1. PERSONAL DETAILS
Name: Alvin Suresh SUBRAMANIAM
Residential:
9-5-15, Jalan 3/109 C
Taman Abadi Indah
Taman Desa, 58100 Kuala Lumpur
Tel (h/p ): 012-6663626
Alt ( h/p ): 019-2034120
E-mail : alvin_suresh@yahoo.com/alvinsubramaniam@gmail.com
Date of Birth: 18 April 1978
Age: 38
Gender: Male
Marital Status: Married
Nationality: Malaysian
Qualifications: Masters in Management, Current CGPA: 3.38,
University of Malaya, 2014 to 2017
Bachelor’s Degree in Arts and Social Science (Hons), Majored – Social
Justice and Social Administration (Human Resources and Social Work
studies), Industrial Training at Human Resource Ministry, University
of Malaya, 1998 to 2002
CISI Level 3 Certificate Investment
Administration and Associated (ACSI), Chartered Institute for
Securities and Investment, London, 2011
Language Proficiency: Bahasa Malaysia and English – Oral and Written
Tamil – Oral
Technical Skills: MS Office 2007
Bloombergs, Telekurs, SWIFT payments and Custodian series, FTID,
CITRIX, IBM AS 400, TLM

2. Availability: Immediate
WORK HISTORY
Aug 2013 to Aug 2016 RBC Investor and Treasury Services
Aug 2014 to Aug 2016 Manager Global Income Operations- Entitlement
& Tax Ops
Aug 2013 to Aug 2014 Supervisor, Global Income Operations- Entitlement, Shared Services
Jun 2004 to Aug 2013 HSBC Data Electronic Processing (M) Sdn Bhd
Jan 2013 to Aug 2013 HSBC Securities Services, Asia Pacific, Assistant Manager
Client Services, Global Custody HK Client Services
Dec 2008 to Jan 2013 Assistant Manager of Operations, PLC London, Sub Custody -UK Unit
Trust Settlements Operations
Dec 2006 to Dec 2008 Senior Global Support Executive, Cash Management (formerly known
as Nostro Management), FX/ MMK Treasury
Operations
Jun 2004 to Dec 2006 Senior Global Support Executive, HSBC US Auto Finance (Credit and
Funding)
WORK EXPERIENCE
Aug 2013 to Aug 2016 RBC Investor and Treasury Services
Aug 2014 to Aug 2016 Manager Client Operation, Global Income Operations-
Entitlement and Tax Ops
Managing FTE 18 staffs
Products: Mandatory Corporate Action dividends, coupons, Interest payments from other Fixed
Income products, Redemptions from bonds.
Primary Responsibility:
To lead and direct all activities related to managing asset servicing responsibilities for corporate
actions, income collection within Shared Service, Malaysia. This role will also actively participates in
the implementation of continuous quality, efficiency and risk mitigation programs. The role also
requires effective staff management and continuous development of the most efficient and effective
organization structure for the group, with a high focus on risk mitigation.
Operational Effectiveness:
• Develop and implement comprehensive operating procedures that
ensure the accuracy, timeliness and completeness of all processes
• Ensure quality of service delivered is in line with SLA’s in place and
superior quality, timeliness and cost effective of information delivery to
internal and external clients
• Ensure errors and omissions are maintained at an absolute minimum, or
where occurring are not repetitive in nature as part of managing key risk

3. indicators
• Establish an environment of continuous improvement that assesses
workflow, processes and procedures on an ongoing basis, ensuring
maximum efficiency and quality within the department
• Effectively manage the relationships between the group and key internal
departments to balance service, risk, efficiency and staff well-being;
build and maintain external relationships where applicable
Authorities, Impact, Risk:
• Responsible for operational efficiency of Entitlements
• Responsible for operational risk initiatives and mitigation framework for
Entitlements in Malaysia
• Responsible for management of risk and quality related to accurate
reconciliation of all items at all times
• Implementation of development plans for all direct reports
• Initiation of disciplinary procedures for direct reports as appropriate
• Review, action and control of Operational Events as directed by Global
policy
• Effective management and authorization of overtime
Risk Management:
• Liaise with Risk and Compliance Department to ensure policies across
Shared Services are adequate to ensure compliance with applicable
regulatory requirements as well as corporate audit and risk management
requirements
• Develop and implement control framework that continuously assesses
and mitigates operational risk across all units
• Ensure procedures are adequate to ensure compliance with applicable
regulatory, audit and risk management requirements and policies
• Mitigate financial/reputational risk by ensuring appropriate structure,
resources, procedures and controls are developed and maintained in
compliance with regulatory requirements or company policies
• Obtain satisfactory results in all internal and external audits
• Ensure ongoing training and development of staff on operating
procedures and regulatory requirements
Managerial Excellence and Human Resource Management:
• Attract and recruit highly motivated bright individuals who strive on
challenge and change, to build a high performance team
• Ensure Malaysia staff are provided all relevant support from other hub
locations for transfer of knowledge and expertise for all new
functions/responsibilities transitioned to Malaysia to ensure seamless
delivery to clients
• Lead a team of 18 or more and foster a strong team spirit
• Attract and recruit highly motivated bright individuals who strive on
challenge and change, to build a high performance team
• Implement training and learning programs
• Effectively communicate and develop performance evaluations and
career plans, offering coaching and counselling
• Create strong morale and build team spirit. Train and coach team
members for growth, efficiency and career succession
• Ensure there is appropriate communications of vision, goals and
objectives in order to support a common view and goal congruence

4. within the department as a whole
• Attract and recruit highly motivated bright individuals who strive on
challenge and change, to build a high performance team
• Provide focus and clarity in establishing individual goals, driving
performance, supporting career development and rewarding individual
and team success
• Cultivate a cross functional and international mind-set that puts client
best interest ahead of individual and business agendas
Client Service:
• Accountable for ongoing satisfaction of clients by ensuring deliverables
meet client needs and expectations
• Ensure that the organizational framework supports the delivery of
quality client service and operational excellence
• Ensure integrated approach with segment strategy, product
development and client service
Stake Holders: London and Luxembourg Oversight/business partners, Corporate Action Team, Data
Management, Global Reconciliations, Cash and Investigations Team, Transaction Managements,
Fund Accountants, Operations Risk Managements, Audits and Human Resources.
Aug 2013 to Aug 2014 Supervisor, Global Income Operations- Entitlement, Shared Services
Managing FTE of 9 staffs
Responsible to lead and direct all Corporate Action Income activities ( cash ) including Foreign
Exchange repatriation for operations in KL serving the global hubs ensuring operational excellence
through efficient utilisation of global best practices.
Primary Responsibilities:
• Customers (External/ Internal)
• Leadership and Team work
• Operational Effectiveness
• Risk Management
Jun 2004 to Aug 2013 HSBC Data Electronic Processing (M) Sdn Bhd
Special Assignment:
Lead Trainer for re-migration process – HSBC Securities Services KL to HSBC Manila business
operations.
Process: Sub Custody, UK Unit Trust Settlements
Training period 3 months: 21/07/12 – 27/10/12
• Lead cross-functional teams to efficiently transition the processes and
services within the global partners in the company
• Oversight of all aspects of migration, including resource planning,
training requirements, systems development, capacity analysis, SLA
creation, project planning, and process improvement
• Coordinate actions and lead project planning for company deliverables
as part of a migration. Work with various internal and external
stakeholders to ensure appropriate handoff of process
• Constantly monitor and report on progress of the project to all
stakeholders. To present reports defining project progress, problems and
solutions

5. • Work with management to analyze results, identify opportunities, and to
develop action plans from SLA reports and other information sources
Jan 2013 to Aug 2013 HSBC Securities Services, Asia Pacific
Assistant Manager Client Services, Global Custody HK Client Services
Job Description / Process Specific Task:
Customers (External/ Internal)
• Monitoring ‘Service Quality’ of the team
• Problem situations are proactively identified, resolved and escalated to
give maximum customer satisfaction
• Customer issues are handled sensitively and receive full consideration
Leadership and Team work
• Effectively drive and manage change to achieve business goals
• Drive staff development through soft skill training, personal
development plans and performance
Management reviews
• Motivate and develop team members to meet business objectives.
• Knowledge and experience is shared with team members
• Progress reviews on performance are undertaken within agreed
timescales
Operations
• Ensure daily operational efficiency by overseeing and close monitoring of
the operational processes and workflow
• Monitor the process productivity to ensure quality targets are achieved
• effective capacity planning, leave management and process prioritization
• To co-ordinate and assist the management team while initiating business
recovery measures.
• Management Information, other required data and communication are
completed accurately and supporting statistics/reports/returns are
presented within agreed timescales.
• Issues/problems are fully analyzed and resolved or escalated.
Appropriate action is taken to prevent recurrence.
• control to prevent any operational losses by establishing methods and
check points to scrutinize exceptions/errors and to prevent potentially
fraudulent
Dec 2008 to Jan 2013 Assistant Manager of Operations, PLC London, Sub Custody -UK Unit
Trust Settlements Operations
Managing FTE of 14 staff
Job Description / Process Specific Task:
Securities services demands the delivery of highly professional Customer focused services with a
continuous drive for improvement in terms of both service and cost effectiveness ensuring SLA is
met.
Specialised Job Descriptions:
• Leadership and Team Work
• Customer Service and problem resolution
• Operations Management
• Operational Risk and Compliances
• Audit and Controls

6. Process Specific Functions:
• Provides Sub Custody services operations under HSBC PLC London for
Unit Trust Products
• Processing client’s instruction receives via fax and Swift
• Managing Trade Settlements process with Fund Managers or Transfer
Agency on behalf of client trading pre-dominantly in UK, Ireland and
Luxembourg markets
• Managing client’s query via various Client Services Team and Account
Manager
• Investigation on failed trades and managing exceptions for stock and
cash break
• Remitting payments for buy trades via GPS to beneficiary banks
Operation Management
• Leading and managing the process and handle the escalations and
process related query resolutions.
• Sets and re-evaluates process quality, efficiency and effectiveness
targets, ensuring that PLA goals are met.
• Plan capacity daily and intra-day based on projections and volume
analysis, allocate within the team.
• Ensure compliance with audit requirements by performing audit checks.
• Ensure MI requirements enough to be produce and analyse.
• Provide leadership, cohesive and motivate the team to ensure effective
development of individuals to meet business target.
Trainings Attended
• Anti-Money Laundering And Sanctions Awareness
• Anti-Bribery And Corruption
• Business Continuity Awareness
• Compliance And Reputational Risk
• Selection And Recruitment
• Operational Risk And Awareness
Dec 2006 to Dec 2008 Senior Global Support Executive, Cash Management
(formerly known as Nostro Management), FX/ MMK Treasury
Operations
Cross Product Services, Global Markets and Banking
Job Description / Process Specific Task:
Currency Funding:
• Ensure all currency funding advices are position within the cut off time
• Ensure all accounts are reconciled and agreed on time
• Ensure Unadvised Ledgers and non - reconciled Items are updated with
proper narrative, report generated and initialled by Line Manager
• Ensure transfers are done between Main Agent and Sub Agent
accordingly by cut off times
• Perform early and late cash flows checks promptly and advise Nostro
Management London with daily funding position
• Overnight sheet and JPY Overnight breakdown emailed at the end of the
day to all dealers and department
• Ensure Daily Funding Analysis are completed to reflect very Long and
Short balance and proper narrative is given

7. Overdraft Interest Statements:
• To analyze all debit and credit interest posted to HSBC nostro accounts.
This includes allocating costs both internally within Treasury Capital
Markets and throughout the HSBC Group and external counterparties
• Credit Interest requests are processed promptly and reply sent within
SLA
Activity Charges, Back Valuation and Use of Funds Claims Duties:
• All activity charges are posted correctly and input into system end of day
• Back valuation requests are processed promptly, reply sent within SLA
• Use of Funds claims requested are processed promptly, reply sent within
SLA
APO Management (Advice of Potential Overdraft over nostro accounts):
• All APO incidents are identified and investigated to advise APO charges
to respective internal department Cost Centre
• APO charges disputes and queries are resolve within SLA
• Analysis and emphasize Operational Risk and Losses scenario to various
department Managers and Operational Risk and Losses associates
accordance to HSBC internal control standards and group compliance
policy
• APO MI Reports to updated and sent to BA and internal Managers, AVP
and VP
Accomplishment 2008:
• Successfully cross-trained in FX Investigation department- April - May
2008.
• Selected as Project Leader to organize CIBM Futsal Tournament 2008.
• Participated in CIBM IDEA Bonanza contest 2008 relates to Process
Improvement Idea.
• Participated HDPM Centre wide Futsal Tournament 2008.
• Participated HSBC Global Resource Environ Day 2008.
• Participated in CIBM Futsal Tournament 2008.
• Awarded STAR Awards for month of August 2008
• Awarded Best GSE for 3rd quarter 2008.
• Awarded Zero MC record for four years consecutively.
Accomplishment 2007:
• Successfully completed Nostro Management training stint in London Jan
07 to Feb 07
• Appointed to Lead and in-charges APO Process in the Team
• Awarded as CIBM Best GSE for the month of August 2007
• Nominated for CIBM Ownership Award 2007
• Participated HDPM centre wide futsal tournament
• Awarded Zero MC record for three years consecutively
Jun 2004 to Dec 2006 Senior Global Support Executive, HSBC US Auto Finance
(Credit and Funding)
Job description / Process Specific Tasks:
• Processing online application though Indirect Lending Via Auto Finance
Funding Procedures which involves variety of states in North America
• Continuously providing high quality processing service to achieve

8. maximum customer satisfaction within specific Services Level Agreement
( SLA )
• Common fraud, errors and irregular transactions are identified and
escalated in accordance to the policies and procedures
• Involves frequent decision making which involve high risk prior to
funding the loan application
• Performed as Lead GSE and managed a team of 5 PMT consist of 12 GSE
• Functioning as Process Compliance Officer
Awards:
• Excellent Performance in Loan Processing 1st Quarter 2005
• Excellent Performance in Quality for 2nd Quarter 2005
• Excellent Performance for Best Mentor 2005
• Excellent Performance in the month of December 2005
• Overall Excellent Performance for 2nd Half of 2005
• Excellent performance in the month of December 2006
Accomplishments:
• Selected as Project Leader for organizing Department’s Reward and
Recognition 2006
• Selected to be in HDPM Football Team 2006
• Ad Hoc in HDPM Futsal tournament organized by AF Funding 2005
• Committee Member in AF Funding Charity Drive for Disabled Children in
Port Klang 2005
• Participated in the HDPM Futsal Competition 2005 and 2006
• Volunteered in MRCS Tsunami Drive 2005
Reference:
1 Name: Thaven
Position: Associate Director
Company Name: RBC Investor & Treasury Services ( M ) Sdn Bhd
Department: Operational Risk Management
Contact Details: 012-2702096
2. Name: Reuben Kumar
Position: Associate Director
Company Name: RBC Investor & Treasury Services (M) Sdn Bhd
Department: Transaction Management
Contact Details: 03 8686 4171
3. Name: Wong Mei Fong
Position: Senior Manager Operations
Company Name: HSBC Data Electronic Processing (M) Sdn Bhd
Department: UK Unit Trust Settlements
Contact Details: 016-9745259