1. OLUDIPE, TEMITOPE HANNAH
1 6 , A B R A H A M A K I N O L A S T R E E T email: temmietope@yahoo.com
M A N G O R O , I K E J A https://uk.linkedin.com/in/temitope-oludipe-178a0a73
L A G O S S T A T E , N I G E R I A
 (+234) 8026820545
TRAINING FACILITATOR, OPERATIONS MANAGER
Additional Expertise: Customer Service Relations  Communications  Clearing/Treasury
Operations
Experienced operations manager with demonstrated success in managing business operations,
possessing outstanding customer service skills. Consistent at building and maintaining strong
relationship with both internal and external customers, including suppliers. A good team player with
very good inter-personal and presentation skills. Very strong and experienced at facilitating trainings.
S t r e n g t h s i n c l u d e :
Communication Skills Flexibility & Adaptability Strategic thinking
Orientation to results Problem Solving Business Intelligence
WORK HISTORY
 ENTREPRENEURIAL START-UPS  09/2012 – date
-- DeSkillz Ventures – training consultancy 07/2016 – date
-- Oaks and Pillars Private School, Mangoro, Ikeja, Lagos 01/2014 – 07/2016
-- Topgreen Farms, Owode, Ogun State 09/2012 – 12/2013
 OPERATIONS MANAGER/TRAINING FACILITATOR  Lagos 05/2010 – 02/2012
Branch Service Head – INTERCONTINENTAL BANK PLC /ACCESS BANK
-- Managed all branch service team, including support staff (secretary, cleaning,
security and maintenance staff), and administrative oversight of branch
relationship team. Total of 32 staff
-- Day-to-day finance and accounting oversight functions for the branch. Balance
Sheet size of N10b
-- Worked with the Branch Business Manager to ensure profitable growth of the
branch, by sourcing for accounts and ensuring excellent customer service.
-- Reported to the Regional Service Head, Lagos Island
-- Conducted and facilitated weekly training for branch staff.
 TREASURY (CASH) MANAGEMENT/CLEARING & SETTLEMENT PROFESSIONAL 
Lagos 01/2004 – 04/2010
HOD Central Cash Treasury/ HOD Central Clearing&Settlement Operations –
INTERCONTINENTAL BANK PLC
-- Monitored and managed the Bank’s total vault cash holdings, so as to minimize
cost
-- Managed and supervised 20 Cash Management Units bank-wide, with about 100
staff.
-- Coordinated all clearing and settlement activities in the Bank through 22 Clearing
Units bank-wide, with about 150 staff.
-- Set up, and monitored compliance to, risk management initiatives to prevent loss
to the Bank. The Bank had no clearing and settlement fraud during this period.
-- Facilitated all trainings on the Nigerian Clearing and Settlement System at the
Bank’s training school, and organized several trainings for staff of the clearing
units bank-wide.
Assistant HOD, Central Clearing & Settlement Operations – INTERCONTINENTAL
BANK

2. -- Worked in the various units of the department and subsequently supervised their
activities
-- Charged with review and restructuring the process flow of clearing transactions
on Flexcube when the Bank changed its software.
-- Facilitated most of the department’s trainings
Head, Central Clearing and Settlement – GATEWAYBANK Plc
-- Supervised clearing and settlement activities of the Bank
-- Set up risk management initiatives to mitigate loss to the Bank and implemented
them bank-wide
-- Facilitated the department’s trainings at the Bank’s training school
Clearing Reconciliation officer – GATEWAYBANK Plc
-- Reconciled and sorted out all clearing and settlement GL accounts which got
muddled up after the Bank changed its software. Got all the accounts cleaned up,
without exception.
-- Suggested checks and balances to be put in place to ensure the accounts are
always in order.
BRANCH OPERATIONS PROFESSIONAL  Lagos, 02/2000 – 12/2003
Customer Service Officer – Gatewaybank Plc, Burma Road branch, Apapa, Lagos,
Nigeria
Funds Transfer Officer – Gatewaybank Plc, Head Office branch, 61 Marina, Lagos,
Nigeria
Head Teller – Gatewaybank Plc, Head Office branch, 61 Marina, Lagos, Nigeria
Paying and Receiving Teller – Gatewaybank Plc, Head Office branch, 61 Marina, Lagos,
Nigeria
EDUCATION
2016 University of Lagos. MBA
1992 – 1997: Ogun State University (now Olabisi Onabanjo University), Ogun State,
Nigeria
Bachelor of Science (Hons.) in Accounting
1987 – 1992: Mayflower School, Ikenne, Ogun State
(One of the top 10 best SSCE result in 1992 set)
MEMBERSHIPS
Associate Member, Nigeria Institute of Management (NIM)
SEMINARS / TRAINING
2016 Daystar Leadership Academy
2010 Banking Operations for Middle Level Management – Intercontinental Training
School
2009 Intercontinental Bank Compliance Training – Downton Hill
2009 Presentation Skills – SWL
2009 Workshop on Basic Management Process – Tom Associates
2008 Workshop on Cheque Truncation and Imaging Technologies – NIBSS
2008 Workshop on Understanding Automated & Bulk Clearing Operations – NIBSS
2007 Bankers’ Clearing Operations – FITC
2004 Workshop on Customer Service – Gatewaybank Training School
2002 Basic Banking Operations – H. Pierson
2000 Basic Banking Academy for Executive Trainees – Gatewaybank Training School

3. ADDITIONAL INFORMATION
Soft Skills: Strategy and Strategic Planning, Strategy Execution with Balanced
Scorecard, Business Development/Relationship Management, Public Relations and
Communications, Business Intelligence
Languages: English and Yoruba: Fluent
Nationality: Nigerian
REFEREES
Will be provided on request.