1. B 2 . 2 . 2 V I P O D C O N D O , J A L A N K I A P E N G , K U A L A L UMP U R , 5 0 4 5 0 , K U A L A L UMP U R , MA L A Y S I A .
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E -MA I L G H A N B A R Z A D E H . P E G A H@GMA I L . C OM
P E G A H G H A N B A R Z A D E H
PROFILE
Professional in Business administration, Operational Management,
Account Management.
Enthusiastic, hardworking and astutely diligent individual with years of
experience in multinational projects in business coordination, and
implementation as well as administration.
EDUCATION
2009 – 2012 Multimedia University Kuala Lumpur, MALAYSIA
M.B.A. (Master of Business Administration)
 The Masters program consisted of a variety of specialized courses
such as Corporate Finance, Information System and Electronic
Commerce, as well as Organizational Behavior and Design,
Operations Management.
2001 – 2005 Jahad University Tehran, IRAN
B.A. in Accounting
 The Bachelors program consisted many specialized courses such as
Advanced Mathematics, Debt Accounting, Creditors Accounting, as
well as Statistical Analysis.
PROFESSIONAL EXPERIENCE
April. 2013 – Present Scicom Msc Bhd Kuala Lumpur, Malaysia
Operation and MIS Assistant manager
 Working closely with Scicom operation in managing teams and
assuring that the teams are meeting their targets.
 Providing daily analysis of all Scicom operation teams to make sure
that teams are performing their level best and meeting SLA.
 Identify knowledge gaps and coordinate with Scicom top
Management for Knowledge Base updates
 Identify opportunities for optimization and/or re-design of existing
process flows and activities

2.  Regularly review operations performance and be able to provide
immediate snapshot views on health of operation
 Identify and report areas if concern and apply operational controls to
mitigate risks
 Work with the audit department to meet process and assist to
resolving the issues raised by Audit
 Prepare for and attend internal/external meetings regarding the
performance of the Scicom projects and all associated metrics as
required
 Worked with IT to automate and centralize required report from
several data source.
 • Analyzed and interpreted data, providing recommendation to the
operation management team regarding performance requirements.
 • Generated forecast and provided supporting data and
documentation.
 • Worked closely with operation Management team to ensure key
operational deliverables are met.
 • Reviewed operations work process, provided recommendations for
improvement.
 • Ensure accuracy and integrity of data. Assist in monitoring and
maintaining the staff performance /productivity to reach the
assigned targets.
 • To track and perform management alert reporting, escalating risk/
aging items to appropriate levels.
 • Participate and support the Quality Monitoring.
 • Handle escalations through to resolutions.
 • Assist in developing the agents and shift leaders through
continuous coaching and feedback.
 • Motivate and manage discipline in the team.
 • Monitor and ensure all enquiries are attended within the shift and
identify lapses of the previous shift to be handled and reported.
 • Provide shift management tasks and assignments and help
organize and distribute work load within the shift
 • Assist in the evaluation of performance of the team.
 • Responsible for assessments and investigations of cases for
escalations, resolutions and follow - ups.
 • Assist/undertake any other task as assigned by the line
management.
Feb. 2011 – March 2013 NOXEL Asia Kuala Lumpur, Malaysia
Office Manager and operation Manager
 Monitoring the office internal operation processes as well as
providing the NOXEL team with field studies reports as well as
progress report.
 Synchronizing the spanning progress of the company in the Middle

3. East Region as well as establishing ties with Middle Eastern
counterparts.
 Succeeding in creating an innovative reporting method to
synchronize the accounting and the HR department.
 Promoting novel and evolutionary office and staff policies to provide
higher efficiency at the HR department.
 Succeeding in managing the efficiency of the logistic & Operation
team in supervising major scale operation including SP SETIA, KL CITY
WALK, as well as ARAB CITY MELAKA.
Nov. 2009 – Feb. 2011 Crown Plaza Kuala Lumpur, Malaysia
Guest Relation
 Collaborating with the front office management to monitor higher
performance based on the GST Management System.
 Having the honor of being appointed as Crown Ambassador as well
as being nominated for the proud position of the Front Desk Office
Manager.
 Succeeding in improving the business and bringing the Iranian
market as well as the Iran Air Airline Crew to the hotel.
 Escorting arriving VVIP and VIP guests to their rooms and be able to
explain and promote all hotel services.
 To practice gracious hospitality and promote goodwill by being
friendly, courteous and helpful to all guests, managers and fellow
associates at all times.
 To work flexible hours on a shift basis in accordance within the
departments
 To have sound knowledge of room types and locations within the
hotel.
 To perform all Business Centre duties
 Ensuring that a good relationship is kept with all other departments.
 Handling any guest problems or complaints in a professional and
hospitable manner. Ensure they are resolved and followed through
using the learn process.
May. 2003 – May. 2006 Plan Construction Co. Tehran, IRAN
Financial Consultant
 Managing the financial department and the respective accountants
of the company to provide the management with annual reports.
 Monitoring the availability of resources of the company to increase
the productivity of the business in terms of finance.
 Succeeding to create the very first innovative finance model for the
cash flow of the company that received wide scale recognition from
management.
 Honored to have the privilege to establish the very first
synchronizing reporting system for the progress of projects with
regular payment status reports that ensure the credibility of the

4. debtors.
MEMBERSHIPS
1. Honorable Board Member in the Educational Committee at the
University of Allameh in Tehran Iran since June 2004.
2. Successful and active Shareholder of the University of Allameh
in Tehran, Iran since September 2003.
AWARDS AND RECOGNITIONS
1. Appointed as the Crown Ambassador of Crown Plaza Hotels in
May 2010.
2. Won the Gold Medal for the 400m Women butterfly (Swimming
Style) at the National Iranian Women Games in Mashhad in
1999.
3. First Debut the lead rower for the Iranian National Kayak Team
in 2001.
PROFESSIONAL SKILLS
1. MICROUS OPERA Hotel Management System
2. UBS Accounting, UBS Payrolls ,UBS Billing & Inventory, ( basic)
3. SPSS Version 17.0 Data Analysis & Variance Analysis
4. Professional in MS EXCEL, MS POWERPOINT, MS WORD 2007
5. Proficiency in English (Spoken and Written)
6. Communication and Organizational Skills
7. Team Player
References are available upon request.