Using strategy to drive ICT innovation – One not-for-profit's journey - Paul Whiting
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The document summarizes the strategy development process undertaken by AFAC, the peak body for fire and emergency services in Australasia, to drive ICT innovation. It discusses AFAC considering its services, staff, and infrastructure needs to develop its initial 2011-2013 strategy. The strategy focused on improving video conferencing, developing a new website, implementing a CRM, and moving to cloud-based solutions. It then outlines AFAC's implementation process and current 2013 strategy focusing on responsive websites, collaboration tools, BYOD, and preparing infrastructure for the NBN.
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Using strategy to drive ICT innovation – One not-for-profit's journey - Paul Whiting
- 1. Using strategy to drive ICT innovation – one not-for-profit’s journey Paul Whiting ICT Manager Australasian Fire and Emergency Services Authorities Council (AFAC)
- 2. Outline • Purpose & Caveat • AFAC • Strategy and considerations • Strategy development • Our story and strategy
- 3. AFAC Our mission: The peak body for the fire and emergency services In Australasia creating synergy across the industry.
- 4. What’s your organisation like? Innovation is changing or creating more effective processes, products and ideas, to allow for better productivity and performance. Strategy is a high level plan to achieve one or more goals under conditions of uncertainty (wikipedia).
- 5. Strategy considerations Your services Your staff Your infrastructure
- 6. Your services How many do you have? How many do you want?
- 7. Your staff Bring Your Own Device (BYOD) Remote Access Software
- 9. Developing a strategy Present Future TIMELINE
- 10. Developing ICT strategy • Enables your Organisational Strategy • Staff Interviews • Monitor IT Expenditure • Monitor MSP Reports • Develop your information network • Asset Management - Spiceworks • Business Continuity
- 11. Spiceworks
- 12. Initial Strategy: 2011 Q1 Short-term Medium-term Long-term Services • Video conferencing • New website • CRM • Responsive Website Staff • SOE • Remote Access • BYOD Infrastructure • Business Continuity • Exchange Upgrade • Cloud
- 14. Implementation • Requirements Analysis (8/100) • Request for Proposal(RFP) process • Vendor Selection • Cloud vs. On-premise • Brown Bag Meetings • Pairing: Digital Dinosaur with Digital Native
- 16. Current Status Layer Completed In Progress Services • Video conferencing • Webinars • New website & back office Staff • Standard Operating Environment • Remote Access Infrastructure • Business Continuity • Exchange Upgrade • Asset Management • Business Continuity
- 17. Current Strategy: 2013 Q2 Short-term Medium-term Long-term Services • AMS • Responsive Website • Collaboration • Projects Staff • Remote Access • Windows 8 • BYOD • Office 365 • Document Management Infrastructure • Business Continuity • Cloud • NBN • WiFi (a/c)
- 18. Summary • Strategy and considerations • Strategy development • Review and update your strategy
- 19. Top Tips 1. Spiceworks 2. Monitor spending & maintenance 3. Develop / refine your info network a. Connecting Up/TechSoup b. InfoXchange/ITaNGO c. Tech4Good, Nonprofit Tech, LinkedIn
- 20. Q & A • Further Information – www.afac.com.au – paul.whiting@afac.com.au – au.linkedin.com/in/paulgwhiting/
- 21. Think like a technology leader “What MBAs are learning in business school is what we are looking for in our leaders – strong focus on analytics, the ability to use data to help drive decision-making. We want them to incubate new ideas and be able to take them to market fast.” Jennifer Boden, Amazon.com’s director of global university programs.
- 22. Your services • Making your information/services/products available to others – Your website – Phone apps – Social media – Electronic newsletters – Your online store • Collecting/providing their information
- 23. Your staff • Single biggest expense in your budget • Their desktop / laptop / phone / tablet • Bring Your Own Device (BYOD) policy • Software • Remote Access
- 24. Your infrastructure • Network • Storage • Backups • Servers – Operating Systems – Databases – Applications
- 25. CMS+CRM=AMS • 4 Websites • Integration – Content Management System(CMS) & forums – event management – email marketing – Exchange: mail lists & shared contacts • Associations Forum workshop CMS = Content Management System CRM = Contact Relationship Management System AMS = Association Management System