The document summarizes the strategy development process undertaken by AFAC, the peak body for fire and emergency services in Australasia, to drive ICT innovation. It discusses AFAC considering its services, staff, and infrastructure needs to develop its initial 2011-2013 strategy. The strategy focused on improving video conferencing, developing a new website, implementing a CRM, and moving to cloud-based solutions. It then outlines AFAC's implementation process and current 2013 strategy focusing on responsive websites, collaboration tools, BYOD, and preparing infrastructure for the NBN.

1. Using strategy to drive
ICT innovation –
one not-for-profit’s journey
Paul Whiting
ICT Manager
Australasian Fire and Emergency Services
Authorities Council (AFAC)

2. Outline
• Purpose & Caveat
• AFAC
• Strategy and considerations
• Strategy development
• Our story and strategy

3. AFAC
Our mission: The peak body for the fire and emergency services
In Australasia creating synergy across the industry.

4. What’s your organisation like?
Innovation is changing or creating more effective processes, products and
ideas, to allow for better productivity and performance.
Strategy is a high level plan to achieve one or more goals under conditions of
uncertainty (wikipedia).

5. Strategy considerations
Your services
Your staff
Your
infrastructure

6. Your services
How many do you have? How many do you want?

7. Your staff
Bring Your Own Device (BYOD)
Remote Access
Software

8. Your infrastructure

9. Developing a strategy
Present Future
TIMELINE

10. Developing ICT strategy
• Enables your Organisational Strategy
• Staff Interviews
• Monitor IT Expenditure
• Monitor MSP Reports
• Develop your information network
• Asset Management - Spiceworks
• Business Continuity

11. Spiceworks

12. Initial Strategy: 2011 Q1
Short-term Medium-term Long-term
Services • Video
conferencing
• New website
• CRM
• Responsive
Website
Staff • SOE • Remote
Access
• BYOD
Infrastructure • Business
Continuity
• Exchange
Upgrade
• Cloud

13. Original Landscape

14. Implementation
• Requirements Analysis (8/100)
• Request for Proposal(RFP) process
• Vendor Selection
• Cloud vs. On-premise
• Brown Bag Meetings
• Pairing: Digital Dinosaur with Digital Native

15. Current Landscape

16. Current Status
Layer Completed In Progress
Services • Video conferencing
• Webinars
• New website & back
office
Staff • Standard Operating
Environment
• Remote Access
Infrastructure • Business Continuity
• Exchange Upgrade
• Asset Management
• Business Continuity

17. Current Strategy: 2013 Q2
Short-term Medium-term Long-term
Services • AMS • Responsive
Website
• Collaboration
• Projects
Staff • Remote
Access
• Windows 8
• BYOD
• Office 365
• Document
Management
Infrastructure • Business
Continuity
• Cloud • NBN
• WiFi (a/c)

18. Summary
• Strategy and considerations
• Strategy development
• Review and update your strategy

19. Top Tips
1. Spiceworks
2. Monitor spending & maintenance
3. Develop / refine your info network
a. Connecting Up/TechSoup
b. InfoXchange/ITaNGO
c. Tech4Good, Nonprofit Tech, LinkedIn

20. Q & A
• Further Information
– www.afac.com.au
– paul.whiting@afac.com.au
– au.linkedin.com/in/paulgwhiting/

21. Think like a technology leader
“What MBAs are learning in business school is
what we are looking for in our leaders – strong
focus on analytics, the ability to use data to help
drive decision-making.
We want them to incubate new ideas and be able
to take them to market fast.”
Jennifer Boden, Amazon.com’s director of global
university programs.

22. Your services
• Making your information/services/products
available to others
– Your website
– Phone apps
– Social media
– Electronic newsletters
– Your online store
• Collecting/providing their information

23. Your staff
• Single biggest expense in your budget
• Their desktop / laptop / phone / tablet
• Bring Your Own Device (BYOD) policy
• Software
• Remote Access

24. Your infrastructure
• Network
• Storage
• Backups
• Servers
– Operating Systems
– Databases
– Applications

25. CMS+CRM=AMS
• 4 Websites
• Integration
– Content Management System(CMS) & forums
– event management
– email marketing
– Exchange: mail lists & shared contacts
• Associations Forum workshop
CMS = Content Management System
CRM = Contact Relationship Management System
AMS = Association Management System