team, dort the ideas or issues into categories. (Eliminate duplicate ideas.) Capture Group Label
- 6. M.O.S.C.O.W. METHODIMPLEMENTING astrategy Must have Should have Could have Won’t have Helps understand priorities and create your MVP..
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- 8. CARD SORTING 1. Writeone item per card. information architecture 2. Organise the cards in groups that relate to each other 3. User testing : Find patterns on how users would expect to find content. Capture Group Label
- 9. SITE MAPinformation architecture 2.2 1.0HOME 2.0 Static Page 3.0 Static Page 4.0 Static Page 2.1 Static Page 2.1 Multiple Page 3.1 Interactive Page Search
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- 11. What is thebusiness objective or action you want the visitor to take Answering these questions. (Answers will come from your users) What is the user objective or desire/needs that they want to satisfy What are all the questions they have about this task? What information do they need to take action? PREPERATIONuser flows
- 12. EXAMPLEuser flows Go through Presentation Start Presentation No Yes Understand? Finish Presentation QA Tweet@maitedalilaHappy Path KEY Task 1 Understand? Yes Yes Yes
- 13. KEYuser flows Process /Task /Action EX. Create a postBegin Yes Decision EX.Post on blog? Explains how a user completes a task
- 14. STEPS THAT NEED TOBE COMPLETED CONSIDERATIONS/ INFLUENCERS PAINPOINTS EMOTION TASK ANALYSISuser flows Helps understand how users perform tasks and achieve their intended goals.
- 15. USER JOURNEYuser flows Negative Timeline Positive Whatquestions/ comments do they have about the task? What is the desire/ need they want to satisfy What questions/ comments do they have about the task? What questions/ comments do they have about the task? What questions/ comments do they have about the task? What questions/ comments do they have about the task? PhasePhasePhase
- 16. JOB STORYuser flows WhenI want to So I can Situation Motivation Expected Outcome
- 17. Situation Motivation Expected Outcome When animportant customer signs up I want to be notified So I can start a conversation with them JOB STORY EXAMPLEuser flows
- 18. PHASE PHASE TASK ANALYSISTask BREAKDOWN 1. What you need to accomplish task 2. What you need to accomplish task MOSCOW Shade in MOSCOW. Add and remove as you go along the project TASK ANALYSISuser flows A functional breakdown of the user’s journey
- 19. GOALS You wantto... (ex. Setup An Account) ACTIONS You need to ... (ex. Fill out a form) You need to .. (ex. Accept T&Cs) SCREEN REQUIREMENTS Screens needs to have .. (ex. T&Cs checkbox) GOALS & ACTIONSuser flows Helps breakdown must-have components of each screen.
- 20. SHITSUARIO “put the userat ease” Signal a clear beginning and end to the interaction "A good host does not bother the guest but gives a well balanced amount of information," FURUMANI “mutual attainment” How you might treat a "regular" versus a newcomer "Knows when interactions ought to be formal and when they ought to be," MONTENASHI APPROACHuser flows Method to improve Human-Machine Interaction, into "principles of attitude":
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