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1. MANAGEMENT INFORMATION SYSTEM
A Project Report On
“E-COMMERCE & M-COMMERCE”
Under The Guidance Of :-
Prof. Meet Bhatt
Dhruvil Modi - 90
Jayesh Panchal - 97
Honey Metai - 88
Umang Panchal - 100
Meet Panchal - 98
Prashant Panchal - 99

2. Company introduction
From a small-scale B2B food delivery platform to India’s no. 1 restaurant billing software provider.
When Petpooja’s first avatar came into being in 2011, it was a simple B2B food delivery model that took bulk food orders
from the corporates & passed them forward to the restaurants. But soon, our founders realised that the restaurants they
worked with were not living up to their potential and were shutting down forever. Primarily it was due to a lack of coherent
technology that could support their daily operations. Their billing machines were as bulky, tedious and old as time. Due to
this, the restaurants never had an actual estimate of their profit margins & expenses. Back then, restaurants were suffering
more than growing.
And now, a decade into the industry, we have realized our dream of becoming the ideal restaurant billing solution provider
to all & every kind of food service business in India.

3. • Vision
The company relies on four philosophical visions :
 Pricing
 Simplicity
 Innovation
 Support
• Mission
• The mission of Petpooja says, “Our Mission Is To Be The Go-To Operating
System For All F&B Retail Across The World.”

4. topic introduction
• E-commerce can be conducted through websites,
online marketplaces, and social media platform It has
transformed the way people shop, allowing them to
browse and purchase products from anywhere with an
internet connection in short electronic commerce,
refers to the buying and selling of goods and services
over the internet.
• It encompasses online retail stores, digital
marketplaces, and various online transaction methods.
E-commerce

5. topic introduction
• is a subset of e-commerce that specifically focuses on
transactions conducted through mobile devices like
smartphones and tablets.
• It involves mobile shopping apps, mobile-optimized
websites, and mobile payment systems.
M-commerce

6. E-commerce advantages
1 Global Reach :- E-commerce allows businesses to reach a global customer base, breaking
down geographical barriers.
2 Lower Costs :- Operating an online store is often more cost-effective than maintaining a
physical retail space.
3 Convenience :- Shoppers can browse and make purchases 24/7 from the comfort of their
homes.
4 Wide Product Selection :- E-commerce platforms offer a wide range of products and
services, often more than physical stores.
5 Personalization :- Businesses can use data to personalize the shopping experience for
customers, offering tailored recommendations.

7. M-commerce advantages
1 Portability :- M-commerce allows users to shop and make transactions on the go, using
their mobile devices.
2 Location-Based Services :- Mobile apps can use location data for targeted promotions and
services.
3 Instantaneous Transactions :- Mobile payments are often faster and more convenient than
traditional payment methods.
4 Push Notifications :- Mobile apps can send personalized notifications, which can increase
engagement and sales.
5 Integration with Other Features :- Mobile apps can integrate with a device’s camera,
sensors, and other functionalities for innovative services.

8. E-commerce disadvantages
1 Security Concerns :- E-commerce is susceptible to security breaches and data theft, which
can erode customer trust.
2 Dependence on Technology :- Technical issues, like website crashes or payment gateway
failures, can disrupt operations
3 Competition :- Intense competition in the online marketplace can make it challenging for
new businesses to stand out.
4 Shipping Costs and Delays :- Shipping costs can add to the overall price, and delays can lead
to customer dissatisfaction.
5 Returns and Refunds :-Managing returns and refunds can be complex and costly for e-
commerce businesses.

9. M-commerce disadvantages
1 Limited Screen Size :- Mobile devices have smaller screens, which can make the shopping
experience less enjoyable.
2 Security Risks :- M-commerce transactions are vulnerable to mobile-specific security
threats, like mobile malware.
3 Compatibility Issues :- Apps may not work on all mobile devices or operating systems,
limiting the audience.
4 Battery Life :- M-commerce apps can drain a device’s battery, which can be inconvenient for
users.
5 Connectivity Dependency :- M-commerce relies on a stable internet connection, which may
not always be available in all areas.