2. User Experience Design is the process
of understanding problems and
creating solutions that benefit the clients
and the end user.
“
3. Design is not what it looks like.
Design is how it works.
-Steve Jobs
“
4. How UX is typically seen
Field research
Face to face
Interviewing
Creation
of user
tests
Gathering
& Organising
Analysis
Creating
Personas
Product
Design
Feature
Writing
Graphic
Arts
Interaction
Design
Information
Architecture
Usability Prototyping
Interface
Layout
Interface
Design
Visual
Design
Taxonomy
Creation
Design culture
evangelist
Copywriting
Presentation
&
Speaking
Working with
programmers
Workshop
Facilitator &
Coordinator
5. Field research
Face to face
Interviewing
What UX is….
Creation
of user
tests
Gathering
& Organising
Analysis
Creating
Personas
Product
Design
Feature
Writing
Graphic
Arts
Interaction
Design
Information
Architecture
Usability Prototyping
Interface
Layout
Interface
Design
Visual
Design
Taxonomy
Creation
Design culture
evangelist
Copywriting
Presentation
&
Speaking
Working with
programmers
Workshop
Facilitator &
Coordinator
16. USERresearch
Qualitative (Why and how to fix)
Participatory
Design
Focus Group Interviews Surveys
Attitudinal “What people say”
Behavioural “What people do”
Quantitative (How many and how much)
Concept
Studies
Usability
Ethnographic
Field Studies
Eye tracking Data Analysis
A/B
Testing
Desirability
Studies
Card Sorting
Moderated
Testing
Unmoderated
Testing
17. COMPETITIVE analysis
stakeholder
interview
Spot the gaps in the market
and identify opportunities
positioning
analysis
Maps out existing features
in a comparable way to
identify industry standards
and areas to innovate
feature
analysis
21. DEFINE strategy
stakeholder
interview
A list to help understand
what is most important for
the user.
MOSCOW
method
A tool to organise a large
number of ideas into their
natural relationships.
affinity
map
22. INFORMATION architecture
Create visual model of the
content that allows users to
find the info they are
looking for.
site
map
Find patterns in how users
would expect to find
content or functionality
card
sorting
25. PARTICIPATORY design
Marketing = Messaging Visual Designer = Branding
Stakeholder = Business needs User = User wants
Developer = Technical UX Designer = User needs
Design Hypothesis
26. USER testing
User interviews A/B Testing
Task analysis Eye tracking
Survey Picture cards
Card sorting 5 second test
Data analysis Usability Testing
27. A user interface is like a joke. If you have to
explain it, it’s not that good.
“