aimt pehla kadam syndicate 6

1. PRESENTS

3. PROF. RAHUL VERMA

6. Name of the owner: Rameshwar
Choudhary
Established: 2013
Name of the store : Brij mobiles and
computer mart
Address: Shop No.GF-5 ,Praveen
Plaza,Jagat farms
Website:
www.brijmobilesandcomputermart.net
Mobile No:9212087916
Products: Mobiles phones and laptop
Brands : I phones, Samsung Sony ,HTC,
Nokia ,Vivo,Oppo

7. COMMITEMENT
CUSTOMER
SATISFACTION
OPENNESS
HONESTY PROFESSIONALISM

8.  Competitive edge
 Customer service
 E-commerce
 Commercial advertisements
 Pamphlets and brochures
 Gifts and discounts

9.  Direct interaction
 Ask for customer opinions
 Don’t overlook current customers in
marketing
 Keep lines of communication with customers
open
 Personal grievance redressal

10. For recharge
For queries
To buy phones

11.  25-30 cell phones sold out daily.
 Suppose 5 of them costs 10000 it will be equal
to 50000
 and if he sells 5 of other at 15000 that will be
equql to 75000,
 if he sells 5 of others at 20000 it will equal to 1
lakh
 and 5 of them are of 50000 will be equal to
250000
 so that per Monthly turn over will be 475000.
 Profits on the part of the owner is 3% to 4%.
 It varies according to the demand in the market.

12.  Pushing up demand is to provide complementary
services.
 Strategies have to established in order to avoid a gap
between supply and demand .
 Strategies for pushing up the supply consist in using
part-time employee , increasing customer
participation , cross training employee and
scheduling work shift .
 Best way to manage demand & supply is to forecast
demand and then supply the product accordingly .
 His employees pursue the customers in such a way
that they get ready to buy another brand

13.  Add new products and services
 Sell more products and services to your existing
customers
 Expand into new territories
 Target new customer markets
 Tap into new sales and delivery channels

14.  Maintain feedback register and feedback form
 SMS services
 Empower agents with information and training:
 Focus on revenue and retention more than on
reducing costs
 Anticipate customer needs and offer to fulfill them
 In order to ensure customer relationship
management, ready to negotiate with price offering
rather than let the customer go.

15.  Our strategies to increase the sales in upcoming 1
year is, we will offering small gifts like key rings ,coffee
mugs, t-shirts of our logo .
 Offering lucky draws at the end of the month .
 Empower sales force with tools for clienting .
 Empower marketing by using pamphlets , hoardings ,
commercial advertisement .
 Improve the Customer Experience
 Online marketing

16.  Honesty & discipline : The first rule he taught us
about business was honesty towards your work .
 Discipline way he taught us that give 100% on your
business and don’t cheat on your customer .
 Time management : To give which deal at what time
should be given by him, and how to manage time .
 Treat each and every customer with good humour
and in a positive way . “You reap what you sow”