Your Challenge
As the market evolves, capabilities that were once cutting edge become default and new functionality becomes differentiating.
Vendors use a lot of marketing jargon, buzzwords, and statistics to sell their solutions, making objective evaluation rather difficult.
The endpoint protection (EPP) market is overcrowded and fragmented, resulting in information overload and consequently, a difficult vendor assessment.
Disparate product solutions are being bundled into one-off solutions or suites, often resulting in less efficient solutions than the more niche players.
Imminent obsolescence is an issue. Previous EPP solutions have not adapted with the rapidly evolving threat landscape and are no longer relevant, resulting in breaches or vulnerabilities.
Critical Insight
Don’t let vendors and market reports define your endpoint protection needs. Identify the use cases and corresponding feature sets that best align with your risk profile before evaluating the vendor marketspace.
Your security controls are diminishing in value (if they haven’t already). Develop a strategy that accounts for the rapid evolution and imminent obsolescence of your endpoint controls. Plan for future needs when making purchasing decisions today.
Endpoint protection is a matter of defense in depth and risk modelling, there is no silver bullet protection and mitigation solution. As end-client-technology providers release regular product/software updates, security tools will become outdated. Multiyear endpoint protection commitments will leave you playing a constant game of catch up.
Impact and Result
The solution is a holistic internal security assessment that not only identifies, but satisfies, your desired endpoint protection feature set with the corresponding endpoint protection suite and a comprehensive implementation strategy.
Use this blueprint to walk through the steps of selecting and implementing an endpoint protection solution that best aligns with your organizational needs.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a collection of PowerPoint diagrams and templates used to convey 20 different digital transformation frameworks and models.
INCLUDED FRAMEWORKS/MODELS:
1. Ten Guiding Principles of Digital Transformation
2. The BCG Strategy Palette
3. Digital Value Chain Model
4. Four Levels of Digital Maturity
5. Customer Experience Matrix
6. Design Thinking Framework
7. Business Model Canvas
8. Customer Journey Map
9. OECD Digital Government Transformation Framework
10. Accenture's Nonstop Customer Experience Model
11. MIT's Digital Transformation Framework
12. McKinsey's Digital Transformation Framework
13. Capgemini's Digital Transformation Framework
14. DXC Technology's Digital Transformation Framework
15. Gartner's Digital Transformation Framework
16. Cognizant's Digital Transformation Framework
17. PwC's Digital Transformation Framework
18. Ionolgy's Digital Transformation Framework
19. Accenture's Digital Business Strategy Framework
20. Deloitte's Digital Industrial Transformation Framework
What are the Benefits of Enterprise ArchitectureSian Harding
The Benefits of Enterprise Architecture include:
• More Effective and Efficient Business Operations
• More Effective and Efficient Digital Transformation and IT Operations
• Better Return on Existing Investment and Reduced Risk for Future Investment
• Faster Simpler and Cheaper Procurement
Info-Tech is the most innovative firm in the industry, and we pride ourselves on delivering better research than anyone.
Become a member and unlock a range of data-driven tools and resources to drive systematic IT improvement.
Evolution of IT Consulting, Indian BPO industry, categorization, globalization, Green IT Consulting, Mobile App development, Health care consulting, Financial consulting, Management consulting
Small businesses face their own set of unique challenges, especially when it comes to IT. Learn the eight common IT challenges, from implementing the cloud to connecting a mobile workforce, and how today's businesses can solve them. This SlideShare highlights key points from our on-demand webinar, "Solving Your IT Challenges": ms.spr.ly/6003T633X
Your Challenge
As the market evolves, capabilities that were once cutting edge become default and new functionality becomes differentiating.
Vendors use a lot of marketing jargon, buzzwords, and statistics to sell their solutions, making objective evaluation rather difficult.
The endpoint protection (EPP) market is overcrowded and fragmented, resulting in information overload and consequently, a difficult vendor assessment.
Disparate product solutions are being bundled into one-off solutions or suites, often resulting in less efficient solutions than the more niche players.
Imminent obsolescence is an issue. Previous EPP solutions have not adapted with the rapidly evolving threat landscape and are no longer relevant, resulting in breaches or vulnerabilities.
Critical Insight
Don’t let vendors and market reports define your endpoint protection needs. Identify the use cases and corresponding feature sets that best align with your risk profile before evaluating the vendor marketspace.
Your security controls are diminishing in value (if they haven’t already). Develop a strategy that accounts for the rapid evolution and imminent obsolescence of your endpoint controls. Plan for future needs when making purchasing decisions today.
Endpoint protection is a matter of defense in depth and risk modelling, there is no silver bullet protection and mitigation solution. As end-client-technology providers release regular product/software updates, security tools will become outdated. Multiyear endpoint protection commitments will leave you playing a constant game of catch up.
Impact and Result
The solution is a holistic internal security assessment that not only identifies, but satisfies, your desired endpoint protection feature set with the corresponding endpoint protection suite and a comprehensive implementation strategy.
Use this blueprint to walk through the steps of selecting and implementing an endpoint protection solution that best aligns with your organizational needs.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a collection of PowerPoint diagrams and templates used to convey 20 different digital transformation frameworks and models.
INCLUDED FRAMEWORKS/MODELS:
1. Ten Guiding Principles of Digital Transformation
2. The BCG Strategy Palette
3. Digital Value Chain Model
4. Four Levels of Digital Maturity
5. Customer Experience Matrix
6. Design Thinking Framework
7. Business Model Canvas
8. Customer Journey Map
9. OECD Digital Government Transformation Framework
10. Accenture's Nonstop Customer Experience Model
11. MIT's Digital Transformation Framework
12. McKinsey's Digital Transformation Framework
13. Capgemini's Digital Transformation Framework
14. DXC Technology's Digital Transformation Framework
15. Gartner's Digital Transformation Framework
16. Cognizant's Digital Transformation Framework
17. PwC's Digital Transformation Framework
18. Ionolgy's Digital Transformation Framework
19. Accenture's Digital Business Strategy Framework
20. Deloitte's Digital Industrial Transformation Framework
What are the Benefits of Enterprise ArchitectureSian Harding
The Benefits of Enterprise Architecture include:
• More Effective and Efficient Business Operations
• More Effective and Efficient Digital Transformation and IT Operations
• Better Return on Existing Investment and Reduced Risk for Future Investment
• Faster Simpler and Cheaper Procurement
Info-Tech is the most innovative firm in the industry, and we pride ourselves on delivering better research than anyone.
Become a member and unlock a range of data-driven tools and resources to drive systematic IT improvement.
Evolution of IT Consulting, Indian BPO industry, categorization, globalization, Green IT Consulting, Mobile App development, Health care consulting, Financial consulting, Management consulting
Small businesses face their own set of unique challenges, especially when it comes to IT. Learn the eight common IT challenges, from implementing the cloud to connecting a mobile workforce, and how today's businesses can solve them. This SlideShare highlights key points from our on-demand webinar, "Solving Your IT Challenges": ms.spr.ly/6003T633X
What is IT consulting, which stages it includes? Learn here about purpose, process, and advantages of each phase of IT consulting and by what means it helps to create a successful tech startup.
The global pandemic caused swift, radical changes in IT and business operations to ensure business continuity. Was IT ready for the challenges?
Learn more: http://ms.spr.ly/6004TYws0
Organizations today are discovering new realities around the cloud and data center, IT supply chain management, the modern workplace and digital transformation. For the 2019 Insight Intelligent Technnology™ Index, we surveyed 400 IT professionals to assess how they’re optimizing technology to unlock these growth opportunities. Explore the key takeaways.
Explore some of the biggest takeaways from our, “2020 Insight Intelligent Technology™ Index: The Impact of COVID-19 on Public Sector Organizational Readiness” report. You’ll learn how prepared public sector agencies felt when they first started adapting to the changes brought on by the pandemic — and how they’re preparing for a new way forward.
More: http://ms.spr.ly/6006TaHGp
Operations, Change and Innovation with a five capability model
3 Management Capabilities - Party, Offer and Financial
2 Transaction Capabilities - Expense/Cost or Revenue/Benefit Transaction capabilities
Your Challenge
Companies are approving more projects than they can deliver. Most organizations say they have too many projects on the go and an unmanageable and ever-growing backlog of things to get to.
While organizations want to achieve a high throughput of approved projects, many are unable or unwilling to allocate an appropriate level of IT resourcing to adequately match the number of approved initiatives.
Portfolio management practices must find a way to accommodate stakeholder needs without sacrificing the portfolio to low-value initiatives that do not align with business goals.
Our Advice
Critical Insight
Failure to align projects with strategic goals and resource capacity are the most common causes of portfolio waste across organizations. Intake, approval, and prioritization represent the best opportunities to ensure this alignment.
More time spent with stakeholders during the ideation phase to help set realistic expectations for stakeholders and enhance visibility into IT’s capacity and processes is key to both project and organizational success.
Too much intake red tape will lead to an underground economy of projects that escape portfolio oversight, while too little intake formality will lead to a wild west of approvals that could overwhelm the PMO. Finding the right balance of intake formality for your organization is the key to establishing a PMO that has the ability to focus on the right things.
Impact and Result
Eliminate off-the-grid initiatives by establishing a centralized intake process that funnels requests into a single channel.
Improve the throughput of projects through the portfolio by incorporating the constraint of resource capacity to cap the amount of project approvals to that which is realistic.
Silence squeaky wheels and overbearing stakeholders by establishing a progressive approval and prioritization process that gives primacy to the highest value requests.
Bardess Moderated - Analytics and Business Intelligence - Society of Informat...bardessweb
Joe DeSiena, President of Bardess Group Ltd moderated a panel of Information Technology executives titled Analytics and Business Intelligence for the chapter meeting for the New Jersey Society of Information Management.
Think for a moment the way a Hollywood movie is made.
To ensure the most appropriate and highest quality talent is acquired, a mixed team of ‘contractors’ is pulled together, each of them fulfilling a specific requirement for the film. These teams form, create magic onscreen, and then, when the movie is over, disband.
We believe this "Hollywood Model" is one the government should adopt to help improve access to the talent required to drive Digital Transformation. We believe that to bring together the most experienced team of people requires not just recruitment, but also the coordination and leadership of a mixture of both internal and external talent, hand- picked to answer the specific requirements of the challenge.
Digital Transformation Drives 2021 IT Investmentsrun_frictionless
Digital transformation efforts continue to dominate the technology landscape as more IT leaders recognize the need to update hardware and software infrastructure to accelerate strategic products and services for the business. SoftwareTrends conducted a survey of some 1,020 IT executives, directors, and managers between August and November 2020 to better understand the current state of digital transformation efforts across companies of all sizes—and forecast the technology investment plans for 2021.
https://runfrictionless.com/b2b-white-paper-service/
eBook | Reimagine the Future of Healthcare Insight
To meet the demands of an ever-changing patient population, healthcare must go digital. Learn how organizations can leverage virtual solutions from Lenovo to:
• Enable personalized care with 360-degree information access.
• Enhance collaboration across clinical systems, apps and Electronic Health Record (EHR)
databases.
• Reduce infection exposure and the need for Personal Protective Equipment (PPE).
• Deliver continuous security against identity theft.
• And more
Enterprise Data World Webinar: Mastering & Referencing Data for the EnterpriseDATAVERSITY
Developing and implementing a master record and reference data through a best practice approach and lessons learned for your organization’s data business needs. The ability to leverage the immense data available across an organization has become paramount for continued growth and success. Companies need accessible and reliable information to make more informed and effective business decisions across channels while continuing to provide quality service to their customers. Many companies recognize the need to develop a Master Data Program, as part of an overall Data Strategy initiative, to consistently manage the quality, data interoperability, accessibility, and availability of core data (e.g., customer, product). Determining where to start, finding business opportunities, defining what master data management means in your organization, and addressing the cultural and political realities are all critical to make your master data program successful and valuable. This seminar will present real world approaches used for successfully implementing a Master Data Domain and program from several organization cases including Walgreens.
TPP main operation is producing and distributing single faced corrugated boxed and white paper printed in offset designs to order. Our products can be classified in to three main Categories: toy boxes, consumer product boxes, electrical and household product boxes.
What is IT consulting, which stages it includes? Learn here about purpose, process, and advantages of each phase of IT consulting and by what means it helps to create a successful tech startup.
The global pandemic caused swift, radical changes in IT and business operations to ensure business continuity. Was IT ready for the challenges?
Learn more: http://ms.spr.ly/6004TYws0
Organizations today are discovering new realities around the cloud and data center, IT supply chain management, the modern workplace and digital transformation. For the 2019 Insight Intelligent Technnology™ Index, we surveyed 400 IT professionals to assess how they’re optimizing technology to unlock these growth opportunities. Explore the key takeaways.
Explore some of the biggest takeaways from our, “2020 Insight Intelligent Technology™ Index: The Impact of COVID-19 on Public Sector Organizational Readiness” report. You’ll learn how prepared public sector agencies felt when they first started adapting to the changes brought on by the pandemic — and how they’re preparing for a new way forward.
More: http://ms.spr.ly/6006TaHGp
Operations, Change and Innovation with a five capability model
3 Management Capabilities - Party, Offer and Financial
2 Transaction Capabilities - Expense/Cost or Revenue/Benefit Transaction capabilities
Your Challenge
Companies are approving more projects than they can deliver. Most organizations say they have too many projects on the go and an unmanageable and ever-growing backlog of things to get to.
While organizations want to achieve a high throughput of approved projects, many are unable or unwilling to allocate an appropriate level of IT resourcing to adequately match the number of approved initiatives.
Portfolio management practices must find a way to accommodate stakeholder needs without sacrificing the portfolio to low-value initiatives that do not align with business goals.
Our Advice
Critical Insight
Failure to align projects with strategic goals and resource capacity are the most common causes of portfolio waste across organizations. Intake, approval, and prioritization represent the best opportunities to ensure this alignment.
More time spent with stakeholders during the ideation phase to help set realistic expectations for stakeholders and enhance visibility into IT’s capacity and processes is key to both project and organizational success.
Too much intake red tape will lead to an underground economy of projects that escape portfolio oversight, while too little intake formality will lead to a wild west of approvals that could overwhelm the PMO. Finding the right balance of intake formality for your organization is the key to establishing a PMO that has the ability to focus on the right things.
Impact and Result
Eliminate off-the-grid initiatives by establishing a centralized intake process that funnels requests into a single channel.
Improve the throughput of projects through the portfolio by incorporating the constraint of resource capacity to cap the amount of project approvals to that which is realistic.
Silence squeaky wheels and overbearing stakeholders by establishing a progressive approval and prioritization process that gives primacy to the highest value requests.
Bardess Moderated - Analytics and Business Intelligence - Society of Informat...bardessweb
Joe DeSiena, President of Bardess Group Ltd moderated a panel of Information Technology executives titled Analytics and Business Intelligence for the chapter meeting for the New Jersey Society of Information Management.
Think for a moment the way a Hollywood movie is made.
To ensure the most appropriate and highest quality talent is acquired, a mixed team of ‘contractors’ is pulled together, each of them fulfilling a specific requirement for the film. These teams form, create magic onscreen, and then, when the movie is over, disband.
We believe this "Hollywood Model" is one the government should adopt to help improve access to the talent required to drive Digital Transformation. We believe that to bring together the most experienced team of people requires not just recruitment, but also the coordination and leadership of a mixture of both internal and external talent, hand- picked to answer the specific requirements of the challenge.
Digital Transformation Drives 2021 IT Investmentsrun_frictionless
Digital transformation efforts continue to dominate the technology landscape as more IT leaders recognize the need to update hardware and software infrastructure to accelerate strategic products and services for the business. SoftwareTrends conducted a survey of some 1,020 IT executives, directors, and managers between August and November 2020 to better understand the current state of digital transformation efforts across companies of all sizes—and forecast the technology investment plans for 2021.
https://runfrictionless.com/b2b-white-paper-service/
eBook | Reimagine the Future of Healthcare Insight
To meet the demands of an ever-changing patient population, healthcare must go digital. Learn how organizations can leverage virtual solutions from Lenovo to:
• Enable personalized care with 360-degree information access.
• Enhance collaboration across clinical systems, apps and Electronic Health Record (EHR)
databases.
• Reduce infection exposure and the need for Personal Protective Equipment (PPE).
• Deliver continuous security against identity theft.
• And more
Enterprise Data World Webinar: Mastering & Referencing Data for the EnterpriseDATAVERSITY
Developing and implementing a master record and reference data through a best practice approach and lessons learned for your organization’s data business needs. The ability to leverage the immense data available across an organization has become paramount for continued growth and success. Companies need accessible and reliable information to make more informed and effective business decisions across channels while continuing to provide quality service to their customers. Many companies recognize the need to develop a Master Data Program, as part of an overall Data Strategy initiative, to consistently manage the quality, data interoperability, accessibility, and availability of core data (e.g., customer, product). Determining where to start, finding business opportunities, defining what master data management means in your organization, and addressing the cultural and political realities are all critical to make your master data program successful and valuable. This seminar will present real world approaches used for successfully implementing a Master Data Domain and program from several organization cases including Walgreens.
TPP main operation is producing and distributing single faced corrugated boxed and white paper printed in offset designs to order. Our products can be classified in to three main Categories: toy boxes, consumer product boxes, electrical and household product boxes.
The purpose of the Project is to examine the relationship between the use of information andcommunication technologies (ICT) and Learning in higher education. During the last twodecades higher education institutions have invested heavily in information and communicationtechnologies (ICT). ICT has had a major impact in the university context, in organization and inteaching and learning method. It is difficult and maybe even impossible to imagine futurelearning environments that are not supported, in one way or another, by Information andCommunication Technologies (ICT).
Application Note: Simple Method of Measuring the Band Gap Energy Value of TiO...PerkinElmer, Inc.
The measurement of the band gap of materials is important in the semiconductor, nanomaterial and solar industries. This note demonstrates how the band gap of a material can be determined from its UV absorption spectrum.
This presentation provides 30 pointed citations from the book: Online Education and Learning Management Systems. The book is freely available via my homepage at http://home.nki.no/morten/
Your Challenge
Infrastructure, by focusing on the reliability, availability, and serviceability of existing platforms, is perceived as a cost center rather than a business enabler.
Business stakeholders look to external vendors, rather than Infrastructure, to exploit emerging technologies. This leads to duplication of effort, inconsistent standards, and ineffective IT governance.
Infrastructure directors are unable to draw a line showing how their activities directly support the overall business goals.
Our Advice
Critical Insight
Think of the roadmap as a service, not a product. Its value is inversely proportional to the time since its last update.
Alignment perception issues can be addressed by having the infrastructure practice formally engage and communicate with business stakeholders.
Shadow IT can provide business-ready initiatives that need only to be tweaked to align with Infrastructure’s internal goals.
Impact and Result
This blueprint will help you build:
A formal channel and way of communicating value bottom-up and top-down between IT and the executive team.
A methodology to prioritize and create projects that generate business value.
A tool that can produce multiple outputs of value for different audiences using the same data.
An ongoing roadmap process, rather than a static document, that is able to adjust and react to evolving business circumstances.
Anil Kaul, CEO and Co-Founder, AbsolutData delivered a session on institutionalizing Big Data analytics for organizations, at the Big Data Innovation Summit, London on 1st May, 2013.
AbsolutData is a global leader in applying analytics to drive sales and increase profits for its customers. AbsolutData has built strong expertise and traction with Fortune 1000 companies across 40 countries. We specialize in big data, high end business analytics, predictive modeling, research, reporting, social media analytics and data management services. AbsolutData delivers world class analytics solutions by combining their expertise in industry domains, analytical techniques and sophisticated tools.
Visit us here : www.absolutdata.com
FuturePMO 2018 - Michael Cooch PwC - The Future of Work - A Closer Look at Ar...Wellingtone
PwC research shows that global GDP could be up to 14% higher in 2030 as a result of Artificial Intelligence (AI) – the equivalent of an additional $15.7 trillion. This makes AI the biggest commercial opportunity in today’s fast changing economy. Businesses will have to re-think the way they deliver products and services to ensure that they remain innovative and competitive in the market, maintaining their market share.
Michael Cooch, a Partner from PwC’s Portfolio and Programme Management consulting team, presented on the topic of AI and how it is impacting the way organisations and individuals operate. The session particularly focused on how AI will shape the future of Programme and Project Management – including case study examples from PwC’s work with clients.
Are you getting the most out of your data?SAS Canada
Data is an organizations most valuable asset, but raw data by itself has little value. To drive data’s worth, it must be managed and processed to extract value and information that decision makers can leverage and turn into actionable insights. It is the ways in which a company choses to put that information to use that will determine the true value of its data.
Through business intelligence and business analytic tools, businesses are enabling themselves to make more strategic, accurate decisions, while optimizing business processes. Hear from Info-Tech Research Group and learn what you need to consider when choosing an analytics solution provider. The webinar will highlight Info-Tech Research Group’s recently published vendor landscape for selecting and implementing Business Intelligence and Business Analytics solutions. The report positions SAS as the only leader across all four categories of Enterprise BI, Mid-Market BI, Enterprise BA and Mid-Market BA.
The RFID End-User in 2011: Why 2011 Will be Another Big Year for RFIDVDC Research Group
During this webcast, Drew Nathanson, Director of Research Operations at VDC Research, discusses how the RFID end-user community has changed in recent years, how the perception of the technology has shifted and why that will translate into an expected 64% increase in RFID budgets for 2011.
This is the presentation from Dan Murphy, AdaptiveOrg Inc., to the Gov't of Canada Standing Committee of Gov't Operations and Estimates given Oct. 17, 2017
In this report, we have a clear objective of planning and designing the IT structure and its implementation in the firm.
The objectives are as follows:
• Analyse the IT sector scenario and the company structure and working
• Risk assessment of the business environment
• Process, Application and Technology Integration
• Define a cloud strategy for Mindfire Solutions
• Devise the Technology Scorecard for the departments
• Suggest Change Management in regards to cloud implementation
• Prepare an action plan for each stakeholder
• State the benefits of the IT implementation
Setting up an International Innovation IncubatorMrsAlways RigHt
A proposal for an international innovation incubator school for high school age students. Leveraging any device to bring access to the latest in learning with experience based projects.
1. Every company, organization and
agency uses their own business
process without understanding the
tradeoffs.
Process Benchmarking
Is the most detailed and most likely to
be unbiased or objective
Copyright @ 2014 WICKED Design Solutions
Lisa Martinez 408.638-9016
3. A comparison of the ICT
organization today using the HPF
Process Benchmarking
Complexity to skill assessment
Strategic Benchmarking
Complexity of the process
Maturity in execution
Industry Benchmarking
Maturity of solutions in the market
Competencies across borders
Copyright @ 2014 WICKED Design Solutions
Lisa Martinez 408.638-9016
4. After
We must use a different approach to known
problem.
We must be precise in our approach as not
to create a wave of problems
We must leverage the limited pool of
experts across the world
We must use a host of tools to fit for
purpose then apply the in shared document
stores for online access in open source
solutions
We must minimize negative impact on
citizens
Ideally improving the capabilities
A framework has been piloted and
designed
Before
We focused on tools.
Leaders recognized the problem
Acquired experts to identify a tool for
addressing the problem in planning.
Experts convened an advisory team
Initial tools were well beyond the scope
of the requirement
Test requirement
Test understanding of the
requirement
Audit options
Rethink the problem
Change management building blocks
Needs Improvement
BB3.3 -
Increase from
.5 - 2
BB3.3 -
Increase from
.5 - 2Copyright @ 2014 WICKED Design Solutions
Lisa Martinez 408.638-9016
5. Estimating children who wait for subsidized
childcare, to build workforce and capacity
planning in the 3rd largest county in
California.
Consolidate 16 agencies process and waiting list into
a single repository with online access for the agency
representatives.
An in-depth quality assessment uncovered 80% of the
records were duplicate.
The migration strategy changed entirely saving
over a hundred thousand in implementation cost
The ongoing cost savings were direct and indirect
Demand for the county was overstated by 80%,
wasted budget dollars
Running organizations with little benefits back
to the citizens.
Most were not recognized by families
Most of the families on the duplicate list
had not ever requested these services
Private information was passed around
and justified programs
The families are at fault when audits
reveal the family isn’t eligible
These parents had no idea someone
used their name to steal money from
the government programs
State and federal department of education
grant abuse
Federal migrant workers
Federal TANF indigenous peoples funds
Federal child nutrition program funding
Copyright @ 2014 WICKED Design Solutions
Lisa Martinez 408.638-9016
6. Day 1 on a new project
Sales people were screaming at the
person I was replacing
Sales people using a similar estimate tool
were irate because the tools and tools
constantly forced manual overrides.
All supporting stakeholders responded to
the issues as bad behaviors by the person
estimating
Forcing re-entry into the tools other
commissioned rather than re-use
Sales People hired temporary workers
to manage each of the 7 tools
Customer loyalty was at risk
Projects were over budget and under
delivered
Audit mitigations 5 or more
Waste Effort – 6 x duplication and
rework
Introduce errors
Different users unable to locate original
time between estimates and ordering was
generally two or three times through tool
changes original estimates failed upload
Awarded “making
life easier”
promoted re-use
and
componentized
items in 3 tier
architecture
The organization had just invested multi-
millions in one of the most complex
consolidation and transformation projects
based on perceptions of the problem.
We were able to respond based on
understanding the problem from an expert
and un-bias point of view.Copyright @ 2014 WICKED Design Solutions
Lisa Martinez 408.638-9016
8. 1. Design Strategy and Vision
1.1 Define the business concept and long-term vision
1.1. Assess the external environment
What value to the greater good can we measure in this new
offer?
1.1.1.1. Analyze and evaluate competition
1.1.1.2 Identify economic trends
1.1.1.3 Identify political and regulatory issues
1.1.1.4 Assess new technology innovations
1.1.1.5 Analyze demographics
1.1.1.6 Identify social and cultural changes
1.1.1.7 Identify ecological concerns
1.1.2 Survey market and determine customer needs and
wants
1.1.2.1 Conduct qualitative/quantitative assessments
1.1.2.2 Capture and assess customer needs
1.1.3 Perform internal analysis
1.1.3.1 Analyze organizational characteristics
1.1.3.2 Create baselines for current processes
1.1.3.3 Analyse systems and technology
1.1.3.4 Analyse Financial positions
1.1.3.5 Identify enterprise core competencies Copyright @ 2014 WICKED Design Solutions
Lisa Martinez 408.638-9016
9. 1.1 Define the business concept and
long-term vision
Copyright @ 2014 WICKED Design Solutions
Lisa Martinez 408.638-9016
10. How do we accelerate innovation designed for the
greater good?
Community Involvement and Development ISO
26000
Facebook style involvement
Google style involvement
Citizen Issues ISO 26000 Social Responsibility
Consumers are in no way in agreement with where your
server is located
People centered design ensures the least opportunity
to bypass the rights of people
My child has no authority to release any rights same
People have a right under federal law, a consumer
privacy act.
Fair Operating Practices ISO 26000 Social
Responsibility
Human Rights ISO 26000 Social Responsibility
Labor Practices ISO 26000 Social Responsibility
ISO TL 9000 Segment - Service Providers
Copyright @ 2014 WICKED Design Solutions
Lisa Martinez 408.638-9016
12. 1.1.4 Establish strategic vision
1.1.4.1 Align stakeholders around strategic vision
1.1.4.2 Communicate strategic vision to stakeholders
1.2 Develop business strategy
1.2.1 Develop overall mission statement
1.2.1.1 Define current business
1.2.1.2 Formulate mission
1.2.1.3 Communicate mission
1.2.2 Evaluate strategic options to achieve the objectives
1.2.2.1 Define strategic options
1.2.2.2 Assess and analyze impact of each option
1.2.2.3 Develop sustainability strategy
1.2.2.4 Develop global support and shared services strategy
1.2.2.5 Develop risk mitigation and management strategy
1.2.2.6 Develop lean/continuous improvements
1.2.3 Select long-term business strategy
1.2.4 Coordinate and align functional and process strategies
1.2.5 Create organizational design
Copyright @ 2014 WICKED Design Solutions
Lisa Martinez 408.638-9016
13. Understand
Enterprise is a system
• Social systems
• People and change
• Process and change
• Tools and change
• Quality management
systems
• Published position papers
• Professional Forums
• Professional Experience
Observe
Users design patterns
• People
• Employees
• Leaders
• Suppliers
• Customers
Prototype
Tools
• Insight Maker Models
• Debate Graph Models
• Prezi Visual Guides
• Cacoo Diagrams
• Social Media as an external
sensing channel
Synthesis Party Management
A static system Business
Management System
Party Management
• Employees
• Suppliers
• Customers
Financial Management
Entities - Distribution
Locations
Timing
Enterprise as a System – Social System
Design Thinking Process for Enterprise Architects Copyright @ 2014 WICKED Design Solutions
Lisa Martinez 408.638-9016
14. Copyright @ 2014 WICKED Design Solutions
Lisa Martinez 408.638-9016
15. ICT projects fail
ICT negative impacts to the environment are
equal to the aviation industry
Business change projects are not understood
and delivery of the ICT scope comes up short.
Source of many symptoms “planning” or poor
planning “people, process and technology”
Billions of dollars are lost each year
Copyright @ 2014 WICKED Design Solutions
Lisa Martinez 408.638-9016
16. Internal Service Provider to Branches
ICT Cost and Benefit Estimates
ICT Services
Cabinet Business Case
Non-ICT cost Estimates and BenefitsBranch Non-ICT Cost and Benefit Estimates
Transportation – Managing estimates for new assets (trucks, cars, motorcycles, boats)
Housing, Property and Land – Manage assets or planned purchase of assets
Treasury - Role Accountable
Responsible,consultedandinformed
Copyright @ 2014 WICKED Design Solutions
Lisa Martinez 408.638-9016
17. Develops and
Operates ICT services
for branches
Enables strategy with
improvements to
existing ICT Services
Supports Innovation
with cabinet business
case development
Stakeholder – Branch Leaders
Stakeholder group 2
Internal Customers branch managers leading branch strategy
Branch
1
Branch
2
Branch
3
Branch
4
Branch
6
Branch
7
10
20
30
Running the branch
Continuously Improving
Changing the branch
Low Complexity
Medium Complexity
High Complexity
ICT as a Service
A service provider
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Lisa Martinez 408.638-9016
18. Outputs in Record Repositories
Strategy Innovation
1.1.1.2 Identify economic trends
Cost and Benefit Estimates
Expense and Revenue
Deduction and Increase
Debit and Credit
Each region or state may elect to
use differing practices and often
elect to use different tools.
The archetype displays common
requirements and challenges for any
CIO in the Government.
The left side of the diagram
represents services a government
supplies citizens that are familiar or a
service like justice system,
education, transportation or Tourism.
A portfolio may best describe the
behaviors
Every branch has 3 maturity
levels
Sub – Account Code 10
Operational business
Sub-Account Code 20 and 30
Your continuous improvement
Your highly complex and innovation
projects.
2nd level government Statewide Administration
Branch
1
Branch
2
Branch
3
Branch
4
Branch
6
Branch
7
Cabinet Members
Leaders Accountable
and Governance
Finance ICT Employee Dev
10 20
30
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Lisa Martinez 408.638-9016
19. Roadmap to reach
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20. After
The tools will be components designed with
the Accounting Framework rules built in.
Complexity and risk will be segmented using a
three tier framework.
Services by branch
Competencies by branch
Configured Services
Cost estimate business service as an
offer
Strategic Supplier relationships
Mutually beneficial
Before
The methods used were not consistent
Each branch uses their own tool
Fit for purpose
Each branch has their own understanding
about cost
Not iterative nor allowing for incremental
funding
Forcing complexity when we try to innovate
No way to promote innovation
Risk
BB4.1 = 0
BB4.1 -
Increase from
0 - 2
High Performing Toolkit – Building Blocks
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Lisa Martinez 408.638-9016
21. ICT Change
Understand the dependencies and use
clear RACI’s.
The request is typically a Treasury
led process or driven by
Procurement.
IT decisions can have severe
threat on public opinion.
Business Change
Function Point measures and cost
structures for software purchase
If no process exist – adopt broad
principle based process to minimize
audit risk and measure minimal
viable scope
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Lisa Martinez 408.638-9016
22. Changing the Government
Sub-Account Code 20 and 30
ICT planned programs – Migrating from
distributed model (branch managed)
to a federated supplier hosted model
online cloud
service management model in a
cloud based model
Running the government
Sub-Account code 10
Cost to operate existing branch benefits
Benefits can be measured to serve
Direct or Indirect to Citizens
Service Provider to citizens
ICT Services charged to a branch
ICT delivering cost and benefits as a web service
with future integration to income and expense
reporting
ICT delivers a highly complex project in an
iterative manner delivering an integrated Portfolio,
Program and Project Accounting System in ERP
IT Service Management
Enabling employees to Innovation
on demand
Business Service Management
Task performed as part of the operational process
Negotiate 15% discount on all
telecommunications services to any branch
A cost estimate can be derived for any branch
service
10
20
30
Copyright @ 2014 WICKED Design Solutions
Lisa Martinez 408.638-9016
23. Leadership
Accountability
Governance
Cabinet Member
Planning
Funding
Portfolio
A cabinet member would be a leader
Accountable for the branch and decisions
made for both cost and benefits
Sub-Account 10 are normal operating
expenses-cost of running a branch
Accountable to approve business case
as a project on continuous improvement
projects typically within a branch
“changing the branch business services”
Approves business case before a highly
complex project in changing the branch
Estimate
Probity/
Procurement
Purchase
Contract
10
20
30
Copyright @ 2014 WICKED Design Solutions
Lisa Martinez 408.638-9016
25. Portfolio
Agreed upon strategy for a branch
A branch has a cost center
A branch can be measured for maturity
A portfolio may have 3 sub-types
A resource may mature in their role by
3 tiers over the life of their career
1.2.4 Coordinate and
align functional and
process strategies
Leadership
Accountability
Governance
Cabinet Member
Planning
Funding
Portfolio
10
20
30
Running the branch
Continuously Improving
Changing the branch
Programs
ProjectProject
Estimate Date
Supplier
G/L code
H/W and Service labor
Department
Expire Date
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Lisa Martinez 408.638-9016
26. Company
Code
GL Code Sub-Account
Code
Department Code Project Code
Transportation
02
A list of codes a branch was approved to
buy these types of expenses
A list of codes to recognize the benefits
10 Roads-1 G/L for cost and
1 benefits
Licensing-1 G/L for cost
and 1 for benefits
No project codes operational
Resources are generalist
Suppliers are strategic
Transportation
02
A list of codes a branch was approved to
buy these types of expenses
A list of codes to recognize the benefits
20 Roads-1 G/L for cost and
1 benefits
Licensing-1 G/L for cost
and 1 for benefits
Resources are advanced and manage
both people, process and technology.
Suppliers are maverick
Service to internal branches
Citizens + Collaborative projects
Transportation
02
A list of codes a branch was approved to
buy these types of expenses
A list of codes to recognize the benefits
30 Roads-1 G/L for cost and
1 benefits
Licensing-1 G/L for cost
and 1 for benefits
Resources are experts can design
change impacting more than one
branch
New suppliers
in both direct and indirect
Branch=
ERPCompanyCode
General Ledger
Code
Sub-Account
Department
Code
Project Code
Activity Code
10
20
30
Running the branch
Continuously Improving
Changing the branch
Programs
Portfolio
Copyright @ 2014 WICKED Design Solutions
Lisa Martinez 408.638-9016
27. Who? In this scenario we are in the
United States
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30. Federal sponsor supplies a
budget to the state
administrator
The state administrator
allocates the budget to
each county
Then each county to each
city
Copyright @ 2014 WICKED Design Solutions
Lisa Martinez 408.638-9016
33. What we are talking about
hierarchy of needs and
information in high performing
delivery systems
Who needs to know?
consumers – me and you
sponsors
providers (collectors, producers,
social media,
Scenario – information hierarchies
correct visual Zip, City, County,
State, Nation and World
Validity of information
ease of access and delivery
without higher cost
Digital information the
data behind an electronic
record
privacy and consumer
protection
speed and accuracy for
built once and used by
many
Information hierarchies
and valid data capture.
Information delivery
without the high cost
Copyright @ 2014 WICKED Design Solutions
Lisa Martinez 408.638-9016
35. Architecture Agility
A thing having 1 or more
sub-grouping or categories.
In this example a county
has 1 or more cities.
Cities must be grouped by
county for many reasons, in
this case to ensure single
counting of budget needs
or demand.
Every city and therefore
the county will group the
employees who support
the cities for a county.
Copyright @ 2014 WICKED Design Solutions
Lisa Martinez 408.638-9016
36. nation
country
state 1
county 1
county 2
state 2 county 1
natural hierarchy extended for states in a nation
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Lisa Martinez 408.638-9016
37. each city has a series of zip codes
exceptions being less than 20% of the
use cases
under-developed countries excluded
but not forgotten; the value in
ensuring those countries have the
same model ensures cost and secure
delivery
zip codes summarize populations in a
generic manner and each local
government has the option to enrich
locally without changing the context
of the information.
validity of information
Copyright @ 2014 WICKED Design Solutions
Lisa Martinez 408.638-9016
39. people are identified by zip
code based on residence
permanent versus temporary
would be an identifier
the rule being physical
location
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Lisa Martinez 408.638-9016
40. County
City 1
zip code 1
zip code 2
City 2
Zip code 2
Zip code 1
City 3
Copyright @ 2014 WICKED Design Solutions
Lisa Martinez 408.638-9016
42. Hierarchy of information includes
the grouping or categories within a
subject or “thing”.
how does this affect you or why
does this need your attention?
think of your checking
account...
you have deposits
you have debits
you must not over spend
beyond your deposit or
balance
The federal budget is just
like a checking account
The deposits must not
exceed the spending
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Lisa Martinez 408.638-9016
43. Copyright @ 2014 WICKED Design Solutions
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44. An estimate and benefits service
would include a defined set of
processes, with leadership
visibility and planned investment
guidance from the federal
sponsor who’s contributing a
national agenda
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Lisa Martinez 408.638-9016