1. Gulam Mohammed Mustafa
Mobile: +971 50 9463131, +971557788284
Email: mustufa28@gmail.com,
Objective
Benefiting from a career that has required optimizing team and individual potentials would like to make a continued
contribution, preferably to an international organization with the administrative position that offers an opportunity for
career progression.
Professional Summary
 Nine years’ of cross-cultural experience in Operation Management, Customer Service, and Team Management.
 4 years of experience in Documentation (ISO standards)
 3 years of experience in Staff training.
Career Highlights
 Received special mention and appreciation by the external auditors and management for the excellent work in
Documentation ISO 9001:2008.
 Received a special award from the management for the implementation of system documentation, reporting system
and development of different kind of methods in report, those are implemented for the achievement of ISO
9001:2008, for each department and selected as Platinum Award achiever.
 Performed as a team captain for the achievement of PPMS (Partner Performance Management System) Assessment
from Roads and Transport Authority Dubai and guided the members in a systematic manner to achieve the all
criteria from Roads and Transport Authority Dubai.
 Received the best employee of the month award 6 times in 2 years.
 Received the Best Head of the Department twice in the year of 2013
 Attended the conference for Middle East Safe Road Users conducted by the RTA of Dubai central government.
 Prepared powerful training materials to train the employees.
 Created a good training system for all employees and implemented to appraise their ability.
 Performed as a team leader and an excellent team player.
 Demonstrated excellent skill as a trainer.
 Moreover, with in this short period created a good relationship with my manager and colleagues.
 Performed and continuing as an Operational Internal Auditor to follow up the internal auditors by reviewing and
revising their reports.
 Participate in the meeting as per the management with RTA of Dubai related new training procedures.
Employment History
Company Name : Al-Ahli Driving Center, Dubai (U.A.E)
Designation : Internal Operations Auditor/ Operations Controller
Duration : June 2006 Up to Present.
Job Responsibilities;
 Review daily activities in all kind of operation
 Integrate with all kind of student’s transaction
 Review the student’s daily transaction in each concerned area
 Examine daily operation to ensure the nonconforming area
 Solve and sort out the nonconformity whether minor or major
 Train/ advice the employees to sort out the nonconformity
 Implement new methods/ modification with current system for the achievement of company goals and strategies
 Suggestion to the management if changes needs
 Review all department to support for the further improvement
 Suggest immediate action to the management if required
 Analyze the review results/ suggestion/ action for the further study

2.  Coordinating with information technology for the RTA requirements
 Submit report on daily/ weekly/ monthly to the management
Company Name : Panorama Information Technologies. Dubai (U.A.E)
Designation : Customer Service Representative.
Duration : 20-Jan 2006 31-May-2006.
Job Highlights;
 Handling the Internet Café and providing excellent service to the customers.
 Resolving customer’s issues and ensuring their satisfaction.
 Assembling the computers and installing the software.
 Troubleshooting problems in the system and updating the system.
Company Name : LCC InfoTech LTD. India.
Designation : Document Controller
Duration : February 2003 to December 2005.
Responsibilities:
 Coordinating with all departments of the company in order to assure that all documents were kept in the right place
and in the right department file archive.
 To ensure that all corporate documents are well checked and submitted on time prior to the documents submission
due date
 To perform regular audit on corporate documents in order to ensure that all documents are properly submitted to
other departments.
 Performing evaluations and document audits in the whole company
 Effectively follow the company’s standard operating procedures in submissions of documents.
 Ensures that all documents have no errors in filenames, submissions, etc before submitting it to the nest department
to avoid confusion.
 Preparation of all documents and communicating with employees in order to make submissions early.
Education
2002: Higher Secondary (Karnataka Secondary Education Board)
2013: Bachelors Degree (B.Com)
[1999-2000] Diploma in Computer Applications. {Manipal Computer Academy}
[2001-2001] Diploma in computer Hardware and Networking. {Systron}
[2001-2004] Honors Diploma in Computer Science. {LCC InfoTech Ltd}
Trainings Completed
• Certified Internal Auditor for the following international organizational standard
a) ISO 9001:2008- Quality Management System
b) ISO 14001:2009- Environmental Management System
c) ISO 50001:2011- Energy Management System
d) OHSAS 18001:2007- Occupational Health Safety Assessment Series
BBSA Program (Basic Business Skills Acquisition)
Completed 3 years of N.C.C (National Cadet Cop) training
Knowledge, Skills and Abilities
Communication
Ability to communicate effectively in writing and in person
Team working
Ability to work successfully alongside other people
Personal effectiveness
Ability to manage one’s own work effectively, to use one’s own initiative and to be self–motivating in order to achieve results

3. IT skills
Ability in the use of word processing software (eg Microsoft Word), email (eg Microsoft Outlook), the internet, relational
databases (eg Microsoft Access), and spreadsheets (eg Microsoft Excel)
Have good knowledge about computer hardware and Networking.
Language Skills: Bilingual
Ability to speak, read and write English, Arabic, Hindi, Urdu, and Kannada.
Personal Details
Nationality : Indian
Hometown : Udupi, Mangalore
Date of Birth : 28/02/1984
Marital Status : Single
Religion : Muslim
Passport No : E 4825096
Visa Status : Transferable.
License Type : UAE License, Light Vehicle (Manual)
Issue Date : 28/11/2008
Expiry Date: 28/11/2018
References
Pleased to give up on request