This document discusses using coaching skills in 1:1 interactions. It begins with the author's background and defines coaching. Coaching is helping people maximize their potential and become the best version of themselves. The document outlines the Co-Active coaching model and GROW model for structuring coaching sessions. It then discusses how coaching techniques have helped the author be less anxious and improve feedback. The rest of the document explains 19 different coaching skills like powerful questions, reframing, accountability and intuition. It encourages choosing one skill and applying it to 1:1 interactions with students or colleagues.

1. The UK’s European university
Using Coaching Skills in 1:1 Interactions
Nicola Urquhart, The University of Kent
Careers Adviser and Co-Active Coach

2. My Background
• 1988-1998 Finance
• 1998-2002 BA (Hons) English
• 2002-2003 QCG Qualification in Career
Guidance
• 2004-2005 SQV in Advice and Guidance
• 2005-2006 MSc in Career Guidance
• 2008 Certificate in Supervision
Studies
• 2018 CTI Core Curriculum
Using coaching skillsPage 2

3. What is coaching ?
• “Coaching is unlocking a person’s potential to
maximize their own potential. It is helping them
to learn rather than teaching them.” (Whitmore,
1992)
• “Coaching – the art of facilitating the
performance and development of another – a
facilitation approach” (Downey, 1999)
• “Helping people to become the best version of
themselves.”
Page 3

4. Co-Active Model
Using coaching skillsPage 4

5. GROW MODEL
Using coaching skillsPage 5

6. How coaching techniques have helped me
• Understand the complexity of what I do
• More confidence in one to ones
• Less anxiety to ‘sort it’
• Improved feedback from students
Using coaching skillsPage 6

7. Importance of Values
You are fulfilled when we are true to yourself
Live in alignment with your values
Finding your element
• Peak Experience
• Visioning
• Magic Wand
• What do you rescue?
• What is your favourite film?
• What makes you happy?
• Who are your role models?
Using coaching skillsPage 7

8. Coaching Tools
• Accountability
• Acknowledgment
• Articulate what’s going
On
• Asking Permission
• Bottom-lining
• Challenging
• Championing
• Dancing in the moment
• Holding the clients
agenda
• Holding the focus
• Inquiry
• Intrude
• Intuition (Blurting)
• Metaphor
• Listening
• Meta-view
• Powerful questions
• Reframing
• Requesting
• Taking charge
Using coaching skillsPage 8

9. Accountability
• Accountability is having your clients account
for furthering their vision or commitment to act,
and for the results of the intended action.
Using coaching skillsPage 9

10. Acknowledgment
• Acknowledgement address the self and whom
the client had to be in order to accomplish
whatever action he or she took or awareness
he or she achieved.
Using coaching skillsPage 10

11. Articulate What’s Going on
• Articulating to the client what you see them
doing, what you’re hearing, or what you are
sensing as you listen at Level 2 and 3.
Sometimes, it’s powerful to simply articulate a
client’s words back to them so that they can
really hear themselves.
Using coaching skillsPage 11

12. Asking Permission
• Enables the client to grant the coaching
relationship access to unusually intimate or
sometimes impolite area of focus.
Using coaching skillsPage 12

13. Bottom lining
• Brevity and succinctness on both the part of the
coach and the client. Helping the client to get to
the essence of their communication.
Using coaching skillsPage 13

14. Challenging
• Challenging is requesting that clients stretch
way beyond their self imposed limits and
shakes up the way they see themselves.
Using coaching skillsPage 14

15. Championing
• Standing up for clients when they doubt or
question their abilities.
Using coaching skillsPage 15

16. Dance in this Moment
• Being completely present with the client and
working with what arises in the moment rather
than from a fixed and rigid plan.
Using coaching skillsPage 16

17. Hold the Client’s Agenda
• When holding the client’s agenda the coach,
lets go of their own opinions, judgements
answers and possible solutions in support of
facilitating the client’s fulfilment, balance and
process.
Using coaching skillsPage 17

18. Holding the Focus
• Once the client has determined a direction or
course of action, the coaches job is to help the
client stay on track and true to that course.
Using coaching skillsPage 18

19. Inquiry
• A powerful question intended to be considered
over a period of time, to deepen the client’s
learning and provoke further reflection.
Using coaching skillsPage 19

20. Intrude
• On occasion the coach may need to intrude, to
interrupt or wake up a client who is going on
and on, who is kidding himself or herself, or
who has lost connection with what they truly
want.
Using coaching skillsPage 20

21. Intuition (Blurting)
• Intuiting is the process of accessing and
trusting one’s inner knowing.
Using coaching skillsPage 21

22. Metaphor
• Metaphors are used to illustrate a point and
paint a verbal picture for the client.
Using coaching skillsPage 22

23. Meta-view
• Meta-view is the big picture or extended
perspective.
Using coaching skillsPage 23

24. Powerful Questions
• A powerful questions is an open ended
question that evokes, clarity, action, insight or
commitment. A powerful question forwards the
client’s learning and/or deepens the learning.
Using coaching skillsPage 24

25. Example of Powerful Questions
• What do you want?
• What does success look like?
• What’s holding you back?
• What about this is important to you?
• What else?
• What matters here?
• What drains you?
• How will you do that ?
• What will you do?
• What’s here now?
• When will you do it?
• How will you do it?
Using coaching skillsPage 25

26. Reframing
• Reframing involves providing a client with
another perspective.
Using coaching skillsPage 26

27. Requesting
• The request is based on the clients agenda, it
is designed to forward the client’s action, The
request includes a specific action, conditions of
satisfaction, and a date by which it will be done.
A request generally begins with the words, “Will
you …..” There are three possible responses to
a request: Yes, No, Counter-offer.
Using coaching skillsPage 27

28. Taking Charge
• The coach chooses and directs the path of the
coaching in service of the client’s agenda.
Using coaching skillsPage 28

29. Practical application
• Choose one of the 19 skills and discuss how it
could help you in your one to one interactions
with students or colleagues.
Using coaching skillsPage 29

30. Further Resources
• www.prospects.ac.uk/job-profiles/life-coach
• https://coactive.com/training/coach-training/
• n.j.urquhart@kent.ac.uk
Using coaching skillsPage 30

31. THE UK’S
EUROPEAN
UNIVERSITY
www.kent.ac.uk